I took my son and his friend there today and my so' and I had one scoop of ice cream in a cup and his friend had one scoop in a waffle cone. It was over $25!! I will never again pay that much for so little. It's crazy to think of paying $25 for one scoop of ice cream each. There was no one else in the store and the server was nice. The ice cream tasted good so therefore 2 stars BUT I will never again get gouged like that for ice cream. read more

After enjoying a tour of the city and craving for ice cream late at night, my mom and I came in and tried their Toasted Coconut ice cream. It was super delish! The employees were very kind and patient! Will definitely come back when I travel to St. Augustine again! read more

Kilwins Ice Cream - Chocolate - Fudge - 'Toasted Coconut' - Ice Cream & Frozen Yogurt Near Me - St. Augustine, Florida

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John and I will always be fans of Kilwins. We love their ice cream and fresh waffle cones. On this occasion I snagged some truffles and chocolate covered orange peels- one of my favorites! John went with ice cream, he almost always has room for ice cream and we took a seat off St George St to enjoy our treats. These locations have late hours- especially on the weekends and St Augustine was hopping. Always a good stop. read more

This place has much more to offer than you think! From the moment you step near this store- the smell alone will make you search until you find the source of the amazing scent. But really, it smells AMAZING! They make everything in store, offering a hand crafted selection of delicious caramel apples, chewy caramel, mouthwatering caramel corn, crunchy brittles and more. They offer their original recipe ice cream as well. So many options to choose from but I went with their most popular (sea salt caramel) you HAVE to try it! This place has a lot more to offer including milkshakes, chocolates, fudge, and more. You have to come and try it for yourself, the prices are also great! You won't regret coming here, your taste buds will thank you!! read more

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Popped in for a quick cold treat on a hot day, the ice cream was DELICIOUS. Quick and friendly service. Our little one loved watching the train go around the place too. read more

I just don't love that a $11 caramel apple had the chocolate blooming. A lot of times when chocolate blooms, it takes away the best flavor. Don't think I would come back after this. There was also a gentleman cutting the fudge and his dirty shirt was heavily leaning on top of it multiple times. Just not as sanitary as I'd like. read more

Kilwins Ice Cream - Chocolate - Fudge - Milk chocolate and sea salt caramel apple - Ice Cream & Frozen Yogurt Near Me - St. Augustine, Florida

Have been a patron of Kilwins in many cities, for many years. I stopped at the beach walk location on my way home from the airport. My husband and I got ice cream but also purchased two dipped marshmallows to go. The plain caramel marshmallow had an off putting taste, as if it is picking up something in the cooler, a gas or odor. I had my husband taste it as well and he also said it was not right. I called kilwins, thinking they may want to check the remainder of them. I've had this hundreds of times, but perhaps it would turn off someone that was purchasing for the first time. The girl asked if I wanted to come in for a replacement, I explained I live in vilano beach and was not headed that way soon, but maybe she could make a note. Honestly, it was not that big of a deal. She was not sure how to proceed, so she apparently called her manager. She came back to tell me her manager said I have to drive the item back to the store. I just found that ridiculous! You have a case of them... try one! Why would I drive to the store for a $3 replacement, of a half eaten treat. Were they going to try mine? I honestly called so they could maintain the quality that I'm used to, but since they definitely don't provide the customer service I would expect, I'd never go back. No business sense! People open businesses, and rely on a franchise name to sustain them because their management and business sense are lacking. They had a customer just calling to offer feedback, I never asked for a replacement but they lost my business on principle. There were better ways to handle it and I hope you do realize the caramel marshmallows are not right and do not continue to take people's money! Funny the young girl that answered originally had more sense than the manager she called! read more

We ordered some fudge and pralines. The chocolate peanut butter fudge is really good. Super creamy! The pralines have a good, soft texture but they have a very artificial taste to them. The real winner was the mint chocolate chip ice cream. Such good mint flavor and nice big chunks of chocolate throughout. Warmed house-made waffle cones make it even better! read more

