if zero stars were possible that's what they deserve. I place an online order 1 he ahead of time. I get there and am told they don't have ingredients for part of order. I was then told another part of my order would take another 30 minutes to be ready. I asked for a refund and the manager was extremely rude and unhelpful. was told there's nothing she can do and didn't know how to help. this is ridiculous, kfc has now lost a life long customer because of this extre unpro experienc! read more

Slow drive thru asked for utensils upon ordering and then again when picking up food. They assured us it was in the bag. Should have held up the already slow moving line to unpack order and check, but didn't. Thankfully the Grand Canyon hotel had utensils. Food was thrown in the bag coleslaw lid not on tight and sideways made for a mess upon unpacking. read more

Worst place I've ever been!!! They don't even deserve a 1 star. 30 min in drive thru absolutely ridiculous!!! And they didn't even have anything ready had to wait extra for anything we ordered. read more

We stopped in just for a side of mashed potatoes after the Polar Express. We got in the drive thru and waited 15 minutes to get to the kiosk to make our order. We were told then that they are not accepting cash AND they have no chicken. Imagine that...KFC has no chicken. Actually that was fine with us because we just wanted the side of mashed potatoes. We ordered and were told it would be a few more minutes because the car in front of us had a large order...OF WHAT? There is no chicken. read more

Worst KFC ever! We waited one hour in the drive through!! They were not even busy. It was 3pm. I will never come here again and I recommend you do not either. read more

This restaurant was not that busy on a Sunday night and it took a very long time to get our order. Several workers so I don't think that was the problem. The food was decent. read more

I took a chance to finally come by to buy a meal. I sat in a very Long line on last Saturday. When I finally get to the window I was shocked to see the Lady in the window with No mask on and the gentleman she was talking to had a bandana around his neck. I was shocked, lost my appetite, and couldn't imagine buying anything so I drove off without my order. This is unacceptable on every level. Please do better. read more

One of the worst fast food experiences I have ever had. Friends and I were driving home from the Grand Canyon and we stopped for food. We tried to go to McDonalds first but it was super crowded from two tour bus groups. For this reason we decided to go across the street to KFC/Taco Bell. Bad decision. There was about 8 people in front of us in line and it appeared there were only 3 people working behind the counter - one working register, one on the drive-thru, and one making the food. It took about 20 minutes to get to the front and make our order and the cashier was very rude. We tried to stay pleasant because we could tell she was having a hectic day. Once ordered, it took 28 minutes to get our food. Almost every table was occupied with people in the same situation. Our "fast food" stop took over an hour and put everyone in a bad mood for the drive home. Ironically, the food was actually pretty good and the decor inside was very nice, too bad our experience had already been ruined. read more

Well, I'm certainly glad that I have the ability to review this awful place. There is practically nothing to eat between the Grand Canyon and Las Vegas, so you have to suffer with what's available. That said, you'd think these twerps could put a little effort into their food preparation. First, this combo place was out of chicken legs. Yeah, extra crispy chicken legs aren't a priority here, I guess. Well, they weren't OUT, they just didn't have any made. It's a good thing is only dinner time, huh? Fine. Give me a breast. It was dry and mealy. Thanks. Then the quesadilla that they served me was filled with unmelted cheese. I asked to be able to return it for a refund, since I know better than to have food remade (especially fast food) and the guy said, "We don't give refunds for mistakes." No joke. So you're telling me that if I found a hair, or a toenail in my food, you wouldn't refund my money? I didn't say that of course. Then his story changed to "...that's how it's supposed to be made." Of course it is. I hate fast food. read more

If I could give it a minus star, I would. We were there at 7:30 and they told us there was no more chicken. I could swear that what KFC sold. WTF. later I find out a few couples behind us got chicken. I asked the guy what was up and he said they "found some". Guaranteed I Will NEVER go back and I hope you don't either. This place needs to close down. read more

I ordered the $20 family deal and asked if I could get just legs and thighs and she said no problem. I took it home and discovered that they must be using midget chickens now because the legs were so small !! The longest one measured about 3 1/2 inches long, the shortest one was 2 1/2 inches long. They looked like they were cut from the wings, you know...the drumette? Or they came from a Rock Cornish hen, the little tiny ones in the freezer at the grocer. ? It tasted good, what there was of it. This one has had problems since opening in 2009. The people don't care. read more

KFC always works for lunch. We ordered boneless fillets with a strong sauce and they were delicious. To the chicken you also got mashed potatoes and gravy. However, the restaurant was a bit messy and it was difficult to get a table. read more

Friendly staff. With the Taco Bell connected to it everyone got their choice for dinner.

