1. Keino Cycles

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Brooklyn, NY

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Keino Cycles

1.0 (1 review)
Closed • 10:00 am - 6:00 pm

Services - Keino Cycles

Auto electronics installation

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3 years ago

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Ducati New York - 2017 Ducati monster

Ducati New York

(108 reviews)

$$$

South Village

This Ducati store is a spacious and beautiful showroom. They have a great deal of merch for sale…read more They host events to commorate the drops of new bikes, many of which are collaborations. The art on some scramblers has been pretty amazing!

I came in here, eye on a used 2024 Royal Enfield Classic 350, cash in hand, and walked out. Do not…read moreshop used inventory here! My first interaction with Daniel was embarrassing. He tried to tell me the bike was unreliable and didn't have ABS. I told him I was looking right at them on the bike. I asked for the odometer reading, and he tells me the battery is dead. Since he clearly didn't know anything about the bike specs, I went to Ava. She asked me on the phone if I wanted to pay in full or do a payment plan, and I told her the battery was dead. They scheduled a meeting for a Friday, which had to be rescheduled for the following week because the battery still hadn't come in. I go in today finally, battery installed, bike turns on, and she asks if I plan to drive it off the lot today. Yes of course, but she said it still hadn't been serviced yet, then tells me it's too early to be serviced at 31 miles. I don't necessarily want to keep making trips here if they can't guarantee I can leave with the bike. I arrive and I cannot get a straight answer on where this bike came from. Daniel told me it was a trade-in. Ava told me initially that the owner likely bought it for himself then changed his mind, then she said he may have bought it as a gift, then she said actually it came from a disabled owner who bent the clutch lever in to accommodate his disability. I asked for some kind of verification of this history and they said they couldn't provide it. Not to mention the clutch lever was loose and because it was bent they needed to replace it, which again prevents me from leaving with the bike that day and added yet another trip. Ava asked a man named Leo to talk to me about the service history, and he said they hadn't performed anything. I asked what about the battery? And he goes oh yeah well that. Everyone's attitude felt extremely apathetic and even insulted I inquired about the history of a used bike. They never even offered me or my partner water. The worst part was the breakdown of fees. They said they have a non-negotiable $595 dealer prep fee. For a used bike! That isn't even a Ducati! They can't even service the Enfield with Enfield parts. The receipt for the battery was for a generic YTX9-BS. They wouldn't remove the dealer prep fee, and claimed they needed to charge over $300 for registration. Max allowed by NYS Law is $175. Again, they seemed extremely jaded that I had the audacity to come prepared. When I assumed I could hold onto the buyer report to consider it at home, the manager ripped the papers from my hand, claiming they were "legal documents" I could sign and I wasn't allowed to keep them. That was not only bizarre, but aggressive. After I asked them to remove all the registration and documentation fees, they still came up with $4250, $750 over asking, for a used bike because they "can't remove a dealer prep fee" for a bike they haven't prepared a damn thing for. I counter-offered $4K cash, they declined and I walked out. The entire interaction lacked expertise, care, or even basic courtesy and customer service. It's one thing to charge exorbitant fees on a used bike, it's another to do it rudely, especially having come in with cash in hand to pay free and clear. Avoid this location, go to Cycle Therapy and work with individuals like Rav who aren't going to charge you a prep fee for used bikes.

Motorcycle Center

Motorcycle Center

(10 reviews)

I've written before and I feel that I must write again. Yesterday at around 4pm just before the…read morestart of a big holiday I ripped the kick stand off of my road king. I called Sal and he said come on in . Since they close at 5pm I figured at least I'd be able to leave the bike inside for the long weekend. When I got there Sal, and his 2 mechanics Jose and Joe all started working on my bike. Even though it went past 5pm they never stopped working until they fixed my bike. They love fixing bikes the way I love riding bikes. It's the beginning of a great weekend and thanks to Sal and his team I'm riding. I wouldn't let anyone else touch my bike

I had a squeak coming from the back of my bike, and I called the shop and they told me to swing…read moreby. When I arrived, Sal stopped what he was doing and inspected my bike. Immediately, he noticed the belt was too tight. He didn't have time to road test it at that time but he told me how to prep the bike and come back first thing in the morning. I followed his instructions. First thing the next day, he met me and took my bike out. We didn't hear the squeak but he told me to wait so he can adjust the belt on the spot! When has a mechanic ever done the work while you watched and waited?!! It was so great that he took the time to talk things through and give me the attention we deserve. When I asked how much I owed, he shrugged and said a number that I couldn't feel comfortable without adding 50%. I highly recommend and I will never go back to the dealer again!

Voromotors

Voromotors

(30 reviews)

Sunset Park

I recently purchased 2 Voromotor Hooga Daytona scooters from Votomotors direct. I have yet to take…read morea ride without having an issue. In requesting customer service assistance after spending over $7000 on 2 scooters, Jonathan in their customer service chat typed "Just be patient even cars and giant tractors have some little DIYs for users and owners from time to time...I feel that you were impatient...I thought you'd figure but since you are demanding specifics... I will request this one from the guys at the factory..."

Over 7 MONTHS UNUSABLE: Catastrophic Service Failure from a Returning Customer…read moreDate of Purchase April 2024 (7months ago) Product: EMOVE Cruiser S As a returning customer who placed trust in Voro Motors a second time, my experience has been an utter catastrophe. My second scooter was damaged straight out of the box, rendering it completely unusable and unsafe. What followed has been a seven-month nightmare of non-existent customer service and zero accountability. The Facts: The scooter was delivered damaged. I immediately filed a claim and provided all requested photos and documentation. Seven months later, in November, I still have a fully paid-for, expensive piece of equipment sitting uselessly in a shop. The company's "follow-up" is abysmal. I have spent countless hours repeatedly initiating contact, submitting duplicate information, and waiting for weeks on end for simple status updates. The follow-up from Voro Motors is virtually non-existent, leaving me completely stranded. This is not a temporary delay; this is a total failure to honor the warranty and provide basic support. I have paid for a vehicle I have not been able to ride for nearly half a year. On October 16th Voro agreed to give me a full refund. More than 30days later, No refund and nobody will return a phone call or text message. Potential customers need to be aware: if anything goes wrong with your scooter, you will be left completely unsupported. I strongly advise looking elsewhere. This level of customer neglect is unacceptable.

Keino Cycles - motorcycledealers - Updated October 2026

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