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Nordstrom Rack

3.6 (19 reviews)
Closed 10:00 am - 9:00 pm
Updated 1 month ago

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Here is the original pair of shoes I bought.

They seem to sell older edition and probably defected stuff that wasn't selling for other companies. I bought a pair of $100 ON shoes. Loved the fit of them, but the thin material ripped in a matter of weeks. Took them in to ask about an exchange for another pair and the lady said there's nothing they can do. It was within the timeframe for a return or gift card exchange because she wanted to look that up as well. Nordstrom has always been known for their great customer service and return policy, but I was unaware that it completely disappears when you go to the sister company of Nordstrom Rack. Seems like bad business that they wouldn't at least help you get a different pair and keep your business. Used to shop at Nordstrom rack lots, but this left me feeling a lot less happy about the place. I'm sure if I had bought direct from ON, they would be more than happy to accommodate since they are so new. Was very surprised about their pretty quick no.

Fun home furnishings and knick-knacks.
Cynthia W.

This location is one of my favorite Nordstrom Racks. It has a good selection without being crazy crowded like other Nordstrom Racks I have been to. My favorite things to buy at this location? Accessories and shoes! There's always a decent amount of clearance, and I have gotten some pretty killer deals on shoes here. The accessories are hit and miss but they always have so many fun hats and scarves and jewelry to look through. I don't usually buy anything full price here and live for the clearance sections. I always start with home furnishings, then beauty, then accessories, then I swing around to the shoes. One thing that is seriously lacking at this location is the clothing. Besides coats, I never bother to look at the clothes. There are not a lot of options and I feel like the sizes and items are never where they are supposed to be. I know a lot of that may be the fault of messy customers, but I always struggle to find anything good clothing-wise. Wait times in line are pretty average. Employees seem nice enough but are often difficult to find if you need help.

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4 months ago

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2 years ago

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1 year ago

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1 year ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

Went in for a dress and they had barely any mostly skirts and the prices were no value

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2 years ago

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8 years ago

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2 years ago

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3 years ago

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6 years ago

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7 years ago

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9 years ago

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7 years ago

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10 years ago

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8 years ago

Love having a Nordstrom rack in Orem! The store is clean and organized! Best return policy and your receipts are always emailed to you!

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9 years ago

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Review Highlights - Nordstrom Rack

There's always a decent amount of clearance, and I have gotten some pretty killer deals on shoes here.

Mentioned in 2 reviews

Read more highlights

Bella Ella Boutique - University Mall Location

Bella Ella Boutique

(64 reviews)

$$

I would give 0 starts if I could! I emailed this company to check on the status of the order. And…read morethis is how it went ... (see attached photos) absolutely worst customer service ever.

CHECK POSHMARK FIRST IF YOU WANT TO BUY ANYTHING FROM THIS BOUTIQUE. I'm sure it's full of people…read morewith brand new clothes with the tags still on because Bella Ella rejected their return for a frivolous reason. You know it's bad when you have to pin your return policy as the first post on your Facebook page and disable/hide all comments. This place is a scam. As others have noted, they are incredibly liberal with what they deem as "damaged" and what they'll reject in their return policy. I ordered two sizes of a dress. I had the dress on no longer than to gauge between the two sizes that I ordered. I tried to return the dress and they said it had an "odor" and rejected the return. There is no way this had any more odor on it than what happens when you try on something when you're physically in the store. They embellished the "damage" by saying they let it air out and the odor was still there; an outright lie as this was on my body for 30 seconds. To add insult to injury, you have to pay for shipping both ways. So when I do resell this item, I will come nowhere near breaking even. Check Poshmark or do a Google image search on the item of clothing you want. It's the same stuff that other boutiques carry and hopefully you'll find somewhere that's a much more reputable company to give your money to.

Nordstrom Rack - shoes - Updated May 2026

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