Good selection of used Trucks! (But) Horrible follow up or…read moreongoing service. Don't get the extended warranty! The smile and service ends the moment you leave the lot in your newly purchased used car or truck. 2 years ago (Jan. 2014) I bought a 2009 F-150 extended Cab 4x4 5.4L low 86,K's. Thru First Access Financial of Edmonton @ 33.9% Intrest. I put $5,k down on $22,k price leaving $17,k for financing on bad credit. The truck had Hidden Hail Dammage snow covered. Was told at time of purchase that I could refinance after a year. Also told that the GPS KILL SWITCH would be removed, both were untrue. A year ago, after a year of having the truck I made several attempts to speak to John about Re-Financing the High Intrest loan with another of his lenders. I never heard from him, his wife ran interference always demanding to know who was calling and why, etc. just got the runaround. I was willing to even trade in if necessary, I gave up after weeks of no response went to Lacombe Ford and Go Auto tired to get trade in but didn't get good enough offer on Intrest or price of another truck, so just kept going with same truck and lender. This week after having truck for Two years in good standing, I tried again to reach John for Re-financing? and again his wife ran interference, EXTREMELY Nosey! wouldn't let me talk to him, he's busy or on the phone. Denied id ever being told I could refinance with him. They only do trade ins. after waiting all day, I figured well ok if I have to trade in, I called back to try to talk to him for a trade in. Once again his wife was rude and nasty on the phone, said id been rude a year ago, told her I was not! I'd been professional and just got run around form her, while trying to talk to John, she started screaming and yelling at me, told me I wasn't welcome there or my business and stop calling. She told me to go to Ford or go Auto. Wow! OMG, holly Smokes, very unprofessional and immature. I was prepared to buy a $20,k to $30,k new truck! Two years ago my two grown sons bought trucks from him too. My oldest bought a 2010 Dodge 1500, 4x4 crew cab and my youngest son bought a 2013? Chev Crew Cab 4x4 truck from him too, about a month or so later the Chevy had some problem with the Transmission. John refused to Honor the (Extended Warranty) he'd purchased, his wife was apparently running interference and refused to help my youngest son. My son apparently freaked out on them made a big scene, after she had freaked out on him in the office. he had to go to Amvic and go thru a transmission place for repairs. I did get lucky with the truck is purchased minus the hail Dammage, the other trucks he had at the time, had much higher millage or were older or more expensive. In all fairness it should be mentioned that for my younger sons truck, I did personally see him replacing most of the front end; upper and lower control arms and ball joints, brakes, calipers and rotors, basically the entire front end. Long story short, you can cut out the middle man, and go to the Calgary Auto Auction which is his main inventory supplier. Get your own truck and get it fixed on your own, saving half or third the cost. But it's all about the financing I guess. Good luck and BUYER, BE WARE.

Excellent sales and service. Good selection of trucks. They do whatever it takes to get you the…read morevehicle you want.

Had a no start in February. My fuel pump was replaced. The OEM part was not available for an…read moreextended period on an aftermarket pump was installed. That first pump has a defective check valve that reacted like a pinched hose. That part was replaced under warranty with another aftermarket pump. That pump had a defective temp sensor. The OEM pump was ordered in March and was replaced on returning from vacation at full parts and labor pricing. Now, a few months later a part of the new OEM assembly has failed and I am excited to pay again. No wonder why the have gone through Service Managers. If not corrected we will be going to small claims court.