Yes, being located on St. George Street the place is very touristy, can become crowded, the waits long and at times all the seating is gone. The service can also become real iffy. On the good side Kilwin's Chocolates really has some great ice creams along with a lot of done in the store hand crafted items and ingredients like their caramels, corns and brittles. So, it is more than an ice cream shop. It's a confectionary. I've had a few of their items over the years but most recently one of their chocolate Sundays which I found to have a good solid robust in chocolate taste. If I were going by ice cream alone, I'd go four stars but because of the delays in service and the not all that great outdoor seating, the best I can do is a Three Stars, OK. read more

Kilwins Ice Cream - Chocolate - Fudge - Ice Cream & Frozen Yogurt Near Me - St. Augustine, Florida

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A sweet-tooth place. Their chocolates, fudges, chocolate covered apples, ice creams, pop corn and more were tempting. But as usual I had pistachio ice cream...always the best for me. read more

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I must love this place because [never fails] I always come here at some point whenever I'm in the Quarter. I know. It's such a tourist trap, but I can't help myself. I think the smell of the waffle cones just draws me in and then...BaM! I'm googling over the fudge area and caramel coated confections behind the glass cases. I recommend the Rocky Road fudge and the Pecan Snappers (a.k.a. Turtles) if you're into nuts like me. Moving on... I usually find myself fawning over which ice cream flavor I want. You really can't go wrong with their Old Fashioned Vanilla and their Pistachio in a waffle cone, but hey, there's other flavors from which to choose. You do you. I pretty much don't look at anything else but what I've mentioned. They offer the caramel apples and other uniform truffles.... Meh, those never appeal to me. Just stick with the sweets that you know are made in the store and that you can tell were made recently or just ask. With proper discernment, you can pretty much tell the difference or, like me, stick with the fudge and ice cream. Those are your safest bets. read more

a very good chain. We love to look at what is new, I have entered several stores, even in another state, the attention is very good. I recommend the hot chocolate. I do not drink coffee. read more

Kilwins Ice Cream - Chocolate - Fudge - Ice Cream & Frozen Yogurt Near Me - St. Augustine, Florida

Rude rude immature workers!! Makes it an awful experience! Teenagers can be trained to be respectful and polite! Do better Kilwins!

Went again on a hot, springy day with my boyfriend and some friends, and guess what, it was awesome again! The line went by fast ans the workers were so on top of it. It was my first time getting a waffle cone from here and after eating it I don't ever think I'll get a cup or cake cone ever again!!! The cones are cooked fresh every so often and the crispiness and the taste are beyond amazing. The ice cream itself was very soft. I had pistachio again, my favorite (okay, next time I'll try something else, dually noted). And despite what you think, everyone's 1 or 2 scoop order will be the same for whatever cone or cup it's in. By this I mean they weigh the ice cream so it's equal for everybody, which is something I've never really thought about. It's a bit pricey for a scoop on a waffle cone $5-ish + tax, BUT it was soooo good. And it wasn't just good because it was hot :P read more

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Major tourist area . Kind of expensive but delicious!!! Chocolate coconut ice cream was outstanding!

This is a must stop when we take the kids to St Augustine to walk around for the day. They love the Superman flavor ice cream. It's a lot of fun watching them cover their face with it as they hurriedly eat it before it melts. Expensive but figured into the money we plan to spend during the day trip. It really make the kids happy. read more

I love an apple covered in dark chocolate and sea salt! When I travel, I always look for good chocolate or candy stores that have them. Kilwin's is a well-known chain so I make a point of stopping when I see their sign. I was not disappointed at this one. I was in St Augustine for the weekend and made the trip on both days to get an apple. I highly recommend shopping here if you like ice cream or chocolate. read more

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If you want a sweet treat that is unbelievable stop at Kilwin's! The most unique flavors and you can try all flavors until you know exactly what you want! read more

Kilwins Ice Cream - Chocolate - Fudge - Ice Cream & Frozen Yogurt Near Me - St. Augustine, Florida

