What can I say about this location? Employees are friendly and helpful when approached. Odd, it's the security guard who greets you at the door! We've shopped there for years and it has changed so much that it's not fun to shop there anymore. Cost have skyrocketed to the point where the big mall stores are more competitive. How sad. They have great products and a great location. Wish they were more competitive. read more

This store has never fit my needs. I've been to many other Kohls and they pay attention to seasons, have very organized racks and typically carry each size... this location doesn't even have Christmas (holiday) party wear. 3 generic dresses in the juniors section and some itchy sparkle sweaters in the women's section is hardly holiday wear... Kohls, PAY ATTENTION!!! So many retail stores are failing and going out of business... this is part of why. If it's mid Nov - end of Jan, put holiday party attire in this store. The selection sucks and I can't imagine sales will not suffer. read more

Horrible experience this morning at Kohls in Santee. There was only one person checking out. Our family asked if there was another rep checking out. We were directed to the return line where multiple customers were returning items after a 10 min wait we decided to go back to the other rep. She was having issues with her computer so I happen to see what I thought might be a manager. I asked her she was, she claimed she was and literally As I was talking to her the rep at the register interrupted and asked the manager a question and the manager turned her back on me mid sentence as walked away from me. Bridget has got to be the rudest manager I have ever met. Managers are supposed to have people skills, problem solvers. Not to mention tentative to customer issues. Not BRIDGET. Maybe she can take some soft skill training to help her with her customer interactions. read more

Tonight I went to Kohls to buy my teenage son some underwear and myself a belt. I am a Kohl's charge card account holder, but I will be severely limiting my shopping there from now on. I went to the men's department first to get my sons underwear and noticed that they were selling Hanes boxer briefs in a four or five pack for $38. They were on sale for buy one get one 50% off. Even with the sale they seemed expensive so I got on my phone and looked up Walmart prices as I have bought Hanes boxer briefs there before. Even with the sale they seemed expensive so I got on my phone and looked up Walmart prices as I have also purchased these at Walmart before as well. Walmart had the 4 and 5 pack boxer briefs for $14.94. I can't believe the price difference. In my opinion Kohls is completely price gouging by letting people think that they're getting a good deal with the buy one get one half off sale which is ridiculous because they are charging 2 1/2 times the price. RIPOFF!!! Buyer beware. read more

Huge lines! They never have enough check out people. If you ask them to open another line they just tell you to wait. Do yourself a favor and go somewhere where they appreciate your money. read more

Horrible customer service. There are never enough employees. I just waited in a long line for 45 minutes... There were 2 cashiers and the line was 30 people long . read more

This one is a good location. They have a good selection and variety of items. I like the fact that they stay open late. The bad thing is they always have only 1 or 2 people at the register . But, for the most part good selection and decent prices. read more

Though the discounts are sometimes good this store consistently has long lines and only a few cashiers. It takes forever to check out. So Long that it's worth going elsewhere even if it may cost a bit more. read more

So far, I like this Kohls store the most. I love shopping the clearance section and this store has the best deals (up to 90% off). There is a wide selection to choose from. I usually shop at the Balboa location, but it seems I will most likely visit this store more often. read more

customer service is one of the worst i've dealt with. bought 2 shirts that were advertised on the rack as "2 for $20." obviously we bought 2 (1 for me and 1 for a gift). the gal receiving the gift already had the same shirt. no biggie. i'll go exchange it. 2 very rude employees later i was told that the price rung up lower cause that shirt was on clearance and on the incorrect rack. well then you should probably move the other 13 shirts from the exact same rack! it's been 3 days since i purchased the top, and it had tags on it with original receipt and all they offer is a store credit! why would i spend any more of my money on your overpriced items that i cannot get refunded for and told by 2 employees that it's my problem that the shirts were in the wrong place? even walmart has a better return policy. read more

