OK - my relationship with DucatiNYC got off in the wrong foot when I got some bad information about inventory. I went ahead and bought a Scrambler then a Streetfighter from a dealer on Long Island. Turns out Marcos is a friend of a friend and when he found out he called me personally and made good. Since then everything I've needed has been done here and I am 100% satisfied! Angel in service is awesome, Marcos is always helpful and happy. This is the busiest Ducati dealer in America and I can say I know why. Yes, great location helps but without the solid team it wouldn't matter. I strongly endorse these guys - the best! Already eyeing the SFV4SP.... read more

Ducati New York - The best! - Motorcycle Repair Near Me - New York, New York

They don't help with future Ducati owners of private sales. You have to purchase from them if you want to be treated kindly. Other Ducati dealers like Hudson Valley were very helpful answering all of my questions and encouraged me to become a Ducati owner. read more

The manager Marcos is fantastic. He knows everything about motorcycles giving great advice and cares. Anything you need he is right on top of it. Cannot say enough how he goes out of his way to make this shop a wonderful experience. Maintenance is great with Angel giving updates and on top of his game. In fact everybody in service is fantastic with great turnaround time on very complicated repairs. Very experienced service people that work on Ducatis so you know your bike is fixed right. They even throw great parties to welcome you after the sale. Will buy all my bikes from here. Thanks again!!! read more

The store has a lot of nice bikes I specifically went to the store. However, when it comes to merchandise, everything is either XS or XXL. after finding $300 worth of merchandise the only way I could check out was to give him my said I just want to check said I can't do that. It's out of my control. I need your name I said so you're going to just let me walk out and I disappointed with the service couldn't track down anyone to check me out sent me down to service to check out. read more

Its an adult toy store, great staff, great service, love the leathers. I will most definitely ne back!

To improve, we could enhance communication, streamline processes, or focus on more personalized customer experiences. read more

Ducati New York - Took V2 for a tire change. Next day, bike wouldn't start, showing dead battery. Upon checking, I noticed battery lock was open. - Motorcycle Repair Near Me - New York, New York

I was hoping to get a better service than the one I got at Gold Coast on LI. it turns out to be the same. Not reliable . The front of the house is good, but the attention to details is missing from the technicians. read more

I absolutely love this place! The people who work here makes it an amazing experience. Hands down the most down to earth and friendly. The service manager, Angel Gonzalez is impeccable! He truly cares about providing the best customer service possible. Truly goes above and beyond. Thank you very much Ducati NYC Team, you guys are truly the very best!!! read more

Ducati New York - Brother and I riding in Long Island, NY. - Motorcycle Repair Near Me - New York, New York

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I go nothing nice to say except the people are decent human beings. But as a whole ducati NYC sucks. I go to all dealerships and they have to never great as i walk in. They avoid questions-and conversation. I would not buy a bike here. Especially since they rang to 40k and up!!! read more

These dudes are all about service and generally being good human beings. Next bike will be purchased from them. Contrast them with the now defunct BMW Motorrad folks in Midtown and it's no contest. Before they decided to close down they were great. The process they used to wind that biz down was subpar. I'm half tempted to trade in my bike towards a new Ducati to remove the headache of needing to service by my NineT in NJ. Not to mention, Ducatis are beautiful bikes. read more

Big Thanks to Steve! I went there last Saturday, I was concerned about a missing bolt from my Scrambler ( ugh! ) I showed up without appointment wondering if was possible to order the missing part. Not only Steve allowed me to enter in the showroom, gave me a tour, but in the end his mechanic Webb fix my bike for free! You guys are rockstars! You made my day, you save my bike from a potential disaster and especially in this difficult times you demonstrate how important is the customers care. Thank You! read more

My husband rides motorcycle since 2010 so it is really easy for me to buy him a present. So we visited this store during our vacation in New York and I bought him a new leather jacket. Staff are nice and kind, helped me enough with size and gave an additional discount. We love Ducati :) read more

