I don't eat at KFC much, now I remember why. I got a large order of cheese curds. It's was $8.97. They over cooked them all so it blasted the cheese out, others were just full of oil. It was tuesday so I also got the 8 piece dark meat for $10. I asked if they could do all thighs, and they said no problem. I got legs and thighs and no cheese, in my cheese curds. The tables were all dirty too. It was a bummer, I'd try again though. Maybe it will be good read more

KFC - Cheese curds, mostly hollow - Fast Food Near Me - Windsor, California

Do not recommend going to this KFC I repeat do not go to this KFC. This is the worst customer service I've ever gone to in the last 10 years. That's all you need to know. You got bunch of entitled workers that can't do basic customer service by greeting your customer dumbasses we is definitely paying your paychecks by supporting your place un til this terrible experience. They just dead stare at you as soon as you walk inside to order food lol I know they not flexing over some KFC. The manager needs to be studied with her lousy ass pink hair ; please look more presentable when you're representing a franchise like kfc and not a emo shop. (If your name is KAYA) You have been put on notice read more

Very bad food cold dry, and very bad customer service called back to let them know an active manager. Kiaya couldn't do anything about it.

I went to grab dinner for my partner and I and it turned into a literal nightmare. From rushing me at the speaker in a rude tone to getting my order wrong multiple times. After sitting outside for 10 minutes they sent an employee, a girl with green dyed hair to take my order again. I would tell her what my order was and she would not be able to repeat back to me multiple times. Then she forgot my sauce which I asked for multiple times. I understand that mistakes happen but she was standing at my car door; I was talking to her face to face and she failed to listen to my order. Just frustrating because this happens every time we have gone and we will not be coming back to this location again until some kind of change of management happens. read more

We had a terrible experience with KFC in Windsor. We've been giving KFC another chance over the last few years, but they always disappoint. The latest disappointment was this past weekend, for dinner in Windsor. We ordered the 3-piece fried chicken wing combo for takeout. The chicken was so dry and hard that it tasted like it had been sitting out since lunchtime. And their wedge fries were "wedgeless," which was another letdown. We won't be eating at KFC again. read more

Well, once again we tried KFC. I was craving some crispy chicken and KFC was close. Last two times, the chicken looked old and oily as if it had been leftover from the day before. Our tummy's weren't happy that evening. Probably too much grease from reheating. This recent visit was a little better. Chicken was crispy but had no flavor. After removing the breaded skin, the chicken was good. Wish the breaded skin was less and it had more chicken . Maybe the will bring back the baked chicken version. read more

Went to lunch last Thursday. They claimed the receipt printer wasn't working. I ordered the nugget meal. These thieves charged my debit card over $16 for a meal that costs $10. So not only is the service bad, now they're actively ripping people off. read more

KFC How's it gone down in quality and value. This store offers high priced dried out chicken. I will not go there again. Several of the pieces almost had no meat on them, pitiful. read more

Service is quick. We go for their pot pies, always freshly baked and tastey. Hours are good for late night pickups.

Been here before and was constantly disappointed but gave it another shot and were pretty quick to get my food and well mannered. I guess different employers work here now . Would come back as long as service is great as today . read more

Ordered the 3 piece chicken meal which the chicken was over cooked, dried out and tough should not have been served. Just terrible could not finish read more

Order two identical meals in the drive thru, had to pull around and wait for it after coming thru the drive thru. One order was fresh, one was stale and cold read more

Whatever you do don't get the chicken wraps... I mean you can't really go wrong with 2 for $5 but they are about the size of an egg roll lol. They just made me laugh. read more

