Always great customer service. Lounge seating is comfy with snacks and drinks for your convenience.read more

My wife and I each own BMWs. Customer service at BMW North has been nothing short of atrocious. It…read moreis impossible to get a return call after leaving multiple voicemails about service warranty issues. Employees give the impression that they are disgruntled when having to assist with anything that is not a routine "check the box" request. We will not be back.

To be a woman and go shopping for a used car is it truly terrifying experience. Rallye motors came…read morehighly recommended by a friend but I was still cautious. My friend didn't exaggerate. Not only was Raph kind and professional. He did everything he could to help me find the best car in my price range. Even, to the point of recommending a car that was 1,500.00 less than one I was looking at that was in my budget. He was concerned about the battery life of the hybrid at the milage it was at and didnt want me to have an unexpected expense down the road!! To say I was blown away, is an understatement. He treats his customers with honesty and respect and I really cant recommend him highly enough!! Amazing experience.

A+++++. I have been searching for a reliable car for my niece to get back and forth to her…read moreclasses. I live in California so purchasing a car long distance was no easy task. I began checking in with Ralph a few months ago on his current inventory and my niece just drove off the lot with the perfect car today. He was responsive, honest, and the car was serviced and in great shape when she picked it up. The transaction was seamless for me. I am 100% confident I made the right decision choosing Rally-e motors. Do not hesitate!!!

The two stars are for Dave in sales. He did a great job, worked with me, and got me a good deal on…read moremy Maverick. Unfortunately, my little truck had a radiator problem after a few weeks. This should be no problem. Should. They've had it three weeks. Communication has been spotty and incomplete. Inquiries are ignored. No real clear answers are given. They are in no hurry to get it finished and returned. Steve Rucker is, as other reviewers pointed out, a bridge troll who comes out of the gate full of wrath and attitude that one would dare to try to ask any questions. He doesn't have to explain anything to me, as he told me, and I am free to take my truck somewhere else. Well, Steve, I sure will, once you get your thumb out of your back door and put it back together. Sales - top notch. Service - take it to a drunk toddler before you entrust it to Steve Rucker and his merry men. I give them until the COB tomorrow before I call the better business bureau. There is no excuse for this taking this long.

I've bought my 2020 F-150 new and have had every service performed by Ford dealerships, including…read moreKerry Ford after I moved to Ohio. For five years I trusted Kerry with this truck and spent a lot of money maintaining it. That trust is gone. I brought it to Kerry for the 130,000-mile service. Nearly $900 and almost four hours later, I drove away. Less than 24 hours later, while driving down the highway, warning lights came on indicating the transmission was overheating. The truck started smoking and fluid was coming out from underneath. I had it towed back to Kerry. The first thing I was told? "The transmission was overfilled." Unfortunately, that didn't exactly shock me. This wasn't Kerry's first fluid related f-up with my truck. Previously, after another routine service, my truck started smoking on the same highway and I had to have it towed back to Kerry because the engine oil had been overfilled. So yeah, when they initially told me the transmission was overfilled immediately after a catastrophic transmission event, I wasn't terribly surprised. Then, about a week and a half later, their story changed. Now I'm told it was a CDF failure, apparently a known issue with the 2020 F-150, and the transmission overheated and vented fluid. And the fact that this happened less than 24 hours after my $900 service? Just a magical coincidence. Maybe it was. Maybe I just won the world's shittiest lottery. What really chaps me something awful is that I've done everything the right way. This truck has been serviced exclusively by Ford dealerships since I bought it new. I trusted Kerry for five years. Less than a day after a $900 service, I have a catastrophic transmission failure. Riiiiight. Kerry's solution? "Here's your $5,400 bill." I didn't expect a free truck. I expected them to give a crap and work with a five year customer to find a reasonable solution. I offered the GM several potential solutions. Nothing. No call. No email. No text. Not even a courtesy response. Just silence. That's a pretty interesting business strategy when you're dealing with a customer who has a 136,000-mile truck, has spent years servicing it at your dealership, and was potentially in the market for another vehicle. Five years of business earned me a $5,400 bill, a changed story, and complete silence from the GM. Hell of a loyalty program. To their credit, they did accomplish one thing: they convinced me that Ford builds pieces of garbage and Kerry Ford has no problem leaving its customers holding the bag.

