They were super helpful! Answered all my questions and seemed very honest and well informed. They really know what they're doing, and spelled out the options for me. They were also really helpful in caring about my priorities but also giving the best price. I would definitely recommend them! read more

They have the best prices I have seen! For fully custom work this is amazing as I wanted something very unique. They fully brought this to life, communicated through every step, and made sure they could meet my deadline. read more

Five Stars, Six Stars.. actually can I give TEN stars?! First off, the customer service here is outstanding! We were helped by Josie and Jenna, both amazing women who know their stuff. They were incredibly kind and helpful, answered every single one of our questions without hesitation or problem. They helped us design the world's most perfect ring--from the cut, the color, the band, the size, the prongs, everything! It made ring shopping a breeze and SO MUCH FUN, there was zero stress involved :) Second off, the cost! This family owned business really works well with you to ensure you're not paying an arm and a leg. They are truly the best in the business and it is fun to see how many couples they have helped throughout the years (go inside and you'll see what I'm talking about... wedding announcements hung on every spare inch of the walls!) If you're debating on pulling the trigger and getting down on one knee, this is 100% the place you need to go. It's hands down, 10/10, the best place to buy your dream ring with your dream person! TIPS & TRICKS: * If you have an idea of what you like, come in with some photos! I had a little smorgasbord of favorite aspects from different rings and they were able to accommodate all of my requests. read more

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We had a great time with the place at first but then it quickly got questionable. From saying that a deadline would be met to not meeting those deadlines. They would say they would be finished with a part of the process but then not follow up and then would not communicate anything of the process. Loved this place at first but would consider their lack communication if you plan to move forward with this place read more

DAVE IS THE MAN! - Dave helped me customize a ring between a couple of the ones my wife wanted. Such a fun experience going through his CAD design as we came up with the perfect ring. They also offer free cleanings whenever you want them. I recommend everyone to go through here for their rings! read more

Custom Ring Design - The ring - Jewelry Near Me - Provo, Utah

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Very knowledgeable, good value, trust the owner and his daughter who works the front reception. I have done five rings and all have been great. read more

Ha day ring and band for about a year and a half now and they have fulfilled all my dreams! Seriously I am picky and Rene is so precise and thorough that my ring is exactly what I wanted and more. The price of everything was amazing. Rene is great with customers. He gave me his cell number while my bad was being made so I could text for status on it. He even met me 2.5 hours before they opened so that I could pick up my ring after being resized. Seriously felt like they were bending over backwards for me and still do. Over the past year and aI've had small things changed or done to it and they are so patient and never charge me for repairs, changes, cleaning or resizing. They are friendly and happy to help. I will ALWAYS use them for any nice jewelry I buy because their service and quality is unbeatable! read more

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Today marks 11 years being married and we still rave about Custom Ring Design. When we were just young BYU college students with not a clue or a dime in our pockets, Custom Ring came through with the perfect ring and perfect price. I had no exact vision for my ring yet but I had specific components I wanted. We had only searched ring ideas on the internet and brought in a few printed pictures to show Rene, who then took those photos and our happy-go-lucky explanation and ran with it. It was hard to trust blindly, I mean, what if I didn't like it? But when we came back, he showed me my beautiful ring, and I was immediately fascinated! It had the castle arch I wanted and mini diamonds down each side. And the main diamond caret size was just right! The other benefit, is Custom Ring also offers moissanite instead of a diamond. Still a precious stone but more affordable than a diamond. If you have a specific design in mind or are a seriously poor college student, Rene is here to help you out. He's got your back. read more

Custom Ring Design - My custom made ring - Jewelry Near Me - Provo, Utah

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My husband got my engagement ring customized with them, and I love it! Not only did he do a fabulous job, but this company is so great to work with! We sure do love my ring, and the service of free cleanings that come with it! We are excited to work with them again for a wedding band! Also we felt the prices for a custom ring were very reasonable. read more

