First off, I am not sure why Yelp says I am in Burnsville, but, "whatever."…read moreI have had only one encounter with Guitar Center in Roseville and all in all it was positive. I had just been "restructured" by my employer and in lieu of some cash owed me, they gave me a gift card to either Guitar Center or Olive Garden. Duh, a no brainer. Viewing the website, in North Carolina there happened to be an Inspired By Gibson Epiphone J-200 12 string used, excellent condition. From the photo, it looked like it could be first cousin to my own Gibson J-200 I bought back in 1968. I had to have it. I immediately signed up to Guitar Center, had them order and ship the guitar to the Roseville store. It was there in a matter of days. With the gift card and some extra cash it was mine. I am not looking at any guarantee for Guitar Center. Their obligation was only to get the instrument delivered to me as shown in the photos. They performed that obligation without incident. I did ask on the way out how much for a 12 string set up. I was told right off the bat $200. Really GC, now I know where you really make your money, lol. I do buy my miscellaneous picks, strings, etc. from the local mom and pop stores but every once in a while Guitar Center will come up with a winner. The photo shows the 2021 Epiphone next to the 1968 Gibson.

20240130 Had an…read moreissue with billing for lessons; I'll preface this with this ultimately being due to a lack of understanding on my behalf. After calling the lessons department, I was transferred to Ariel (the store manager). I almost feel embarrassed for how complicated the 'fixing' of the issue became, but Ariel helped me out when I needed it, and long story short I get to keep attending lessons. One of those situations where 'Someone didn't have to, but did' in a positive way and I'm appreciative. Also, I have purchased gear from here before and found excellent price points for cymbals, shells, etc. Look for sales on the export kits if you're a drummer!

Friendly, helpful and easy to navigate - only "problem" so any great choices. Highly recommendread more

Ordered STAGG 14" Cymbals they showed as available OnLine, took them 3 days or more to contact me…read moreand say they don't have the inventory and they also don't know how long it'll take for money to be refunded. This was my first and last time I'll order from this shoppe. "Unfortunately, they have inventory issues sometimes" Seems to me like they were slow pulling my order and probably just sold it before pulling the order. Avoid this place.

What a beautiful little shop with a knowledge owner. Great selection of unique brands.read more

Beautiful shop with a great staff. Fixed my Fender Rumble 200 fast and for a good price while…read moreanother shop said it was "unfixable."

Groth Music was recommended to get sheet music and boy, did they deliver. I ended up speaking with…read moreDan who was beyond helpful! I highly recommend this for your musical needs.

Sent me a used ocarina at new price, and it was damaged with scratches and pen marks all over it…read more Mailed in envelope with songbook already in soft case, no printed box or formed space. Currently trying to get refund and return, company ignoring my emails. Fuck Groth.

I'm helping a mentor try and sell his bass. I have no idea what it is worth. If he sells it, I…read morewanted it to be to Music Go around because I firmly believe we have to support our local stores. When I sell or purchase something I frequently do it there because I know that they'll give a fair price. Whenever anyone asks me to help sell an instrument. Every time. So my friend is an older fellow and he can't get around to St. Paul easily. So I said I'd find out what Music Go Round would recommend. I made the joke that I want to buy it. 0 chance I could afford what this thing is worth. I'd like to buy a Lamborghini as well, but nobody takes me seriously when I say that either. So explain all of that. The owner's little feelings got hurt because I mentioned that I want the guitar. So he fly out refused to help me. "I don't do market appraisals." So he wouldn't hear me when I tried to explain. It was extremely disrespectful & could have been handled with a little communication. I didn't get that. So this guy is taking the ONLY positive thing about B&H stores and throwing it out the window. Why wouldn't I reach out to Sweetwater to discover something like this? That's the next move. I love the guy you have working there. I think he's in a vest. He has always been kind, cool and professional to me every conversation. It is unfortunate for him that he has to work with this owner. This will sadden me when store inevitably closes, he only has himself to blame. C'mon dude. Build a relationship with your clients. Talk to people. Care a little. You had my full allegiance to your store. But all of that is washed away. Keep people close. I love sending people to Music Go Round but now I'd be embarrassed if you decide you don't like one or my friends.

I can't say enough about how good the service at Music Go Round in Roseville was for me buying a…read moreused bass guitar. They had a good selection, at a wide range of prices. They put new strings on and adjusted the neck for no extra cost. This is the store to go to for guitars in the Twin Cities

Visited Willie's today at their new address, 1381 Eustis St. St Paul 55108. What a joy. I was met…read morew/ professionalism and curiosity,.. got to play some fabulous Martins acoustics. Even a stupid question was treated w/ kindness (does the sound of that amp come in a pedal?). Incredible selection of acoustics, electrics and amps, all premium, stuff you don't see in other stores. I'll be back next time we're in St. Paul, might buy that Magnatone amp,...