Greetings everyone, pray that your day is beyond spectacular. I have wonderful news to share so…read morelisten up. Do I have your undivided attention, great. I recently went to Jake Sweeny Chrysler Jeep Dodge in search for a vehicle. As my grandsons and I was looking at the cars Mr. Alex Lofty came to assist us. It was like an angel appeared out of Heaven. He was so professional, kind, knowledgeable, and most importantly he was a great listener to my desire to purchase a car. I'm quite sure that everyone loves a gentle spirit. Therefore if you are in need to purchase a vehicle or upgrade the car that you have ask for Mr. Alex Lofty. I can promise you ladies that it's like having a personal SPA day. And for you handsome gentlemen out there it's like sitting back kicking it with an old buddy shooting the breeze. Mr. Alex Lofty in my book is most certainly the sales person to allow to help you when your ready to purchase a car. Way to go Alex you most certainly deserve a raise. Keep being the warm, gentle spirit that you are!!!!!!!!

The service was absolutely terrible. Avoid this place at all costs…read more They kept my car for an entire week and didn't touch it for 6 straight days while it sat on the lot, so I finally just took the car back after they somehow still made zero progress on the 7th day. A complete waste of time and money. Oh, and service answers the phone about 25% of the time that you call. Full story: After about 4 unanswered phone calls to the service department, I showed up in person and scheduled an "appointment" for my car to get worked on in 2 days. However, Jakey boy doesn't actually do traditional "appointments" here. His definition of an "appointment" is just the day that you drop off the car, which will then sit on the lot, completely untouched, for nearly a week while it waits in a "queue to be worked on". Now you might ask yourself, "well if they aren't going to work on the car for 5 or 6 days, why don't I just bring in the car on the day they're actually able to work on it?". That's a great question! And when I asked exactly that, they said "that's just how our system works, you have to physically have your car parked here to be 'in the queue' for service". A queue which can be 6 days long, by the way. Hope you didn't need to drive anywhere for a while. This is not how any company on planet Earth conducts business. When I schedule a doctor's appointment, I don't set up a tent in the waiting room and wait a week for the Doctor to get back from his Panamanian Vacation. No, I schedule an appointment for a day that I'm actually able to be seen in a timely manner. But then again, hospitals seem to be pretty profitable, and one look at Stellantis' stock price over the last couple years might help you connect some of the dots on this. Don't go here. Spend your money at a business that actually values your time.

These folks get customer service. The professionalism and workmanship is second to none…read more It is very easy to make appointments and track the status of your vehicle via their website/mobile app. While pricey, you expert mechanics that will treat your Toyota as if it is their own while in their shop. There are luxurious leather seats with Keurig coffee varieties as you wait, but I highly recommend using their free shutle service. The driver, Leo, is a real card that tells fantastic stories as he carefully threads through traffic, keeping you entertained until getting you to your destination safely and quickly.

I went there today for an oil change. I had called earlier in the week to schedule it at 9:00…read more When I got there, it took a while for someone to help me in the service department. Then when Abby checked me in she told me that it would be a 90 minute wait. I was a little surprised and told her that I had a 9:00 appoitment. She said that she knew but it would still be 90 minutes since they don't have an express lane like other dealers. I told her again that I was not looking for an express lane, that I had made an appoitment. She continued to insist it would be 90 minutes. I decided to wait because I had a coupon for almost 1/2 off of an oil change. At 9:45 they send me a video of my car on the lift. It still had the old filter on it so I am willing to bet my car with a 9:00 appointment sat there until 9:45 until they started working on it. My car was done at 9:10 which seemed like a reasonable amount of time for a car to get an oil change and inspection done. This again reaffirmed in my mind that my car sat 45 minutes before being worked on. Don't be fooled into thinking that having an appointment means that they are going to work on your car at that time. Don't be fooled into thinking that 4 or 5 service advisors standing at their desks doing nothing means one of them is going to call you over to work with you. I don't think I will be taking my car back there.

