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    Terra West Self Storage

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Terra West Self Storage

    Truck rental

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    15 years ago

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    The Move Caddies - Moving, whether it's across town or across the country can be a very stressful time. We're here to help put your mind at ease.

    The Move Caddies

    (15 reviews)

    4/17/2023 Pack and Unpack Boxes…read moreWe recently moved to Windsor, and needed help unloading three 16 ft. PODS with a household full of furniture and heavy boxes. The Moving Caddies came to my rescue and unloaded and placed the furniture and boxes just where I wanted it, in a timely manner. They were very professional and reasonably priced. I would not hesitate using them again.

    Proceed with Caution - Costly Damage and Poor Handling I'd…read morerecommend proceeding with caution if you're considering Caddy Movers. To start, the two movers were kind and polite - I want to give them credit for that. My reservation was for 12 PM, and I was told they'd arrive between 12-1, but I didn't receive a clear heads-up on timing and they showed up at 11:58 AM. They began billing as soon as they arrived, and since I don't live on-site and was running behind picking up the truck, I ended up being billed for that time. I understand part of that is on me for running late, but clearer communication would have helped. Unfortunately, the actual move is where things went downhill. Furniture was dropped, pushed through doorways, and not handled with much care. I have a white couch that I've kept in great condition, and they laid it on its side and dragged it across the floor of the storage unit and truck. By the end, it was covered in black dust. At the time, I was trying to be understanding and didn't say much - especially since the manager asked for feedback over the phone while I was standing right next to the movers. After everything was done, I discovered damage to multiple door frames in my home. That was the tipping point for me. I now have to pay for repairs and likely professional cleaning for the couch. I wasn't planning to leave a review, but given the extent of the damage, I felt it was important to share.

    U-Pack Moving

    U-Pack Moving

    (14 reviews)

    We originally looked at other well known options. We have moved using other well-known truck…read morerental places (names start with U and P) but because it was winter and our move was from Colorado to Washington in winter I was quite apprehensive about driving a 20ft truck through the mountain passes of Colorado, Utah, Wyoming Idaho and Washington. Especially towing our car. So we decided to check out U-Pack. Probably one of the best decision I've ever made. They brought us a 28ft trailer and even though we only reserved 17ft, they told us to feel free to use more if needed (at an additional nominal cost per foot). They placed it in front of our house with the ramp down and ready for us to load it. We had it loaded within a day or two and I called them and they came next business day and picked it up. Approximately 10 days later the trailer was delivered to the front door of our new home. Because we packed it we knew that it was secure and barring any unforeseen accidents we figured that it would get to our house pretty unscathed. And that's exactly what happened. Not one thing was broken. It also ends up that the weather was horrid and it took us multiple days of stopping and waiting for roads to clear before we could get to our destination. I don't know what I would've done if I had been driving that big truck pulling our car. If you're moving I'm telling you this is the way to go. This company has it together completely. The other thing I forgot to mention is that we didn't have to pay for the gas for the big truck to drive over 1000 miles through mountains like with other truck rentals. Even better was the cost for U-Pack trailer was about $1000 less than the rental of the trucks from the big companies. I highly recommend U-Pack for your next move.

    Their customer service is abysmal. I called before they dropped off to asked a couple of questions…read more The lady of the phone was rude and gave me incorrect information. They were late dropping my stuff off and when I called to get an ETA they were once again just as rude. The customer service rep refused to give me direct answers to my questions told me she would call me right back, she didn't. When I called back the other rep started talking very slowly and condescendingly without giving me an answer to my questions and hung up on me when I told her I understood but I needed a real answers.

    Moving Brothers - Colorado Springs Movers

    Moving Brothers

    (162 reviews)

    Northeast

    These movers were great, delivering fast white glove service that didn't make me regret hiring them…read moreto carry the stuff from 27 years of my life from one place to another. Also? They contacted me personally. Once, using humans! ( David) and then Al (not Ai but Al as in Albert) guided me through the process making sure I knew everything up front. Moving day came and the team handled my stress and worries so well, being careful with packing my valuables and clothes, meeting me at my cross town destination putting everything away carefully, and shaking my hand at the end, making me feel relief that the whole process was done FAST and FAR cheaper than other services quoted me. I will be using them on my next move! a note: paying directly in cash will save you card fees. Estos transportistas fueron geniales, prestaron un servicio rápido y de primera calidad que no me hizo arrepentirme de haberlos contratado para trasladar las cosas de 27 años de mi vida de un lugar a otro. ¿Y además? Se pusieron en contacto conmigo personalmente. ¡Por una vez, utilizando seres humanos! (David) y luego Al (no Ai, sino Al, como en Albert) me guiaron a lo largo del proceso asegurándose de que lo supiera todo de antemano. Llegó el día de la mudanza y el equipo se ocupó muy bien de mi estrés y mis preocupaciones, teniendo cuidado al embalar mis objetos de valor y mi ropa, reuniéndose conmigo en mi destino al otro lado de la ciudad para guardar todo con cuidado y estrechándome la mano al final, lo que me hizo sentir aliviado de que todo el proceso se hubiera realizado RÁPIDAMENTE y mucho más barato que otros servicios que me habían presupuestado. ¡Volveré a contar con ellos en mi próxima mudanza! Una nota: pagar directamente en efectivo te ahorrará las comisiones de la tarjeta.

