We came here to try on glasses for my small 4yo daughter, and the staff was incredibly helpful. I…read morebelieve it was Christina who helped us. She tried on at least a dozen glasses on my daughter and provided very helpful information on each. She was extremely helpful AND patient. We didn't get any glasses from here as we're waiting on an updated eye checkup for my daughter in the next week (from somewhere else), and the staff didnt mind that all. HIGHLY RECOMMEND THIS PLACE!!!!

I have used this outfit for a few years. They have been very helpful, nice, and accomodating…read more Dr. Kerry M. is quick and thourough, and that is important to me. I don't have all day to sit around and wait for my appointment. Nice location on the Samammish Plateau near the QFC. If you are tired of your eye guy, and want one that has a nice clean place, easy location, friendly staff, and all the fixins - -go see New Vision!

Very good experience. Dr. Wang is thorough and skilled in addressing issues. She is patient…read morefriendly and willingly answers questions.

Dr. Dale is an excellent physician and surgeon. Highly recommend her. Staff is nice…read more The office schedule is consistently late by 30-60+ minutes.

My family has seen Dr. Jessica Lee for several years at another area practice. When I'd heard she'd…read moreleft that location, I was delighted to hear she's still local to Sammamish! Before visiting Dr. Lee, I'd suffered from headaches and awful dry eye problems. She took the time to address my concerns and really tailor my prescription and contact lens brand to get a comfortable and accurate fit. She also spent time educating me on how another medical issue may be impacting the quality of my vision. It was refreshing to have an optometrist take a careful look at my entire medical history to, not only address my eye health, but ensure I understood how my vision was being impacted by my overall health. She's also been great with addressing my husband's headaches and finding a good fit for his glasses/ contact lenses. And, my kids adore Dr. Lee! My daughter just giggled through her exam. Previously, I'd visited optometry practices where it felt as though the doctor was just checking off boxes to get me in and out with a new prescription and new frames. This is not that sort of practice- they genuinely care about your case. And, it's clear Dr. Lee is invested in her patients and committed to ensuring they understand how their eye health impacts their overall well being and quality of life. She even caught an issue in my son that had been missed by an ophthalmologist in another state after I expressed concerns over some academic issues. Dr. Kaufman and Leslie are also wonderful and a total delight to visit. I can't imagine a more positive experience!

Both my dad and son go there. We have tried multiple options but this one is the only one leaving…read moresmiles on their faces when they come home after their appointments. Thank you for giving a wonderful experience!

Occasionally - rarely but occasionally - one gets to interact with an exceptional business - the…read moretype were almost immediately - you are aware of something special in your dealings - and almost always it has to do with the people there. Eyes On The City in Sammamish is that rare place. I wasn't even a customer - walked in needing emergency eyeglass repair - and it was handled as if I was purchasing their most expensive frames and lenses. They didn't care - their caring is providing their customers (and non-customers) with the absolute best experience while that person is in their shop. And that is exactly what I received. (as a PS - the table you sit at is a solid thick plank of wood - beautifully grained on the top - gnarled and rough on the bottom)

I was dealing with a painful eye issue, and Alex reassured…read moreme over the phone and walked me through my options. I can tell by how she handled the call and consulted her manager, that this is a great place to trust for your vision care. I will be walking in soon to get some new frames. Thank you for caring about your patients and providing amazing service!

Wow, first time there, definitely going to continue. I had some flashes in my right eye and went to…read morethe ER. They said they didn't see anything but said go to an optometrist for a dilated exam. I didn't much like my old optician, so I called these folks. They got me right in, were nice, did a comprehensive exam, and explained everything. Luckily, it wasn't anything dire. I made annual appointments for both my wife and myself.

Good service, terrible glasses…read more Use of anything but Bellevue Vision clinic's "special" cleaning fluid ruins the lens due to the fact that they are made from cheap plastic. (Note cleaner used has worked fine with every other pair of glasses ever owned). Also opted for the add-on of magnetic pop on/off sunglasses. They are convenient, but the magnets are well within the field of vision. When complained about the issue was told there was nothing to do but perhaps let the manufacturer know. Finally, despite several visits for re-adjustments they still fit poorly. Back to old glasses. Waste of time and money. If you proceed anyway: Be VERY careful on your selection and stock up on the "magic" cleaner.

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

Staff was great very polite and service focused. Really winner was doc, answered all my questions,…read morehad great feedback on my prior laser eye surgery ( not conducted by them but still answered questions) very professional and felt more of a friendly vibe vs your standard appointment. Will be my eye doc moving forward

I've been seeing Dr. Ahn for my whole life, and he has always been the kindest and most…read moreprofessional doctor I've ever had. He takes the time and effort to explain things to me that I usually don't get at other opticals. Additionally, they always have a wide range of frames to chose from. I would highly recommend!!

Sophia is really awesome and helpful! The office staff is very polite! I highly recommend this…read moreplace!

I had a great experience at this office today. The front desk staff were friendly and efficient,…read moremaking check-in smooth and stress-free. Dr Chang, was excellent -- very caring, took time to explain everything in detail, and made sure all of my questions were answered clearly. I never felt rushed, and he really went the extra mile to make sure I understood my eye health and options. Dealing with dry eyes.. Overall, a very professional and welcoming visit. Highly recommend! First place I've gone post lasik op.

Can't recall if I've reviewed them or not. I went back in March. Wasn't pleased with my appt with…read morethe first dr. He gave me a rx for reading and distance even though I just asked him a question about my reading glasses. (I just needed an updated rx for distance and new glasses). I didn't like the reading/distance rx so a few days later I had them call my old dr in West Seattle and got them to mimic my old rx. This review is based on my most recent experience- not with the male dr. Dr Nguyen was professional, listened and explained what she was doing. Unlike the male dr (they're married and partnered in business), she didn't sway my answer. He asked, "1 or 2... 2 right??" She just asked the question and let me answer it. I asked questions and she explained in detail as well as explained WHY she had these answers. In laymen terms; not jargon. Frankly no one has taken that time before. Finally, the manager in the retail side was exemplary. In fact, retail has always been great. I've never had a complaint. They're careful to ensure all basis are covered and questions are answered. Clear in responses and no confusion. Manager is very kind and even though I had to come back to have my glasses rx changed (because of dr #1), she handled it as though I were a new customer. I admit, after my initial experience I wasn't convinced I'd come back but had to because I'd purchased 2 glasses (not cheap) here. But the second experience entirely was stellar. They were all lovely.

Great customer service. Turn around on glasses were timely. Fairly decent options for frames.read more

Took my daughter here and for the first time walked away feeling like I'd found a dr that was…read morewilling to help her. She's been saying for years she sees double vision quite often. All the other eye drs just dismissed her but dr lung was more than happy to spend extra time with her to get to the bottom of things. We will have to go back for more extensive testing but am very happy with them!!

I had a good experience with the front desk but not a good experience with the doctor (Brittany). I…read morehad a few questions and she seemed to have gotten irritated too quickly that after which I was hesitant to ask any more questions,