Great experience buying a new car! We had been looking…read moreonline for a week or two - so we had an idea what we wanted. We came in and asked to see a particular car on their lot. Test drove it and then bought the car. In about 2.5 hours from the time we got there I was driving off the lot with my brand new Mazda. Our salesman, Joe, was awesome! No hard sells on fluff. Friendly and helpful. So far I'm really enjoying my new Mazda!

My husband and I came to look at the Mazda's CX90 on Saturday, September 26,2026. We came into the…read moreshowroom. No one was there to greet you or ask any questions of you. We wondered around the showroom for 20 minutes and still no one came up to us or stated they would be with us shortly. We observed that there were a few gentlemen behind the glass, but they did not get up to ask if we needed help. I understand that we did not have an appointment but acknowledgment would of been appreciated.After 20 minutes we walked out and it seemed no one cared. I will be going to Kings Automall.

I love it because that's where I got my two cars from, but the service dept. is annoying and I'm…read morequite frustrated! My understanding on setting an appointment is that you bring it in at the time you were scheduled and it will be diagnosed if not the day of, at most 48 hours. Not 72 hours! I now have been without a vehicle, which means not working, for going on three days and when I ask about a loaner, they tell me they can't provide me one because of my progressive insurance. If the wait time was going to be two days after the actual appt date, tell me that! Don't have my car just sitting around WAITING for 3 whole days while you finish whatever other vehicles are first. Now I know when I go in for an appt., to ask like I'm in a barbershop, how many cars are in front of mine? So I know when to actually show up for my "appointment". Unacceptable!

online internet sales is worthless, waited days for parts to arrive only to receive a email that…read moresaid order was canceled. First email was giving a date to expect parts. Waited for nothing , will never happen again. AVOID JAKE SWEENEY

We drove up from Louisville to look for a Ford Escape. We looked a a couple dealerships in the…read moreCincinnati area and honestly had a bit of a 'creepy' feeling. When we landed at Midwest Auto it was a much more friendly environment. We were greeted in a very friendly disarming manner by Bree who helped get us started. We had looked at a 2008 Escape listed on line and we were able to take it for spin. Everything checked out perfectly. The car was in great condition, very clean and drove perfectly. Raymond helped us finalize the transaction which went quickly and smoothly. Buying a car is never super fun but these guys made it super easy on us. Two thumbs up!

Good cars, a lot of variety, good stuff, very friendly and nice affordable prices!!!!!!!!read more

***Update to my review of 11/8/2024*** I filed a complaint…read morewith the BBB and the State of Ohio Attorney General's Office regarding my issues in purchasing a used car at this dealership. It seemed there would be no resolution as I received a reply that said a sales manager had reviewed the complaint and could not see any issue. I later contacted the manager directly and learned he did not have all the information. I emailed him my paperwork and he immediately saw the error. He will issue a check for the difference. I am very pleased with the outcome. I recommend talking to sales managers Tony Little or Rob Hall if you are not a satisfied customer.

If you need a used car this place is a fine place to come. My issue is more with the staff…read more When we first got there no one wanted to help us because we looked to young, at least that's what one of the salesmen told us. Then we looked around for cars and found a few we liked and test drove them. Then we got a salesman who not only didn't want to help us and was lazy, but was plain rude and insulting. He didn't help us look for cars that were in the lots. He just gave us his lap top and made us do all the work! If we wanted to research ourselves we could've stayed home! And every time we asked a question he acted like it was a huge inconvenience. Sorry that we wanted to know which cars were available! And my second issue is that they would not negotiate in price at all. There was a car there that we did our research on and they were trying to charge $18,000 when every where else it was selling for $15,500-16,000! And the car was not in great shape. I would not recommend coming here for your car needs.

A diamond in the rough is my opinion DO NOT HESITATE in using them…read more They are a well run establishment from the time you make an appointment and even after you pick up your vehicle you have a peace about you and you just know you have been serviced by one of the best. You don't find a company like this anymore that hits it correctly everything from customer service to fixing your vehicle. It only takes you one time to make an appointment with them and experience the service as a whole and then you will know exactly what Im speaking on. I'm just so happy I took someones advice and took my car to them and I wont let anyone else service my car again. Cindy Bailey

Love this place! Honest with fair pricing. Talked with owner during service and he was very…read moreinformative and upfront. I will definitely go back if need be.