Great stay and location! The front desk ladies were welcoming and polite. The lobby and the decor was so relaxing with nice seating areas. The rooms were clean and spacious. We had a balcony that overlooked the heated pool and hot tub area. It's a really nice spot for a couples getaway or just to relax to escape from the big city life. I believe I saw an arcade area, but by the time we arrived it was late, so I just wanted sleep in order to prepare for our event the next morning, so I'm not sure. read more

I don't know about their lodging experience because I haven't stayed there nor will I ever. The girl at the front desk was the worst experience to start. Absolutely rude, kept interrupting and did not care to be of help or listen regarding a general question on pricing. They do not have an accounting department, billing. It's just her, Ashley, she does it all apparently, but can't help you so tough luck. Would love to know who Ashley's supervisor is. Who she reports to, because Ashley says they do not have a corporate office either. Meanwhile I handle travel for my entire organization of employees. Big mistake Ashley. HUGE. :) We will stay at Summit Cove next time. read more

Beautiful location. Friendly helpful staff. We took the horse drawn wagon to a cabin for a rustic dinner. Definitely didn't not disappoint. read more

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Full disclosure: I didn't stay here overnight But I did attend a dinner meeting here. Looks nice But parking is a bit...arcane. Labyrinthine. All you see up front is "reserved " Wish there was a sign in front of the lodge saying to park across the way Do you walk in and hv to ask: where's parking Well, it's *across* the sometimes busy highway Use the pedestrian tunnel, two (semi-short) flights of steps, thru a short tunnel, back up a similar set of stairs to put you out in front of the Shops entry. And if you're going to a dinner meeting, it's down a hall and down note steps. Luckily, they've handrails. Just glad my broken foot from earlier this year has healed! But keep this in mind when coming to attend a meeting here. Or, if you're going to stay here. read more

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What wonderful place for a getaway! Our family enjoyed visiting during the holiday season. There is plenty to do and explore. Our family had fun in the arcade and the swimming. The pool was cooler than expected, but the hot tubs were nice. The arcade area had a handful of games but they stayed entertained. Ice skating is an option, but a bit pricey in my opinion. You can bring your own, but still pay a fee to go in the lake. There is a nice trail to walk around and our dog liked all the new sniffs. I enjoyed grabbing a latte that is nearby and snagged some postcards from the gift shop to send to family. They have a water dispenser in the main lobby with various flavors (and sparkling too) and it's a great reminder to stay hydrated y'all! We like to say hydrate, don't die-drate! We loved the complimentary hot chocolate they offer from 4-6 pm as well as the nightly s'more options as well. Parking is tight and you do have to go to a different area. We made a lot of fun memories and hope to visit again! read more

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Absolutely wonderful place Friendly Welcoming clean accessible Mgr consistent They always ensure your stay year after year is an exceptional one filled with many good mornings, many hellos and welcome back as well as when you retire for the evening and walk by the desk many good nights! The fire pit is beautiful, bring your own water bottle to fill up at the concierge water station. Need a little oxygen-There's a quick, easy and convenient location in the front nook Bus service and Uber were accessible to local shopping, restaurant, pizza, Their restaurant is safe, affordable, and gives fresh food selections while watching out for your allergies. Delightful liquor and wine list is readily available. There is a dining room that overlooks the outside with pure Co beauty. Service was friendly, welcoming, speedy and a great part of your stay here .They are accessible, have a shop for incidentals you may have forgotten and the view is out of this world. A must visit for an exceptional vacation, wedding or conference , read more

This is the first time we stayed at the Keystone lodge and we were so pleased... It's really nice that the parking lot has a tunnel so that we don't have to cross the highway to get to the lodge .., there is also an option to have valet, but we decided not to pay for valet for only one night. The staff at the front desk and the concierge staff that took us all around were absolutely absolutely wonderful. They were extremely professional, kind, helpful and well informed and were able to make excellent recommendations for places for us to eat in the village. There is a wonderful swimming, pool and hot tub that are both available inside and outside to even talk to a great fitness center. We had a wonderful view from our room and the beds were super comfortable. We also had a very nice deck that overlooked the mountain and the outdoor hot tub/pool. We werent able to enjoy the deck mostly because it was just so cold in December but thoroughly would've enjoyed that in the summer. Overall, we were very pleased with everything and even spend some time in the bar in a cozy little alcove, catching up with some family that we hadn't seen in a year. We would definitely come back and stay at the lodge again the service was impeccable, and everything was just as expected. read more