On July 9, 2020, I got in line at the drive-thru at 5:14 pm. I sat in the same spot for 9 minutes, with cars lining up behind me. I texted home at 5:23 to say I'd been in line for almost 10 minutes and that the line hadn't moved yet. Finally, at 5:26, I got to the microphone and ordered an Original Recipe 12 piece meal, which includes 6 biscuits & 3 sides. The guy who took my order said they only had breasts in Extra Crispy and asked if that was okay. I said that was fine, as long as I got the breasts. (I'd been shorted in June at this very restaurant.) After another several minutes, I got to the window, paid for my order, received 2 KFC bags, and drove home. I was more than half an hour late, so this little detour through the KFC drive-thru took almost 30 minutes. And this is where the fun begins. I open the bags, and they've given me 2 sides, not 3. They did include 6 "somethings", but I wouldn't call them biscuits. Dough pucks would be more accurate. Then I open the bucket of chicken. Thigh, drumstick, drumstick, thigh, drumstick, drumstick...4 thighs and 8 drumsticks. Not a speck of white meat. I was willing to accept extra crispy instead of original recipe. I mean really...big whoop. I don't care. I just want the 3/3/3/3 (drumstick/thigh/breast/wing) pieces and 3 sides I'm paying $39.50(???) for. So I call the restaturant. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. Ring. I'm not kidding. Ring. Ring. Ring. KFC: "Hello?" Me: "I'd like to speak to the manager now please." KFC: (Lowers phone, asks question, raises phone) "Um. The manager's not here." Me: "When will the manager be back?" KFC: "Um. I don't actually know. It's my first day." Me: "Then I won't make this your problem. Have a good night." I then called 1-800-CALLKFC. I explained to the very well-trained representative what had happened. She assured me that the "district manager" would call me within 3 business days. She then amended that to Wednesday, 7/15/20. This was on the evening of Thursday, 7/9/20. Three business days is Friday, Monday, Tuesday. Not sure how 3 days equals 4 days, but it doesn't matter anyway because THEY DIDN'T CALL ANYWAY. Not in 3 days. Or 4 days. Or 5. Or 6. Or 7. I finally called 1-800-CALLKFC again today, a week after *their* deadline for contacting me. I didn't set the date. They did. Anyway, they said they're going to have someone contact me. They just didn't say when this time. So...if someone actually does call me, they need to understand that the ONLY reason they're having to deal with this problem is because multiple people below them failed to do their jobs, one after another, after another. All the way up to them. The questions I will ask them are: Why would the restaurant offer me a substitution and then not even put it in the bucket? And short me a side while they're at it? (Simple mistake? Simple solution: refund the money I gave you for the product you didn't give me. And don't make me chase my refund up several rungs of the corporate ladder. That's ridiculous.) Why would ANY manager of ANY business leave their workplace completely unsupervised during THE SINGLE BUSIEST time of the day? Why is the crew behind the counter making the new guy answer the phone when they know there's not a single question he could answer? Why does "fast" food take half an hour, an 1/8 of a tank of gas, and cost forty bucks? Why is no one responsible for any of this? The manager's missing. The district manager is non-responsive. I'm having to make all the effort here to hold them accountable to their own standards. KFC had the chance to make me happy when they were taking my money. They failed. Badly. And they still are. Zero stars. Restaurant #E720437 6610 Hembree Lane (707) 837-8885 read more

Placed online order at 4:10. Said it would be ready at 4:29. Arrived on the dot. Walker in didn't see order in pick up area. Thought I'd give it another couple minutes. 6 people behind the counter. One girl talking on her phone. Standing there for 5 minutes no one even approaches to ask if I need order or picking up order. Finally get someone attention and they have not even started my order! Could understand if there was a line or Maybe 2 people behind counter. But I was the only one in there! 5 people heating up church and biscuits but what's the point of all that chicken if you're not even serving it! Never coming in again. read more

I ordered online. Said come in for online orders. The door is locked. Had to wait in the auto line that was 10+ cars deep. Wasted time and lost place in line following their directions. This was absolutely stupid. I could have gotten chicken at Safeway. read more

Was in the area and drove through about 11:15 am to pickup a treat for my elderly mom at home. Food came out quick. The friendly cashier had the appropriate gloves, etc on and held the card reader out the window so he didn't have to touch my card. Order was just as requested and mom said it was delicious! read more

So I was craving some chicken while out running errands. I went inside and ordered the 8 piece chicken strip meal ($32.99!!!). First off the price blew me away. Wow what happened with the prices?? I place my order, mind you there is not one person inside. I walk away and sit on a stool. Then a total of 3 more people come in and order, I wait, wait and wait, I see all the 3 others after me get their orders. I stand up, look at them, and the person who took my order is just walking around. Finally after 12 minutes, a manager I assume asks me, are you waiting? I say yes I have order #***. She looks over and says" oh your food was given away". OK, No sorry or anything. There are 4-5 people milling around and not one could have gotten my order ready. Just all around rude and lazy staff and the prices blew me away. I guess next time I'll just get chicken at the gas station! Not ever going back again!! read more

The KFC Chicken is a hit and miss. Tonight it was a miss. Terrible chicken is all I can say. Not going back

