Went to lunch a couple days ago. The food was good. The drinks were great. And I have to say John's service was as fabulous as his hair is! I don't usually leave reviews, but when JOHN asked us to leave a review for him if we were happy with our visit, it was effortless for me. Fantastic!!! read more

There is nothing more incompetent in restaurant management when you are seated and no server comes to your table. Today we were seated and the restaurant was not particular busy, and there was a plethora of staff wandering about. We sat for 20 minutes and asked not once but twice for service and still no one came to our table of seven. This is the absolute epitome of brokenness and dysfunction in a restaurant. This place needs not just new management but also entire new workplace culture. read more

Me and my two friends just ate here. Made us wait 30-40 minutes for cold, dry, and stale food. The gravy taste like sewage water, highly disappointed and do NOT recommend. Also, i would like to mention i asked for a ULTIMATE CHEESE AND BACON BURGER, let me emphasize BACON because i got NONE, also i got the butt slice and only the butt slice of tomatoe and two shreds of lettuce and enough onion to kill me and negative cheese pull. in conclusion, don't visit Kelsey's. read more

We had a wonderful experience after a long Niagara day. We stumbled into a clean, excellence ambiance yet relaxed enough for our family of 4 with 2 teens environment. Nachos, chicken and half sheet easily satisfied the teens for appetizer. Our server was excellent, kind helpful and in top of it. Food was great. read more

Me and some friends grabbed a hangover brunch here and were happy to find they had bloody Marys. They bloodies were a bit sweet and not spicy enough for our taste but they did the job. The food was all very tasty and we were happy with our choices. Our server was quick and friendly as well. read more

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Wow. Save your money. Buying a 12 hour old hotdog and coffee from a gas station would be more satisfying and have more flavour. Too much to type but 3 different pints were delivered to the table all flat. Ordered a bottled instead. Everything was cold. fries were cold and under seasoned we told waitress and she had a new batch delivered also cold. Not luke warm cold. Very surprising. The Thai curry bowl the Sauce had decent flavour the chicken clearly came from a frozen bag of cooked chicken as they were still frozen in centre and rubbery. The veggies came from a bag and were also cold. Waitress offered to warm it up but didn't want to bother. Quickly finished meal and left never to return. read more

Great Experience. Covered patio was awesome. Service was good. Food was awesome. Started with the Four Cheese Spinach Dip. It was the best spinach dip I've ever had. Also ordered the Messy Fish Sandwich and Steak,Bacon,Swiss Sandwich....yum. Highly recommend. read more

We decided to try Kelsey's and the review is mixed. Service was SLOOOOO! We had to ask that the table be cleaned before seating. Drinks arrived in an acceptable time but salads were nowhere to be found until we reminded the server. We ordered the spinach dip appetizer and the 8oz chicken thigh dishes. The spinach dip was overly cheesy but ok. The the fried chicken thighs were excellent! By the way the salads were DRENCHED in a VERY vinegary dressing. Eh! Glad we decided not to eat a diner there because it would probably take all night!! If not for the chicken dish this place would be a 2 star place for sure! read more

They told me to reach out. Between calling and emailing them, they never answered myself or my boyfriend. It has been almost a month. They want to act like they care by responding, but they don't. The don't do anything when you have a bad experience, except continue to have subpar service and to serve bad food. read more

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Ok. I know the niag Niagara ppl Niagara area is overpriced but I thought maybe since this was a chain it would be reasonable. I liked the chicken tenders. My kids did not. read more

Went here for lunch/ Dinner the inside was very nice and clean. The pasta I had was good but the chicken was a little hard but overall it was decent they give you nice portions for food. Also the Server was nice and helpful read more

Kelsey's - American Near Me - Niagara Falls, Ontario

Food was awesome and the decor was very pleasing. But what really elevated the experience for me was the service. I had the pleasure of being attended by Haley. She was a consummate professional and made the dining experience all the better. Exceptional service is hard to come by these days, but Haley made me believe that such professionalism definitely exists. Thank you to Haley and the entire staff at Kelseys. I will most definitely return to this establishment. Thank you for the memories! read more

I'm not sure where to begin. I like the ambiance and our server was really nice. Unfortunately, there was a bee in my frozen drink, which was not really a big deal and I wanted to just order a beer instead. When the appetizer was dropped off by a different server I told her that there was a bee in my drink and she didn't let me finish what I wanted to say and proceeded to tell me there are bees everywhere and pretty much acted and spoke as if bees in a drink is the norm. After telling her I understand that and it was not like the bee just flew in my drink It was cut in half and it obvious that it was mixed in when the drink was made. She got upset and couldn't understand what the big deal was. I told her the big deal was her attitude. So we decided to leave and go across the street to the works for a burger and service was 100 times much better. I did apologize to our server who was super nice but her so called manager left a bad taste in my mouth. read more