We had an excellent stay here a week ago. Traveling during Covid can be tricky. I'm so glad the folks over at The Lodge and Spa took care of us. From getting a primo room with a nice balcony, to the awesome shuttle drivers, this was a place full of amenities. I loved the atmosphere, and the rustic furniture made it feel just like a lodge. Bedsheets and surfaces were all clean upon entry, and the room had adequate heat. The balcony view was fantastic, and definitely a perk of the higher floors. We loved looking at the resort, and walking right down to ice skating that night. There's a great place to eat attached to the hotel, and more options in Keystone village. I felt this was a great choice for the area, and we'll be back soon! read more

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I have stayed at Keystone Lodge and Spa a few times and I love it. Not necessarily a budget option however its proximity to the park and amenities makes it a great value. The staff it's friendly and very helpful. The rooms are cozy and confortable with great views. My favorite is the nice size hot tubs and heated pool. A perfect way to wrap a long day snowboarding. They offer complimentary local transportation, so going out to a local restaurant it's a breeze. I can't wait for my next trip to Keystone. read more

I stayed for business, walking distance to their conference call by about 10 minutes. They only have valet parking, and the parking lot is really small. I was recommended to park in a large outside parking lot (free of charge) by the conference call, which is what I did. The hotel lobby staffs were very friendly and helpful. The lobby was pretty and large, with nice amount of chairs. The lobby where you check in is located on 5th floor, which feel strange, since it was the ground floor from the parking... The sense of height is kind of all messed up here. The shape of the lodge itself is very long, so I had to walk quite far to get to my room from the entrance/exit every day. The room was a nice size with a huge armoire instead of a closet. Interesting... They had a humidifier in the armoire which was awesome since it is quite dry here. But, it didn't have any instruction on how to use this particular type of humidifier. It would've have been helpful. The room had adjoining door with next room, which I don't like to have...but it was ok, no issues during my stay. The walls are paper thin though, I could here people walking and talking in the hallway. The room had a balcony with a great view. I enjoyed sitting out there to relax every evening. The AC was not working, even it was summertime. Maybe intentionally? It was kind of warm in the room, but since the outside was the perfect temperature, I kept the door to the balcony open to let the cool air in. The lodge has many levels (floors) but it was handicap accessible. There were some eateries attached to the lodge, but not many options right there. I do not recommend eating at Edgewater Café, horrible food and horrible service. Other than that, it was a pleasant stay for a short business trip. read more

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The only redeeming quality about this resort is the staff. They are top notch. The resort itself however.... It's summer. I don't care what you say about "the cooler mountain air". There's no A/C. My room faces the pool. If I wanted to relax during the day at all in my room there's be no way. I'd have to open my balcony door and blast the fan they provide while listening to screaming kids in the pool. Or keep my room a dark cave with the heavy blackout curtains. Not 1st class at all. I overheard one person say he was a floor above the rest of the building's HVAC so he couldn't leave his door open at all because it was too loud. I'm pretty sure my room was getting into the 80s in the day. The building is outdated. No great food choices. The restaurants at the resort are subpar. It's also having some construction and the air quality is terrible! I wish I had stayed at the Hyatt or down by Lake Dillon for the event I'm attending. Super disappointed. The negatives way outweighed the few positives. read more

Keystone Lodge and Spa - Small pond with some toys you can rent - Ski Resorts Near Me - Keystone, Colorado

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Great place! Staff was wonderful. Location is fantastic. Restaurants are good! That's

