So, I took my 10 year old in to buy a Xbox 360, he saved up all his money for a year to buy one. He found one he wanted after looking at multiple stores, the legacy Halo 20gb Xbox 360 and a rock candy controller. I asked them about guarentees and warranties. They said they guarentee that they work and for 10% more they do a piece of mind protection plan, so we got it. So first off, after we pay for the plan they tell me we only have 24hrs to bring it back if there is anything wrong with it, that the plan only covers exchanging it, if he wants something new. So we get home and try it out.... #1 it had a bad power inverter, #2 the tray would not open and #3 the controler had a short.
So the next day we take it all back. I did not want to leave until we made sure that we recieved a system and controller that worked. They had 4 different systems on the shelf to sell. Every single "good" Xbox had something wrong with it, the only one they had that the tray would open, it had the ring of death. The clerk even tried prying the doors open, saying that, maybe that will work...
They did work with us and were very nice and finally were willing to take a 60gb xbox that did work and just trade out for the smaller hard drive that we had originally purchased.
But, knowing that all of the systems were bad, the clerk told us to go ahead and put them all back on the shelf. So please if you plan on buying from them make sure you have them plug things in to make sure that they work. I understand it is a pawn shop and you are buying used things, but they should not knowingly sell things that are not in working condition. Also should not offer a protection plan for extra money that will not do anything if the item breaks within 6 months... read more