Custom Ring Design - Engagement ring - Jewelry Near Me - Provo, Utah

I wish I could give this place more than 5 stars cuz I seriously can't say enough good things about them! Dave helped me custom design EVERYTHING for the best price. I was able to stay under my budget with them by a couple hundred dollars. Also Dave doesn't pressure you at ALL! If you're wondering how their prices compare to big places like Wilsons or Forges- they don't and it's not even close. I saved literally $1,000 by going to Custom Ring Design instead of what they quoted me on at Forges. The ring Dave helped me custom design was jaw dropping for a FRACTION of the price at other places. Dave is so personable and is trying to get you the BEST ring in your budget. He is awesome and super responsive. Did I mention that it took one week?!?!? Other places say minimum three to four weeks. I can't say enough about how amazing my experience was with them. read more

Custom Ring Design - Dave (on the left) is the man! Don't go anywhere else except Custom Ring Design. You won't regret it! - Jewelry Near Me - Provo, Utah

This is where my fiancé got my engagement ring from and I was a part of the entire process. We had a great experience and they were able to create my dream ring and it met every expectation. I also love that I can go in and get my ring cleaned as needed and the owner and staff are friendly, professional, and warm. Great place! read more

Fantastic place, fantastic work! I wanted a very specific design on the ring for my fiancé, and I went to at least six other jewelry stores to see what they had and here there quotes. Nobody had the right combinations of metal, stone and design, and I finally decided just to get it custom made! Dave was great at working through the process with my, listening to what I wanted, and going the extra mile to get the perfect center stone. And at the end of the day it came in 200$ cheaper then the lowest quote and 1300$ cheaper than the highest! Great work, I would absolutely be a customer here again. read more

Great place! Rene was super helpful in making our ring. Quoted us 1200 cheaper than other places and did everything to make it fit our budget. 10/10 would recommend! read more

Rene went above and beyond to help get the engagement ring ready for my brother. He stayed open late and was able to have the ring done within a day. I had gifted my center stone to my brother for the ring and it turned out perfect! The price was totally reasonable and the work beautiful. I would always recommend Custom Ring Design for any one that appreciates quality, customer service, that friendly service and the ability to go the extra mile. read more

This place is perfect! Rene was beyond helpful and knowledgeable. We got a moissanite ring for an affordable price at we love it. He was accommodating to our needs and got the ring done within 2 weeks and is gorgeous. My fiancé can't stop smiling at it! Free cleaning and great warranty too. So glad we chose to work with them!! Thanks Rene!!! read more

Custom Ring Design - Sparkles so much! - Jewelry Near Me - Provo, Utah

I recently had some issues but the owner was nice enough to waive all the cost so it took time but the guys were honest about their dealings. read more

Unprofessional, irresponsible, unreliable, and unpleasant. I would not recommend them to anyone. Seriously. Not worth your time. Not worth your money. Sales tip: don't "should" on the customer. Especially if they have not entered into any agreement. If you want my money, you need to do the work to earn it. Not me. Sales tip 2: if you promise something, deliver on it, and if you can't, it's your fault, not the customer's. If you say you'll give an exact price on the 2nd visit, and give an approximate range on the 5th, that's a problem. If you say you'll get a ring to me at a certain time, and when I come to get it, you have no recollection of who I am, what I want, and what you promised me, DO NOT tell me I should have done anything differently. Finally, don't ask for money when you haven't delivered on a single promise. If you're about to lose a customer, give them something they want, don't ask for more from them. The moral of the story is if you want to sell something, people have to like you. They can't do that if you treat them like they don't matter. read more

Honestly, I first went to this place out of convenience. It was the closest jeweler to where I live and since, being a dude, I had never thought about a wedding ring before that moment, I didn't know what to expect. Fortunately I struck gold (no pun intended). I spoke with Rene, who was able to answer all my questions. When I was ready to buy, I brought in a few photos of the ring I wanted, and they created it perfectly. To save on money they offered to get me a cheaper diamond that had impurities lasered out. As a poor college kid, that sounded great to me. But when the ring was delivered, they informed me that they had gotten a great deal on some diamonds. For the same price we had previously agreed on, they got me a high quality stone. Who does that? Since then I have referred many friends and acquaintances to this small shop in provo. Check it out! read more

I was referred by a friend to CRD and I am so glad I was! I visited them first, then took over a month and shopped around. Nobody else could really understand why I wanted to design my ring myself and not use one of their "Custom ring templates" where you only pick your diamond and your band. Lame. I also shopped around a lot for diamonds, thinking I might find a better deal if I just looked around. I learned a TON doing that, but I also learned that I got the best deal from Custom Ring Design. So I came back to René with my ring drawn up and a couple of important details and I had it within 10 days. Then my Fiancée went in and had my band custom made, also for way cheaper than we could have gotten it elsewhere. We love them, will be lifelong customers. read more