I got the chicken with some veggies. All around, pretty good. We were in the area and I've never tried Kelsey's before, so I figured.. Why not? Service was great, location is okay. A little bland for my liking, but everyone is different. My friend loved their meal and had a better experience than me. 3.3/5 read more

Kelsey's - American Near Me - Niagara Falls, Ontario

food was good but they took a disgusting amount of time to talk to a British tourist right next to us the waiter took ten minutes to talk right beside us i swear to god why even come to Canada of all places niagara is a filthy tourist hell hole where water cost 6 cad maybe crank up the ac its way to sweaty in there, stop taking your own time this is far by one of the middest Kelsey's ive been to as a canadian. read more

Service was excellent, shoutout to Patrick, sorry if I misspell your name wrong. He was very quick and attentive. The host was rude and assigned us to a dirty table, I end up cleaning it because she already seemed annoyed. The food was alright, we enjoyed mostly the funnel cake fries w/ vanilla ice cream. read more

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My sister, mom, and I visited the Niagara Falls area this past weekend and decided to stop in to Kelsey's for a bite to eat. We were seated fairly quickly which was nice. However, our table and menus were a bit dirty which was not a big deal as they quickly cleaned everything. The young man who served us was very nice; however, he did disappear for 10-15 mins when we needed a drink and napkins, which was a bit annoying. To eat, we ordered chicken tenders with poutine, a Caesar salad, and nachos. All of the items were good. The chicken on my salad was cold and I would've preferred it to be warm. However, I did try some of the other items and it was all very tasty. I really liked the poutine. Overall, we had a good experience and would definitely visit again next time we are in the area. read more

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The service was friendly, but like most of Niagara Falls, the food was pretty bad. We got the chicken nachos which were topped with some of the blandest chicken I can remember. Even worse was the cookie for dessert. I couldn't finish it it was so bad. How do you make a bad cookie. At least you could people watch. read more

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This was the worst experience I have had in a long time. The waitress was pleasant until I had a complaint about the burger I ordered. After that, she was rude and unhelpful ignoring our attempts to get her attention. We were NOT rude to her at all and did not appreciate how she treated us. When we ordered my burger my husband very politely asked that it be well done because the last time we came it was all pink inside. She said all meat has to be prepared well done now. When she served the burger it was lukewarm and had pink blotches on the inside. She tried to argue about this when I showed her then said she would have them fix it but at NO TIME did she apologize which i find very rude and offensive. the second burger was served by someone else who put it on the table and walked away without saying a word. I know anyone can make a mistake but I don't appreciate being treated so badly especially from someone that expects a tip!!! Very disappointed. You might not care as I am only one customer but she must be treating others badly when they have the nerve to complain. We were never rude or unkind to her and should have received the same courtesy !!!! read more

Stopped here while in clifton hill. The menu is appetizing and lures you in. The food is not as good as it looks on the menu. The food took so long to come and the service was nothing special. read more

Went on a trip to Niagara Falls and decided to eat at Kelsey's since it was near many of the attractions I wanted to go to. It's a fairly large place with lots of booths and bar seating, perfect for families or a night out. We were seated right away but probably waited a good 15 minutes before someone actually came by to serve us. Our server was apologetic and told us that someone had called in sick and he wasn't informed that he was serving our table, which we totally understood. To start, my partner and I ordered the four cheese spinach dip with baked pita. I ordered the chicken, beet, and goat cheese salad as my main, and my partner ordered the mushroom melter burger. The spinach dip itself was great and fresh, but the pita was super tough and dry. We've had this exact order at different Kelsey's locations and never had this issue with their pita before. I enjoyed my salad. It was a good portion and was surprisingly very filling. It had good amounts of chicken which was great, especially since many places barely give you any chicken in your salads. I had a bite of my partners burger since he wasn't very satisfied with it, and I found that the patty lacked much flavour and was over cooked. The beef was dry and bland. Luckily the other toppings were flavourful and made up for it. Towards the end of our meal, I overheard our waiter apologizing for the late service to a table next to us, saying that someone had just gotten fired. I found it odd how our excuse was that someone called in sick, and theirs was a different one. Perhaps it was just a bad day for the staff, but it definitely threw me off. Overall, it's not a bad place to grab some lunch or dinner if you're in the area. The portion sizes are fair but on the pricier side, and the food is average. You might be able to find some better restaurants to eat at around the block. read more

