Joe from Vespa Brooklyn is incredible! He was communicative and made me feel heard throughout the process. He made sure that every dollar I spent was put to good use--both in quality service and discounted parts! I'd highly recommend Joe for his great customer service and thanks to him, I'm back on the road. read more

I've dreamed of owning a Vespa for decades, and finally took the plunge this summer to celebrate turning 60. Vespa Brooklyn and their staff were the perfect shop to make my dreams come true. James in particular was so helpful in getting me the scooter I wanted, providing tons of info and advice, and helping me arrange transporting it back to Huntington. When we came back with the U-haul, the staff took care of loading and making sure it was secured. I can't say enough what a good experience it was to shop at VB. read more

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I cannot say enough good things about the team at Vespa Brooklyn. I purchased my first Piaggio Liberty 150 with them in 2022; when it was stolen, recovered but deemed totaled late last year, they helped me get on a new Piaggio ASAP. Their service team (special shout-out to Joe and Ty) is super friendly and helpful, and Andrew (the owner) is usually around and up for a chat and to assist in any way possible. I honestly look forward to my trips out there. Thank you for everything, Vespa Brooklyn!! read more

Walked into Vespa Brooklyn as a newbie with a million questions - never even rode on one before. James helped me through everything, answered all of my questions and I left feeling like an expert. The only thing you can't do is test ride, but I am lucky enough to have a friend who let me try hers and after that, I decided to buy! They had everything ready in just 1 day. They take care of the insurance and registration so you don't have to worry about going to the DMV, and they also have financing options. I have only had it for 3 days but I am already obsessed. So cute and convenient to get around. Highly recommend ! Thank youuu James & Vespa Brooklyn read more

Vespa Brooklyn - Motorcycle Repair Near Me - Brooklyn, New York

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Andrew made the experience exceptional ! From buying the Vespa , picking out the right one, adding the accessories and delivering it right to me. Definitely it was the best experience anyone could ever imagine.! Highly recommend Vespa of Brooklyn ! read more

My Vespa was stolen and had a good amount of damage/theft before being recovered. This was such an unexpected expense and my insurance wouldn't cover the cost. Joe and Ty from Vespa Brooklyn did an incredible job of outlying the necessary repairs and trying to keep the cost as low as possible for me. They were both incredibly communicative and kept me updated as my bike was in the shop. Thanks to them I'm back riding and I am forever grateful!! Thank you guys so much!! read more

Vespa Brooklyn - Vespa Primavera - Motorcycle Repair Near Me - Brooklyn, New York

When I called to make an appointment to purchase, I spoke with Palmer and I liked him very much. I explained my circumstances and he gave great advice. I ended up getting my motorcycle license through the Motorcycle Safety Foundation first (so I would have the horsepower to zip out of a sticky situation need be) which delayed my purchase a little but as soon as I was ready I went to see Palmer at the Brooklyn store. Andrew (President) had to send Palmer to the Manhattan store for the day to cover someone who was out sick but Palmer gave Andrew all the details of our conversations so that Andrew could take care of me that day. While I'm not riding right now because it's too cold for my taste, I cannot wait until it's warmer! I use my Vespa to commute from Brooklyn to Flatiron and I love it so much! read more

Vespa Brooklyn - Motorcycle Repair Near Me - Brooklyn, New York

I bought my Moto Guzzi V7 Stone from here. I visited many dealerships before decided to buy this bike, by far the most helpful staff I came across in NY & NJ. Highly recommend! read more

I had a pick up for my Vespa scheduled for tomorrow. I waited 2 weeks. Ben calls me from Vespa and says the truck broke down and we are going to have to reschedule it for next week. No sorry apology. Just very flat toned. I said I was hoping for sooner. He said ehhh no. And he basically did not give a shit. He just called today 8/4/20 at 4:50. I told him it was a long wait and I would not want them to lose my business since I was looking to upgrade the scooter. He seemed again to not give a shit and said ehhh. ok. So I dont give a shit about Vespa Brooklyn and you did lose my business. I know its Covid and it's hard to hire people but there are many looking for jobs now too. Fire this loser and get someone who actually wants to be there. I had called on a weekend and someone was supposed to call me back on Monday. During that call for scheduling service I had spoke to both the Andrews that work/own this location. That call back to me on Monday did not happen and I figured to myself... this is not a good sign. It was not. But I gave them the benefit of the doubt and decided myself to call anyway, despite not receiving my phone call. I'm glad my Vespa never went to this place. Take your business elsewhere. They really do not give a shit. read more