I am still waiting for a response from reddeer Nissan and enterprise they gave me an inadequate…read morerental chev sprint gets stuck in the least amount of snow I have dug this crap car out 3 times since I picked it up Friday missed work and am now waiting to hear from one of these businesses who will come get this crap car I am not digging it out one more time meanwhile my 2017 qash qia is in for the same problem it had the first winter I had it the h vac freezes up collects water this issue is a desing flaw and I am paying the price enterprise is sub standard compared to what gord scott Nissan did for me while they had the business no one has contacted me I have emailed enterprise all weekend still waiting minus 5 rating

What a joke this dealer has been over the years we have had our 2011 Hyundai Sonota. Every time it…read morehas graced this dealerships presence for warranty work or recalls we have had issues! Leaving subframe bolts (they are like 12'' long!) out after rear control arm work was one of the big ones of the past but recently we had the engine finally do the old rod knock, so as per the class action lawsuit to force a lifetime warranty on these, we had it towed to Gary Moe and tried our best to communicate through the lengthy ordeal (Oct. 21st to Dec 4th). So lets start with our service writer Gilles, someone with very little auto knowledge and lacking in customer skills, the kinda thing that you'd think would be perinate for the position? From the beginning it took a long time for them to tell us that a charge for original diagnosis and warranty approval may be necessary, and that charge would be upwards of $270. So we drove (an hour/100kms) and I removed the valve cover myself in the parking lot (hand tools took me about 20 min) and took the required pics (looked as new inside as we maintain it very well). After this we waited weeks for the approval and then more weeks for the work to start. Multiple times including talking to the GM we said I wanted a quick chat with the mechanic doing the work, that NEVER happened, and as a result multiple other issues came from that!! Once finally finished we received the car back with some dirty/missing/loose parts. I was expecting that (past experiences) so whatever, but it was just the overall time frame, lack of communication, general lack of automotive knowledge, overcharging threats, and poor workmanship that gets them the 1 star. They claim to have 5 things they promise to every customer who uses their services. 1. They will greet you upon arriving...this happened no problem there, unnecessary but whatever, it could be useful for some. 2. The car would be returned cleaner than it arrived....it wasn't the underbody tray had oil all over it (dry before). 3. They will perform a walk around at arrival... (to be fair it was dropped of by the tow company after hours, but we never had any paperwork or confirmation of this) 4. Status updates on vehicle progress....NEVER happened once! 5. A follow up a couple days after receiving vehicle back...NEVER happened. Be warned that you will most likely have a very subpar experience @ Gary Moe Hyundai, it's all we expect at this point.

Gary Moe Hyundai, Red Deer Alberta…read more My 2022 Santa Cruz is amazing, my experience with this dealership and the five different folks I needed to communicate with was amazing, the experience plain amazing. Straight forward, no BS, Treated like a human-person and not an "up" I would highly recommend giving them a try. Andrew M Beaumont, Alberta

We purchased in September. They where the only ones that had the exact make and model we wanted…read more I was pretty sure I would buy it and trade in our old one. The sales man was a slick Willy from the get go, but a lot of these guys can be. We came to what I thought was reasonable for our trade in, especially since they hadn't even seen it yet. Second we didn't pay MSRP and the difference I felt was okay, not great but we wanted this trailer. After we agreed on that they wanted 500 bucks just to start processing and it was non refundable if we backed out. Since we where purchasing it and not backing out it was a what ever thing. Once we got to the financing office the rip off started. They tried selling us the extended warranty. She hinted that the finance company needed that. Then they tried selling us on some road side assistance package. Then the yearly inspection that the finance company insisted on. BTW no finance company will demand these things. They will approve your or not it's that simple. What pissed her off the most was when I asked about just giving them cash, then I don't need all of that extra stuff. I wrote the cheque and as done with their crap, or so I thought. Delivery day was a week later. I have to say this part was pretty good. They threw in the 50 to 30 dog bone, not much but it's something, the slip plate for the 5th wheel again not much but. They fixed the two drawers that had bottoms that didn't quite fit. They couldn't find the dinning table (it was a stand alone type). They said they would ship it later. And it did. It took 3 months but we got it.