    tldr:NEVER hire this company!! Hands down the worst experience with a moving company I have ever…read morehad. They showed up 5 hours late, yelled at me that I gave them a bad quote and refused to do my move which ended up costing me THOUSANDS. And spoiler, another company did the job in the time I was originally quoted by these people and for half the price. As a woman moving alone, these movers made me incredibly uncomfortable in the short time they were in my home. I called and got a quote over the phone. This was not unusual to me as I've only ever gotten phone quotes for moving and have never had issues in the past. I was quoted 2.5-3 hours with 3 movers. I called 5 other companies in the area and received similar quotes, I chose this company due to their availability. I scheduled my move for 4 days before I needed to be out of my place. They were scheduled to arrive between 12-3pm. At 3pm, I was told their morning job was taking much longer than anticipated but they should arrive within the hour. At 4pm I received a text from the team letting me know they were an HOUR AND A HALF away and would be stopping for food on their way. I contacted the "manager" and was assured they would be able to complete my move that day. The team showed up at 5:30pm, 5.5 hours late and I have never had movers be more disrespectful and demeaning toward me. My home was clean, fully boxed, and ready to be loaded. For $210/hour I was not about to waste time. They walked through my home to assess everything and Tyler, who is supposedly the best they have, was rude and disrespectful every step of the way. He yelled at me that there was no way they could do the move in the time quoted. Given that their morning job took 4-5 hours longer than anticipated, whoever is quoting jobs clearly doesn't know what they're doing. I was alone and the way their team treated me in my home made me incredibly uncomfortable, they yelled at me that I wasted their time, they drove to Fort Collins from Denver and their cars were in a storage unit in Denver that closed at 9pm. Even if they completed the job in the minimum quoted time, they still wouldn't have made it back to Denver in time to collect their vehicles so I don't see how that was my problem but he sure made it my problem. Tyler told me the move would take a team of 4 movers at least 7 hours to complete. To be clear, this was a two bedroom townhome, not a 5 bedroom house. As I was about to throw them out of my home for being so demeaning and disrespectful, they offered to step out and call their manager. At 6pm I received a call from the manager who told me the team claimed there were 150 boxes in my home and they would not be doing the move. When I argued that was absolutely not the case (i counted and there were 56 boxes, 6 large, 15 medium, 25 small, and 10 plastic tubs) I was told he didn't know who to believe...um excuse me?!? He offered to reschedule for another day at more than DOUBLE my initial quote. After the experience his "best guy" had to offer, there was no way I would ever agree to pay them even my original quote let alone $1800?! I told him this was unacceptable and explained the financial impact, all I got was "sorry, we wish you the best of luck with your move" after wasting 6 hours of my time and costing me thousands. This was a huge waste of my time and costly. I deliberately scheduled the move on my day off with several days after to do final small things and clean before handing over keys. A new tenant was scheduled to move in shortly after. Because of this company's laziness and incompetence, I had to pay an additional month rent and the next tenant's move was also impacted. I am truly beside myself at what a horrible experience this was. Now for the kicker - I hired another company to do my move the following week. I hired two movers and anticipated an 8 hour move due to what I was told by this team. I was genuinely afraid to do the walkthrough given what happened with moving brothers. I explained what happened and the new quote I was given and the new movers laughed. They said this team took too long at their job in the morning, ate and sat in the truck for an hour, and when they showed up they were tired or lazy and simply didn't want to do the job. They said the 7 hour quote was an FU to me since they drove up to Fort Collins. It took the new movers FOUR HOURS TOTAL. And cost me less than moving brothers original quote including a 40% tip. NEVER give this company your business. They will leave you up a creek without a paddle without so much as an apology. I'm grateful they requested cash payment and didn't require a deposit as they will never get a penny from me. I will tell anyone and everyone I know to avoid this company!

    Terra West Self Storage - selfstorage - Updated May 2026

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