Ducati New York - Motorcycle Repair Near Me - New York, New York

From the moment I sent an email in my interest for a new bike at Ducati New York to when Tony handed me the keys to my new 2018 Ducati Panigale 959, everything was an amazing experience. Thank you Tony for hooking it up, giving me the best prices, and introducing me to the New York Ducati family!! All of you guys were amazing. Salamat Pinsan! read more

Ducati New York - 2018 Ducati Panigale 959 - Motorcycle Repair Near Me - New York, New York

Wanted a new snell 2020+ helmet. Decent selection of Arai helmets. Ducai, shoei and Bell also up on the racks. Excellent , friendly staff. The bike collection on the floor is amazing and too tempting - so beware. Freeze your credit before walking in here. read more

I had a fantastic experience at Ducati New York. Everyone there is polite, professional and knowledgeable. I never felt like I was getting a hard sell or that they were only interested in pushing higher ticket bikes on me. They really wanted to ensure that I had a good experience and that I chose the bike that was right for me and my needs. Given that Ducati is a luxury brand, it only makes sense to expect a luxury experience and I was not disappointed. I specifically worked with Tony and Marcos and I thoroughly enjoyed my experience with both of them. Tony answered every question I had with extreme detail, went above and beyond to give me information on the bike I was interested in and worked with me on the terms of my purchase. At no point did he push anything on me, and I really appreciated this. Marcos was thorough, professional and attentive. Just like Tony, he did not do the hard sell routine for anything, and he made sure that my understanding of the purchase details was crystal clear. All in all, I was impressed with the service and I am a very content with my purchase. If you are in the NYC area and are looking to purchase a Ducati, this is absolutely the place to go, hands down. read more

These guys are pro's! Tony Mendoza did an unbelievable job. I ran into an issue buying a bike that resulted in a few wasted weeks. The dealer had a $500.00 deposit that I was expecting to lose once I decided not to take the bike. In the end Tony was more than accommodating and refunded the full deposit, in exchange for a promise that if I but a bike in the future I make sure to come back. That's 100% guaranteed! Thanks Guys!!! read more

Ducati New York - My main man Duke! - Motorcycle Repair Near Me - New York, New York

I walked by this shop a hundred times but was nervous going in. I knew I wanted a bike but I hadn't ridden in years and didn't want to look or sound like an idiot. 2 weeks ago I finally went in to nose around. I bumped into Steve the owner who took a few minutes to introduce himself, ask about my riding history, inquire about my visit. He wasn't pushy or salesy, he just took a few minutes to show me around the shop and then introduce me to various people from all his departments (sales, gear, service, finance). After 3 more visits and spending time with Joe, a really great Product Specialist, I bought my first bike...a gorgeous Bonneville. The whole team made the process easy and fun. My bike was delivered today and I'm looking forward to years of riding and visits back to the shop for service and gear. All in all friendly, knowledgeable, awesome guys and gals. read more

Why the heck it's closed on Sunday this's ridiculous Sunday is the bikers day?! ‍ I also chat on their web site regarding parts they told me someone will call me but it never happen read more

Thank you very much guys for helping me get service on the Diavel. I broke down and was out of state. The service team got me going in record time. Thanks again. read more

Mhel is the guy to go to for all your Ducati needs,Thank you for helping my partner gear up!

Great people working there to offer great service during the sales and after-sales! Multilingual team that doesn't hesitate to answer any questions you may have regarding riding gear or motorcycles. A pitty that due to their location, test rides are not allowed and the prices are not the most competitive! Otherwise, strongly recommended! read more

Let's face it, Ducati is arguably the Rolls Royce of Motorcycles and it can be intimidating to walk into this showroom but truly, the entire staff couldn't be more helpful! I came in to get some items I needed for my bike and they took care of me right away. Zero attitude here. Just top notch customer service. I'm glad to see that they're open again because riding on two wheels is the MOST fun you can have while social distancing! Thank you to the staff from the girl that came in looking for a tire gage and left with a smile. Thank you!!! read more

