Pizza Factory has the space and the looks going for it. It's big, clean, and nicely decorated, so walking in, you expect a pretty solid experience. That said, the welcome felt... off. Welcome was skimpy and not very inviting. At times, it seemed like we were being watched more than usual. As an interracial couple with our gay stepdaughter and her girlfriend, it just made things feel a bit uncomfortable, even if that wasn't the intention. Food-wise, it's decent. We ordered an XL half-and-half with All Meat and Factory Special, and yeah... it was huge. Definitely couldn't finish it. The crust reminded me of Pizza Hut, but since the pizza is so big, the bottom and crust came out extra crispy. A little too crunchy for my liking, honestly. Flavor was solid though. No complaints there. Overall, good portions and decent taste, but the service and overall vibe need some work. Not a bad spot for groups. read more

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First thing is the sour face at the register Stay home if you don't want to be here I did order because the family wanted pizza . A few gentleman walked in sat down looked at the menu and left. Hopefully the pizza is good because right now it doesn't look promising . Fingers crossed read more

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Delivery orders are not available at this store when you try to order online. I truly dislike misinformation

Pizza crust was nice and crisp. The toppings were hot and delicious. The salad was fresh and we had several toppings to choose from. read more

Pizza Factory - Italian Near Me - Williams, Arizona

Placed a to go order while staying at the Grand Canyon Railway hotel. Staff was so kind and offered us all the to go necessities like paper plates, napkins and flatware. Food was ready to go in a timely manner. The pizza was excellent. Thank you! read more

We had a pizza and a salad, the pizza was very good. The salad came from a salad bar so we were able to pick what we wanted on it. Can't mess up much there. The Pizza was delicious. The service was just ok. The employees seemed very stressed. 12:30 on a Wednesday, spring break. The the bathrooms are VERY clean, the restaurant's also clean and they come by and pick up your dishes. Order at the counter food is delivered to your table by name. I'll be back!!!! read more

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We have been going to this pizza place for over 20 years every time we went to Williams. Never again after today. I do not know if there was an owner change or what. However now, they are rude and completely unprofessional (& only came over to be nice once they saw I was posting this) I ordered a pizza ON their menu and when it came to me wrong I actually had to argue with the manager about it. She decided the menus are new and it was a misprint. Menus are NOT new. We also wanted some appetizer on the menu and were told "they don't actually make that, they have never made it." My son had gone a few months earlier and warned us about it. When my son & DIL went, they rudely told my son they have "never made" the pizza we literally got there every year for years when we went for polar express. This place is a no go people. Find a new pizza place in Williams. read more

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For the past 20 something years we have gone to the Pizza Factory in Payson, so we know the pizza is delicious. And it was delicious here too. The problem I had was the staff. My son plugged the toilet (6 year old, and my husband was with him, he wasn't alone in the bathroom) and when my husband we to tell one of the ladies, she immediately starting cursing and dropping f bombs, saying stuff like "I can't f-ing believe this!" There was no plunger in the bathroom, my husband would have tried to fix it if there was. It was completely rude and unprofessional how she acted. We won't be back. read more

I have ate a lot of pizza in my 28 years of existence but this one is in the top 5 forsure. Crust and sauce was perfect

Definitely a go to at williams!!! The pizza was amazing you can tell its fresh and made with love the wings were okay wishing they would of been more crispy but other than that delicious!!! And the people there were nice they gave us all we needed to eat home. read more

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Best pizza and Italian food anywhere. Unless you like your crust crispy, ask for medium crust which is more like French bread. The lasagna is wonderful. Pitchers of beer! Casual dining. Sports on the TVs. Downtown on Route 66. Don't go to the other pizza joint, Station 66 by mistake. Pizza Factory is great. But don't try to go there after 6:30-7pm unless you've called ahead to verify. They get backed up with To-Go orders and if foot traffic is light, they'll send you away. Just go early and enjoy! read more

Arizona 01-2024 Pizza Factory in Williams, Arizona. Tony and I stopped here after checking out the Grand Canyon. The Pizza Factory is located on Historic Route 66 We ordered a Calzone to share. Tony got a couple beers and I got a Tea to drink. The Pizza Factory is located in a old Historic Building on Route 66. The food was pretty good. I would not have to have it again but it was okay. I recommend you trying it yourself and forming your own opinion. The interior was clean with a few televisions. You order at the counter and they bring to you. The staff was a little rude. Place was not busy, it was a Tuesday about 3pm so I don't know what happened before we got there, but I was tempted to cancel my order and go elsewhere, but my hubby was already settled. read more

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Best pizza you will ever have, do yourself a favor and make this a must stop for your trip to Williams!!! read more