The store is understaffed, disorganized and they need to instill friendly customer service. Their products are over-priced and horribly made. Most products I have purchased from there have fallen apart after a couple of uses. People need to understand they are not saving anything on the Kohl's product, because the company marks the items up at least 600% (no joke), then puts it on "sale" for 60% or so off and give you Kohl's cash. All business practice this deception; however, there are way better stores out there (i.e. Sears, JC Penney's; etc.) that offer better product with cheaper regular priced items, which makes a sale even better. read more

My mother-in-law gave me a gift certificate to Kohl's for my birthday. I hadn't been there in years, so I was happy to have an excuse to check it out. Everything was so cheap! I ended up getting two shirts and a cute pair of earrings for under $25. The shirts I bought have been washed several times now and are still in good condition with no sign of wear (sometimes when I buy things that are cheap, they fall apart when washed). They had a good selection of other departments, and it seemed to be a good place to buy things like sheet sets and towels. I couldn't believe the prices on the things I bought, and they've become some of my favorite items in my closet. read more

Thank goodness they accept Amazon returns but DONT be in a hurry!!! One scanner and a huge line. Felt sorry for the customer service people trying to work with only half of their equipment working. I guess it will surely get traffic into Kohl's. read more

Every time I come here I have to wait like 10 ppl deep!! Management needs to stock up on cashiers during busy hours!! WTF

Terrible customer service. I'm clearly looking for a product, and the rep pretends I don't exist. Now I don't even care about the selection, I just want to get out of there. At checkout, my friend wanted to exchange the color of what she was buying, and the checkout girl gave her attitude. Be polite and find another job if you're unhappy. read more

I really like this location, always clean and usually not too busy. The workers are mostly always helpful. Today Brittany was our cashier and she was so nice and had a great attitude. Very smiley and talkative to her customers. Thanks Brittany for delivering great customer service! read more

Cameron was so helpful with letting me use my discount at Santee location that expired yesterday he was very nice and professional and helpful on the other hand Stephanie at the customer service desk should not be at customer service she is not friendly or accommodating at all did not like my experience with her today! read more

Went to checkout at guest services because no one was in line there. Seriously had two items to scan and ring up. Should have been a 1 minute transaction, but left the store without purchasing. Wow, customer service fail. Don't put "checkout" on signage if you're "priority" is online pickup and returns. read more

This review isn't necessarily a bad review in the sense the store is bad. It's more about the men's close options. I am a large guy, I wear XXL usually. There isn't one XXL shirt at Kohl's that is a true XXL size. Not sure why they started making XXL slim size. even the regular XXL don't come close to fitting right. read more

This place is nothing special - overprice - horrible cashiers and don't give out Kohl's cash if your not going to honor them. I am less than impressed with your selection on bathing suits. I only come here if I need an item for the kitchen or a birthday gift for mom, she loves this place. read more

Love this Kohl's-good customer service--great clearance section. I get lots of discount coupons for having a Kohl's charge card.

The worst customer service I have ever received was today! The cashiers name is Jessica she has long blonde hair with glasses. I wlaked her a question about the rewards system and she didn't acknowledge what I had to say nor empathized with my concern. She rushed me to pay even though there was no line. Because of Jessica's bad attitude, I won't be shopping there abymore. read more

If you want good customer service you should go see rod or ted whatever his name is in the returns. He announced to the line that he was going on his break no matter what because he was five minutes late. Poor thing. read more

I'm only giving them one star because I have to give them something. In go in and out of Khols now and then and have a credit card so I can make online purchases. Since I work two jobs my time is very limited so paying bills on line helps a great deal. I had made some gift purchases and went and payed my bill on line. I though it had gone through but Unfortunately, it didn't. I found that it was quite over due after having my credit checked whilst refinancing my loan on my home. They put a blight on my credit report and refused to remove it, even after I payed the bill in full. This is ridiculous as I have put charges on and off for years and have never had this problem in the past. I will never again shop at Khols and have t cut their credit card which I am sending to them in the mail. read more

We had to make a tricky exchange and there were a lot of moving parts to make sure we got the sales price and have our Kohl's cash honored. Throughout a 30 minute return and ordering process, Juliana was an absolute rock star of customer service. She was patient in answering all of questions and through her product knowledge, she was able to offer us an amazing shirt for a better price than we had been hoping for! We will definitely continue shopping here and seek her out for future ordering needs!! Great service! read more

