Easiest 5 review! Got a new iPhone and I thought there was…read morean issue but really it was dirty! But CarPlay won't work if there's not a solid connection! They told me they clean phone ports for FREE! Charges and does CarPlay with a Corded charger just fine now! Took only a few minutes to do also!!! Would definitely recommend!!!

I would give no stars if I could. I got the back of my phone…read morefixed about 3wks ago and it's shattered again. I was extremely careful, I didn't even leave it in my pocket when I would sit down. I put a case on as soon as I left the shop. I took off my case to clean my phone & saw all the glass on the case but "oUr wArRaNTY dOesN'T coVeR tHat". Tf! Nearly 300 wasted. Do not recommend.

We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

This was by far the kist sketchiest place I've seen in all of the orem/provo area. Me and my gf…read morewent to fix her phone and the place was not what we were expecting. There were clothes for sale, that weren't any way related to the shop, they were handing money to a line of people for some reason. Did get look like they were turning in their electronics or whatnot. The cashier spoke zero english. Not one phone, phone accessory, or anything in relation to phone repair at all inside. I would suggest going somewhere more legit. Place seems underhanded and not reliable just from its public display.

they are on the pricey end but everything has a lifetime warranty so it's great if anything ever…read morestops working (rarely does) but i had something the other day from years ago stop working and got a replacement for free!! so it's worth it in my opinion! they have a good selection and the employees are friendly

Aaron was great. Showed me good options and was knowledgeable. There was a good selection at much…read morelower prices than Verizon had for phone protectors.

My bill was more than double what I was quoted. The sales practices found here are very unethical…read more This is a cellular sales store not a Verizon Corporate store. Their marketing is even misleading.

Great customer service. Shoutout to Jonathan for his professionalism and support. He was able to…read morehelp us with an issue even weeks after completing a transaction there. Sending our appreciation to him and the team.

Despite the other review about this store, I actually have never had a bad experience here! I've…read morecome in many times to upgrade my child's t mobile watch and received great customer service. Yesterday I went in and bought my oldest a phone and it was the quickest, easiest process thanks to Alejandro. He greeted us, helped us with what we needed, went above and beyond and we were out of there in 20 minutes! Side note, about 4 other people came into the store after us and there was plenty of staff to help others, and they all seemed to have left satisfied in a timely manner as well!

T-Mobile is the place you go when you hate yourself and you only recommend to someone you hate…read morebecause the service is shit customer service takes forever and they will charge you extra money for going somewhere else and canceling your prepaid service 0/10 don't recommend

Joe was great! Went the extra mile for me! I was able to get my issue handled and processed.read more

I am leaving this here in the hopes that the management see it. My husband and I came to this AT&T…read morestore in dire need of help with a problem caused by another carrier. We were trying to have the phone unlocked so we could switch it to AT&T. The original carrier had given us the runaround trying to figure out how to do that. Rylan, the AT&T agent at the store, went above and beyond to help us. He was kind, empathetic, and it was clear that he truly cared about helping us get our problem solved. He helped us coordinate with the other carrier and helped us find the next steps we need to solve our problem. Without Rylan's help, we would likely still be stuck and unsure how to move forward. Please pass our gratitude along to Rylan!

Great customer service! Carlos and Kaleb helped set me up with some home internet. It was super…read moreeasy and they were very helpful

Was doing some birthday shopping and decided to stop by and get some help on my account. I didn't…read moreunderstand the payment breakdown well and Juan was very helpful and answered all my questions effectively!

