After checking around a few places, we tried Bad Apple to replace the battery in my wife's iPhone…read more The other places wanted us to come in and fill out paperwork to order a battery, and then get in line with an appointment. Bad Apple had it in stock and didn't require an appointment, and since we're both busy this really helped. We were in and out in about an hour and the new battery works fine. Pluse, they did a little tuning on my own iPhone and didn't even charge for that. Highly recommended, especially Caleb there!

Easiest 5 review! Got a new iPhone and I thought there was…read morean issue but really it was dirty! But CarPlay won't work if there's not a solid connection! They told me they clean phone ports for FREE! Charges and does CarPlay with a Corded charger just fine now! Took only a few minutes to do also!!! Would definitely recommend!!!

We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

You need to come to Mint Repair for all of your phone repair needs! It's easy to find, located…read moreshortly off the freeway, and they have excellent customer service. The owner is super helpful and knowledgeable!

Despite the other review about this store, I actually have never had a bad experience here! I've…read morecome in many times to upgrade my child's t mobile watch and received great customer service. Yesterday I went in and bought my oldest a phone and it was the quickest, easiest process thanks to Alejandro. He greeted us, helped us with what we needed, went above and beyond and we were out of there in 20 minutes! Side note, about 4 other people came into the store after us and there was plenty of staff to help others, and they all seemed to have left satisfied in a timely manner as well!

T-Mobile is the place you go when you hate yourself and you only recommend to someone you hate…read morebecause the service is shit customer service takes forever and they will charge you extra money for going somewhere else and canceling your prepaid service 0/10 don't recommend

I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

They don't even have the phones they are selling in store. We had to put an order in, they said it…read morewould take 3 days and it's been 10, so stupid!!

My bill was more than double what I was quoted. The sales practices found here are very unethical…read more This is a cellular sales store not a Verizon Corporate store. Their marketing is even misleading.

Sebastian who is the general manager at this location was extremely rude and unprofessional…read more Promised so many things and stepped down from his word. my father and I went back to the store to get some help and completely disregarded us, overly rude and dismissing. Repeatedly told us he wasn't going to help us, 2 of the workers tried helping us and mid way through the service he made them stop.

I visited this store twice on Friday, March 24, 2017, and was not impressed…read more My family is looking to switch plans and I decided to visit Verizon to see what they could do. I stopped by at around 2:00 P.M. and it was busy. I was promptly greeted, explained that I was in the market for a new plan, and was put in the queue but never told how long I could expect to wait. After about 20 minutes, I told the gentleman who greeted me that I needed to get back to work but would return later than night. When I returned, the store had settled down and I was promptly greeted by a salesman and asked questions. I explained my current family plan, our needs going forward, and asked for options. The salesmen quoted me something like $190 for 4 lines, unlimited phone and data. I showed him an offer from T-Mobile but he wouldn't match it or offer anything to compensate. The phones were even more expensive. He tried to tell me that by charging more Verizon could put that money back into improving its network (as if). He wouldn't even waive the activation fees, which T-Mobile would also do. Verizon just didn't offer any compelling reason to sign up, which is fine. The real reason for my low review is because in the middle of our conversation, another Verizon employee interrupted us and asked the salesman helping me various questions on behalf of his customer. My salesman was pulled away for a few minutes to help this other customer. I found this to be a bit rude and inconsiderate of my time.

I came to this store excited to pick up my new phone and this is the box that they gave me at the…read morestore. I asked if it had been used and they said that the seals were still there and the box is only worth a $1. They said they wouldn't switch it out and that I would have to take it and return it if I wanted a new one. I am sure the phone is fine but I definitely would like my $1,000+ phone to come in a box that doesn't look beat up. The main issue here was the face that the employees didn't seem to have a problem with the fact that the "new" phone that they were giving to me looked like this and just told me that it was worth $1. Horrible customer service.

Our son dropped his iPhone 4 and shattered the screen. Fix-A-Phone charged us $80 and replaced the…read morescreen in less than an hour. The new screen looks exactly like the screen did straight from the factory. It's not a sexy business, but it is a vital one. It's much cheaper to replace the screen than buy a new, or even used, phone. I've recommended Fix-A-Phone to quite a few friends.

I went here to get a protective screen on our phones, the guy put it on several times each time it…read morehad crap under the screen protectors, and he had to reapply it several times. Then, after a few hours, I got my phones back, and they both had severe liquid damage! I couldn't make or receive calls, or even use my home button. Liquid was pouring out of the phone. He had to take our phones apart to dry them out.. The person I worked with that day was very nice, and he told me to come back on Monday to reapply the screens, and check the phones and get a refund since I had to sit at the mall for 6 hours. Monday, I went back and talk to the manager. The manager Tyler, refused to help me! He said it wasn't their fault, even though I showed him pictures of the condensation behind the camera lens. Our phones will no longer hold a charge what so ever. I was extremely dissatisfied, but the last straw was when the manager YELLED at me! I had been asking if he would honor the refund at least. He SLAMMED my phone on the table and yelled "FINE whatever you want." I told him he couldn't speak to me like that. And he sassed back at me! He continued to yell at me and I felt extremely threatened. I was afraid he would hit me actually. This was the most unprofessional person I have ever encountered! He put another screen protector on, but it still had hair under it. He refused to replace the battery, so our phones now die 50% faster than they should. As I left he said in a very mean mocking tone "Have a nice day ma'am." I left and called the store owner and complained, he said he would call me back, but he never did. I'm extremely dissatisfied and upset that an employee would treat a customer like this!

If I could leave a 10 star review I would. Marco and Jose deserve whatever kind of raise they…read morerequest and should be training all of T-Mobile across the country what real customer service should look like. One of the regional managers tried to sale me and change my plan but Jose was there to help me out and let me know I had a really good plan. Both Marco and Jose stayed after to help me finish up getting everything finalized. If anyone decides to come to this T-Mobile, please ask for Marco (Store Manager) or Jose. They will get you right and not try and finesse you. They are the epitome of what customer service should look and be. I was starting to dislike T-Mobile due to their poor customer service, but these two fine gentleman changed my whole perspective. It would be a shame and the greatest loss for T-Mobile in history if they lost either of these two guys! WONDERFUL JOB MARCO AND JOSE!!!

Worst phone experience I have ever had to deal with. I was ready to resort to just using mail to…read morecommunicate for the rest of my life after this experience. We walked in and there were no other customers and a full staff yet no one was willing to greet and help us. They were all speaking Spanish and no one was talking to us. We would ask a simple question that would lead them to conversing in Spanish for 5 minutes before we could get a response. We were not taken seriously. They would stop helping us and just start laughing and joking with each other all in Spanish like we weren't there. They insisted I had to get a new phone to switch to T-Mobile or else my phone wouldn't work... Which I used to work at AT&T and that's not a thing. The other phone provider will bill you for what's left on your phone but they won't shut your phone down. I was so done dealing with them I just ended up getting the new phone to be on my new husbands plan and it ended up being a 5 hour nightmare!!! Switching my phone took 5 hours!!!! Such a nightmare!!! Terrible service!