I would not even give this store a single star or my review would be negative stars if that was an option. Today as I checked out ($107 worth of merchandise with a 30% coupon) a few items were accidently left in a top pocket on the cart and as I exited the store, I was aggressively confronted by security staff and told to return to the store. As I turned the cart around I saw the items remaining in the cart that had not been paid for at the register. I immediately asked if this was the reason I was being asked back into the store and explained I did not see the items and I was so sorry I missed them. The person escorting me would not tell me what was going on and the aggressive nature in which he approached me startled me. All total approximately $30 worth of greeting cards and costume jewelry were the items missed. The top pocket collapse where the items were and makes the items hard to see and easy to miss. I was taken to a back room with no explanation and asked to give them my driver's license. Another staff person came in plus another loss prevention person and eventually the Store Manager. I was made to feel like a criminal and told the corporate policy was zero tolerance and since I left the store with merchandise that had not been paid for I would be banned for life. I have never been more humiliated and embarrassed. The staff continued to defend their actions in spite of the fact that it was clearly an oversight and accident. They also continued to claim this was a corporate policy and they were only enforcing the policy. After returning home and calling their corporate headquarters, I spoke with a manager and I was told he had never heard of customers being treated like this and this was not Kohl's corporate policy. I made a few more phone calls and explained how upsetting and embarrassing this was to me. I spoke to one of the loss prevention staff that had held me in the backroom and asked him how often this situation had happened and he said at least 100! I asked if I had acted in a way to make him suspicious and he admitted he saw me at the register. So if he saw the items being missed as I was checking out why would he not have said something before I went out the door or say something to the cashier whose interaction and comments to me were questionable??? The loss prevention person kept claiming he did not profile me based on my looks or dress or the type of bag I was carrying. In addition to calling Kohl's Corporate, I called the Loss Prevention Manager in Oceanside and she was extremely sorry and apologetic and said she believed me. She promised they would communicate this to staff and would use what happened to me as a training opportunity. I will never step foot in another Kohl's store. I have been a faithful and loyal customer for years and did not deserve to be treated this way. Perhaps if those carts remain in use, the cashier should be in the habit of asking the customers if there is any more merchandise in the pockets that collapse. In addition the loss prevention staff should have solid facts before drawing conclusions or profiling customers as thieves. read more

I like kolhs they are a little pricey but they give a lot of coupons and rewards and they have some good clothes for kids .

I'm was impressed when I walked in and saw the type of clothes they carried for men, i really wanted to buy several for myself but didn't need to my wife need a few things. They also carried some great looking suits and ties for a decent price. Some really great polo shirts you should buy from here. read more

I use to hate Kohl's because it was a hot, crowded mess. Then I bought a pair of $60 wedges sandals for $14.98 plus tax, and I'm in love. Sales are fantastic, but the lines are long. read more

This store is so bad we went in the store and we were looking around and as we were walking out one of the kohl's workers came up to use and said you guys stole from use and started saying racist things about me and my family they were very rude and when I ask for there name they wouldn't give it it was the worst experience ever read more

The merchandise is generally pretty good, but displayed in a messy fashion. They give senior citizens a 10% discount on all days except Wednesday, when they give senior citizens (60+) a 15% discount. They will not TELL YOU ABOUT THE DISCOUNT, YOU HAVE TO ASK FOR IT. I waited over five minutes by the register for someone to help me. I had to go to the Jewelry Dept to ask them to send someone over to the register. The clerk behind the counter pointed to another register some ways over and indicated that register was open. I am handicapped and standing and waiting for help was difficult. Why can't they put a sign by the registers that indicate they are closed and an arrow pointing to the open registers??? I parked in the handicapped location specifically to be near a register and then they expect me to take a hike about 3/4 of a city block to a different register??? The person at the Jewelry counter did ring me up but she was very rude about it. I asked her about the discount but since she had already processed the transaction that was not possible. I could have taken the stuff I just purchased to the Cust Service Center and gotten a refund and then repurchased it, but that was too far to walk. Beware if you shop here. If you are 60+, you must ask for the discount. By the way, not all Kohl's offer the 10% discount but all offer the 15% discount on Wednesdays, BUT YOU HAVE TO ASK FOR THE DISCOUNT. read more

