No rating for this terrible place. My friend went to have them check a chain to see if it was real…read moreand he grabbed it and said " nope it was fake and dropped it back in her hand" not even trying to check it with the weight or tester. Until she pointed out it was a 10k chain and he actually did check it and apologized after. It was super unprofessional of them to do that. He confused it with a 18k chain. Don't run a shop if you don't know what kind of jewelry you working with.

This is my first Yelp review ever because both of my experiences really stick out for both pawn…read moreshops and businesses in general. I've been here twice and the first time, the pawn broker wouldn't stay open 10 minutes before the closing time and just flat out denied me because I had to go home and get my renewed paper license. I get that it's his call on when to close but the excuse he gave was that it would take him 30-40 minutes to get me into the system and anyone who's ever been to a pawn shop knows that that's blatantly false. I just went today for the second time, I thought maybe last time was a fluke. So I show up, present my items and he gives me a quote on only 1 thing and that was $4. He was going to ring it up but I asked for it back because I needed to groceries by today and I would've liked to get ride of the other 3 things I had instead of going all over town. I asked for it back and he straight up accused me of "talking at/looking at [him] like [he's] an a**hole" simply because I asked for the item back and told him why. I still have zero idea why he thought or said that. I was disappointed and looked him in the eye and said that I didn't mean anything by that, I was only disappointed because I would've had to go to another city to try pawning there and I was more or less out of gas. it was just a big inconvenience at that specific moment but I absolutely said nothing bad or negative to him. We briefly talked about it and he backed off after which I packed my things and amicably split from him. I googled a pawn shop closer than his referral to go to another city and luckily it was still open so I went in, sold my all my stuff and got about 100 dollars in the span of 10 minutes. I've been to a few different shops here and there and VIP was easily the worst experience I've ever had at a pawn shop. I was reticent to write any sort of review the first time because maybe it just wasn't a good day but the service person (tall, big guy, shave head with a beard) confirmed himself to be a run of the mill jerk. I'll never go back there nor will I recommend it to anyone. Just a weirdly random aggressive interaction from that dude. I don't act any differentLu at any other pawn shop or business and I did try to take that into thought after I easily sold my stuff at the second store so I'm confident that I wasn't trying to do anything. Also the other pawn shop told me that he doesn't have a good reputation with customers.

I came here to get a chain for my boyfriend and who I believe is the owner gave me 25% off and my…read moreboyfriend loves it! I spent about 35 dollars on a silver chain and I'm so happy about it :)

Perry is simply the best. Easy to,talk to, fair prices and lots of guns. He knows guns!!read more

List items online and then don't honor the sales you make. Do not shop here. You'd be better off…read moregoing to a big box store.

Jared & Rhete are the coolest guys. Not only are they friendly and approachable, but they also…read moreremembered us. I will think of them when I want to sell/buy something as my first choice for sure!

Cody is awesome! We brought our little ones in for a look around, and he offered our daughter a…read morequarter to get some candy from one of the in store machines while we browsed. We picked up a pretty pair of jade earrings for a reasonable price. There was also a wide range of firearms for sale.

This is a pretty big pawn shop. It has pretty much everything from old wagon wheels to bongos, from…read moreengagement rings to carpet cleaners. Prices seemed a little steep and service was not friendly at all. There was no greeting when we came in, even though there were two employees right by the entrance. We were not looking for anything in particular so it was no big deal, but that's not a good way to treat customers.

DJ was so helpful and informative during our visit. We walked in and he was instantly attentive and…read moreready to answer our questions. The way he educated my partner and me on style, size and cost was very enlightening and quite a relief. We are looking forward to creating a custom engagement ring with the expertise of DJ and the skill and craftsmanship of Dan the jeweler. We have full confidence that they will help us create something beautiful, unique and sentimental to last for decades to come! Thank you, DJ!

When I needed to resize my wife's ring they helped out super quickly and did a great job cleaning…read moreit too!

Always an amazing experience with Sierra West Jewelers, Gary Branscomb and his Family. Today…read moremarks our 5th purchase and we are extremely pleased with the amazing quality and value. Highly recommend for Diamond Rings, watches and Men's bands.

I've been here a couple times, and have not felt welcomed when I walked in. There's usually just…read moregroups of employees chatting, and they do not greet you or ask how they can help until I ask! However, I will say they have a good selection of jewlery. I bought my diamond rings here and loved the information they provided me with. I was referred, and found that the employee who helped me was very honest and friendly.

I sold a ring here and the staff that helped me was super friendly and helpful. I'm happy with the…read moreprice I got, and the whole process was easy. Thank you Alyssa and Mari!

Make sure you test whatever you're buying before you leave! Decent selection of stuff, staff will…read morehelp when asked. They don't pay very much if you bring things in, but their sale prices are better than Provo Pawn!

Plenty to pick from in this shop. Prices are expensive, more than other pawn shops in the local…read morearea. The owner here is MOSTLY friendly. If you can't find what you're looking for next door, Provo pawn is a safe bet

Customer service was great. Went in to buy a gun and the store associate made it clear and easy…read more I've been around slc for the same thing and have had terrible service which guided me all the way to Provo. Worth the drive. Thank you! Didn't get discriminated against because im a girl.

My boyfriend got my (engagement) ring at #Zales (the Las Vegas Zales) either way, the young, pale…read morebrunette (no makeup) working your mall counter, is extremely rude. I even decided to give her a 2nd chance. I said I'd like either a ring like this one which was bought at Zales, or hoop earrings. She didn't hardly try. What she did do was try asking our budget....uh we wouldn't be at a fancy jewelry store if we didn't have more than enough money. You do your job! We will pay somewhere else! Totally rude, stood there staring at me to hurry. I kinda want to slap that "lady" (college girl with mandatory part time job). I work too honey, and for many more years! Back! Off!

My fiance went to the Zales in the Orem mall. WORST customer service once you have actually bought…read morefrom them. We sent the ring in to get sized which they informed us would take 2 weeks. Its now been a month. We have called them many times, and each time they say they'll find out more and call us back, but never call back. I don't mind so much the time that it has taken, Its annoying, but I could get over it. What I can't get over is the poor customer service. Rings are expensive, and I expect to be taken care of when ordering from somewhere instead of being blown off. Because of the experience we are now going to return the ring once its done, and order somewhere else. I do not want to have to deal with Zales once I need my ring cleaned or if it ever needs to be resized again.

They were super helpful! Answered all my questions and seemed very honest and well informed. They…read morereally know what they're doing, and spelled out the options for me. They were also really helpful in caring about my priorities but also giving the best price. I would definitely recommend them!

They have the best prices I have seen! For fully custom work this is amazing as I wanted something…read morevery unique. They fully brought this to life, communicated through every step, and made sure they could meet my deadline.