Great Place! Incredibly nice experience buying and servicing my 1st Ducati. From the moment I first walked in and was greeted byJoe, I knew this place was special. Very pleasant buying experience, and Joe was instrumental in making it so smooth. I keep going for service and purchasing nice Ducati apparel, plus it is located in such a hip NYC spot. Customer for life! read more

I bought five bikes there thru the years. It helps (them) that this is the only real motorcycle shop in town. So it really only goes one way. But again, they're great. Staff is nice, Marco is really the best one. Crazy expensive for service, but it is what it is. Ashley is actually pretty awesome. read more

Ducati New York - My Diavel - Motorcycle Repair Near Me - New York, New York

I had a minor accident on a Triumph Thruxton that bent the front tubes and scraped up the side of the bike. I'd bought the bike at the Metuchen dealership, but since I live in Brooklyn, had the bike taken to the shop in Manhattan. I called the shop, asked them when they could get me in and gave me a date 2 weeks out. The shop in Metuchen said it would be at least that before I could take it there. So, Manhattan it is. Dropped off the bike and coordinated the insurance guy to go look at it with the shop. Shop produced a quote, insurance guy sent it to me, authorized the repairs, and called it a day. Two weeks later I called to check in on progress. Guy on the phone didn't know, but said they'd call me back. No call back. Called a few days later, same thing: said they'd call me back, no call back. A month after I dropped off the bike, I was in the area, so stopped by. Staff told me they were waiting on parts but should have them in a week. Great. So, bike should be ready in two weeks max, right? Fully a month later (so, two full months elapsed time), the bike is finally ready. During this time, no updates -- I call every two weeks to check in and get the run-around each time. Go in to pick up the bike. The shop produces an invoice that's 20% higher than quoted. They swapped out parts they didn't quote and never called me or insurance to authorize the change. They didn't save the old parts, so I couldn't verify with insurance, so had to pay the extra amount. Not happy about this at all, but accepted it and moved on. Got the bike home. Took it out for a ride. Front wheel is clearly out of alignment. Call the shop. They say to bring it back in. I bring it back in. (Now, probably at 3 months elapsed time.) Drop off the bike. About a week later, get a call to pick it up. When I come in I ask, "So, what was the problem?" Staff member says, "Don't know, but the mechanic said it should be better now." Hrm. That's weird. Take the bike back. Get on the highway two weeks later and the front wheel is clearly out of alignment. If I stand on the pegs and look at the wheels, it's visibly wobbling. At this point, I can either take it back to this shop and deal with them again, or take it to Metuchen and have them look at it. Since the Manhattan dealership is clearly incompetent, I take it to Metuchen. Fifteen minutes at the Metuchen mechanic and he says, "Your rim is bent." They fix it, problem solved. How a professional motorcycle shop charged with fixing front-end damage on a bike could miss a visibly bent rim is beyond me. That combined with the absolutely pathetic customer service leaves me completely unimpressed with this store. read more

The worst most unprofessional service shop I have seen. Called a month prior for an appointment. When the time came for me to bring in the bike, I get called by one of their techs. Guess what? Although you have an appointment, you'll have to wait ANOTHER month. All I heard was excuse after excuse, And they try to divert me by increasing the price, making up more excuses, when I said I don't care about the money, they continued making more excuses. I finally just said fuck it, and gave up on these losers. WORST FUCKING SERVICE SHOP EVER. read more

I was very disappointed with the level of service, salesmanship and attention to detail (well, lack there of) that this dealership offered. It was very obviously a sausage factory of tourists seeking hokey branded Ducati and Triumph merch and 1%ers who don't care about the price tag of anything they buy. The salespeople pounce on you, don't answer your questions directly and know very little about their stock, financing plans and even general motorcycling issues. Instead, talk to you about innocuous things to steer your mind away from the fact that you're paying sticker price for the bike. If you're a tourist, new to biking, or are willing to pay more because you don't want to take a 30 minute drive outside of the city. Great. Otherwise, steer clear from this place. read more