Pizza Factory - Pizza - Italian Near Me - Williams, Arizona

This little pizza place hit the spot for lunch today. There are many sizes to choose from, including a "mini" which has 4 slices. We had a Hawaiian, and the crust and tomato sauce were both delicious. And it came out piping hot! They had a salad bar, but we weren't that hungry today, so we just got the pizza. The service was very friendly. We recommend it! read more

We stopped here for lunch today and ordered a meat lovers with extra cheese and mushrooms. It was really delicious and we brought home a couple slices for later. The service was great and we were greeted immediately when we entered the door. Plus they were open before noon! Most places we looked at do not even open their doors BEFORE noon! Give this location a try! read more

A local suggested this restaurant and it was fantastic. Friendly service and the pizza was fantastic! Super fresh toppings and lots of toppings. They definitely don't skimp. The dough was equally delicious. read more

Pizza Factory - Italian Near Me - Williams, Arizona

Great little restaurant small staff so a little slow. I ordered a meat lovers pizza and it was great

I would of gave it 5 stars but the staff from the day shift are not welcoming at all. Very suspicious on your every move and I think a little racist. The night crew was totally opposite and extremely friendly and welcoming. Who ever the female cook is in the evening deserves a raise for cooking a perfect pizza. (Maybe native American). When you feel uncomfortable eating with your family its a problem because they are staring at you just waiting for you to leave. Its unfortunate and sad that we have to go through this especially with kids at this day in age. read more

Pizza Factory - Pizza factory in William's AZ. - Italian Near Me - Williams, Arizona

Rude the worst customer service ever. Tours, be aware. Do not go here. You will be sorry. Not 1 not 2, but the whole team is rude, especially the woman owner and the pizza is not great.. She's the worst. Food is not good read the reviews read more

Let's start with we drove 3 hours and ended up here. Let's at that we entered to a staff member state no food or drink even bottled water while looking away and passing by. Then let's add that the water brought in was for the 6 month old baby using it for formula. Parking is rough as this is town is very small. When explaining what the water was for we got well that's the policy. Not one person here said hello, welcome in, take a seat. We got no water for the baby and take a menu and see the counter to place your order. To which the two staff members were standing with the menus and just said take one. You will not get good table service or any for that matter. We had an interaction with every staff member that was in the restaurant and the same feeling of take your business elsewhere was the attitude given. So we did. Walk a half block and you'll get a great pizza and Italian food place on the NE corner of W Route 66 and S 2nd St. There are professional ways to address the water and food policy but the attitude was pretty intense. I'd avoid this business until they fix these complaints in the reviews. It looks like there standard attitude. I try to give businesses the benefit of a bad server for some reviews and I'll admit I didn't check the stars or reviews before going here. Lesson learned and we will take our business elsewhere. I really don't enjoy bad reviews but this one needed to be posted unfortunately. read more

Pizza Factory - Outside entry - Italian Near Me - Williams, Arizona

The bread sticks were amazing. Pizza was pretty good too! The guy at the counter who took our order was a jerk. We would go again, and hope he is not working that day. read more

A mini pizza is 11.99 pretty expensive. A lemonade fountain drink was 3.79. No gluten free options and pizza is ok. Not many choices in this town. read more

What a great find! Handmade pizza from scratch! Nice menu selection of fresh salads too. The restaurant & bathrooms are exceptionally clean as you can tell the pride the owner/employees have for little business. Highly recommend, & will be back. read more

The pizza was delicious! The crust was so light and crispy! The workers were nice and the food came out super fast! It was picnic tables with bench seats, so if you have a bad back might not want to eat there. But it was delicious!! read more

Overall Great Food, Atmosphere, Service, and Clean Bathrooms. Pizza and Wings were GREAT!

I very nice pizza place in Route 66. You can do a little people watching while enjoying a good pizza with a friendly staff. I got the small meat lovers and my wife got a mini Hawaiian. Both were pretty darn good. Afterwards, had to walk down the strip to walk it off read more

RUDE!!! They obviously and make it VERY apparent they hate tourists who keep them in business. Paid $30+ for a pepperoni pizza then got yelled at for having a water bottle for our baby since she spills every cup we give her. Rude nasty looks from staff then got yelled at for filling up my own cup of water from the self service station and was told it was a "health code violation" when in fact there is no such code!!!! Ill be telling anyone I come into contact with these people are the rudest people I came into contact with while visiting Williams. You should hire people who are respectful to the people who are supporting your business!! I went to the circle K next door and was able to fill my water up for my 2 year old with no issue. Its a shame! This place doesn't belong in the nice town of Williams. read more