The ice cream is delicious, the portions are large, but the prices are expensive. $7.50 for a 2 scoop cone is just a bit ridiculous. read more

Kilwins Ice Cream - Chocolate - Fudge - David from Scotland, enjoying a Kilwin's Mint Chip cone. - Ice Cream & Frozen Yogurt Near Me - St. Augustine, Florida

I walked in. I walked around. NO ONE SAID one word to me. However, the people who came after me and before me were addressed. Then, I walked out. And, the same thing happened at the other location as well. Have you got a store policy that I need to know BEFORE I enter? read more

Love this place, there has not been a Kilwins location that has failed me yet! They have the best sweets!

$6 for 2 pieces of chocolate. I know the sign said something like $33 per pound but the scale showed 0.1 pounds. I think the cashier then doubled it thinking 2 pieces but it was the total weight I thought I was to pay for. He didn't get it. Not worth arguing so I left. Won't be back!!! read more

This ice cream is AMAZING! There are so many flavors to choose from. For a cup with about two big scoops was about $5-which I felt was pretty reasonable. The place was clean, cold, the ladies that worked there were fast, attentive and nice. I would definitely recommend going here especially when it's super hot out! read more

I was lured in by the smell! It was great ice cream on such a hot day. The girl suggested I get vanilla ice cream with their homemade caramel sauce! I was in heaven with that in a waffle bowl. So why the 4 stars? The price - 2 single scoops in waffle bowls with caramel sauce on one of them cost around $13.00! That was a bit outrageous, but it was over 100 degrees and we needed to cool down. read more

Kilwin's is delicious and super fun! The ice cream is creamy and super yummy. You can watch them make the waffle cones, which are especially good. They have more than just ice cream, though! Don't miss out on the chocolate and/or caramel-dipped apples, marshmallows, rice krispy treats, oreos, graham crackers. Plus their truffles are delectable! There is a section with sugar-free chocolate as well. Was in St. Augustine with a couple of kids, and we were never able to pass by without going inside and grabbing a treat - it's too inviting! The staff are quick to answer questions and retrieve your ordered items, but sometimes it takes a long time to pay and there often seems to be confusion about who's waiting in line and what has been ordered. Make sue you are clear on what items you are paying for, so you order isn't confused with the many people who will inevitably be standing around you licking their ice creams. read more

This is a tiny bit pricy for ice cream but it's quality. I ordered the Chocolate Lovers Sundae, it was over $8.00 but it came with a freshly made waffle cone cup, I chose chocolate brownie ice cream... whipped cream, chocolate fudge and a homemade chocolate candy on top. SO AMAZING. The people behind the counter were on top of a very busy atmosphere and quick to help each other. Just go!! Best place for ice cream or chocolates there! read more

Kilwins Ice Cream - Chocolate - Fudge - Ice cream menu - Ice Cream & Frozen Yogurt Near Me - St. Augustine, Florida

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The smell coming out of the door definitely got us in there but it was an "eh" experience. Ice cream flavors were ok but honestly the staff all just looked dismal to be there. Won't be going back. Prefer to avoid the depression read more

In such a tough time in which businesses are struggling to find good people I will say this, my interaction with the loveliest lady today just boosted my spirits. I recognize this is just chocolate and ice cream but..I am encouraged by the great customer service and lovely conversation I had today. Thank you! read more

The candy and ice cream here is so damn sweet it tastes like you just ate a bag of sugar. Unable to taste any real chocolate, tastes like sugar held together with milk and wax. This is just a tourist trap with a great location. It plays the old-tyme-candy-shop card which suggests a level of quality but execution is a swing and a miss. For the quality, the prices are way too high. Keep your kids out of here or they will be bouncing off the coquina walls of St. George St. read more

Rude customer service !! My husband and I went in and the were looking forward to getting some homemade chocolate . The treats looked and smelled delicious the people working there were another matter. The guy behind the counter wouldnt even look at me just kind of sighed as if I was bothering him and asked what I wanted . There were about 4 other people all talking and laughing and having a good time behind the counter . The treats are good but not good enough to be treated badly ... no thanks !! read more