Location is only thing that keeps them in business. Always out of stuff, 20 minute drive thru waits, horrible service

I like going to KFC for lunch occasionally because it's across the parking lot from where I work. The food is generally okay but the service is TERRIBLE! I only ever go thru the drive thru. They get my order wrong almost every time. Today it came to $7.34. I gave the girl $20.35. She grabbed the 20 ignoring the change. I said I gave you this so you would give me bills back. She was confused and could not make change! Then gave me my food and closed the window. I had to knock to remind her of my drink. I know some of them this is their first job but maybe not put them in stride thru. read more

Consistent terrible service at this location. They always run out of supplies then upcharge you, forget to give you utensils when you've ordered food that requires utensils and overall unapologetic and dismissive. I know it's tough for businesses right now, however, that doesn't justify the lack of service. read more

Hard to believe its KFC. Never had such a tough chicken, like sharpening the jaws. Crew member was a kind of new or didn't have a good product knowledges . Try to keep up guys we still give you another try soon because we are your neighbour!! read more

Found what appeared to be a brain and spinal cord in the thigh meat there... Ordered a 10 piece meal, sans the brain and got lucky with some extra mystery meat. Worst part- I ate one of the squishy bits, having not seen it, then the brain meat dropped out. Check the pics if your brave. I had no idea KFC served offal. read more

KFC - Chicken brain with spinal cord attached- fell out of a piece of meat. Going to have a hard time ever eating chicken again... - Fast Food Near Me - Windsor, California

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FAIL!!!! Load of crap. Do not go here. They tell you one thing at the drive up speaker and then change the price when you get to the window and want to argue with you. They are not worth it. Go somewhere else. YUCK. If I could they would get a ZERO read more

Drive thru took a while. After reading other reviews decided on something else. Gave 3 different prices to the wife for a large root beer float. Ended up paying $3.13, it's listed as $3.69, so that's cool. Wife said the float was good, soda was slightly flat. read more

Very dirty and they got my order wrong. Had to wait 20 min. for my food. Susan B. read more

My boys and I often frequent this place only because we like KFC. Unfortunately this place is always dirty and they are always out of everything! This time they were out of butter. KFC offers mashed potatoes, corn on the cobb, and bisquits and they were out of BUTTER. Out of lemonade, pepsi, and bottled water. They were also out of applesauce for my kids meal, but just left it out and never told us. Hembre KFC you get 1. read more

KFC - They would be better off as an equal opportunity employer - Fast Food Near Me - Windsor, California

I can see why the reviews are so low at this place. 5 dollar meal, order by number. Simple, huh? No butter for the biscuit? Is this the first time you have assembled this for a customer? I did not get a receipt, and had to go back and ask for it. The had to dig it out of the trash. C'mon, people. Figure it out. I did like the meal, though..... read more

So I came to the drive thru and ordered a bucket of the chicken tenders. And when I opened the bucked I found A FRIED FEATHER!!!! I'm glad that it's real chicken but that's absolutely disgusting. I went back for a refund and to return the chicken. I had completely lost my appetite. Just makes you wonder how clean this place really is and if they even look at what they are throwing into your food. Will not be returning. That place really needs to be inspected read more

KFC - Fast Food Near Me - Windsor, California

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Was picking up a doordash and was waiting for the order for more than 20 minutes, later went in to talk to the workers and ask what was happening, saw them with masks below their noses, and touching food with bare hands and not seeing them wash them at all. I was terribly grossed out and happy to leave read more

Food was okay. Blonde guy at drive thru was like a robot and didn't even respond to my thank you.

My mom and I were hungry and tired after a long morning of work. Just wanted to grab a quick meal-to-go before heading home. Foolishly chose this KFC. Firstly, we went through the drive-thru and it took FOREVER even though it was 2:30 in the afternoon and not the lunch rush. When we FINALLY got our food, we drove home and opened our boxes to realize that neither the biscuit nor cookie was included in either box. We weren't even provided napkins. The chicken was extremely dry and sparse on meat. I called the store and told them what had happened. They told me to drive back and come get the biscuits and cookies. I told them that we are already at home and didn't want to drive all the way back. They then said to come another day and they would replace it. I verified if they would replace the entire meal since we had to come back and the employee said that they would give me only two biscuits and two cookies. That's it?!?! We were expected to return on another day and just be handed two biscuits and two cookies because THEY couldn't do THEIR job. What?!?! No matter how good their sweet tea, my mom and I will look elsewhere for superior food and better customer service. I strongly suggest that you do, too. read more