Worst experience back in 2013 when getting resized ( came back crooked, and acted like I was asking too much) and I went back for a upgrade this year and he said he'd give me very little credit for the ring he custom designed. I could tell he didn't want it back. If you want customer service and promise don't go here. I will not be going back and I wouldn't if I were you. read more

I have had nothing but good experiences with Custom Ring Design, formerly Payne Diamonds. I bought our wedding ring there, and they were accommodating to exactly what my wife wanted, she has been very pleased with it since we were married in 2005. I had some situation that meant I would not be able to go pick up the ring before I needed it, and Rene came and delivered it to me. Outstanding service in my opinion. I take it back every year to get it cleaned, and they are friendly and great to work with. I'm not sure what happened to the others who have had bad experiences, but they have always been great for us. read more

This place is wonderful! My fiancé got my ring designed here and Rene created exactly what I had dreamed of. Quality ring, diamonds and price. Would recommend to everyone. read more

My fiancé got my ring from here, and it is soo perfect! We had no idea where to start or what kind of ring to get, but the Jeweler was very kind and helpful. You can show him a picture of any kind of ring you like and he will recreate it for you for a lower cost! It took maybe a month or so to make, which it totally understandable for living in an area where there are so many engagements and because it's custom made! Definitely worth it. Also, there's a lifetime warranty on the ring and free cleaning every six months! read more

Custom Ring Design - Gorgeous craftsmanship. - Jewelry Near Me - Provo, Utah

Ten years ago we bought our engagement ring and wedding bands here. We've always been taken care of by Rene! He's the best! No issues or problems with getting anything fixed or cleaned for 10 years. My husband is military and we are constantly moving and yet if we can't make it to UT we have been able to mail the rings for fixing and cleaning with no problems. They stand by their lifetime guarantee with the best customer service. read more

Rene has always been so attentive to me. when designing our first ring with him he used all the same quality, clarity, and color, and carat, as other sellers, but slashed the price and customized it down to lots of detail. I came in today cause a small diamond on the side had fallen out, and he was awesome to get it fixed for free and cleaned it up nice. Don't waste money or time with other places. read more

Dave gave a quote for a custom ring, which included diamonds. He also stated he would take PocketPoints in payment. Ring was made without diamonds, he refused to take the pocket points, and charged 20% more than his quote. My sense is that he preys on young couples who are enamored with a design and don't have the fortitude to call him on his dishonesty. read more

First let me say I absolutely LOVE my engagement ring! Dave went above and beyond to help my fiancee pick out the perfect princess cut center stone and then hand picked the side stones as well. He had my ring ready to pick up in the time frame we agreed upon. I would recommend CRD to anyone who wants to create a ring that is unique to your personality and style and not the same as all the others out there. Great job CRD! read more

Custom Ring Design - Jewelry Near Me - Provo, Utah

My ring is absolutely gorgeous, so I will lead with that. My fiancé knew exactly what I wanted, and showed just a couple photos to Rene'. My ring was finished in 5 days. And he proposed to me the following week. I am absolutely in love with it, and they did great. However, I needed the ring to go down half a size. Not even a full size. I dropped the ring off on a Saturday, and Dave told me it would be finished in 2 days MAX from when they started it. He also warned me that they wouldn't be able to start on it until the following Monday. I was fine with that. It got to be that Thursday, and I hadn't heard from them at all. So I called, and just wanted an update. Rene' made me feel dumb for not knowing it was a longer wait time than that, when Dave told me it would be done by Tuesday at the latest. He then told me, he was with a customer and would have Dave call me later. It is now the next Tuesday, and I have still yet to hear anything. I dropped my ring off 9 days ago, and it has almost been the "week and a half" Rene told me it would be. I'm disappointed and sad that two business owners would treat a newly engaged customer this way. Especially since my fiancé spoke so highly of them and their skills. If you want a beautiful ring, this is the place. If you want great customer service, look elsewhere. read more

