Sales person was the best and the dealership honoured their product! I'd buy there again

Ordered Parts Online Had a requirement for a new mirror for my 2021 GMC 3500 HD AT4. Called another dealer for a price and it was over 2500 dollars. Looked on the Kipp Scott parts website and it was selling for 1500 dollars. Reached out did some research, provided my Vin and the mirror from Kipp Scott matched my requirement. Mirror showed up today 100% complete, glass, camera etc. Great service and support. read more

My picture was pulled from a recent Yelp review! In its place are corporate pictures from the dealership. Complaint: 1. only one rental car agency avail from Kipp and seemed to be associated. 2. My picture removed from site 3. Stuck in no man land for a simple repair. Fuel problem. 4. Heavy invoice. 5. Dirty car returned. 6. Vehicle recalled for airbags still not fixed. 7. Shout out for bad service. Ouch read more

I booked an oil change through their online system. It asks for all the vehicle information and quoted $70. After bringing it in and them already starting the work an advisor comes up and says the price was wrong and now it's $99. These bait and switch tactics should be stopped and just tell customers the truth up front. read more

Future reference having a audio recording of all sales can make life a lot easier.. Let them know you are recording. Hello. Had a weird suspicion about this but i got a car here over 3 years ago that was suppose to be AWD i hit a deer had the mechanic look and no AWD. Was told they were gunna give me 16,000 for my truck. They gave me 8,000 and put the other 10,000 on the cars payment. I told them this and felt powerless to change it. I also mentioned usually its a big deal and they have a badge says AWD, he said it had AWD installed... On line 5 was one part of the trade giving me 8,000 straight across Line 6 Less lien on trade - said they gunna take care of that 10,300 to buy the truck off me then line 7 it was negative 2,300 to get me to the 16,000 you told me i was gunna get... BUT they moved it onto my car payments. The Less lien on trade -in is negative (they flipped the bill back on me without notice) Not what we agreed on. I got extented warranty because i thought they were giving me what we talked and agreed on. The salesperson was very capricious on which numbers(lines) i should be looking at.. the first paperwork didnt show the less on lien for trade in a negative; and when we got to the page showing the negative blew past it and i barely got a glance of it. They wanted me to sign everything quick because it was getting late(over 3 hours there). I had the money to pay for the truck outright, they said they would happily do it for me; I just wanted something more fuel efficient and not go through all this.. Saleperson was Jeremy Fontaine Business Manager/ Finance Manager = Brent Smith Jeremy was doing what his boss told him to do it seemed. (Sales manager?) I dont blame Jeremy or Brent. Its was their superiors I do like my car i just dont approve sale practices like this.. If i had a audio recording i would have evidence..  i dont want this to happen to others. They wrote 15,614.84 for trade in value of my truck. The page with 15,614.84 doesnt show negative on the payout lien on trade in. The disclosure statment that i didnt sign and flashed it to me shows the negative 10,300 which i didnt agree; was suppose to be positive. There is no 2% charge for moving the 10,300 on my payments. That is how i ended up paying for my own lien on trade-in. That is how i got only 8,000. for a truck we agreed 16,000 for. read more

So I like many others had a decent experience here albeit delivery was a bit delayed. If it is going to take a bit longer just do as I do and say so and not overpromise. This did not sour me as in fact I had assumed it would take longer to arrive as my vehicle was coming from Edmonton. It was also a bit of a disappointment in that some of the custom installation was not completed on pick up and I will have to drop it off next week for a day. Not a big deal as they are loaning me a vehicle while the work is being done. I am not the best negotiator for being a sales manager and that is perhaps due to my simplicity of thinking. I do the research and then if I feel the price is fair I just buy the product and don't ask for much. They ended up throwing in a free box liner which was nice in the end. I am sure I could have negotiated harder but don't feel too jaded by what I paid. I had very friendly service from Dan and he also was not pushy. I am strange in that I did a lot of research and simply walked in and asked for what I wanted. My only regret was perhaps not getting the sunroof lol. Busy place that's for sure and most likely due to the good service other than the couple of hiccups. All in all a pleasant experience and very low pressure environment. Best of luck in your search for your dream vehicle! read more

They never told me the pricing on what the service is for my car, they told me it would be ready in 2 days they ordered the wrongs parts so made me wait a month for a new one and then they said it would only be an hour to fix and here we are 3 hours later not ready, but the response you get every 20 minutes is "its almost done just touching up on some things"! Would not recommend read more

"Wow, used their "hi-tech" Internet chat line so I didn't make the 1 hr drive for not. After making an appointment for 6:30 I headed out for the trek south from Millet. In true car dealer fashion I get there and the truck's "not available!" And they wonder why we get a bad taste in our mouths when you mention car dealers." **Well after my first visit to Kipp Scott I was still very interested in the vehicle I had initially wanted to see. So I tried one more time and the dealership bent over backwards! I am now driving the truck I went to see, struck a fair deal for us both, and I would definitely refer people to this outlet. Saul, Jim & Julie hats off! Thank you. read more

Stopped in to check out a used car, Austin the salesman was great to deal with, he took a tonne of time to help us out, and went out of his way to fully detail the car for us to see. We didn't end up liking the car, but would really recommend this dealer in the future. read more