The guys at Ducati don't simply make sales and service bikes, they are creating an extended family with an atmosphere conducive to just stopping in and saying hello. I am on my second bike and still can't stay away from the store. I often swing by to check out the new gear, the new bikes or sometimes, simply to talk with the guys. And the doors of Ducati NYC are always open to help with any questions that may come up - questions not just about the bikes but also basic riding tips and good advice. I have been to other stores, some small mom and pop shops, some bigger dealers and nothing can come close to the experience you will receive from Steve, Marco, Eric and the gang. They are hard core enthusiasts that share their knowledge and experience willingly with newbies like me. There is nothing intimidating about this store; just an open hand and welcoming atmosphere which makes getting on a bike, especially your first, that much easier, that much simpler and that much more fun - and that is what it is all about. read more

About three weeks ago, i was looking for a bike and was very interested in the Ducati Monster 1100EVO Diesel edition. I first went to the location at New Hyde park because it was closer to me and didn't want to deal with the city traffic. After checking out the bike there, I fell in love with it. When i called the next day, the bike was sold. There's a saying in the car business, and it could deff apply here, that the car you want tomorrow is sold to the person who saw it yesterday. They said they can get me another bike by the end of the month but being the type of person i am, I had to have the bike and that's how i came across these fine folks. When i called Ducati Triumph, i was transferred to the sales department and assisted by Joonil. I asked if they had the bike i was interested in and he said yes. That pretty much made my day. I went straight to pricing and cut to the chase. the price deference from what i was quoted at the other dealership was about $1000. Joonil was very professional in his negotiations and being a sales manager myself, i respected that. He asked to see the offer the other dealership made in writing, just like i read in another review, but it wasn't deceitful as he portraits them to be. The bottom line is that they are a business and they need to stick to certain figures. I expressed to him that I'm not looking to haggle and want the bike. He asked to call me back. He did as promised and we worked a deal that we both were happy about. My schedule is pretty busy and since i wanted the bike right away, and being that my schedule was limited we couldn't really find a day that was good for me. I was so impressed by Joonil even offering to come to my house to sign and fill out the paper work. I don't have that in me to let him do so and the only day that i can go for the paper work is Mon cause it's Presidents day and I'm off. I didn't know that they didn't open on Mondays. But what do they do? Joonil and Marcos come down to the city, on Presidents day, open the dealership so i can fill out all the necessary paper work to get the ball rolling. Now if that's not customer service, I don't know what is. They were both so nice, friendly and knowledgeable. The paper work was a breeze. The bike was ready a few days after and went for pick up. I saw Marcos for some final signatures and had the walk around the bike with Joon. Again, the same level of service. I thank them and will recommend them. I really do not write any reviews on Yelp. I use it mostly to find good places to eat but I had to write something about the great level of service i received especially when both gentleman came in on their day off to accommodate my schedule. read more

The new ownership has really turned this place into a joy to be around. Every single person I've dealt with on my multiple visits has been more than accommodating to me and my questions and requests. They take their time to answer your questions and make sure you get the correct part you need or are satisfied with your bike service/purchase. They have already won my business for gear and supplies and will definitely be a spot I go to for a new bike purchase when I'm ready for my next Triumph. read more

If you had asked me a year ago to rate this store I would've given it a very strong three stars as opposed to the very strong four it gets now. Service before was lukewarm and friendly as long as you had money. Today service is friendly from the time you set foot on the sidewalk outside. When my friends and I take trips out the state we always meet at Ducati New York and the guys inside always come out to talk and have offered us coffee and Red Bulls from time to time. I bought my Triumph from here years ago and they still remember me and, yes they're trying to get me to come back in and spend more money I don't have but hey, at least they do it with a smile. Glad they're open for business again. read more

These guys were super helpful when I talked to them today about the merits of a Ducati Monster vs. a decked-out Bonneville. Both Raphael and Marcos laid out the facts and were super honest with me, even when I told them I was from way out of town. They had a Bonneville they had customized on display that was really, really awesome. Not many shops can customize a bike and have it look "right" but they pulled it off. Even though I didn't spend a dollar here it says something about the service and sales staff when they know how to treat people and know their way around a bike. read more