If no stars was an option I would give them this. Booked a 2 bed "reservation" through a 3rd party. Showed up and they gave us an "upgrade" to a condo. We drove to the condo in sub zero temps, found parking of which I was told would be there but given no direction as to where. It's a hike from the lot to the condo entrance. Finally, got all our stuff and kids up there for there to be one bed and couch. . . There was a storm in the hills and they were over full. However, in the words of Jerry Seinfeld, "That's why you have a reservation." I then called the number to the front desk where I was told the room was a complementary "upgrade." If you have kids you already know this isn't an upgrade. So then we get the kids in swimsuits and trudge across the parking lot in again sub zero temps. The pool doors didn't open with our keys. We finally got into the place (by climbing onto the deck and entering through that door,) we were promised the same amenities. There was a pool, a hot tub for a small number of people and a sauna. No spa amenities, no steam room. Hardly any chairs. Not clean. It was better than sleeping in the car but if I "reserve a room" I expect it to be there and the same as what I paid for. I was planning ahead bc of the weather, it's CO in the mountains and the storm was predicted. Basically, stay anywhere but with a Vail resort. The worst part of all there was no acknowledgment that this was not ok. Just a lie of it being an "upgrade." How a couch is an upgrade from a bed I will never know. Traveling with kids in feet of snow, driving 4 hours bc of the roads being closed, planning ahead so the kids could have a good sleep before skiing, and not even a I'm sorry for the problems. Just treated like we were asking for the moon, when truly all we needed was 2 beds, in the same building with the indoor/outdoor pool. read more

Overall - had a good stay here. It's extremely convenient if you are attending a conference here, as the conference center is about a 10 min walk (underground tunnel) - free parking is also available across the street from the lodge (closer to the conference center). The check-in and check-out process could both use some improvement. Large lines to check in (no early check in), and the same to check out (tried to check out early am around 7am, before the 11Am checkout to attempt to avoid this). Will say that while I didn't use the valet - they were probably the most helpful/nice staff I encountered. Greeted everyone cheerily and answered questions knowledgeably. The hotel itself could use some updating, however my room was very comfortable and very clean - I had a room with a balcony which was nice. Also the ability to open the windows/let fresh air in was wonderful. Again - great place to stay if you're going to a conference - just pack your patience for the check in/out process. read more

Keystone Lodge and Spa - Check-in line - Ski Resorts Near Me - Keystone, Colorado

We loved our stay at the lodge!! The room itself was super nice.. had a huge bathroom and huge balcony. The staff was very nice. The complimentary shuttle service to get around the resort was so convenient, definitely take advantage of that. Also make sure you get your free drink voucher when you check in! The hot tub and heated pool were awesome. read more

I booked a suite for myself, my son and my 2 service dogs for the weekend. At check in I was drilled with question after question about my dogs and then told I will have to pay $70.00 per day and have to stay in the basement. Again, I booked one of their nicest rooms. After the questioning was over I let things be and just went on my way. (I have very severe anxiety and to avoid it I just agreed) The staff at the front desk called me shortly after and waived the fees they were charging me for my service dogs. Obviously seeing they were in the wrong. They left me in the basement and did not compensate me a single dollar on my room for being down there. I booked a 2 level top floor suite, not a garden level room with 2 queen beds. I stay in Breck just about every weekend and have never been treated so poorly. I felt degraded and disrespected in almost every way by the way this was handled. Not one time have I been questioned so much that I would rather just pay. Upon checkout the driver I had a couple times asked if they did anything.......I said no I just let it go. The ladies at the desk asked how they could help so I told them how things went and they basically laughed about it. I don't think I will be staying here again knowing how badly I was discriminated against for having service dogs. read more

