We came here to try on glasses for my small 4yo daughter, and the staff was incredibly helpful. I…read morebelieve it was Christina who helped us. She tried on at least a dozen glasses on my daughter and provided very helpful information on each. She was extremely helpful AND patient. We didn't get any glasses from here as we're waiting on an updated eye checkup for my daughter in the next week (from somewhere else), and the staff didnt mind that all. HIGHLY RECOMMEND THIS PLACE!!!!

I have used this outfit for a few years. They have been very helpful, nice, and accomodating…read more Dr. Kerry M. is quick and thourough, and that is important to me. I don't have all day to sit around and wait for my appointment. Nice location on the Samammish Plateau near the QFC. If you are tired of your eye guy, and want one that has a nice clean place, easy location, friendly staff, and all the fixins - -go see New Vision!

I had an eye exam, and everything was good. But the optical store was overpriced. The exact same…read moreframes at Nordstrom were way cheaper. I went to another optical store and checked the price for the same frames, and it was the same as Nordstrom. So why does this store charge way more?

The doctor did a great job but the office staff is severely lacking. Customer service was…read morenon-existent when I was there. The woman who was supposed to help me get lenses and frames rushed so quickly through my insurance benefits that I was left with more questions than answers. Then she was more interested in watching the clock than getting my frames and lenses. I took my prescription and vowed never to return. Always remember you have choices when getting glasses, The staff here doesn't seem to know that and will treat you like a burden on them.

Both my dad and son go there. We have tried multiple options but this one is the only one leaving…read moresmiles on their faces when they come home after their appointments. Thank you for giving a wonderful experience!

Gouging every penny, above what insurance pays:…read more Occhio had been a great place under Dr. J. The first year under the new owners, there was consistency. As of August '23 I was asked to pay for additional fees, previously covered by insurance. First, it was an extra fee for "evaluating contacts", which had nothing to do with looking at my contacts, rather somehow "evaluating my eyes because I use contacts". I asked several times what was different, as they simply need to check a box for a contact prescription. I was presented with a form from 1994 stating insurance policies had changed, however I hadn't paid this fee in the 10 previous years. This was annoying, but after traveling 45 mins, I was willing to pay the additional $60 just to get it done. As I was brought into the exam room, I was told I could have my eyes dilated, included with insurance, but I'd have blurry vision,, yet I'm ok to drive. Or, for $49 more, they could use a machine. ...which was used for the last 10 years I'd been attending Occhio. At this point, I was so annoyed that each discussion was another way to extract money from me, rather than focus on my treatment that I left. This is why CostCo LensCrafters and other places are taking over.

I was dealing with a painful eye issue, and Alex reassured…read moreme over the phone and walked me through my options. I can tell by how she handled the call and consulted her manager, that this is a great place to trust for your vision care. I will be walking in soon to get some new frames. Thank you for caring about your patients and providing amazing service!

I'm not a client of this business but from the service I received, you'd have thought I'd been one…read morefor years. I work nearby and had somehow gotten something in my eye that I just couldn't get out. When drops from the pharmacy didn't help, I took a chance and walked in without an appointment. After a very brief wait I was able to see Vanessa Michel, who not only took great care of my eye, but was caring and friendly in the process. Kari in the office quickly processed my medical insurance and I was back at work before the end of my lunch hour. If they took my vision insurance I'd be switching to Eyes On Sammamish for my regular eye care.

Good service, terrible glasses…read more Use of anything but Bellevue Vision clinic's "special" cleaning fluid ruins the lens due to the fact that they are made from cheap plastic. (Note cleaner used has worked fine with every other pair of glasses ever owned). Also opted for the add-on of magnetic pop on/off sunglasses. They are convenient, but the magnets are well within the field of vision. When complained about the issue was told there was nothing to do but perhaps let the manufacturer know. Finally, despite several visits for re-adjustments they still fit poorly. Back to old glasses. Waste of time and money. If you proceed anyway: Be VERY careful on your selection and stock up on the "magic" cleaner.