TIP: Ask for utensils, butter, and honey if you think you will need them!! PROS * Dave did a great job handling the 4pm crowd. * Delicious food, great options (both KFC and Taco Bell) CONS * Busy, so a bit of a wait * I didn't receive a spoon to eat my KFC Famous Bowl, and hubby didn't receive butter or honey for his biscuit. read more

Our experience was very poor. We ordered our food and it never came until we went up and inquired about it. Somehow it got lost and was never made. It was a struggle to watch the employees flounder through their work. There also appeared to be a manager sitting in the dining room working on paper work. Disappointing to see she wasn't helping out. read more

Great service! Customers really feel welcome from the minute they walk into the establishment! No complaints

Service was very friendly. Other than that, I can't say anything else positive. The restaurant was a mess. Food, mud, and trash all over the dining room. Bathroom was filthy. There were no toilet seat covers, nor were there even any holders for them, so I guess that just wasn't an option. Water only came out scalding hot. Was very surprised when we were told they didn't give a military discount. That's the first KFC I've ever been to that didn't. Good thing we were just passing through and not regulars. read more

KFC - Mud all over the floor. - Fast Food Near Me - Williams, Arizona

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This was the worst restaurant I have ever been to. I have been to a lot of bad ones. They had 2 employees, who had no motivation to work quickly. The drive through was shut-down and was basically an extra parking lot with a truck backed into it. The service was incredibly slow, 25 minutes to be served at a fast food place. When the food came it was pretty nasty. The trash cans were not emptied by the employees so people had to leave their trash on their table. The place was a dump. read more

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Double check your order, drove through and picked up dinner. Arrived at home 90 minutes later and they forgot my mashed potatoes and gravy, cole slaw, buscuits and fries. I guess its just the chicken, pot pie and mac'n cheese for dinner. read more

Went through about a month ago, several mistakes with our large order. I gave them the benefit of the doubt, because they were slammed. Ordered online today and picked it up, after a very long wait spent watching the kitchen staff goof around. (Cashier was trying at least). Was in a hurry (thus looking for fast food) and drove 25 miles home without checking my order. They were not terribly busy, so I figured I shouldn't have to. Lesson learned. My 16 piece bucket was short 2 pieces and we got 0 of the 8 biscuits but 40 packets of butter and honey. Won't be back. read more

I'm surprised at the poor reviews. We have ordered food here a few times since moving to Williams, and the food has always been excellent.

The chicken was good as expected, but that's the only thing that went well at this location. I placed my order and paid online, and arrived at the restaurant at the designated completion time. They had not even started with the order. They seemed confused, but put the to-go order together. Upon arrival back at the hotel we noticed the biscuits, mashed potatoes and gravy was missing; there was coleslaw, which I made a note not to include. So the order was about 20 minutes late, and missing items. I called, and they did provide the missing items, but it required another trip to the restaurant. read more

horrible customer service!!! if I could post a negative review I would. went through the drive through a little after their hours of operation says they are open and no one greeted us. we waited a few then pulled to the window. there were two workers on the machine at the window and we sat there for a little and still they did not open the window. I understand technical difficulties but at least greet the customer and let them know. this is unsatisfactory!! read more

Can't believe how slow this is. Slowest KFC or Taco Bell I have been to. Staff seems in La-la land. Pretty dirty, no clean tables

Love love their original chicken. Fresh and so good. Was so fast I barely had time to get my drink before my order was called.

