This used to be a great cleaners when it was owned/run by a Korean family. It's isn't anymore!! The new owners are price gauging for all they can get away with {$24 to clean two cashmere sweaters!!}. Furthermore, I don't think they do the laundering themselves but instead 'send it out'! I'm never going back and the sooner they sell up the better --- Goodbye after 24 years!! read more

I have been a loyal customer at this establishment for 15 years. The service used to be fantastic but has really gone downhill over the last year or 2. Today was the last time I will use this service. A few recent incidents that made my decision: 1. I went to pick up items and they were closed when their advertised hours said they were open. I returned the following week to retrieve the items and asked about it, and I was told they had not been closed, even though when I was there, the lights were off, and the door was locked. They basically called me a liar. 2. I went to pick up items, and THEY COULD NOT FIND MOST OF THEM! I was sent home and told they would look for them and call me. I came back a few days later to retrieve them, and they requested the full price for the service. Did not offer discount for my multiple trips, or their incompetence and unprofessionalism. I will not use this service again. read more

Lots of open parking for Kemp Mill Dry Cleaners, even on a busy weekend! Great tailoring and timely turnaround. Friendly family business that I recommend if you require a dependable and friendly dry cleaner. read more

I was nervous to drop of my dry clean after the not so stellar reviews and the large gap in reviews. I wear suits weekly so reliable dry clean is a must. Well, I did a test run and dry cleaned one item. Came out clean, did not have that thick dry clean smell - big plus, and had quick turn around. Went back last week with 8 items. Same outcome. I did not try their tailoring so I can't provide any insight on that service. Overall, reliable and better than Zips. One star is knocked off because there was no update on their COVID hours and I went twice when they were closed. read more

I rarely use dry cleaning services but had to after attending a wedding and had to get the boys suits cleaned. Service was great! Please be aware that the owner is Korean but knows enough English to understand what you need. I recently took my nephews work clothes to this dry cleaners and asked if they could have it ready within two days. It was about 6 shirts, 6 pants, and 2 suit jackets - they were willing to work with me and had them all ready for pickup within those two days! read more

I took my new coat in to have the sleeves shortened. The sleeves have elastic bands at the end and then a faux fur cuff over that so it was a pretty complicated alteration. The tailor did a beautiful job--you can't tell that there were any changes made to the original sleeves at all and they are now the perfect length. It was a little pricey, but then again, it was not just a simple little sewing project. read more

Before I visit Kemp Mill Dry Cleaners, I had visited many different dry cleaners including Zips so far, but I had not been satisfied with any one of them. Finally, I found the one I would go routinely. If you are a "Zips-goer", you may say their price is little more expensive, but if you focus on the quality of service they provide, you will see they are much better than any other cleaners. They mostly completely get rid of any dirts or spots on your clothes. Also, they don't use perc, so you don't have to worry about chemical issues. If you are getting sick of broken buttons on your shirts, try Kemp Mill Cleaners. They have never broken buttons on my shirts. read more

A local dry cleaner and tailor that we recently started using and are very happy with the service, quality of work and turnaround. My husband had been using a cleaner in D.C. that constantly broke the buttons on his shirts at a much higher price than having them done here. I've gone in without my slip and had no problem retrieving his shirts/trousers. If I drop off on Tuesday, they offer it back by Thursday which is a great turnaround in my book and I've heard them ask people if they need them back sooner. A somewhat hidden gem of a family business in Kemp Mill. read more

This is probably the worst cleaners I've ever been to! If I could give them 0 stars I would! I took a dress in to get shortened from shoulder straps and they over charged. It ended up not being correct so I had to take it back. They then argued with me over charging me to fix their work that was not right to begin with. Incredibly rude customer service. I would never recommend this business to anyone and will never return. I ended up paying $40 just to have the straps shortened one inch!! read more

WORST experience ever. First, their cleaning material is too strong and damages your clothes. Second, they are extremely dishonest. My mom had regularly been bringing in my clothes to be cleaned and blazers to have the shoulder pads removed. She had been paying $8 for the shoulder pad removal. I then brought in 6 blazers on my own to have the shoulder pads removed and asked to confirm the price. I was told that the tailor wasn't in but was assured that the price had not changed. When I came to pick up the coats I was charged $25 each for shoulder pad removal. Shocked, I asked about the price discrepancy and was told that certain customers pay lower amounts and they insisted I pay the full $25 per jacket. I almost left them there but the jackets themselves were quite expensive. The girl then had the nerve to tell me I had to pay and it "wouldn't be fair if I didn't." Needless to say I haven't returned since. I would give them 0 stars if that were possible. read more

WAY OVERPRICED, I think they only get business due to convenience. If you lose your claim ticket it's a huge deal to find your items. The work is nothing to be happy about. Switched to Wheaton Valet Cleaners on Georgia and am very happy with their work and prices! read more

Very nice job of cleaning and pressing good clothing. Tailor did a beautiful job replacing a lining in a jacket. Work is always on time, owners are there 7 to 7. This is the kind of local, family business that I like to support read more

PLEASE DON'T GO!!!!!!! I know their location seems convenient but the hassle will cost you so much time and money. It's not worth it. WAY overpriced. They take days and days to do one shirt. There system is so elementary, that if you lose your slip or if they lose it, you are going to be way out of luck. ALSO, DON'T SWIPE YOUR CREDIT CARD! They swiped mine twice, because they said the machine was stuck or something. Well, of course I got charged twice. Then when I told them a few days later, they had no answer and didn't even apologize. I had to dispute it with my bank. JUST DON'T USE THEM. Poor service and crazy prices should not be allowed now-a-days. Your business should be valued and it won't be here. read more

I would pick zero stars if available. Dropped off dress shoes for a full re-sole. Quoted a price of $58. When I went to pick up they charged $65-refused to honor price written on receipt. AVOID, not honorable business people. Yelp removed my first review of Kemp Mill on this same issue, not sure why, I'll monitor to verify this one stays. read more

This is a review of their tailoring. The cleaning services are fair, not great, but I needed a simple hem of suit pants. The length was completely off and the stitching was clearly visible through the pants. I did not want them to try again and ruin expensive pants, but they refused to refund me and kept taking the pants away from me even when I insisted that I did it want them to do it. Completely unprofessional and poor customer service. Do not go there. read more

Best Dry Cleaner I ever had. I have been going this place more than 3 years. They know what they are doing and very friendly. Prices are reasonable and clean my shirts and other clothes properly. Also, they offer one day service if you drop off early in the morning. I definitely recommend this place. read more

SCAMMERS refused to honor price quote on full sole shoe repair. Upped price from $58 to $65 at pick up. NEVER GETTING MY BUSINESS AGAIN!!

I utilize them for my regular dry cleaning service. You must request fast service otherwise it will take 5 days or so for them to dry clean. They are very honest and return all money and jewelry if left in your suit pockets. Their tailor is good but is limited for more complex assignments. He will not even attempt them. read more

We have been using this cleaners since we moved into our current home more than two years ago. I bring everything to them - clothes to be cleaned, tears that need stitching, zippers that need to be replaced. They even repaired a leather jacket for me. The prices are reasonable I've found compared to the place we used to go on Grubb Road closer to downtown silver spring. The owners are very kind and have even remembered our holidays that they don't celebrate themselves. read more