Ordered from Star for the first time today - ordered a regular tuna onigiri and regular salmon poke…read more(with avocado, extra cost).
Onigiri Issues - The tuna onigiri was spicy - chili flakes in the rice. On the phone, the owner told me this was normal, and that the "spicy option" was extra spicy. As a first time customer, how would I have known that (if it's true)? Every "regular" onigiri I have ever had is white sushi rice + filling. The cashier never mentioned it had any spice, and if she had, I wouldn't have ordered it.
Poke bowl issues -
The biggest issues were that the salmon bowl, which again I asked for regular for, and more spice/chili flakes. When asking about this, owner had no comment.
Additionally, the avocado I paid extra for ($2.50 for maybe 4 small slices) was black and old. Inedible. Offered to send a photo, Owner declined and nothing to say about the old avocado.
Things I didn't get to mention -
The rice has extremely hard, not "day old sushi rice," but too hard to even eat.
The portion is so small for the price. Didn't even fill up half of the to-go bowl container.
Service - Owner was extremely rude on the phone. He asked me what the issue was, and then when I started to explain, he says, "well I know, what do you want me to do?" He'd ask a question, not like my response and cut me off by saying I wasn't letting him speak. Then, when I stopped trying to answer his question, he wouldn't talk until I started talking again. Told me I couldn't get a refund unless I drove back to the store with the food, which I am unable to do because of work. He declined accepting any photos of the food.
Terrible food, terrible experience.
(Photo of avocado and the red flakes mixed in with the tobiko)