they are on the pricey end but everything has a lifetime warranty so it's great if anything ever…read morestops working (rarely does) but i had something the other day from years ago stop working and got a replacement for free!! so it's worth it in my opinion! they have a good selection and the employees are friendly

Aaron was great. Showed me good options and was knowledgeable. There was a good selection at much…read morelower prices than Verizon had for phone protectors.

Easiest 5 review! Got a new iPhone and I thought there was…read morean issue but really it was dirty! But CarPlay won't work if there's not a solid connection! They told me they clean phone ports for FREE! Charges and does CarPlay with a Corded charger just fine now! Took only a few minutes to do also!!! Would definitely recommend!!!

I would give no stars if I could. I got the back of my phone…read morefixed about 3wks ago and it's shattered again. I was extremely careful, I didn't even leave it in my pocket when I would sit down. I put a case on as soon as I left the shop. I took off my case to clean my phone & saw all the glass on the case but "oUr wArRaNTY dOesN'T coVeR tHat". Tf! Nearly 300 wasted. Do not recommend.

I hope this is the right store, I'm rating the one INSIDE the mall not the one outside.. We did go…read moreinto the one outside to preorder the iPhone 6, and we're told it would be a 2 hour wait to speak to a sales rep! Ok ... We left our number and they would send us a text when we were next.. We decided to kill time by walking into the University Mall till we got the text.. We saw another AT&T store and went inside, it was less than 5 min before we were greeted and helped.. The sales rep GABE was absolutely AWESOME .. As he started to order the iPhone 6 , my husband asked him about the samsung 3, that started a whole new conversation , GABE happened to own the Samsung 3 and was saying how happy he is with it and so on.. That changed my husbands mind about the 6, Gabe took the time to briefly show him all the cool things this phone can do vs the iPhone , we spent well over 2 hours with Gabe and by that time we got the text from the outside store.. Well.... We no longer needed them!! Gabe suggested to my husband to go to our local Best Buy (in LV) and ask the samsung rep for help and take a "class" , there's so much to learn about this phone.. Gabe didn't have to do what he did, he could've just taken our preorder and send us on our way, but he took the time ( 2+hrs) with us and went way beyond customer service .. Wow.. He's a total asset to the AT&T company! GIVE GABE A RAISE!! We'll be traveling to Provo a lot and if we ever need anything from AT&T , Gabe will be our guy!!

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

I dropped my phone in the river and dried it out the best I could; got the phone working but it…read morewouldn't charge. I took it to Alex, who dropped everything and immediately started working on my phone. I was able to pick it up on my way home from work the same day. Even more impressive, Alex could have gouged me for the replacement of an expensive component, but he didn't. He charged me $25 for cleaning and reconnecting components on the USB board, which was more than fair - especially for same-day service. I haven't purchased any accessories from them yet, but they certainly had a wide variety of phone cases, headphones, chargers, etc. The prices seemed very reasonable - especially vs. the Apple Store, AT&T, etc. Great service and no pretense. They're located just North of Wienerschnitzel on State Street in Orem. Stop off and give them a try!

This store is out of control busy. We made an appointment online for quicker service, when you walk…read morein at the appointed time you will still have to wait for at least an hour or more. I would suggest buying your devices online and hiring a techy friend to help set up your device. The manager was rude and we had our name on the board as next in line ... The sales rep finished with a customer looked at us, grabbed his backpack and left the store. Customer service does not exist at this location. The manager just let him leave, rolled his eyes at us. Never again!

This place was great. Benjamin is a rockstar! I came in and told him what I wanted and he didn't…read moretry to up sell me or anything. Low pressure, toms of help. Thanks for the great experience.

This store is a fine store. However, Sabrina and Hailey are the only reason for this scathing…read morereview. If you go to this store and either of them are there, leave and go somewhere else! I want to be clear that the store itself is great and the managers/assistant managers are kind, knowledgeable, and helpful. I wish I could give a review for specific employees, though I doubt Sabrina's and Hailey's reading levels are high enough to understand this review anyway. So, I had the iPhone 8 and went into the store asking about any trade-in deals they had. Hailey told me AT&T can offer $800 off the new iPhone 13, which was being sold for $800, so if I pay sales tax, the phone is free. They set me up with an account and told me my new phone was on its way in the mail. The phone didn't arrive in the allotted time so I went back in, just for Hailey and Sabrina both to say "we can't do anything. Call our customer service number". I called customer service and, after being on hold for a while, they were able to solve my problem pretty quickly. My phone finally arrives, so I go back to the store to trade in my 8. I handed it to them and Sabrina says, "we can't take this. The back glass is cracked." I was very frustrated because the crack was obvious. It was a huge, spider-web-looking series of cracks on the back glass of the phone. You can't miss it. They said to take it to a phone repair store. Once I bring it back fixed, they can take it. So I get it fixed for $100. When I got there today, the regional manager is there (because Hailey and Sabrina apparently didn't show up for their scheduled shift.) The manager tells me AT&T never had any kind of promotion like the one I was told. The most I can get would be $350 off for trade-in. If had known that, I would not have chosen the new iPhone 13! The incompetence between Hailey and Sabrina is so baffling, I'm surprised they haven't been fired yet.

Great customer service! Carlos and Kaleb helped set me up with some home internet. It was super…read moreeasy and they were very helpful

Was doing some birthday shopping and decided to stop by and get some help on my account. I didn't…read moreunderstand the payment breakdown well and Juan was very helpful and answered all my questions effectively!

We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

This was by far the kist sketchiest place I've seen in all of the orem/provo area. Me and my gf…read morewent to fix her phone and the place was not what we were expecting. There were clothes for sale, that weren't any way related to the shop, they were handing money to a line of people for some reason. Did get look like they were turning in their electronics or whatnot. The cashier spoke zero english. Not one phone, phone accessory, or anything in relation to phone repair at all inside. I would suggest going somewhere more legit. Place seems underhanded and not reliable just from its public display.