They get you in with those discount campaigns and kohls cash but recently they are not willing to deliver on these. So disappointed I went in w their thirty percent off they mailed to me and an ad in hand for some pots. When I got to section, item not clearly listed so I sought help was told a specific price by salesperson and even clarified twice before heading to cashier when I got to cashier item that was just scanned for me by salesperson to be 99 comes up 199.oo In was there 30 min while they went back and forth and mngr argued. Should have walked out! Poor poor customer service. In end I had to pay over 60.00 more than I was just told in housewares very different philosophy than store used to hold . Not sure I will be back. Really miss Melvyn's read more

LINES! This store is poorly managed and understaffed. More than once I've walked out after finding items because I don't have 30 minutes to wait in line. Sad. read more

Nice store. It is stocked and clean. It has plenty of parking. The issue is you stand in line for 20 mins to make purchase. They only have one cashier working most of the time. read more

I just had the pleasure of working with Ara at the jewelry area at Kohl's. I needed a few links removed from my anniversary gift watch. Ara looked at it on my wrist said what she was going to do and a couple minutes later it was done. Thank you Kohl's for hiring such lovely people! read more

The cashiers "appear" to be super friendly and nice when you buy something; however, the staff get rude, give you an attitude, and ask lots of questions ( just like Walmart and Sears) when you try to return some of the merchandise you bought although Kohl's' policy says "Hassle-Free Returns". That shows me Kohl's policy is self-contradictory, and inconsistent, so that not only diminish the store's credibility, but also the company as whole. read more

Slow check out!!! It's only May not Christmas! No excuse to have literally 30 people in line with two cashiers. It's a Saturday for god sake staff accordingly! Like the prices will start to purchase online to avoid these lines that are always ridiculously long! read more

No help, clothes all over dressing room, slow check out! Male cashier very friendly and much quicker than the other 2 women.

My sister introduced me to this place for my business attire. I usually just go to nordstroms for all my dress pants and button up shirts, but kohl's has some great quality brands for up to 40% sometimes. I save a lot of money by coming here for my clothes, and as a card member you get kohl's cash to spend on your next purchase...so it's basically like being paid to shop, and as someone who tries to avoid shopping as often as possible, I wouldn't have it any other way. read more

Shopping at Kohl's used to be nice but sometimes it is cold in the store. When I complained to customer service they said the air conditioning was controlled by corporate. This was so stupid because it was so cold outside and colder inside the store. My experience now is that the music is so loud. I was trying to talk to an employee and we couldn't even hear each other. It's even louder if you are under a speaker. Makes me nervous and it's not a pleasurable experience to shop at Kohl's anymore. I understand that the young kids like their loud music but isn't there some kind of music where customers would want to stay longer and shop? Instead I try to hurry and get out of there. Oh, and not to mention the dirty women's dressing rooms. I would have to say at least the last 12 years EVERY time I go in a dressing room it is full of lint and dust on the floor. When I'm trying something on I don't want to touch the floor so I take in a piece of Kohl's clothing to put on the floor like a mat while I try clothes on. Sorry Kohl's but I have no choice. One other problem is that the manager who works in the area with the towels doesn't know how to display them correctly. They are displayed backwards with the pattern in the back and the fold in the front. I asked the guy that was putting them out and he said that the manager said it's easier for the customer to pick up with the fold in the front facing you. I want to see the pattern and what the towel looks like not where it is folded in half. When I'm in there I turn them around :-) I used to shop every few weeks but now I go elsewhere because of the music etc. When I go shopping I browse a lot and I used to know even when changes were made or things moved. Now I don't enjoy it......and please don't answer back and say your sorry for the experience. That doesn't help and I will spend my money elsewhere like Penny's or Macy's. You should take action instead. I'm not the only customer with these complaints. read more