Kelsey's - Mushroom melted with fries - American Near Me - Niagara Falls, Ontario

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Meh. Too loud. Service was mediocre. Food was cold and took far too long. Nachos and a kids spaghetti took over an hour to get. This place is overrated. It's only plus is that it's conveniently located. read more

Went here on new years eve. Our server waa great! I forget her name but she was working by the bar lounge area. She was prompt, checked up on us a few times and very friendly. She made us feel welcomed. Got the spinach and cheese dip with baked pita, chicken fried chicken, and sirloin steak dish. Food was great, we finished everything. Everything was hot. Only improvement would be the gravy - it was a bit salty. I had to scrape off some gravy form the chicken. Overall, not a bad restaurant to eat in especially Niagara can be quite expensive. read more

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Located in the heart of the downtown Niagara Falls area, Clifton Hill St., is this nice restaurant with plenty of seating and a covered outdoor patio. For a Saturday night with a little rain, this place was popping. On the patio was live music which was streaming throughout the entire restaurant. Although the restaurant was very crowded, our group of 9 was sat right away. Service was great. Our waiter was friendly and very attentive. When I asked if the fireworks over the falls were still happening that night with the rain, he said he would have the manager check the website for us. They were still going off as planned and he told us some good viewing spots if we were staying in the area. As for the food, it was enjoyable. I'm not sure if I liked it because I was hungry and just finished running a race, or it really was tasty. Either way, I enjoyed it. Presentation was nice and I appreciate the substitution of veggies for pasta. Portions aren't huge, but the perfect amount. We also had some appetizers for the table. I had a little bit of everything but mostly the cauliflower bites were more my thing. Bonus, they split the bill to make it easy on us. Our waiter asked from the beginning if we would like that and of course we said yes. There is a parking lot behind the go-cart track that was about a 2 minute walk to the restaurant and approx $13. read more

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Went for lunch several weeks ago and all was perfect. Food was tasty and hot, service was fast and friendly and was reasonably priced. Also their drink menu was fantastic! Would recommend read more

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Was in town for New Year weekend and settled here for lunch. Was greeted and seated promptly, our server was fantastic, the service was really good. The restaurant and our table were clean. Order: Broccoli & Cheddar Soup, Fish and Chips, Goat Cheese and & Beet Salad with Grilled Chicken, Wings (Medium Sauce) with Poutine, Kids Cheese Pizza, Patty Melt with Fries. No disappointments, everything was solid. It's a fairly large location with many tables and able to accommodate large groups. Would recommend. read more

Seated quickly for a party of four. Our server was great for the most part. He did take a long time to place our order but made it up by checking up on us 2-3 times after our meal was served. I had the appy burger with a Caesar salad. The patties tasted like typical store bought frozen burgers. Relatively hard to chew through and dry. I had hoped for more spinach dip to combat this problem. read more

Kelsey's - appy burger without tortilla chips and Caesar salad - American Near Me - Niagara Falls, Ontario

Came here for lunch today after seeing the long line of people waiting to get in the night before. Surely we thought it had to be good!Unfortunately that was not the case. To begin, there were about 6 staff members working the front. They all gave off the impression that they didn't want to be there through short answers to questions and being unresponsive. When we were seated, our waiter was very very nice and gave us multiple recommendations on what to do and where to go while we were in Niagara. This definitely made up for the front desk being rude. We ordered the spinach and cheese dip to start with baked pita, a 10 count of wings with honey garlic and bbq sauce, and a side Caesar salad. The spinach and cheese dip itself was good (the highlight of the entire meal), but the pita bread seemed like it had been over baked as it was very hard and crunchy. The wings were probably the tiniest wings I had ever been served before. They definitely are not worth the $20.48 price tag. And the Caesar salad was very plain and seemed like it had just been thrown together quickly in the back. I felt as if this restaurant was a little over priced for the food that was served to us. read more

Only got four stars bc it was open late on a Friday. We were traveling and got to Niagara very late 12:30am and wanted a bite to eat. The Clifton Hills restaurants are open late on the weekends. The food was just okay. Not very much flavor but the server was nice enough. Probably wont be back but was happy to give it a try at 1am. read more

The food looks NOTHING LIKE THE PICTURES POSTED IN THE FRONT OF THE RESTAURANT. Ordered a beef tenderloin sandwich of some sort. The picture in the menu looked amazing but when we got it, there was very very little beef on the sandwich very skimpy. Disappointed. Would not eat there again. read more