I went to CRD after I had found the perfect ring for my wife-to-be at a pawn shop in Provo for about $1,200. I had concerns about whether the old ring would hold up over time, so I went to see Dave at CRD to see if they could recreate it with a custom job at a similar price, ideally around $1000. To our pleasure, he could! Dave was great while picking out and landing the diamond sale. During our final design meeting, I restated several times that I was ok with a smaller center stone, so long as there were no inclusions. That was very important to us for what the ring symbolized about our relationship. He was great at getting the ring built and delivered on time, even letting me know as soon as my ring came in so I could put orchestrate a proposal right before a long break. It looked awesome! A beautiful ring at the right price and the right design, and to my pleasure at pick up, about $50 cheaper than we anticipated ($950)! That's when I got a little suspicious, everything seemed to be a little bit too good to be true. But everything seemed alright so we moved forward with the final sale. It wasn't until my wife had the ring for a couple of weeks that we noticed the large inclusion in the diamond we had bought from Dave. It was devastating, mostly because we thought so highly of the ring, and I thought I had made it clear that a lack of inclusions was an important part of the final product. As Dave explained later, inclusions are hidden when a ring is perfectly clean so I didn't see it at the point of sale, but when they get a little dirty (lotion, skin oils, etc), the inclusions show right through. As it turned out, the only reason we were able to get the price we did was because the diamond was flawed. We took the ring back to Dave to see what we could do, and he had kept records on the sale. I thought somewhere in there I could prove that I had asked for no inclusions. On the final document (which I had signed off on) for the diamond, he pointed to the smallest ink mark on the representative paper diamond. I thought it had been where his pen had glanced the page or something, it was so small and insignificant. It turns out it was his proof of an inclusion. For a while we were sad, and a little angry. We felt a little jipped. Now I don't believe it was his intention to fool or trick us, I think he was trying to get us the ring we wanted in the price we wanted, and poach a good sale from the local pawn shop. If there's anything to fault, it's Dave's incredibly customer oriented way of approaching business and "can do" attitude . It makes him a pleasure to work with, but in this case, led to him forgetting one of the most important parts of our requirements. After 3 years of marriage, we still haven't been able to get the diamond replaced, it's just too expensive on a student budget. So, while I have no qualms with Dave and the rest of the crew at CRD, I would recommend taking your business elsewhere, because it seems that in this case, we got what we paid for, and there is a reason why more established professional jewelers do so well. read more

So grateful for Rene and David over at Custom Ring Design!! My wife and I have been married for six years now and the ring we designed and had CRD make is just as dazzling and beautiful as the day I bought it. It is truly one of a kind!! The initial process was easy and painless thanks to the professionalism and amazing customer service of both David and Rene. Even after all these years, whenever we are in town they treat us like family and will clean Steph's ring, keeping it absolutely stunning! If you are getting married and are thinking of designing your own ring, I highly recommend that you go check them out! read more

Rene is the BOMB! Made my fiancé's engagement ring and wedding band, and they are amazing. I got them both at an outstanding price. Having worked at 4 jewelry stores, I know quality when I see it and I know pricing. This is the place to go. read more

They are friendly and make everything easy! Totally recommend them. They made a replica of my late grandmas ring for all of my sisters and myself- they did such a good job that it's almost impossible to tell the difference between the original and the copies read more

I ordered an engagement ring for my wife and it was perfect. Dave worked with me on every detail. Only thing was that my wife's hands are so small that he couldn't get the ring small enough and still keep the design she wanted. So it was a little loose. My wife just used a second ring she loved to brace it and it worked out. Then, 5 months into being married, she accidentally bent it in the door. We sent it back to him to fix under our ring insurance, and it's been 5 months and it still isn't fixed. If it doesn't show up by October 19, our anniversary, my wife will have spent more than half our marriage without the ring and missed having it for our anniversary. CRD has been unresponsive in text, e-mail and phone but for a few times with fleeting details and promises that it "was shipped and will arrive soon." read more