This is going to be though as this dealer is tainted with the previous two "attempts" at operating a high-end motorcycle shop in the city. The location is amazing, but that also translates to high rent. Also, it's not "big enough" the service area does not have a proper garage to accommodate that many bikes so they need to move the bikes out and in all the time. Since there are a lot of "lookers" and not enough "buyers" they are reluctant to open on "expected" holidays - for example Black Friday / Black Saturday. The reason is, they are a "stair accessed" store, bikes, service, parts all accessible from within and they cannot lock it down. So if they want to open on a vacation day, they need to bring the entire staff, take the bikes in the service out, do the day, and put them back in. Operating the entire staff on such a high-pay vacation day does not pay off for them, so they don't open on these days and piss everybody off. Alas, the allure is there and with the last management change, things seem to have taken a turn for the better. Marcos "Spaniard" Martinez (Sales and Operations Manager) is doing a fantastic job at creating that "welcome feel" for the entire shop and purchasing experience. I walked in, did my bidding, back and forths, hand-shakes, calls, emails and usual threats and Marcos was there at the end of the phone line, or the email bravely countering my attacks. The entire purchasing process was courteous, fun, professional and efficient at all levels - this is not my first bike purchase btw. Their location is their biggest advantage and the biggest disadvantage. For the time being, I am the proud owner of a Triumph Tiger Explorer and so far Marcos and the rest of the team at Ducati Triumph New York has been in full support of all my questions, needs and quirks. Now, keep in mind that I have 0 (zero) service experience with them and I am hoping that that experience will be late by years - but whence that day comes, I will be like a vulture on their a***sses making sure that my bike is being taken care of. I am not the kind who "waits" for an update, I am the kind that goes in with pliers and pry that update from whatever resource has the information. So am sure, they'll be fine :) Meanwhile, they are the only Ducati Triumph dealership in town, go, check the bikes out. Harass Marcos the Spaniard and tell him "Jim" sent you :) You'll have a blast. read more

This business is registered as a NYS DMV inspection station for motorcycles (#7111999), but they refused to inspect my Vespa since they "only do Ducatis and Triumph." I don't believe that is legal. Don't come for a motorcycle inspection unless you bought your ride from them! read more

I have not used their service department, so my experience so far is only from purchasing a bike. I purchased a brand new Scrambler, and the experience couldn't have been better. Every person (joonil and marcos) that I interacted with were knowledgeable, professional, fun, and felt like dudes I'd go riding with. They also helped me get exactly what I want/need to make my bike customized and personal. They also advised me that I should book service 3-4 weeks out, because that's how busy they are. I guess that's not their fault, and at least they are giving me the head's up so as to make it as painless as possible. Overall, super pro. Good dudes. read more