FOR ALL THE THINGS I HAD TO DO MYSELF I MIGHT AS WELL HAVE BOOKED AN AIRBNB NO CONTINENTAL BREAKFAST, NO MICROWAVES in room, NO LAUNDRY ROOM to wash your clothes. NO ROOM SERVICE! You have to call each and every time you want your room cleaned, or if you want water, coffee, creamer, down to exactly how many packets of sugar you want. When I asked for my glass bottles of water to be refilled (the room provides them to prevent using plastic water bottles) I was told to walk to lobby and refill it. I was the one cleaning my room daily, putting our dirty towels out, requesting more, taking the trash out! I was on VACATION AT A RESORT AND I WAS CLEANING. MY. ROOM. NO FOOD DELIVERED TO YOUR ROOM BY ROOM SERVICE. Nada. Nothing. The breakfast they "provide" is over $90 for a family of four and it is terrible for the price. Every time I ate there the pancakes were ROCK HARD. When I asked them to replace them, they brought ANOTHER TRAY OF HARD PANCAKES OUT. The eggs are the powdered mix kind which I don't mind but $90??? They provide a coupon that you get for each night you're staying which is $10 off but even with all four combined which totaled $40 off, the total was still like $50. Let that sink in. FIFTY DOLLARS FOR WHAT IS A VERY CHEAP BREAKFAST WITH POWDERED EGGS, watered down orange and apple juice, AND HARD AS ROCK PANCAKES. Like you can't even soften them with syrup. I was CHARGED FOR THIS. The village stores were all closed due to covid so we didn't get to stop in and buy ANYTHING The skating rink was covered in snow because "their machines were broken" so we only got to ice skate on a little part of it. I WAS CHARGED FOR THIS We only got two robes we had to use for our entire stay from Dec 31st-Jan 5th because they didn't have anymore. I WAS CHARGED TO STAY AT THIS PLACE LIKE MOTEL 6 is looking better at this point. THE FOOD options around keystone are limited, we found ourself in brackenridge most of the time and we regret not staying there. When we pulled up to unload our luggage, there was no offer to help whatsoever, we loaded it ALL UP and took it to our room. Same thing when we left. The carts are also as big as the inside of the elevator so it's hard to fit the cart into the elevator let alone steer it. We were not informed about alot of amenities that were offered such as personal rides. We also didn't know you had to book the tubes in advance so our family missed out on it. We ended up going to carter park in brackenridge and had the most fun for FREE!!! The only positive is the view from our room on the first floor was so beautiful and the hot tubs were awesome when they weren't filled with drunk teens. Also, every staff member was friendly and they were always telling people to put on their mask. I mean, I'm all for safety but it was the only thing they were consistent about. We also wasted money on lift tickets we paid like $1000 and reserved them for the days we were there. We are newbie snowboarders and needed lots of practice so we didn't even get to hit the real slopes except once. We also didn't know they provide free skiing for the kids, and of course we couldn't get a refund on our epic passes. Complete waste of money. I don't think EPIC is affiliated with keystone but heads up to anyone looking to get lift tickets. Unless you're an avid skier DO not get epic passes. We also went to Frisco adventure park to get snow boarding lessons and saved so much money. Keystone wanted to charge us like $700 and we paid $275 and had a great time! OVERALL OUR experience with keystone was awful but our family tried to remain positive and we made the best of it. Oh well, we learned the hard way and will NEVER stay at keystone again!!! read more

Steep extra resort fee when you check out despite being told the rate "includes taxes and fees" when you book. Front desk staff was super friendly but couldn't recommend a single local restaurant, thing to do, map of the hotel to know where pool or anything was. Anything. Parking was super far. No exit information. When we tried to take the stairs so we didn't have to walk down the length of 26 rooms (all on the same side, so extra long) we couldn't figure out how to get out. Once we finally found the floor with the exit, you have to climb a steep hill through weeds to get up to the road. No walkway up there. Just weeds and a busy street. read more

Customer service was good. Two jacuzzis , one indoor and one outdoor. Heated pool. Steam room was lovely. Sauna wasn't working but it's there. Drinks served near pool area. Comfortable bed and pillows. The Bistro Bar located on site has some delicious drinks. Their bacon Bloody Mary was perfect. Also their chocolate martini hit the spot. Burgers were just okay. For 19$ I was expecting something great but these tasted like the pre-made frozen ones. Overall we had a great experience and would definitely stay here again. We would just have dinner some place in town. read more

They have free valet and ski storage! Starting at 8am they have a free shuttle that comes around and picks you up and it will take you to the ski lifts. For the winter months they have a huge pool that is heated. You get inside the pool indoors and then swim outside. It was snowing when I went in the pool! There are also two hot tubs. One hot tub is outside and the other is indoors. There is a sauna and a steam room and also a place to dry your bathing suits after you are done. The is also a restaurant and bar within the hotel. If you get room service you MUST get the chocolate cake they have for dessert. It's TO DIE FOR!! Overall the hotel and service was great. read more

