What a joke this dealer has been over the years we have had our 2011 Hyundai Sonota. Every time it…read morehas graced this dealerships presence for warranty work or recalls we have had issues! Leaving subframe bolts (they are like 12'' long!) out after rear control arm work was one of the big ones of the past but recently we had the engine finally do the old rod knock, so as per the class action lawsuit to force a lifetime warranty on these, we had it towed to Gary Moe and tried our best to communicate through the lengthy ordeal (Oct. 21st to Dec 4th). So lets start with our service writer Gilles, someone with very little auto knowledge and lacking in customer skills, the kinda thing that you'd think would be perinate for the position? From the beginning it took a long time for them to tell us that a charge for original diagnosis and warranty approval may be necessary, and that charge would be upwards of $270. So we drove (an hour/100kms) and I removed the valve cover myself in the parking lot (hand tools took me about 20 min) and took the required pics (looked as new inside as we maintain it very well). After this we waited weeks for the approval and then more weeks for the work to start. Multiple times including talking to the GM we said I wanted a quick chat with the mechanic doing the work, that NEVER happened, and as a result multiple other issues came from that!! Once finally finished we received the car back with some dirty/missing/loose parts. I was expecting that (past experiences) so whatever, but it was just the overall time frame, lack of communication, general lack of automotive knowledge, overcharging threats, and poor workmanship that gets them the 1 star. They claim to have 5 things they promise to every customer who uses their services. 1. They will greet you upon arriving...this happened no problem there, unnecessary but whatever, it could be useful for some. 2. The car would be returned cleaner than it arrived....it wasn't the underbody tray had oil all over it (dry before). 3. They will perform a walk around at arrival... (to be fair it was dropped of by the tow company after hours, but we never had any paperwork or confirmation of this) 4. Status updates on vehicle progress....NEVER happened once! 5. A follow up a couple days after receiving vehicle back...NEVER happened. Be warned that you will most likely have a very subpar experience @ Gary Moe Hyundai, it's all we expect at this point.

Gary Moe Hyundai, Red Deer Alberta…read more My 2022 Santa Cruz is amazing, my experience with this dealership and the five different folks I needed to communicate with was amazing, the experience plain amazing. Straight forward, no BS, Treated like a human-person and not an "up" I would highly recommend giving them a try. Andrew M Beaumont, Alberta

In having a vehicle from 2002, I expected some issues, and a heavy bill with them. At this Kal…read moreTire, Joe helped me work around my budget, while still making sure the important issues get fixed. I was lucky to have senior mechanic Ryan working on my rust bucket aswell. I got a diagnostic, and the next day was able to get the spark plugs and distributor cap replaced among other fixes. Ryan noticed that there is also a problem with the cylinders, and pulled a few other mechanics to try and resolve it. Ultimately I need another through test. Although shes still running rough, i'm glad to see the hard work this team put into helping me out. thank you all, i'll see you again soon

We were in quite a jam after blowing a tire on our way down south for the weekend. We have a…read more"difficult to fit/find" tire size and Joe at the North Kaltire (67 st) went above and beyond to find a creative solution for us so that we didn't need another night in a hotel. Joe also took it upon himself to check inventory at all stores, and didn't just give up and tell us to call another store. The team at the shop was just as friendly and their efficiency allowed us to get on the road early enough to enjoy the rest of our weekend road trip. Thanks again for such professional and caring service!

Careful dealing with them. I put a deposit on a new vehicle and then decided to cancel the deal…read moreand keep my Tacoma I was trading in. I am now informed the deposit is non refundable. I won't deal with Red Deer Toyota in the future.

Incredible dealership! they messed up on my car (it happens) and how they fixed it was amazing!…read more I drive all the way from Edmonton to Red Deer because they are so good.

Awesome people with amazing hearts! They were very helpful. I don't know much about cars but they…read morewere very patient with me. Explained everything step by step! Would definitely recommend. Keep up the great work!

The staff is friendly and helpful and make you feel special as soon as you walk in the door.I…read moreneeded 2 new tires and they found me a set on sale and applied my AMA discount. They are never to busy to answer any questions you may have.I keep coming back to have tires changed over or to buy new ones when I need them. I highly recommend this store.

I brought in my just purchased 86' G20 van in for the 360 inspection knowing it would come back…read morewith a list of repairs. I am absolutely amazed with the inspection and the report! They did a thorough run through bumper to bumper and provided photos of all concerns. The technician spent ample time going through the report and was gracious about my ramblings on. The owner is approachable and professional. I feel as though this shop takes pride in their work. I just dropped off my second vehicle, a dealership lemon, for the same inspection. Front end of the shop is welcoming and is a place to talk shop. I have no doubt that my repairs will be done with the same level of attention. Well done Gearhead!

Fast, Friendly service. Experienced Tech's & great customer service. Won't sell you parts or work…read morethat isn't needed. Highly recommend.

Just a customer here. If I could, I would give ten stars…read more I have been dealing with that team for a few years now. Probably 7 times now. And I promise, every time I get out of that place, I smile. Great service, super honest, and great attitude. Definitely a place you can trust.......and relax ! ;-) have a good one !

I needed a new tire ordered in and Eric was great in helping me get the right tire and installed as…read moresoon as possible. A few days later I was talking to the warranty people and they wanted a picture of the tire tread depth and Eric went out to the bin and dug around to find my old tire and take pictures to send back to me so I could get damage coverage. Great business and I will definitely take my business back to them.