My experience with Dr. Clayton was nothing short of amazing. He's knowledgeable, personable, and…read morethorough. He took the right amount of time to answer all my questions. Since I hadn't been to the eye doctor in about 6 years, he made the experience comfortable and carefree. I'll be back next year or sooner if any matter of eye health comes up.

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

3 years later and am still receiving the same exceptional service at Optica Vision Care. The staff…read moreis friendly and funny and Dr. Ahn takes the time to talk to you about your eyes. It was easy to schedule an appointment via text and I was in and out for an eye exam quickly yet also did not feel rushed. I have been to over a dozen optometrists having had bad eyesight for most of my life and having moved along the west coast multiple times. Dr. Ahn and the Optica Vision Care staff takes the cake for the best optometry for making me feel like a valued patient.

They were excellent very professional. Great eye exam with all the newest medical equipment for a…read morethorough examination. Explained findings and time for all questions to be answered not rushed at all. No waiting either I would highly recommend this practitioner

I had a great experience at this office today. The front desk staff were friendly and efficient,…read moremaking check-in smooth and stress-free. Dr Chang, was excellent -- very caring, took time to explain everything in detail, and made sure all of my questions were answered clearly. I never felt rushed, and he really went the extra mile to make sure I understood my eye health and options. Dealing with dry eyes.. Overall, a very professional and welcoming visit. Highly recommend! First place I've gone post lasik op.

Methodical, diligent, communicative optometrist who keeps abreast with all the latest myopia…read morecontrol technologies and treatments. I trust Dr Chang with my three kids (ages 14, 12, 9) and their myopia have not budged for the last 3 years under Dr Chang's care! He's on time with appointments so wait times are minimal or none. he's great with explaining what's going on and all the options available in a way that people can easily understand. his office staff is pleasant and efficient, and ordering contact lenses through this clinic is a breeze. My kids have a comfortable time and great vision day-to-day and will likely enter adulthood with much lower myopia than my wife and I have. Overall, very grateful to have this kind of care and expertise in my community.

Can't recall if I've reviewed them or not. I went back in March. Wasn't pleased with my appt with…read morethe first dr. He gave me a rx for reading and distance even though I just asked him a question about my reading glasses. (I just needed an updated rx for distance and new glasses). I didn't like the reading/distance rx so a few days later I had them call my old dr in West Seattle and got them to mimic my old rx. This review is based on my most recent experience- not with the male dr. Dr Nguyen was professional, listened and explained what she was doing. Unlike the male dr (they're married and partnered in business), she didn't sway my answer. He asked, "1 or 2... 2 right??" She just asked the question and let me answer it. I asked questions and she explained in detail as well as explained WHY she had these answers. In laymen terms; not jargon. Frankly no one has taken that time before. Finally, the manager in the retail side was exemplary. In fact, retail has always been great. I've never had a complaint. They're careful to ensure all basis are covered and questions are answered. Clear in responses and no confusion. Manager is very kind and even though I had to come back to have my glasses rx changed (because of dr #1), she handled it as though I were a new customer. I admit, after my initial experience I wasn't convinced I'd come back but had to because I'd purchased 2 glasses (not cheap) here. But the second experience entirely was stellar. They were all lovely.

Great customer service. Turn around on glasses were timely. Fairly decent options for frames.read more

I had a good experience with the front desk but not a good experience with the doctor (Brittany). I…read morehad a few questions and she seemed to have gotten irritated too quickly that after which I was hesitant to ask any more questions,

Took my daughter here and for the first time walked away feeling like I'd found a dr that was…read morewilling to help her. She's been saying for years she sees double vision quite often. All the other eye drs just dismissed her but dr lung was more than happy to spend extra time with her to get to the bottom of things. We will have to go back for more extensive testing but am very happy with them!!