I would truly love to give this restaurant a better rating. I mean, who wouldn't? It's KFC! But not the KFC from my childhood. While I really love the flavor of their chicken, there are other problems too. Let me list a few of them for you: 1. The order takers don't listen to you. When we say we don't want the gravy, don't give it to us. You're in customer service and providing the best ever is what you are supposed to do. Owners/Managers, please train your staff. Half the time they seem disinterested or too busy yacking with each other. By the time I get to the drive thru, I am tired, have already worked 14-16 hours and need to get home. Pay attention to your customers, please! 2. The quality of the food is inconsistent. To keep the customers coming back for more, keep the quality of the food high. When KFC was first around, the food was fabulous. Now the potatoes are soupy, the biscuits doughy, and the chicken...well it is mostly cut up into the unrecognizable pieces. Pay attention to the quality of the food. 3. Speed up the drive thru time. I used to work in fast food, so I know that there is an certain amount of time each car needs to be waiting in line. the ownership wants you to get. Do yourselves a favor, an quit goofing off and get on with the show. The bottom line...we want our food, we want it the way we ordered it and as quickly as possible so that we can get it home to our families to feed them. Is that too much to ask? I don't think so. And FYI...the only reason I'm giving you two stars is the fact that you sell A&W Rootbeer and you can't get it anywhere else on tap in Sonoma County. It's totally worth the $2.99/half gallon. read more

So disappointed after waiting in line more than 20 minutes-just places my order and no hope of getting served soon. How can this be so mismanaged??? read more

Ok went there today @ 7:00pm. This is the second time that I experience that they had no chicken. Come on it's Friday and there's no excuse for this. People were upset and arguing with staff. This is a management issue and should not happen. Changes need to be made. A new manager needs to take over. This is unacceptable. I had out of town guest and had to go clear out of my way to another KFC totally ridiculous. They need serious help!! read more

For some reason the fries at this particular location is sooooo good! That probably means it's worse for you but I don't care! I love getting it and then dipping it in their root beer floats yummmm... great spot if you're really feeling a need for guilty junk food pleasure. My parents also always order large orders of take out fried chicken if they need lots of food in a hurry. It's good... just like every other KFC. The reason I'm giving this particular location 5 stars is b/c they used to donate root beer floats (& sometimes fries) to the Boys & Girls Club in Windsor (where I used to work). It was soooo nice and generous. Such a great treat for the kids (once in awhile since soda and ice cream isn't the best thing for kids). I just thought it was great how they wanted to be involved with the community. Little things like that is nice and good for business! I completely support this place. There used to be a Pilipino guy manager there who was always super nice, I think he was the reason they would do that all the time. Anyway, support this joint, they do good!! read more

Train your personnel before they operate the front counter register!!!. So sad that Windsor's KFC has deteriorated to a dirty, fly infested so called fast food place-(for the flies maybe). My feet hurt by the time I received the order, and my patience was totally gone when I got home & the order was wrong - - c'mon people - get it together - you are seriously losing customers. Food seemed extra greasy,- Also, don't expect pleasant experience here - the Colonel would roll over on his chicken if he only knew!!! Some changes for the positive are needed! Properly train all your personnel before putting them on the register or in the kitchen! Clean the place up!! If the floors are an indication of the kitchen cleanliness - I'm worried! Wash the floors -they are filthy!!! Won't be returning for quite awhile - too dirty for me. read more

This KFC IS TGE SADDEST KFC I HAVE EVER ATE FOID FROM. I ordered popcorn chicken and it was like rock candy. I requested barbecue sauce and they forgot to put it in my bag . So I drove back thru and they gave me the sauce packets and one spilled all over me freshly detailed car. I was upset at the gentleman and he told me to F off . Please do not ever visit this KFC as if you work hard for your money as I do it is really not worth taking a risk on this type of service. I would not even give this food to my dog. read more

This KFC has made some TERRIBLE policy decisions in the past-hence the previous less-than-stellar(hee hee) rating! However, when they hired David, they FINALLY did something right!! In the past few months, to my mind, there has been a HUGE upsurge in Customer SERVICE!! I'm not sure if he was transferred from another KFC as a manager or promoted quickly thru the ranks, but to MY mind well-deserved as he has all the precepts of Customer Service DOWN! Even the music has gotten better . . . The Colonel would be proud!! read more