Rude! Rude! Rude! The cashier/counter girl Tatiana should learn that a smile goes a long way. I watched her be rude to the 2 families in front of me. Thinking she might be having a bad day, I smiled and tried to make friendly conversation but she just starred at me. She was efficient and quick I'll give her that but customers should never have to wait while you sweep the floor! As a person with 25 yrs experience in the food service industry I know if she was my employee she would be fired. read more

I happened upon this place before checking on Yelp,else I would have gone elsewhere. I went into a dirty store and quickly opted to eat in the Lexus something I don't usually do. California grades resturants A thu F and this one would be a D on cleanliness. Glad I got it to go, I did not get sick, no I won't come back. The Kernel, Colonel? needs to come back and stick a boot in someone's ass and whip this place into shape read more

The stff at this branch has to be commended, especially Francee. I saw her multi-task in a crowded situation. She also took the time to explain the specials and outline what would work best for me since I am not a KFC regular. She was impressive! read more

15 min in the drive thru line & still waiting with 2 cars ahead of me. This is horrible!!! If you want something quick, then DON'T come here. read more

Staff is very friendly and hard working. I always stop here when traveling I-40 to get my KFC fix. It's the only one along I-40 in Arizona that I know of. read more

Service was friendly and place was clean. Ordered to go bucket of legs and thighs. When we opened bucket, it was over battered and over cooked chicken. Tasted like it had been cooking and sitting under heat a long time. read more

Stopped by just before heading to the Grand Canyon. No one there. Cashier was very nice and gave me good directions to both the Grand Canyon and to Flagstaff. Bought the 12 taco box deal which include four Doritos Tacos. Food tasted GREAT as expected from any Taco Bell. (could of been just hungry though) Place was very clean. Have no problems at all. Thank you. Would have been better if my daughter didn't throw it all up just before the Grand Canyon Entrance. read more

The only thing open on a Sunday night at 8pm. Lol. Lady at the drive through was nice but got our order mixed up. Felt like we overpaid but at least we got food since everything else is closed. read more

It was not bad at all. The servers were friendly and the place was very clean. Food was okay. Right off the freeway to grab and go on your way to Grand Canyon. read more

Ate here on the evening of 9/16/2019. Food was well prepared and tasty. One of the best KFC experiences in a long time. Prompt service and organized crew. Would recommend to others. store E003025 Williams AZ read more

How many ways can you get an order wrong? Well, at the KFC in Williams, AZ, all but one. I ordered 16 piece bucket thighs and legs with large side of mashed potatoes and gravy half original and half crispy with small Pepsi. After a long wait, they sent the 16 piece bucket but that was all that was right. Had to ask for Pepsi and they had totally forgotten it. They also gave me a mix of wings, breast, thighs, and legs all original recipe and totally forgot the mashed potatoes and gravy. None of which I caught until I got home. Didn't go back as it's 25 minutes away. Needless to say, it wasn't a very good or happy meal. read more

My boyfriend and I have been struggling but things have started to look up. We decided to head to Williams for dinner and stopped at the kfc/ taco bell. We made r choices and got the total. And then the unthinkable I couldn't find my card I was so embarrassed. I knew I had it. But the staff took care of the bill. Amazing experience I will be back if just to thank the staff again and pay it forward thank u kfc/ taco bell for ur kindness c & s read more

I'm not quite sure why this KFC/Taco Bell is getting such a bad rapport. I thought that the food was quite delicious. Everyone behind the counter was very friendly and helpful. Also, although their bathrooms are small, they are rather clean. I would eat here again. read more

This time I got my corn cobbettes, which is the only good thing I have to say. We ordered three boneless chicken BREASTS and got old, hard, boneless thighs. We asked for a go cup, and got it in a box. One of the two chicken strips was inedible shoe leather. Ugh! read more

We did an online order tonight and it was the WORST EXPERIENCE EVER. if i could give one star i would. when we got home with the food we were literally missing my brothers whole a** meal, all my mom sides to her meal, my main course but i got all my sides, legit the only person who got exactly what the order was my youngest brother. AND WE PAID FOR EVEEYTHING THEY DIDNT GIVE US, like seriously??? online orders should NOT be that hard and are NOT that hard (i should know i work in fast food) and you have more time to complete an online order than all your other orders so nothing should be missing, that's just careless. and then when we tried calling the store it went straight to voicemail every time like are you fucking kidding? so i downloaded yelp just to post this because are u serious? at least when other places mess up you can call someone and get your money back or something!! this is just annoying and awful customer service, this was our first and most definitely last time ordering from this place. fuck kfc!!!!!! read more