I genuinely wish I could leave a zero star review of this KFC/Taco Bell. I have been to countless fast food restaurants in my life, and I can honestly say that this is the one place you do not EVER want to visit. I've experienced unacceptable service a countless number of times, here. I have worked several jobs, including managerial ones, in my life that required exceptional customer service skills, so I get that most people have off days. However, never, and I do mean NEVER have I had a positive experience come of this restaurant. I was recently offered a job at this restaurant to be a shift manager and, purely because I feel so terribly bad for their regulars, I almost wish I had taken it. I live in Stephen's City and have probably ordered from this KFC/Taco Bell 20-30 times in the past few months. Each and every (I literally mean every) time, they mess up my order, and I order the same thing every time! Two $5 Fill-Ups, and they can't even get that right! Out of the 15 times I've placed orders thus far, in the drive-thru window, they've put utensils in my bag once. Out of the 15 times I've placed orders in the drive-thru window, they've put the sauce I emphasized wanting in my bag twice. The last time they didn't put the sauce I kindly asked for in my bag, I was frustrated. I didn't check the bag or notice it wasn't there until I got home, which I shouldn't have had to do in the first place. The first time I drove through, a blonde woman took my order and my money, and she was very rude. I was still nice to her; I'm not an unreasonable person, but even then, she had an attitude that said, "Whatever. Just hurry up and pay so I can get back to what I was doing." It was early in the morning, and there were no customers behind me. She slammed the window shut while I was thanking her. When I drove back, I was frustrated. I pulled up to the window and told the same woman that she'd forgotten to put any sauce in the bag. All of a sudden, her attitude had changed (probably because she was worried about a possible complaint), and she handed the sauce to me at the window with a half-assed smile. Three or four days ago, I placed the same order with my boyfriend next to me, and he asked the employee taking my order to hurry, because we had been patiently waiting for quite a while. The GM took over the order and responded with, "Excuse me?!" and eventually took our order. We pulled around to the window afterwards, and I, genuinely, apologized at least three times (this was the same GM who interviewed me and offered me a job, and I liked her) while she handled my money and gave us our food. She didn't care. She handed me my order and slammed the window in my face. I was appalled, because I knew she'd recognized me, too. My point is, I never thought my day could be ruined so quickly until this, among other things/experiences, happened. Aside from this specific experience, they very rarely put everything that's supposed to be included in the $5 Fill-Up in my bag (the cookie, the biscuit, utensils, sauce, a napkin or two). I just wouldn't visit this restaurant if I were you. None (or at least none I've come across) of the employees or managers take their job(s) seriously, nor do they care AT ALL about customer service. The entire restaurant needs to be rebuilt (employee/management-wise) from the ground up. read more