Sales department is fine, there were only minor glitches when I bought 2013 Tiger 800. Service department stinks. I was told to make a first service appointment when I have 300 miles on the odometer, since they are very busy. I did, in mid-May. The appointment was given for June 28. By the time of the appointment I already had 1300 miles on. No worries, I changed the oil at 500 myself. But I did noticed something strange: a bunch of ants under the glass of the instrument panel. If the ants made it there, the panel housing is defective. "Bring the bike on Friday" - said the guy who made the appointment, - "I'll work on it on Saturday, and everything will be done". Appointment day. After work, in NY summer heat I make a 37 miles trip to the dealership. "When do you want it done?" - asked the nice girl at the register. ASAP, I said. Next week the weather was even hotter, and the work was busy. Only by next Friday did I realize that no one called me to ask to take the bike back. Turns out, they forgot about it. So much for the appointment and 'when-do-you-want-it-back', the latter must have been just a receptionist's curiosity. I spoke to a very apologetic man, who assured me that the guy who made the initial appointment "is not with us anymore, he was was making too many of these mistakes", and promised me repeatedly to do the work - service, and installation of a few options they did not have during the sale - in no time. As for the ants, he said they will file a warranty claim and exchange the whole instrument panel assembly. Tuesday, he said, the work will be done, and we'll call you right away. Fine. I wasn't really surprised when no one called on Tuesday. Next day I called myself. "Sure, we were just going to give you a buzz, everything is ready". Another mad dash after work to the dealership. All is well, I'm assured. And the instrument panel? "Oh, we will file the warranty claim", says the guy - the one who, according to the previous character, is not with them anymore. - But you said it would be done... "We'll give you a call as soon as we get approval. Now, we'll bring your bike to the street." Out I go, and wait for my bike to be brought out. Fifteen minutes later I start pacing, and notice my bike out there, among the dozens of others. Judging by the rain drops (it rained an hour before), it had been there for a while, unbeknownst to the front desk. The top case, where I left the helmet, does not open - never malfunctioned before in 5 years I had it. The E-ZPass is gone. They found the E-ZPass, and I opened the case with a mighty kick (first time for everything), but aggravation level at that point was pretty high. It's the beginning of August. Am I surprised no one called from the Service department to come and have warranty work done? Not really. Nowhere else to go locally; Gold Coast, which is closer to my work, told me over the phone "we do not service bikes we did not sell". So, I'm riding with a bunch of dead ants in the instrument panel. Doesn't bother me terribly. The bike is great. The dealer support - almost nonexistent. Hard to believe - in NYC! read more

The best motorcycle repair and sales shop. Every time I walk in here, i always feel like family. They have outstanding customer service and are ON TOP of their game. This has to be my favorite place to go to get away from the craziness of the city. True Riders, top notch professional service, and an all around great place. Couldn't be more satisfied with this place!!!! read more

I bought a Ducati Monster 796 here a couple of months and the service was impeccable. From explaining the options to making sure I got the bike that was right for me. Yes there are other options to buy bikes in the city but if you want a truly professional experience with the largest selection of ducatis and triumphs then this is the place. I did buy the tire and wheel insurance as I ride in the city and that came in very handy. As expected I had a flat tire and within a day they replaced the tire for no charge. I was so pleased with the service. A shout out to Marco for all his help! read more

Ducati New York - Motorcycle Repair Near Me - New York, New York

I used to work there 2 years ago...one could argue that my review is biased, but on the other side of that coin you'd know that I have insight into the business that few others have seen. Now being a moto industry business owner/operator myself, I could write a review detailing how knowledgeable and professional their current sales and apparel staff are, or how proficient and organized their service dept is (especially given their insane operational constraints being in SoHo). I could also go on about how solid their team leaders are (Kerry, Rob, and Marcos) or how the owner/GM genuinely loves motorcycles so much he will talk (at length) to a random tourist about the latest custom on bikeexif.com for 45 minutes even though they aren't buying anything. But I won't go writing into the minutia of it, instead I'll just put my $$$ where my proverbial mouth is and post a photo of the bike I bought from them for my own rental business (jupitersmc.com), completely satisfied with my customer experience. Yes they are relatively massive dealership, but at heart they are a local motorcycle shop. Support your local establishments people, running a shop this city is tough as hell and "you don't know what you got 'til it's gone." Plus their parties are really fun. read more

Ducati New York - jupitersmc.com Monster 796 purchase from DTNY in mid-2014, awesome customer experience - Motorcycle Repair Near Me - New York, New York

I was always familiar with this dealer when they also sold Triumphs and I took mine there for service. Every time I came in there, even though I never bought anything, they were extremely gracious and never felt like it was a waste of time to have a conversation. When I decided to purchase a Ducati a few weeks ago, these guys were naturally the only go to. Marcos was exceptionally helpful, worked quickly and made it a very pleasant experience. I can't say enough good things about these guys, it's no wonder they're the best Ducati dealer in the country. Whether you need accessories, parts, service or a dream bike, make this your first stop! read more