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1. Had to park far away. Parking sucks 2. Had to find cold medicine after 9pm. "Gift" shop closes at 6:00pm you can either walk a mile to your car and drive 2 miles or walk a mile to the store that closes at 10pm. 3. No pamphlets or brochures. Too modern? Or bunch of teenagers running the place? 4. Had to go to the front desk for a spoon or fork. About a mile away from the room. 5. Walking a mile for ice. Seriously everything was far from everything 6. $3.00 vending machine 7. Putting up with rich people (f***ers) 8. Resort fee at check out 9. Sorry cleaning person, we didn't tip you because we were so angry about the SURPRISE resort fee enforced by the teenage manager. Add on: the fire department should really inspect the exits read more

Stayed 3 nights, very comfortable, had a great massage at the spa, staff is very friendly, not much open during mud season but beautiful scenery, I would definitely stay again. Pool was heated and nice indoor spa and sauna, you don't have to get a massage to use these facilities. read more

Keystone Lodge and Spa - Ski Resorts Near Me - Keystone, Colorado

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Here for an Education Conference for International Baccalaureate programs and schools. Beautiful surroundings, older style lodge with spacious bedroom/bathroom. Shuttle and many unique outdoor activities for purchase ($$). Nice meal amenities for the meals included in conference. Overpriced 'on your own meals' if right in this village area. Not sure yet about eateries avail by shuttle. Will be exploring! read more

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Me and a few friends stayed here this weekend and Kristie at the front desk had terrific customer service and she suggested a fun, local bar with live music to check out! Clean room, great views, comfy bed, and ample parking! (it's across the street but not far by any means) I will warn you, if you are a light sleeper this may not be the place for you, the walls are paper thin and you will hear every conversation of people walking down the halls and people in the rooms next to you! read more

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There are two front desks one for the lodge & one for the condos but they don't tell you that during reservation. When you finally find the right front desk, they check you in & give you wrong directions to your condo. Some buildings have names & unit numbers not all. None of the 2 dozen employees on site know which building is what name. After walking around the entire lake for 55 minutes with my luggage, from employees giving me bad direction, I went back to my car & drove to front desk. They again give me bad directions & I spend another 30 minutes calling & standing in the parking lot. Calling the main number doesn't help because NOBODY knows where the units are. They have never even heard of the Edgewater building. Finally ran into a locksmith working on locks who showed me where my unit was. I get there & the key doesn't work. More calling & waiting for the right key. After finally getting in the room, the TV & Refrigerator don't work! I called front desk at 3pm. TV was fixed at 5.30 pm . Refrigerator is still on the fritz. This whole place is a joke & they have the gall to charge resort fees . $50/night motels in Florida are better than this place. All the buildings need a wifi password but nobody knows what it is . The buildings are in a construction zone. Employees are completely clueless. I have never had a 2 hour check-in process even in the largest resorts in the world! read more

Positives first: valet attendants Mike and Nick were bar bone amazing guest service and care, morning hellos, accommodating in every way! Remembered our dogs name and ours of course. Negatives: over priced, heater in our room didn't work- maintenance said wait a couple hours the portable heater will start working --- it was -5 that night, booked a king w a balcony but the pet friendly meant being relegated to the 1st floor garden level 2 queen beds- freezing (no heater) and outdated. felt like a punishment, broken coffee maker, outdated facilities, no microwave in the room (community) - breakfast sandwich was $19 and $14 for a burrito. No Continental breakfast options. Over all- over priced lacked quality tasted freezer burnt. disappointed over all! oh ya and $800 for 2 nights Thursday and Friday night stay. not to mention resort fees, pet fees, valet fees and taxed on top of the fees.. just too much cost for an outdated 1975 build that needs updating. read more

Stayed December '20 at Keystone Lodge & Spa. Not bad price for being close to Keystone Ski Resort. We had an easy check-in. Pet friendly with additional fee. Only complaint was they don't provide at least a microwave in the rooms. would have made the stay amazing but slightly inconvenience not being able to heat up leftovers. read more

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My friends and I had a wonderful stay at this hotel. The check-in process was easy. The room and spa amenities were clean and easy to reserve. We requested a late check-out and Paige was able to accommodate our stay. The grab 'n go breakfast cafe was a nice touch and the barista was super fun. This place is a 5 minute drive to the ski resort so it's the perfect location. read more

