Had an amazing game of rock, paper, scissors to knock the price down on a ps2. So much fun!!read more

This review applies strictly to their online ordering process. I placed multiple orders for cards,…read moreand in both cases they were unable to fulfill the order--either partially or entirely. Based on my experience, I would treat their listed online inventory with caution and avoid assuming that everything you add to your cart will actually be available. When it comes to online purchases, this store has struggled to deliver reliability in my interactions. To their credit, the staff did make an effort to address the issue by offering options to help make things right, and their customer service throughout the process was genuinely good. That said, if you're shopping in person, it's as solid a place as any to pick up cards.

This place is a hidden gem on Center Street in Provo! I'm glad I got to support a local business…read morerather than GameStop haha. Chris was super helpful in helping me get a new PSP battery, and let me try out an opened battery to see if my PSP even still worked! I also got credit for selling them an old game, which I got to use immediately towards the new battery. I would definitely recommend coming here for games, consoles, etc.

The owner/worker was knowledgeable and friendly. Great service, and I was pleasantly surprised at…read morethe selection! Definitely recommend!

I have been going there for a long time. The membership brings great deals all the time and the…read moreprices of games are nice. But the people working there are especially really nice and kind and always willing to help.

This is one of the best shops in town for used games, but its definitely the best for repairs. They…read moreare pretty level headed with prices and recommendations for any sort of repair that you may need on your console. I stopped in with a switch on the fritz. They were able to take it apart and get it squared away with a fantastic turn around time. My repair was quick, but I was also super happy with the employees taking time to trouble shoot with me and determine that my switch dock was also fried, contributing to the problem with my diagnosis. Either way, I ended up spending a reasonable amount instead of buying a new console. I would highly recommend.

I wanted to look at options for games and they absolutely delivered. So many options of games to…read morelook through, and I personally loved the amount of dice to look through. You can get snacks or crafted drinks while hanging out playing whatever games. Many tables and space. My ultimate favorite part about this place is that you can rent a game to take home to try before committing to purchasing a $40 niche game. Very worth the adventure.

It's a quaint little place I'd be back to visit if I lived in the area. Staff was friendly and…read moreknowledgeable. It wasn't clear if the cafe was open or not when we were there, or maybe I missed an hour's/how to order sign

Arrived for a group event on a Friday night. It was busy but the staff was helpful and friendly and…read moregot me situated right away. It is easy to miss, just enter the strip mall area at the address given and then you'll see it. The space is super nice inside. Glowing green LED strips illuminate nice seats in a clean and open gaming area. Three large room-scale VR setups take up the rest of the space. The system will lock you out instantly when you run out of time so be sure to clear your logins and stream keys before that happens. Overall recommended!

I messaged about a gaming chair, he told me come anytime before 9. I get there around 330 and its…read morenot open. So I text him and he was very unprofessional and very rude. Reason why your ratings are low. Silly goose, tomorrow's a new day and there's 500 other chairs available.

(I know, late review), Christmas was almost here, and I HAD to get some Lorcana cards for a gift,…read morethe Well set, anyhow, called, and they had several boxes, told em I'd be there in an hour, SUPER kind, and extra helpful.

I'll be honest, about a year ago, this store was a little unorganized and didn't smell all that…read moregreat. Lately though things seem to have changed for the better! I very frequently stop by anytime I'm at the mall just to see all the new stuff they have. They always have a pretty wide selection of items. Probably a little better than your average game store. Only reason I give 4 stars is because the one and only time I actually went to the mall specifically to come here, I didn't have the best experience. I called them prior to coming to ask if they buy cards. They said they did and I told them I was on my way. When I got there , they told me that they wouldn't actually pay cash for the cards and only do so on Wednesdays. Seems like that is something they should have told me when I was on the phone with them. That said, I still recommend coming here and will continue to do so myself

Great store to get your vinyl CD or games ! Love this store and employees are super greatread more

Guys I have gone to graywhale since I was like 13 years old because the Sandy location was the…read moreclosest record store, but let me just say this place is really not all that. Okay? Their new stuff isn't bad, but the prices are INSANELY high. The common price for a newly sealed vinyl is about 30 dollars. What! Piss the bed! On another note I'm going to share a very sad story. Today I had some records I was going to bring in to sell, but I knew I was coming a kinda close to closing time so I called beforehand and asked if they'd have time to go through them tonight and they said yes. I told them I had a 20 minute drive and I'd be there soon and they said that would be okay. Sublime. So I drove there with all my stuff in my car and brought it inside and they're all like "we can't take these today, bring them in next week." Hello? I just drove 20 minutes to get here because you told me it was fine! I asked if I could leave the stuff there and they said there was "nothing they could do." Shameful. Graywhale's customer service has never been great but I expected they'd try to do something to make it right. These people do not care about their customers! Go to Randy's Records instead. They have a better selection and better prices!

Great prices. Easy to work with! Was able to trade a fair amount of games and get a great price!…read more Would recommend coming here!

Has just about everything a console gamer would need in a small store. The owner is very good at…read morewhat he does with reasonable prices. Gotta check it out for yourself if you're interested in buying retro games and products.

I absolutely love this game shop, picked up a copy of Pokémon pearl, sapphire and also got halo 3…read morefor my old Xbox 360! Service is great too!

I had a great experience I never expected at this store. I've lived a half a mile away for 12 years…read moreand was so surprised when I walked into the shop. I worked for EA Sports back in the 90s and they helped me find the game I had worked on back in 96 and I was able to purchase for next to nothing. I'll def shop here again.

GameStops always have a diverse selection of video games, licensed merchandise and apparel however…read morethis game stop felt unique because of their card selection. I like to bounce around to try to find old video games and this game stop always seems to have the best pre owned Nintendo DS. Yeah we can all complain about GameStop prices but I do think they give you a better deal on pre owned games than most stores. The employees extremely helpful and even looked through the cards to help me find the Pokémon I wanted. They were also super knowledgeable about the games they had in stock.

Really disappointed with how the Pokémon Prismatic Evolutions Super-Premium Collection release was…read morehandled at this GameStop. All week, I was told by employees Maddy and Malachi that due to the limited supply (only 13 units), the plan was to enforce a 1-per-person limit so everyone would have a fair shot. That's the only reason I showed up early and waited for hours. But when the store opened, employee Joy decided to go with a 2-per-person policy instead, which completely wiped out the product before many of us even had a chance. Most of the people at the front of the line seemed to know her personally, making the whole situation feel even more unfair. When someone in line asked why the policy changed, Joy responded, "It says 2 on the paper so I'll just go with that." Completely disregarding what other employees had been telling customers all week. This felt like blatant favoritism and poor handling by staff. GameStop needs to address this kind of behavior because it turns loyal customers away and damages trust in the brand.