DO NOT GO HERE. The customer service is terrible. My husband and I went there to get my ring almost 4 years ago. They seemed nice and very helpful the first time we went in. We went back and order the ring. They told us it would be 3-4 weeks for it the be made. It took almost 3 months before they finished, and every time we called to check on an estimated time for it to be done they would say a week at the most. We were pretty happy with the ring, but after a few months the service just got worse and worse. I would go in to get the ring inspected and they would tell me that they didn't have time or that I would have to leave it for 3-4 hours. I live and hour away and don't always have time to spend all day down here waiting for them to do an inspection. (Other places I have been to take 2 minute to look at the ring) When they sautered my ring together they used the wrong color gold and it broke apart and I had to leave it with them another month to get it fixed. The final last straw was the ring broke on the opposite side of the diamond (where my palm is) completely in half. When we called them they told us we wouLd have to pay for the repairs. (My ring is still under warranty) These guys do not care about their work, only about getting money and moving to the next. I will not be going back and will find someone else to service my ring. read more

Dave is nice, funny, and smart he has a lot of integrity. I Purchased my wife a ring that cost 2500. We took it in for an appraisal so we could get it insured and they appraised it at a much higher value. he always takes good care of my wife and always helps polish up the ring to make it look like she just got it. I would recommend these guys to everyone. It did take a little longer to get the ring but that is only expected when they have to make it from scratch. Just like any fine piece of art is going to take time Dave's crew will get it done and i promise you will be pleased! read more

I have nothing bad to say about Dave or custom ring design. They made the ring i wanted from picture i brought in. Got me a beautiful diamond in my price range and it was all done in 2 weeks. Way faster then what I though a ring being made from scratch would take. read more

I contacted Custom Ring Design in Provo because a blogger I follow got her engagement ring and wedding band designed here and it was everything I could have dreamed of. I contacted the blogger for more info. on her rings, and she referred me to Custom Ring Design to get more info. as she didn't have the answers I was looking for. At first, Dave was really nice, but didn't answer all of my questions. It was somewhat of an inconvenience to keep repeating myself in my e-mails. I was very specific because I wanted to ensure I had all of the information I needed to move forward. Initially, I was just contacting CRD for information on the specs of this blogger's ring because I live out-of-state and had no intention of designing my ring at CRD for this reason. Dave then said they often do designs for out-of-state customers, but still wouldn't confirm whether or not CRD ACTUALLY designed the rings I was inquiring about. Since my fiance and I were upgrading my current engagement ring because I was unhappy with how a ring he purchased for me unseen (we used Brilliant Earth and I picked it out), my fiance insisted we design locally because our last not in-person experience didn't go so well. I told Dave this, and that I felt uncomfortable shipping my stone back and forth, and didn't want to have to do so in the future for repairs. Instead of assuring me of their processes, my e-mails then completely went ignored. I even offered to work out a way to just purchase the CAD of the blogger's rings I was initially inquiring about because I valued their artistry, but just preferred the benefits of having a local jeweler and still no reply. I don't own my own business, but if I did, I would conduct it with enough integrity to at least acknowledge my potential customer's concerns to possibly win over their business instead of abruptly turning it away. read more

The owner is very nice and is helpful. The place is a little sketch and I have read some not so good reviews on other sites. I did end up getting a great engagement ring from here and it was a steal of a price but at the end he did say that it would be a little more than expected. I told him that a range that I would like to stay in and we were about in the middle of my range but when I came to pick it up he said that it was a little more than he expected so he said that it would closer to the top of my range. I was little ticked about that but it was really nice because I designed the whole ring and they kept me informed the whole way through with mock-ups. I did have to stay on top of them though to get it when I wanted because they are pretty busy. Overall pretty good place. read more

I got engaged to a girl who was engaged previously. She showed me the ring she got from CRD for her first fiance. It was a plain rose gold band that she paid $500 for. Now that we're engaged we've been just trying to scrap the unworn gold ring for over $100 (few places want it). We took it into CRD and asked how much it was worth. They gave us the lowest price, $60. He said the maker of the ring used copper to give it a rose gold look and didn't use too much real gold. When we said that it was purchased there for $500 his demeanor changed. He said the ring was actually worth a little more and he could probably sell it for us for around $200. I don't trust him at all. read more

I have had nothing but trouble with this company. I got my engagement/wedding ring here and have had to return it 4 times - the setting was initially uneven and 3 diamonds have fallen out. Each time they assure me it will be fixed and returned within a few days, and it has never been returned in less than 2.5 weeks. The first time I took it in was a few weeks before I got married - they didn't have it ready until the evening before my wedding! Every time I go in they seem very put out that I'm trying to get it repaired. They also did not end up counting our deposit toward the total cost of the ring. Save your time and money, go somewhere else. read more