Very poor salesmanship... After the deal is signed they do not care about you at all, not worth the…read morelower price you pay here... Drove 3 hours (1 way) to pick up my new trailer 3 times! The first time i called the day before, the second and third times i called the day of, and still not ready when i get there! They eventually delivered it for me, but chose to send it out in a blizzard... Smack in the middle of 2 nice weeks of march weather, they send it out when the weather was so bad the delivery guy had to do 50kph most of the way... It goes without saying it was severely dirty and iced up... Thanks guys! Now having issues with pieces of the trailer they worked on during pdi.. We will see how the service end pans out, will upgrade rating if warranted. Update: Horrible service too!

Sales person was the best and the dealership honoured their product! I'd buy there againread more

Ordered Parts Online…read more Had a requirement for a new mirror for my 2021 GMC 3500 HD AT4. Called another dealer for a price and it was over 2500 dollars. Looked on the Kipp Scott parts website and it was selling for 1500 dollars. Reached out did some research, provided my Vin and the mirror from Kipp Scott matched my requirement. Mirror showed up today 100% complete, glass, camera etc. Great service and support.

Their service department is the absolute worst. every time my Wife brings her car in they're using…read morescare tactics to sell her stuff she doesn't need and over charges for work they actually do. Had to take her vehicle in for a check engine light, several times before they could get to the bottom of it. First they say it's one thing, then it's something else entirely unrelated. So they sell a part and service which was unnecisary, when that didn't fix the car they then try and charge more, because this time it's really the problem? Go somewhere, anywhere else than these rip-off artists.

It had been several months since I used this company and it had changed, and not for the better…read more Some of the people have changed and the service has suffered. They told me of a part that would need replacing soon and said they would get a price and let me know. It's been a few weeks and I haven't hear from them. I will regrettably have to change repair shops.

Salesman was trying to sell a vehicle on FB marketplace. I have in writing he agreed to sell a car…read moreand details of the sale twice. The time came to put a deposit down and they refused to sell the vehicle for the proposed price. Typical shady dealership in my opinion.

I am sure some folks have had a good experience however I am not one of them. I really wanted to…read moreget another Silverado as I loved my old one. So I stopped in and was immediately lept upon by a younger fellow eager to get my business. I am not against a go getter but I against facilitating the old stereotypical pushy salesperson who changes things as they please by the moment. There is never one left etc and as a Sales manger I would be appalled if any of my employees approached sales like this. I hope that they can iron out what seems to be some wrinkles lately on the service and sales side mind you I can't comment on the auto service part. in the end I left not to return and that is not to say I could not give another chance but I would sooner head to my Edmonton dealer whom I purchased from previously or to the place I eventually bought from after having a good experience. Good inventory but do your diligence and shop around a bit as most of the dealers are linked in some capacity and can find what you truly want. I do wish them luck in ironing out the wrinkles!

I purchased a 2017 Titan in February, I was told that the truck passed AMVIC, had an engine…read moreinstalled with 52,000 and a new transmission. The engine light came on after driving it home. They straight up lied about repairs they said they did to remedy this, they didn't do the repair at all but charged me a deductible on warranty. The truck still had issues just the same and to include broken leaf springs and shocks. they installed the motor in worn mounts, she stinks like coolant, they replaced the grill shutters (or so they say they did), they replaced the steering column-the wheel now sits crooked. I have had this truck in their shop numerous times and the problems persist. I have been told to avoid driving it too much and to not drive it when it's hot. I took it to two other shops to diagnose but Wheaton ignored what was found and actually argued with me. I came to find out that their used sales guy has been charged with stealing millions in mutual funds. They do not criminal record checks on their staff. This guy even asked me to send him a picture of my credit card! The icing on the cake is that I got it back from the shop the last time with the back bumper punched up from underneath that now blocks my tailgate from opening. First wash of the truck revealed scratches from the front to back bumper yet no reports of accidents? Do not buy from this dealership. The lady in the service department is also abrasive and rude and dismissI've. Horrible all around. Biggest regret I have is ever walking in those doors. They got a low mileage Ram on trade in, that they grossly underpaid for. So they come out on top and I am stuck with a truck with piles of issues.