After checking around a few places, we tried Bad Apple to replace the battery in my wife's iPhone…read more The other places wanted us to come in and fill out paperwork to order a battery, and then get in line with an appointment. Bad Apple had it in stock and didn't require an appointment, and since we're both busy this really helped. We were in and out in about an hour and the new battery works fine. Pluse, they did a little tuning on my own iPhone and didn't even charge for that. Highly recommended, especially Caleb there!

Easiest 5 review! Got a new iPhone and I thought there was…read morean issue but really it was dirty! But CarPlay won't work if there's not a solid connection! They told me they clean phone ports for FREE! Charges and does CarPlay with a Corded charger just fine now! Took only a few minutes to do also!!! Would definitely recommend!!!

We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

You need to come to Mint Repair for all of your phone repair needs! It's easy to find, located…read moreshortly off the freeway, and they have excellent customer service. The owner is super helpful and knowledgeable!

I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!

I went in to close my mom who passed line and was helped by an amazing gentlemen (older man, i wish…read morei would have remembered his name). He was empathetic and patient with helping us and I am grateful. This is the first time at this store and previous visits to other cell phone dealers have been hit and missed-especially when there is no sign of and kind of kickback for the workers. But I had a wonderful experience (as wonderful as it can be when dealing with the passing of a loved one) and would not hesitate to return in the future for help.

My bill was more than double what I was quoted. The sales practices found here are very unethical…read more This is a cellular sales store not a Verizon Corporate store. Their marketing is even misleading.

I am leaving this here in the hopes that the management see it. My husband and I came to this AT&T…read morestore in dire need of help with a problem caused by another carrier. We were trying to have the phone unlocked so we could switch it to AT&T. The original carrier had given us the runaround trying to figure out how to do that. Rylan, the AT&T agent at the store, went above and beyond to help us. He was kind, empathetic, and it was clear that he truly cared about helping us get our problem solved. He helped us coordinate with the other carrier and helped us find the next steps we need to solve our problem. Without Rylan's help, we would likely still be stuck and unsure how to move forward. Please pass our gratitude along to Rylan!

Awesome experience, Joe the manager helped me with my phone issue super fast and very friendly.read more

I visited this store twice on Friday, March 24, 2017, and was not impressed…read more My family is looking to switch plans and I decided to visit Verizon to see what they could do. I stopped by at around 2:00 P.M. and it was busy. I was promptly greeted, explained that I was in the market for a new plan, and was put in the queue but never told how long I could expect to wait. After about 20 minutes, I told the gentleman who greeted me that I needed to get back to work but would return later than night. When I returned, the store had settled down and I was promptly greeted by a salesman and asked questions. I explained my current family plan, our needs going forward, and asked for options. The salesmen quoted me something like $190 for 4 lines, unlimited phone and data. I showed him an offer from T-Mobile but he wouldn't match it or offer anything to compensate. The phones were even more expensive. He tried to tell me that by charging more Verizon could put that money back into improving its network (as if). He wouldn't even waive the activation fees, which T-Mobile would also do. Verizon just didn't offer any compelling reason to sign up, which is fine. The real reason for my low review is because in the middle of our conversation, another Verizon employee interrupted us and asked the salesman helping me various questions on behalf of his customer. My salesman was pulled away for a few minutes to help this other customer. I found this to be a bit rude and inconsiderate of my time.

This store has awful service and is not customer-oriented. I recently purchased a new phone, and…read morethe sales rep asked if I wanted help setting it up. I said, "Sure, thanks for the help." Later, when I saw my bill, they had charged me $60 for clicking a few buttons. The sales rep did not disclose the charge at the time of the service. I called later and spoke with the floor manager, Eric, who said they do not have to verbally disclose that they are charging me. I was upset, and he cared very little about providing a good experience. Going forward, I recommend everybody go anywhere but here.