My family liked this place. There are many ice cream and chocolate stores in Old Town St. Augustine, and I'm not sure I can really tell you if this one is better than the others. I can say the folks working were friendly, the ice cream was tasty, and they had lots of store-made chocolates that looked good. read more

Always a fan of Kilwin's! Tasty hand scooped ice cream, candy dipped apples, fudge, and more. I can get Kilwin's near where I live but something about St. Augustine makes me crave a scoop of Salted Caramel in a waffle cone. Lines can be long but moves at a good pace and staff is always friendly enough. If you are in town visiting, either St. Augustine Kilwin's location will treat you right. Yum! read more

I wasn't really impressed with Kilwin's, but it did the trick when I needed some chocolate. I purchased some fudge, sugar free white chocolate, and a bag of the salt water taffy. I thought the prices were okay, although they were on the high side. The fudge tasted like icing and had the consistency of it, too. The sugar free white chocolate didn't taste anything like chocolate. I think the salt water taffy was stale because I almost cracked a tooth trying to bite into it. The staff was friendly enough, but not the customer service that I would expect from a tourist town. read more

Cute little scoop shop at the end of St. George St. Provides the perfect cool treat on a hot Florida day. Plenty of flavors to please everyone's palate. I haven't indulged in any of their other treats, but they definitely have them. Chocolates & caramels & sugar, oh my! You can't really park on St. George St, but you can get close. This shop happens to be near the beautiful parking garage they built a few years back. It's not as convenient, but offers plenty of parking and you don't have to wind up and down the narrow streets hoping for a spot. Are the prices a little high? Maybe. Are you on one of the biggest tourist streets in the area? Duh! read more

- if you want something other than ice cream, like fudge, make sure you know what you want before you get your ice cream. Not disappointed. Quick and easy in and out. The only thing that I will say that was odd was ... I was looking for something to take home after ordering my shake. Was looking at the fudge or other items to bring home to Mom. Well ... they wanted the money for the ice creams right there and then. And I wasn't going to go through the line again after finding something that I wanted. So I just paid and we left. read more

Food: 5 Service: 3 Value: 3 The smell of this place is amazing. Very worth while ice cream shop on the walk in Saint Augustine. read more

The ice cream was decent, but the crowd was terrible (not really their fault -- it IS St. Augustine after all). The waffle cone that I had was rather bland, and the hot fudge wasn't quite right (I think it was overcooked). They had really good fudge, but they got our order wrong, and there was too much of a crowd for us to stand and check our order (we asked for peanut butter fudge, and they gave us the peanut butter chocolate fudge, which is completely different). I'd go back, but I'd try to do so when there were less people there... If there is such a thing in St. Augustine. read more

What a terrible experience. Don't go here! I came in for a scoop of ice cream, a chocolate covered pretzel and a turtle pretzel. I was waiting patiently in line when a lady behind the counter, who looked like a manager, asked if she could help me. I told her I wanted to get two pretzels and a scoop of ice cream. She then tells me someone else can help me. I then have a cashier look at me then look at a guy who had just arrived at the counter and she helped him first. There was no organization and I was getting passed over. Then, I ordered and got my receipt. I was charged for two turtle pretzels. We told the manager this and she tried to tell me that they were both considered turtle pretzels. It was almost $20.00 for this! This is a tourist trap. Don't fall for it like I did! read more

sketchy business practices. dont work here if you want to have a decent career. management cant communicate with anyone

If you're looking for terrible service, Kilwin's is the place to go! My family and I went there to cool down after a nice hot summer day and was unexpectedly treated poorly by the woman working the cash register. The food was great but the service couldn't be worse. She even gave us less fudge than we asked for without a wooden knife that they usually give you with it! I would recommend going to a different location of Kilwin's if you're in Downtown St. Augustine. read more