Normally I love this location. I bought my mom some slippers for mothers Day and picked the wrong size. She went back with the original receipt and wanted to exchange them. They credit my account and my mom had to purchase her new slippers with her own money. Terrible customer service and I am going to cancel my kohl's card. read more

I've been here a few times and the store is always a mess. Hard to find clothes when it's on the floor. Also, the fitting rooms are left the same way. Not very happy with the cleanliness of this Kohls. read more

The store and what they offer is fine. The filthy dressing rooms are another story. They are always littered with clothes people left behind. The floors are covered with wall-to-wall dust bunnies. I get the eebie geebies when I have to take off my shoes, or God forbid, my socks in there! Ever heard of a vacuum or a mop? PLEASE step it up and quit aspiring to be a Walmart! read more

we go to a few different kohls and this is the best one. always clean and we find what we need. trying to find help at any kohls is a chore. cant believe some of the specials that have and stuff on clearance read more

Horrible customer service. Stand in line to return and someone that ordered something on line walks up and they take them first!! Not good service!! read more

Took my 88 y o mom to Kohls to find a wallet. We both use walkers to get around. Today we visited the Campus St store in Upland. The items for sale are so terribly over priced its sickening! Plus, the isles are so congested & close together we had trouble moving around. If you are in a wheelchair of any kind, FORGET IT! Not up to what I think is code for the disabled. Won't be back. Oh yea, they have netted baskets on wheels that are Rediculous! read more

The place is somewhat organized besides the clearance sections are a disaster. I found some clearance shoes and I went to purchase them but by the time I got home they were mismatched so I had to waste gas and drive all they way back just to get the right pair. The staff was friendly but I didn't get as good of a discount as I usually do, kinda bummed that my 30% off coupon was expired too when I went there so all I got was 15%. read more

My favorite kohl's. The cleanest kohl's in the area. The staff is very nice here. I ship there quite often and they're always so helpful. I always leave with what I intended to buy and of course with things I didn't :). Kohl's cash and coupons and yes to you rewards are great! read more

Never will shop here again. the return department is horrible, the cashier's are clueless. I've been in line 45 minutes.

This store is nice. The workers are friendly and always trying to help save you money. They need to work on organization. I cut into the other line. I cut about 4 anxious moms. They looked pretty pissed. I didn't know any better though. Reorganize for 5 stars read more

They always have one cashier on the registers so be prepared to wait in line for a year and a half.

Had a very bad experience trying to exchange a shirt I received for a gift. I didn't have a recpit. So they said I was only going to get $4 back! Or I can do an even exchange for another item on clearance. I was not able to find an exact item for the same clearance price and I was willing to take an item that was less. They gave me a difficult time. At the end they ended up keeping my item and I got nothing back! Hope you guys are happy. I will never come back to this store and I will let my friends and family know about this bad experience also. I always spend a lot at Kohls but not anymore. Terrible experience! read more

Today i walked in to make a simple exchange. The first associate I came accross in jewelry was beyond rude an older lady with short blonde hair I believe her name was Leanne. I left because i did not want to cause a scene....i went to the women's side registers and I was lucky enough to come across another rude one made sure to read her name.....Adriana....She honestly doesn't pay attention....all I wanted was an even exchange ...but she started mentioning returns.....with attitude to top it off.....im not coming back to this store....id rather give my money to another store that know how to treat people. read more

This store is a joke!! The prices are way too high and the personnel is worthless!! The management is rude to say the least!! I have to say the one good thing out of my experience was the cashier. She was very helpful and a pleasure to deal with. She answered all of my questions and was very quick in getting me checked out. She is definitely an asset to your company. I give her 5 stars!! read more

This place is not a good store to go to! Rude cashiers every time. There was this lady named Melissa who kept taking from the regular return line until she realize that I was online online pickup. She argued with me about standing on the other line, when I clearly had an online pick up. She was trying to make it look good that they overlooked it on my pick up line. Not only did she argue with me, she had a really bad attitude, and she said "there an issue?" When I asked for a bag. She said this with an attitude and threw a bag on the counter when I asked if she can put my item in a bag. Lazy and disrespectful!! read more

Wooooow, never in my life have I felt so intrusive. Let me just take some time to apologize to the jewelry counter for inconveniencing their day by asking to be rung up. Its 15 minutes to closing and there are two registers open, unfortunately both cashiers(one manager and one associate) are too busy explaining to the family holding up the line that its impossible for them to get 30% off their purchase for the last three years as they claim, because the promo is only good for the day the account is open. So we politely ask to be rung up and get nothing but attitude, she slams the receipt on the desk, she throws the bag at us, I will NEVER come to UPLAND Kohls again. read more

This is the worst Kohl's I have ever been to. A manager by the name of Alicia was extremely rude and when I asked for a customer service number she turned around and walked away from me. I will not be shopping at Kohl's again and the Kohl's Card will be shredded. read more

This location is one of the worst!!!! I have EVER experienced. I had a credit with them from a prior purchase of $10.00 that was shown on my receipt. When I went to make more purchase's a few weeks later they did NOT honor it. There argument was I needed to use my credit within a certain time period!!! They lied to me and seemed very dishonest especially coming from there manager. They even had me waiting for over 20 minutes at the cash register to receive an answer from management. This store is the worst ever, I used to live in Riverside before I moved to this area, the Kohl's there was very friendly, kind and had great customer service. I always liked shopping at Kohl's however since than I have taken my business and expressed my bad experience to friends and family. The $10 does not bother me, what bothered me was how they handled it with no care or appreciation of my loyalty to them. I averaged about $100-$200 on a monthly basis that I used to spend at kohl's ... Now its 0 dollars plus my family and friends, and at least they will think twice before shopping there. Those $10 dollars that they did not honor me will cost Kohl's Corporation thousands of dollars for years to come. read more

This is by far my favorite kohls! CLEAN , FRIENDLY AND WELL MAINTAINED. Everyone is so helpful and nice unlike other kohls... There is a few ladies that are older and a little cranky but totally understandable lol I love this kohls I will only go here ! Glendora kohls is the worst kohls ! UPLAND YOU ROCK.!! read more

I love kohls. Not this one unfortunately. The lines are crazy. The workers are rude. I called for help over the phone and they did not answer at all. I waited on the phone for a good 15 mins. Love kohls, but poor service. read more

Great shopping, but the lines are always unreasonably long. I have left due to the wait many times.

Went shopping there the other night for the first time. Usually shop at the kohls on mountain ave in Upland but was near the one on Campus Ave so I decided to stop in. I could not find anyone in the womens dept to help me find a blouse in my size. When i asked the cashier to call someone to assist me, no one came. I then asked to speak to a manager. Again, no one came. I was about to leave then i saw a group of ladies talking in the aisle. I approached them and asked to speak to the manager. One of them replied that she was the manager. Said her name was ALICIA. She was very rude and short with me when I voiced my concerns about the service at the store. She rolled her eyes at one point and seemed to be more interested in gossiping with her younger employees than assisting me or other customers. I left at that point a refuse to ever shop there again. Never had I experienced such rudeness by a manager at any store I have ever shopped in. read more