1. Jim's Gems & Jewelry

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Orem, UT

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Jim's Gems & Jewelry

5.0 (2 reviews)
Closed • 11:00 am - 6:00 pm

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1 month ago

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Jim T.

Thank you Kate, glad you enjoyed your visit.

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1 year ago

Jim is very knowledgeable and willing to share. Prices are very reasonable as well, Definitely recommend!

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Jim T.

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Zale's Jewelers

Zale's Jewelers

1.8(5 reviews)
2.9 mi

My boyfriend got my (engagement) ring at #Zales (the Las Vegas Zales) either way, the young, pale…read morebrunette (no makeup) working your mall counter, is extremely rude. I even decided to give her a 2nd chance. I said I'd like either a ring like this one which was bought at Zales, or hoop earrings. She didn't hardly try. What she did do was try asking our budget....uh we wouldn't be at a fancy jewelry store if we didn't have more than enough money. You do your job! We will pay somewhere else! Totally rude, stood there staring at me to hurry. I kinda want to slap that "lady" (college girl with mandatory part time job). I work too honey, and for many more years! Back! Off!

My fiance went to the Zales in the Orem mall. WORST customer service once you have actually bought…read morefrom them. We sent the ring in to get sized which they informed us would take 2 weeks. Its now been a month. We have called them many times, and each time they say they'll find out more and call us back, but never call back. I don't mind so much the time that it has taken, Its annoying, but I could get over it. What I can't get over is the poor customer service. Rings are expensive, and I expect to be taken care of when ordering from somewhere instead of being blown off. Because of the experience we are now going to return the ring once its done, and order somewhere else. I do not want to have to deal with Zales once I need my ring cleaned or if it ever needs to be resized again.

Jim's Gems & Jewelry - jewelry - Updated October 2026

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