The most repulsive, disappointing experience that lacked any semblance of customer service and respect.
Based on multiple positive recommendations, I contacted Dmitriy for driving lessons. He told me to call him back in a few days, to agree on services. I called back in agreed time. He told me to call back tomorrow. Which I did. Again, I was told to call back the next day. Which I did. And the next day. And two weeks went by in such fashion. I had a deadline by which I needed to take the driving test, so I could not waste weeks on "tomorrows." I was fed up with "call me tomorrow."
Came in for the pre-driving certification course. Paid $40 for the certificate [which you need to register and attend the driving exam]. Due to covid--19, all pre-driving instruction lessons were to be held in a virtual format. Was told I will receive instructions for the course in the email. Never happened. It's been a month, still waiting. Basically paid $40 for a piece of paper.
Dmitriy scheduled my driving exam without ever even agreeing on one driving lesson. I specifically said every time I called that I need to take driving lessons. He kept telling me "call me tomorrow." He is very busy, so why not say that up front and not waste expectant customers' time? Many other driving schools available all over Brooklyn. Many more professional instructors who won't waste your time and take your money gladly.
After I called for the 100th time, nearly losing my patience, he gave me his brother's phone. Pavel also charges $50 per one hour driving class. I tried one class, and want to warn you to run the other way.
Pavel wasted exactly half of an hour telling me stories of all his thousands of customers over the years, occasionally adding a few tips on driving. When I actually, finally drove, he would not shut up with stories about people who I could care less about. He kept on talking, and Talking, and TALKING! I said that I was distracted by all the empty stories. Pavel kept on telling me the anecdotes which I couldn't care less for. He was very animated, kept making loud, sudden, jerking movements to illustrate his anecdotes. All the unnerving, loud, distracting comments and movements intensified my stress and gave me a massive headache. I learned absolutely nothing during the lesson. Had to stop for him to use the restroom in the middle of our lesson. My hour ran out pretty quickly. Pavel had another lesson scheduled back to back, so a stranger was driving me home for another half an hour, which is not how a driving class works. I was shaking, near a mental breakdown at the end of our experience.
Spare yourself the nerves and time. Choose someone who would have time and respect for you. Do not recommend and will warm anyone I know to stay away from such unprofessional service. read more