Keystone Lodge and Spa - Ski Resorts Near Me - Keystone, Colorado

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Lodge is ok. Employees are nice and helpful. Restaurant in the lodge is horrible. Here for a conference with about 20 people attending in our group. Not one person in the group had a pleasant experience with the meals. read more

Worst experience of my life Elevator broke. For 3 days We on top floor They lied about when it would be fixed They toilets don't work They leave exposed wires At elevator Worst resort ever Never will I return To this place read more

Keystone Lodge and Spa - The way the elevator was left ... Crazy - Ski Resorts Near Me - Keystone, Colorado

Would not recommend, front desk made me wait for 8 HOURS. When they could've told me to book through a 3rd party app. And the general manager Dustin threatened me read more

We stayed four nights at the lodge so we could snowboard. The valet service was great. The guys were all super friendly, and we had some nice chats about conditions, boards, etc. It was really nice they stored your boards, so you didn't have to keep them in your room. The shuttle was a little inconsistent. We were told it started operating at 7:30, but one morning it didn't begin until 7:50. Not horrible, but when it's 20 degrees out and you want to get breakfast before going up the mountain, it's a little irritating. The lodge and its rooms have seen better days. The decor desperately needs a refresh, as the funk of years resides in the carpet, drapes, and upholstery. We were also pretty surprised that the room didn't have a fridge or microwave, two things that seem pretty standard in hotel rooms nowadays. You do have a coffee pot (with coffee, creamer, and sugars) and some bottled tap water, but that's it. We didn't take advantage of the spa, but we did go check out the weights room. It was clearly added on after the hotel was built, as you have to head through a maze of twisty passages and through the spa to access it. I didn't end up using it because it wasn't well kept; weights and trash were strewn about, and an overwhelming smell of gym funk pervaded the area. I get it's a weight room, but some level of hygiene is expected. Overall, we won't stay again, especially not at the price point we paid. read more

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I stayed here for a summer conference for a week and was thrilled with every aspect of the visit. The check-in process was great. They had plenty of employees to attend to the rush of visitors, so the line went very quickly. Although I heard the employees telling most travelers that their rooms were not ready yet, my room was ready for an early check-in. I confirmed the dates of the stay and signed the paperwork without any issues. We received welcome cookies, a cell phone stand, and maps for the property. We stayed in one of the condos in Decatur and it was HUGE--two full bedrooms and bathroom, a lovely family room, and a full kitchen. The furnishings were very cute and it felt really cozy. Everything was clean and thoughtfully arranged. The bathrooms were stocked with shampoo, conditioner, body wash, and lotion. Bars of soap were also available for the sinks. (If I return to the resort in the future, I'm going to request this location again, since it was so easy to get around.) The room also had free wifi that worked quite well. The bus system at Keystone was fantastic. They had several different routes that were clearly posted at each stop. I rarely had to wait more than a few minutes for a bus and the drivers got us there quickly. They also played some great music on the buses as we traveled. We enjoyed a few of the activities at the resort, like a ride on the summer mountain lift. (They even had bike slots in the lift for bikers.) It was somewhat pricey, but the view was fantastic. Although some of the conference was staffed by outside employees, the Keystone staff was also fantastic. There was always plenty of water available, prompt meal availability, and helpful guidance if we needed direction. It was a huge conference and there's no way it could have gone as smoothly as it did without a strong staff. It was easy to check out the morning of our departure. We called the number listed on our welcome packet, gave the required information, and left the keys on the front table. It was a lovely resort and I hope to return someday! read more

The first thing I will say is the staff is very friendly and clearly tries to do what is right for their guests, and that is something that is very appreciated. If you are a college age kid with a few bucks, this is a great place to stay. The bar, spa, pool, restaurants, and ice rink were all packed with weed smoking, fun loving college kids. That is all well and good, but not what I expected. I thought (from what I read in the past) that I would have had a perfect relaxing hotel for my family on a weekend where my daughter is learning to ski. Instead, I almost got in a fight with 5 college dudes at the indoor hot tub (I would have destroyed all of them) because they wouldnt stop smoking weed around my wife and kid. The spa staff was clearly too afraid to stop them, so on my vacation I essentially had to moonlight as a security guard, and that just ruined the weekend. If you are looking for a good FAMILY resort and spa skip this place. If you are young and cooler than me give this place a shot. read more