I called first to get an appointment to see if they would be interested in selling a guitar for…read moreme. The employee told me to just come in before closing and they would look at it. I drove across town with the guitar and went inside. I stood by the counter and two or three employees walked by me without saying a word. Nate was there but he was talking to a different customer; he never even acknowledged my presence. Another longtime employee was at the counter and ignored me. I stood there about five minutes when a really nice employee helped me. He interrupted Nate to ask about my guitar and Nate said without even looking at me, even though I was 6 feet away, "I'm with a buyer, so not today." It was super demeaning. It made me feel small. The nice employee was apologetic and said, Nate makes those decisions, and that he was sorry. I told him that I did call first and was told to come down.I think he was embarrassed too. I have bought and sold several guitars and pieces of equipment at Willie's. Never again.

Really wanted to be happy with them and that is actually how it started. Brought first guitar in…read more(Taylor) and had a new nut installed. They also did a set up. Plays much nicer no issue! Second guitar (Martin) split in top due to Minnesota winters even though I had two humidifiers in closed case. Repair took well over a month but looked great. I added another humidifier they recommended and sold me. Then two months into winter of 2018 same thing again- just a few months after repair. I called to see if they would fix, the answer yes but no guarantee on work so full price again! No plan to return! Martin actually has a life time warranty on their guitars which was notified by the clients they installed. Should have sent it to them but did not want to wait. Ended up waiting anyway and getting a poor repair.

Recently had two guitars tuned up in the shop, and I couldn't be more pleased with the results!…read moreFriendly, knowledgeable, and some great guitars on the walls, too. They currently work about three weeks out on set ups and tuneups, but it's worth the wait.

Aaron did a great job replacing bridge and refretting my Taylor Acoustic as well as setup with nut…read moreand saddle work on my Fender 12 string. Worth paying for quality work!

Poor communication and really awful repair work. Brought them a 66 and 93 Gibson acoustic. They…read morecharged me a premium but botched the repair on both guitars. Now I get to pay for the same work somewhere else.

Went in to try to sell a 1969 rare Yamaha solid state amp (A TA-30... with real spring reverb in a…read more1.5 foot enclosure for a real lush sound, very cool optical tremolo built in, and a rare flat styrofoam trapezoidal speaker that doesn't distort when cranked). This thing is an amazing pedal platform and was big with 70s jazz artists and psychedelic artists. Was any of that information asked for? No? After about 4 minutes of searching, the guy whose chin looks like a minnow's with the faintest of caterpillars on his lip said he could give me $150. This amp had just been valued by a much more well known shop for $700. He told me take it or leave it. I felt so dismissed and what sucks is that I've done $1000s of dollars of business there. I bought my first bass there in 1996 and have probably been in the store to browse, buy, and sell every month since then. If you're looking to sell or consign, go elsewhere because they'll only give you 20% of what it's worth. There's a Pleasure Trem 5000 in the case they're selling for $230, and it used to be mine... I was paid $60 for it. F**k these guys!

The older gentleman that helped me was very unhelpful and terse, the tech was OK and personable…read moreenough but when I bought a $2500 guitar, they forgot to set up my rewards for that purchase and the gentleman that rang me out told me afterwards after my credit card had been run, that I couldn't do a return because my sale involved a $200 trade-in. Now I don't plan on returning the guitar, but that's not the point you don't tell somebody that after they make a purchase you tell them before you let them know what your rules are before you process the transaction. Doing businesses like this is not ethical or upfront. You say "before I ring this out I wanna let you know because your transaction involves a trade-in you're not allowed to do a return. Are you OK with me proceeding?" That's how you run an ethical business. I also saw the guitar I purchased online at a different music store for less and was wondering if they had any wiggle room in the price and they said no, which was reasonable, but it seemed like the person making the decisions was very unwilling to negotiate to make a sale. I won't be going to this location again. I value soft skills and I didn't feel particularly valued as a customer after making almost a $3000 purchase. (After tax)

This business seems to be badly managed. Messaged twice about lessons but have never heard anything…read moreback. Tried to order an attachment for my violin. They placed the order, never heard anything. Really wanted to like this business as it is local to me and I love music. Won't go to a business that clearly doesn't want mine.

My son takes Clarinet lessons and it has been great. His teacher is well-rounded and very…read moreexperienced. We rent his clarinet through Cadenza and the service has been terrific. We also regularly purchase accessories, music and other items and have had a great experience all round.