Not the best place in Williams to eat. I guess it's more for the locals. After our train ride at the Grand Canyon stopped and I had ravioli and hubby had the lasagna. He said his was cold inside. Neither one was good. It was more like microwave food. Disappointed in the food. Not one employee ever put on prep gloves, some touching their face! read more

Stopped by for dinner and service was fairly quick. We ordered pasta, wings, a calzone and a pizza which was around $70. Wait time was a little over 35 minutes which wasn't too bad. Wings were good, lasagna needed a bit more flavor, calzone crust was okay and pizza was fine. Would try again read more

Pizza Factory - Italian Near Me - Williams, Arizona

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I was actually surprised people choose to get this pizza togo from what I assume are locals. It's mediocre pizza without the familiarity of a brand. At least Dominos or Pizza Hut tastes familiar....sometimes I wonder why some establishments continue to go with their decades old recipe when it wasn't good in the first place. I realized that I already left a review five years ago. I will say that they did improve their pizza bread. We got the garlic breadsticks. This pretty much was the size of a pizza pan with their dough and garlic butter on it. I was afraid that it wasn't going to be good and maybe there would be a couple of slices. But this one was a great upgrade from my previous review. read more

very bad service, asked about ingredients and was cut off and yelled at through the kitchen. they have no idea of any ingredients in any of their food, apparently all boxes with ingredients are thrown out. read more

Food was good but cashiers are rude I would rather take business elsewhere. Not the only pizza place around

As a chain, I love Pizza Factory! Been to locations in Lone Pine and Kernville , CA. The sauce has a great flavor, the dough is thick enough, and the flavor of cheese and pepperoni is perfectly matched. The Williams, AZ restaurant did not disappoint. Friendly staff, perfect combo of all ingredients, and a very enjoyable meal! read more

Pizza Factory - Pepperoni pizza - Italian Near Me - Williams, Arizona

The general manager of today approached my whole family very aggressively where EVERYONE in the restaurant even noticed, very embarrassing. She barked at my daughter to put the water away one minute into being in the restaurant even though this water was for making a bottle for a 6mo old not giving us the chance to explain before she ran off somewhere. She came back then barked at my daughter in law who also just walked in with the children's waters. We have three other children under the age of 5 who we are not comfortable with drinking tap water therefore quite a stupid rule for a restaurant in Arizona. read more

Pizza Factory - Italian Near Me - Williams, Arizona

I downloaded the yelp app just to write this. This place aucks and the lady behind the counter was rude as sh*t. Im not a tourist either I'm from northern az. 1 trip salad bar that's fine but lower the price. They left the tables uncleaned after people left. I would make the trip to flagstaff for pizza if that's what you really want. Both pizzas came out cold and not cut all the way and the canzone was cold in the middle. This place is a joke. read more

Rude staff. You see a guy come in with four kids. Then act like you don't need the business. Avoid at all cost. Zero star.

We called and they assured we were open till 8pm. Saturday night Labor Day weekend. Arrived at 720 mostly open table and they said they couldn't serve us since they close at 8pm. The asked another family to leave also. Incredibly rude employee and the woman had the nod of approval from the manager to do this. read more

The food was pretty good. We went on a late Tuesday night in the summer and while they were not very busy inside they did have a lot of call in orders so it took a bit for our food to come out. The employees were nice, the food was good and the family stuffed their face...all was good read more

Horrible Horrible customer service. As a group of three plus a toddler in a stroller walked in we were greeted by a LOUD RUDE VOICE saying "you cannot bring in outside drinks" no hello, welcome in, nada. Second scolding by the rude staff member which I should've definitely gotten her name was she had a big fit about the stroller so we had to put it in the corner. It was definitely not in anybody's way, but she just had to be a rude bitch about it. On top of that, a topping on my pizza was incorrect. I politely brought it up to the cashier attention, but she said "that's what you ordered" again another rude bitch ‍ at that point I was getting Hangry because the wait time was a lil excessive so I didn't bother fighting that battle. Pizza was not all that great, and will definitely NOT BE RETURNING. read more

Do not come here unless you enjoy being yelled at the moment you walk in the door. My family and I walked in and the lady behind the counter yelled at us from across the room "I don't allow outside drinks in my building and the wait is going to be 50 minutes". I was shocked and caught off guard having wandered in excited to try their pizza after walking around town. Yes, I had a drink in my hand that was nearly finished, but I would have gladly finished it and ordered a drink from her. Also, I wouldn't have minded to wait, but it sure seemed like we weren't welcome. Never have I ever felt so unwelcomed in a restaurant. Bad vibes. The other reviews are pretty spot on as to what we experienced. We ended up going to Station 66. Their pizza is wood fired and salads are fresh. Staff is nice and said hello to me even with a drink in my hand. read more