The rooms were okay but super hot during the day because it's a mountain town and there is no AC. The front desk staff were friendly along with the valet men. Hotel is pet friendly which is nice! My main complaint is with the cleaning staff. . they stopped me in the hall at 10 to let me know they were waiting to clean our room but check out wasn't until 11. It irritated me because we spent good money to stay there. It was nice they offered a 10.00 voucher for the lakeside deli. read more

Has a definite 1980s feel, which is kind of cool. The spiral staircase is a nice novelty at first, then it becomes exhausting after a day of skiing. The hot tub and pool or absolutely amazing. The service everywhere it was amazing. We would stay here again. But, next time we would probably stay closer to the slopes. No air conditioning in the room, which was sweltering the first day, but wasn't a problem after we were able to air it out. read more

I'm really disappointed. We checked in today and I'm unhappy for more than 5 reasons!!! We spent over $600 for two nights stay, which is a splurge for us. I would expect top notch service for the price. Before arriving, I called to ask if we could have a mini fridge. The manager was kind and let me know we could have one free of charge. She let me know we could check in between 2-4. Awesome! Then my husband came back because I didn't think to ask if there was a microwave. The person he talked to offered one for our room for free and that our room was ready, so could check in now. Awesome! We went to the grocery store and purchased groceries. Someone from the hotel gave us the ok, so we bought groceries requiring a fridge. When we arrived, a group of valet drivers were huddled around the valet stand. Someone came out to kinda-sorta help us but never came back. Granted, they were busy. Ok, whatever. I retrieved from inside the front hall and loaded my own cart, none of the valet helped. When we got inside the front lobby, the staff were baffled that someone told my husband our room was ready. That fine, we wanted Ski anyway. Then I was told we could only have a mini fridge if one was available... :-( The information we got on the phone was mostly incorrect. We go ski and return. We officially check in and I asked if owe anything. The front desk person told me she couldn't help me because I booked through a third party. You can't help me? Really? Nothing you can do to make sure I am paid in full? I did force you to sell your room to be booked by a third party. We get to our room with our groceries and guess what? No mini fridge. Also, they have fireworks on Saturday nights. No one at the hotel told us, but they were over by the time we figured it out. Missed opportunity with your guests. Could have been memorable, romantic, and special. Redeeming factors: location, free transportation, some friendly staff, and clean/nice rooms These things are not big deals, but all together it makes staying here a very stressful experience. I will not return and I couldn't recommend this place for the price to my friends. I really want to like this place, so I hope my opinion will be changed in the next 48 hours. read more

Keystone Lodge and Spa - Ski Resorts Near Me - Keystone, Colorado

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We stayed for a full week and a major snow storm was approaching (March 2021) we had nowhere to go when our flight was cancelled. The "manager" said if we did not leave he would call the sheriff to make us so they could fill the rooms with new reservations instead of trying to accommodate existing guests. Terrible front desk service that left us as a family in a bind during a major weather event. They care about the money not their guests. Shame. read more

I went for a prenatal massage. It was a good massage, and definitely appreciated the pillow with the cutouts that allowed me to be face down instead of sideways. I thought my masseuse and the reception were both five stars. The place itself though was just lacking in cleanliness more or less. I found the 1 shower actually gross. I was kicking other people's leftover slippers off the bench in the locker room, and I had to move a leftover plate of food and some pedicure toe separators to put my water down on a table in the relaxation room. An hour later, when I returned after my treatment, that was all still there. My massage room was also part of an adjoining room that was being used for storage i suppose, however, they chose not to close the rooms accordion door separation so i could see all the stuff piled up which was very weird. It's not a busy spa and it was late in the day, but it was definitely just more like a YMCA then the location of a $145. read more

I'm just here for one night so I'm not an expert but the facilities are as that of a high end ski lodge...I don't say that kindly. For some reason most winter resorts don't feel the need to be *perfect* the way, say, The Four Seasons in Maui would. Admit it. There's a lower standard. But Keystone is right on the river, has a great pool, great food and drink and insanely friendly service. So It's that service that bumps this place up from 4 to 5. read more