I hope this is the right store, I'm rating the one INSIDE the mall not the one outside.. We did go…read moreinto the one outside to preorder the iPhone 6, and we're told it would be a 2 hour wait to speak to a sales rep! Ok ... We left our number and they would send us a text when we were next.. We decided to kill time by walking into the University Mall till we got the text.. We saw another AT&T store and went inside, it was less than 5 min before we were greeted and helped.. The sales rep GABE was absolutely AWESOME .. As he started to order the iPhone 6 , my husband asked him about the samsung 3, that started a whole new conversation , GABE happened to own the Samsung 3 and was saying how happy he is with it and so on.. That changed my husbands mind about the 6, Gabe took the time to briefly show him all the cool things this phone can do vs the iPhone , we spent well over 2 hours with Gabe and by that time we got the text from the outside store.. Well.... We no longer needed them!! Gabe suggested to my husband to go to our local Best Buy (in LV) and ask the samsung rep for help and take a "class" , there's so much to learn about this phone.. Gabe didn't have to do what he did, he could've just taken our preorder and send us on our way, but he took the time ( 2+hrs) with us and went way beyond customer service .. Wow.. He's a total asset to the AT&T company! GIVE GABE A RAISE!! We'll be traveling to Provo a lot and if we ever need anything from AT&T , Gabe will be our guy!!

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

Worst phone experience I have ever had to deal with. I was ready to resort to just using mail to…read morecommunicate for the rest of my life after this experience. We walked in and there were no other customers and a full staff yet no one was willing to greet and help us. They were all speaking Spanish and no one was talking to us. We would ask a simple question that would lead them to conversing in Spanish for 5 minutes before we could get a response. We were not taken seriously. They would stop helping us and just start laughing and joking with each other all in Spanish like we weren't there. They insisted I had to get a new phone to switch to T-Mobile or else my phone wouldn't work... Which I used to work at AT&T and that's not a thing. The other phone provider will bill you for what's left on your phone but they won't shut your phone down. I was so done dealing with them I just ended up getting the new phone to be on my new husbands plan and it ended up being a 5 hour nightmare!!! Switching my phone took 5 hours!!!! Such a nightmare!!! Terrible service!

"Spanish speakers only will receive service" I arrived shortly after 7 pm and was welcomed with…read morequite a cold shoulder. The woman kept her head down and only used a pen to point to the phones by the wall when I inquired about phones. I was desperate to purchase a phone before 8 pm. LOL my phone was lost at the BYU football game ( for 5 years I kept it safe and not one scratch on it ;( ) I was desperate). I needed it for work and to keep in contact with my clients. When all of the customers had left she finally helped me however, it turned out my brother had to come in to show his ID. While I waited It turned awkward. I sat on the bench in between the two agents. The one tried to speak English to the woman. She refused and kept speaking Spanish. I kept thinking..Ok I'm desperate just wait purchase your Iphone 16promax with all the "fixings" they should help you even though it feels like the twilight zone in here lol. It was silent except for the two agents conversing in Spanish. I almost thought I had turned invisible. They spoke to each other as if I were not even in the store. I live approx 5 min away from this store. This was the first time I had ever been in here. 1148 W 800 N Ste F Orem, Ut 84057 Unless you are a Spanish speaker, I would suggest going somewhere else as even the woman suggested to me. By the time my brother got there. We still had time however, I think he felt the awkwardness, he was "sis you sure you want to stay here, I usually go through the guy at the mall super helpful, I stood up immediately and said, YES! He explained they close at 9. I had never been so happy to walk out of somewhere. I had to blink and turn back to see if those two were really there. They were an odd pair. Barely said a word. For a minute I thought - Gosh I have cilents who go through Cricket because of their circumstances- "Did Cricket buyout T-mobile"? The level of customer service here was subpar enough to be matched to Cricket. I walked out NEVER to return even if I were ever to get desperate again. Which I prayer never happens.

I went there to get a new phone they said it would be an even trade in and then ended up charging…read moreme for a new phone!!! Crooked I wouldn't recommend any one go here! Rip Offfs

DO NOT GO to ANY of the 2 T-Mobile stores in this mall .I went in looking to upgrade to a new…read moreiPhone 16, and the employees were incredibly disrespectful and unprofessional. It was obvious they didn't want to help me--they were a group of kids in their early 20s, goofing around and talking in Spanish the entire time instead of doing their jobs. (THIS HAPPENED IN BOTH THE STORES) I had a messed-up screen on my old phone and asked how I could transfer my data to the new phone. They told me there was nothing I could do about it, which was completely false. I went to the T-Mobile store in Spanish Fork, and they gave me the correct solution without any hassle. This store is an absolute joke. Avoid it at all costs. Save yourself the headache and go somewhere else where they actually care about their customers.