I hope this is the right store, I'm rating the one INSIDE the mall not the one outside.. We did go…read moreinto the one outside to preorder the iPhone 6, and we're told it would be a 2 hour wait to speak to a sales rep! Ok ... We left our number and they would send us a text when we were next.. We decided to kill time by walking into the University Mall till we got the text.. We saw another AT&T store and went inside, it was less than 5 min before we were greeted and helped.. The sales rep GABE was absolutely AWESOME .. As he started to order the iPhone 6 , my husband asked him about the samsung 3, that started a whole new conversation , GABE happened to own the Samsung 3 and was saying how happy he is with it and so on.. That changed my husbands mind about the 6, Gabe took the time to briefly show him all the cool things this phone can do vs the iPhone , we spent well over 2 hours with Gabe and by that time we got the text from the outside store.. Well.... We no longer needed them!! Gabe suggested to my husband to go to our local Best Buy (in LV) and ask the samsung rep for help and take a "class" , there's so much to learn about this phone.. Gabe didn't have to do what he did, he could've just taken our preorder and send us on our way, but he took the time ( 2+hrs) with us and went way beyond customer service .. Wow.. He's a total asset to the AT&T company! GIVE GABE A RAISE!! We'll be traveling to Provo a lot and if we ever need anything from AT&T , Gabe will be our guy!!

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

If I could leave a 10 star review I would. Marco and Jose deserve whatever kind of raise they…read morerequest and should be training all of T-Mobile across the country what real customer service should look like. One of the regional managers tried to sale me and change my plan but Jose was there to help me out and let me know I had a really good plan. Both Marco and Jose stayed after to help me finish up getting everything finalized. If anyone decides to come to this T-Mobile, please ask for Marco (Store Manager) or Jose. They will get you right and not try and finesse you. They are the epitome of what customer service should look and be. I was starting to dislike T-Mobile due to their poor customer service, but these two fine gentleman changed my whole perspective. It would be a shame and the greatest loss for T-Mobile in history if they lost either of these two guys! WONDERFUL JOB MARCO AND JOSE!!!

Worst phone experience I have ever had to deal with. I was ready to resort to just using mail to…read morecommunicate for the rest of my life after this experience. We walked in and there were no other customers and a full staff yet no one was willing to greet and help us. They were all speaking Spanish and no one was talking to us. We would ask a simple question that would lead them to conversing in Spanish for 5 minutes before we could get a response. We were not taken seriously. They would stop helping us and just start laughing and joking with each other all in Spanish like we weren't there. They insisted I had to get a new phone to switch to T-Mobile or else my phone wouldn't work... Which I used to work at AT&T and that's not a thing. The other phone provider will bill you for what's left on your phone but they won't shut your phone down. I was so done dealing with them I just ended up getting the new phone to be on my new husbands plan and it ended up being a 5 hour nightmare!!! Switching my phone took 5 hours!!!! Such a nightmare!!! Terrible service!

We had a deal on two phones. Got the bill, totally different (MORE, of course-lots more). Called…read moreand called and called and called corporate- NO JOY. Worst tangle ever. They're still sticking it to us and not backing down. And the cell service isn't even that great. Can I put zero stars on here?!

I went there to get a new phone they said it would be an even trade in and then ended up charging…read moreme for a new phone!!! Crooked I wouldn't recommend any one go here! Rip Offfs

They were able to take of our issue which the others stores in the area could not do. The…read moreattendant was polite and helpful. He was able to help other customers while helping us during small wait times. So much better than the other Verizon store on University.

This was one of the most frustrating customer service experiences I've ever had. The salesperson,…read moreIsaiah, significantly misquoted our monthly bill by about $150. Switching our phone service to Verizon took roughly eight hours spread across several days, including multiple trips to the store. Even after three weeks, our phone numbers were not assigned to the correct devices. We decided to , switch to Visible and it took less than 30 minutes and worked without issue. Canceling our Verizon account was another lengthy and frustrating process that consumed hours of my time. Despite only using the service for about three weeks on two phones, we ended up paying about $500. Months later, I received another bill in the mail. When I contacted Verizon to see why I was getting charged again, I learned the balance had already been sent to collections. Because the account had been canceled, I had no way to access or pay the bill beforehand. The entire experience was poor communication, inaccurate information, and excessive time spent trying to fix problems that should never have happened. If you decide to go to a Verizon store (I severely recommend otherwise) definitely go to another store because this one was infuriating.