Full disclosure, we have been season pass holders within the Vail Resorts chain for about 17 years.
Someone has to explain to me how the COVID-19 reservations system is anything but a gigantic money grab. I get emails every week from several Vail resorts, including Keystone about "great snow" and encouraging me to make my reservations early. More on that in a moment.
So, we thought with this system Keystone was limiting the number of skiers/riders "for safety".
Give me a ^%$# break.
In the 17 years since we have been going to Keystone, we have NEVER seen lift lines on a Saturday like those since the "reservations" system was rolled out. For example, we normally catch the first chair, obviously, very little wait except for those looking for first tracks, but usually at Keystone, the major lifts like Peru and the Summit Chair are at most 5-8 minutes wait for most of the morning. The back side is like a private resort all morning.
The parking lot we normally use, near the clinic, was completely fully by 9:30 AM. We have never seen this before.
But by 9:30 AM, ALL parking was full all the way out to the last row by Keystone Village. NEVER have seen that in 17 years.
Limited reservations, eh?
By 9:30--an hour after the lifts opened, Peru was a 40 minute wait, Summit chair was a 40 minute wait before 10:30 AM. We decided to "outsmart the system" and ski halfway down the mountain to catch the Montezuma lift so we could get to the backside. 50 minute wait at 10:05 AM!
Oh, those "Wait Time" updates on the monitors? What lunatic is entering those? We went to the backside to get away from the front side crowds, and the Wayback Chair" was listed as "Open" (0 minutes wait).
Try 25 minutes.
Sure, you'll have some staff member bark at you if you lower your mask to get some air, but where is that concern with literally hundreds of people crammed together in these insane lines.
Editorial Note: You have people bird dogging people about lowering their masks for a few moments, what about people 20 yards ahead getting on their cell phones to tell their buddies to skate through the Ski Patrol lane and duck the ropes to join them. Think that goes over well?
Here's the new rule: Tell your line minders that when they see people jump under the rope, send the entire party to the end of the line. Problem solved.
Why is it a money grab?
One, if you're a season pass holder and you do not cancel your reservation before midnight the night before, and you don't show, you will sooner or later get banged by not being able to make a reservation until 24 hours before the day you want to go, which will eliminate ALL weekends.
We have to purchase a Buddy Pass for our son (note to Keystone Web Designer: can you make it any more difficult to find Buddy Passes on your site? I challenge you to type Buddy Pass into your search bar).
Buddy Passes are fully vested midnight before the day you're going, so there' no refund for bad weather, no transfer to another date.
Two, why pack the resort so damned full?
Food.
We called Customer Service as we have always brought our lunch to the Mountain House. The guy said that was still okay, but you might have to eat in 15 minutes. Okay, I get that. But when we got there, lugging our cooler from the parking lot, there are signs NO EATING OR DRINKING OF ANY KIND!
Oh, but you can make a reservation to dine inside.
So, if you don't have dining reservations, you can't eat indoors, but can go for the $19.95 burger and soda ($22.95 for the burger and beer) if you want to eat it outside.
Forcing season ticket holders to come or be restricted if they don't show for a CRAZY FULL resort is going to cause a lot of people not to come, or not get passes if, God forbid, the pandemic still is rolling next winter.
If this really isn't about the money--packing the place, selling the burgers, and filling the restaurants with hungry customers now forced to buy super high-priced food, then prove it:
a) The resort is FAR LESS safe than it ever has been. Yes, people are wearing masks, but literally hundreds upon hundreds of people in close proximity for nearly an hour in line while inching forward is super unsafe.
b) REALLY DO LIMIT THE CROWDS so you don't have people incubating with COVID-positive skiers/riders while moving at a glacial pace
c) ALLOW PEOPLE TO BRING THEIR OWN FOOD to the tables so we don't have to drop $100 for 3 people for lunch.
Last- BE HONEST, don't try to sell packing the most people into the resort as we've seen in 17 years as some sort of "safety" precaution.
We GET IT, you lost a fortune last year, but is this anyway to treat people by ridiculously overcrowding the resort?
So, first chair at 8:30 AM. Burned out by the wait times by noon.
Total Runs in 3.5 hours: 5
We won't be back this year, or next if the pandemic is still in place and you don't get it together. read more