Food was awful. After waiting 15 minutes to get drinks waited another hour for food. When our food did come out it was cold. Fries tasted like sitting for an hour and the cheese on burgers wasn't even melted to the burger. Service was awful after getting drinks 15 minutes after sitting another girl came over to let us know that our waiter's shift ended and she was taking over. I get shifts change but in the middle of service you should finish the table till it's completed. I don't like saying anything to wait staff but when food came out everything cold they said they would bring fresh fries out which in the final bill they billed us for sides of fries which manager had to fix. Never will I return to this place. read more

Kelsey's sits atop a hill, ascending (literally and figuratively) above the scrappy rabble of "uptown" Niagara Falls Canada. Walking around this place is a trip! In the first couple floors of every building, there's a freak show trying to out-freak the place next door. But Kelsey's is no freak. They may have super freak ladies on staff, but that is for another day. What is freaky is how hard it is to find Molson on tap in Canada. Not in the downtown bars in Toronto, not at the Sky Dome where the Blue Jays play...WTF (aka "What The Freak)?! Years back when USA inflicted Bud and Miller and Genesee Cream Ale (kid you not) on its citizens, Molson was like the rich neighbor with all the latest toys (and super freaks), and it was everywhere, even sponsoring Hockey Night in Canada. Today you can find it at Kelsey's, as did I. read more

Kelsey's - Molson on tap. Screw the craft bores. - American Near Me - Niagara Falls, Ontario

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Service was good. Best spinach dip I've had in a while. Affordable for a tourist area. read more

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The place is conveniently place at the corner of Clifton Hill & Victoria Ave. It's a huge place, with a long bar and plenty of tables. TV screens all al g the Bar A 15 min wait at peak dinner time was not too bad. I had Ribs & Wings, Rice,Slaw & Molson, nice warm meal after a drive and before the show. The ribs were a bit over cooked. The Wings were good. A bit overpriced, but open and full of hungry tourists. Service was friendly and nice. read more

Kelsey's - Ribs & Wings!!!! - American Near Me - Niagara Falls, Ontario

Don't waste your time or money on this establishment. Service, was poor, food was even worse. For example--did not set the table with enough silverware so when our food came out we had to wait to eat, until we could get another place setting. When our wings were delivered to the table the waitress did not bring out wet naps or extra napkins, nor extra plates (for discarded bones). Lastly, my salad was so overly dressed I could not finish the bottom half (dressing pooled at bottom of plate). When I mentioned to the waitress, she laughed and said, " yeah, that's how it's prepared." read more

Came during the eclipse, so understandably things were very busy. Despite this, we got our table and food quickly and everything was good! Our server was very kind and did a great job. read more

My friends & I were in town to celebrate a birthday. This restaurant was recommended by an employee at our hotel. They were a little busy so we got on the waiting list but only had to wait about 5 minutes for a table. We got a free order of fried pickles through the yelp app. It was our first time trying them & we all thought that were good & fried well with a great amount of crispness. I ordered the chicken alfredo pasta with spinach & sun-dried tomatoes. The dish was bland & had too much cheese for my taste. My friends enjoyed their buffalo chicken wrap & onion rings. We thought that our waiter, Zsolt S. was very short with us anytime that we asked him for stuff. He was not personable & service was a little slow. They were busy so I can understand some slowness but he rarely checked on us unless we stopped him & asked for things like water, condiments, silverware etc. My friend got a free dessert for her birthday. We loved the live musician that played the guitar & sang while we ate. He was very talented. The business was large but a little loud with a combination of the patrons and being that the business is open you can hear the cars and motorcycles riding down the street on the strip. There are also tv's in the business and a large bar. The water pressure in the bathroom is really low and we thought there was only one hand dryer in there but we found another one near the door away from the sinks when you exit the bathroom. Based upon this experience I wouldn't return or recommend this business to anyone. read more

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After a hot day of walking around to all the attractions in the Clifton Hill area, we were starving and saw they had patio seating, so we stopped in here for lunch and drinks. Of course the GIANT mason jar cocktails grabbed my eye... so I had to get one. I had their fish and chips for lunch. I was pretty happy with my decision. We really enjoyed sitting along the balcony and watching all the people. read more

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Food quality is among the worst out of anything I've ever eaten. Chicken strips are almost impossible to mess up but these undersized pieces of cardboard really surprised me. Had to download yelp just to express how disappointed I was so maybe you guys don't make the same mistakes I did by walking through their doors. This plate was 16$ read more

Kelsey's - Terrible chicken fingers food taste like cardboard Crazy to even call this place a Kelsey's - American Near Me - Niagara Falls, Ontario

The food took forever to come out of the kitchen. When it arrived, it was burnt, too salty, and dry.