Awful place, they lied to me when they sold me the bike after almost 2-3 hours waiting because their system was down, they told me that the first service was free at 600 miles as part of the deal. I call to make an appointment for (I specifically said) my first free service, the person at the other end happily makes the appointment for me to drop it off and when I get there he shows me a bill of almost $300, I said that when I bought it they offer me that and he just questioned me like I'm crazy. don't go there they're are other places like motorcycle mall to get new bikes and also other places to get service and repairs. read more

I have never bought a bike or any parts at VB. Walked in with intentions of buying a Vespa and having them service that bike as needed. NOPE! Didn't take long for me to get that feeling this was not a place to deal with. Sales person had a condescending attitude in my fist conversation... The "l know it all, and you know nothing" type. Spoke as if he was doing me a favor. With a few questions, I knew they are all about getting paid and customer service will be secondary...if that. I've been around long enough and have dealt with many, and all kinds. I am a professional and know what real customer relationships are made off. VB gave me a "shady vibe". Be sure to read other reviews and decide for yourself. But I can tell you, from experience, beware. read more

I had a great experience buying a vespa here! Everyone was helpful, kind and very easy to communicate with. I would wholeheartedly recommend! read more

Could not have asked for a smoother experience getting my new Vespa! The communication was top notch and they had my vespa ready and at my door in 3 days. Friendly, helpful, and efficient customer service. Highly recommend. read more

Vespa Brooklyn - Motorcycle Repair Near Me - Brooklyn, New York

I just called here and spoke with someone in sales named Chase. I was genuinely interested in heading over and purchasing a scooter immediately. I needed a few questions answered before heading over. He was completely uninterested in answering any of my questions and quite frankly just rude. I'll be purchasing my scooter elsewhere. Extremely disappointing as the extensive research I have done have me high expectations for this place. read more

I love working with the Vespa Brooklyn family. Everyone is great! Very friendly and professional! Arjun is the man! I just bought my third bike and always wonderful customer service, and always closes the deal smoothly and professionally! Can't forget the rest do the team! Andrew, James and Edwin! All of them are really great. At any point you want to get your a 2 wheelers contact these guys and they will hook you up! read more

Bought a second hand vespa, just called the brooklyn Vespa Centre to have it checked-up and to see if something needed cause I wanted to get ready for the inspection. The answer was "We don't check used bikes to try to find issues, if you say that you have a problem we can fix it". So they are the only "dealers" in the city, shall I bring the Vespa to Italy to have it checked? That's really funny! read more

Got error code light on the dashboard. Five trips back and forth plus $600 later, they solved the problem by making me buy a $350 seat they said was busted. Seat was not the problem. I solved the issue which was a bad battery. Now they refused to take the seat back. Rude and incompetent service. With great improvement, this repair shop could become useless, read more

Joe is the best. Someone/thing knocked my bike over. Broken mirror and lots of scratches. Not a pleasant sight to wake up to. Joe made it all better. Looks and feels BRAND NEW! Thanks to the Brooklyn Vespa Team! Mama is back on the road!!! read more

If you look forward to being lied to, taken advantage of, and insulted, you will enjoy the service department of Vespa Brooklyn. Please be aware of the fact that you must give them instructions multiple times and to multiple different employees, because apparently - no one there talks to one another. Whatever problem you have with your bike, prepare yourself for numerous excuses to why it is not fixed because, problem ownership is not on their list of priorities. So, if lack of responsibility, poor customer service and disappointment are what you look forward to, the service department at Vespa Brooklyn is the way to go. read more

I bought my first Vespa about two months ago from Vespa Brooklyn. I walked in not knowing much, apart from some online research. My salesperson, Misha, w as very helpful and answered all of my questions with no pressure to buy the same day. I was back a few days later and purchased my first Vespa! The team at Vespa Brooklyn was very quick and efficient in getting me registered, insured and riding within 2 hours. Came in for my first service yesterday, was greeted with a smile by Misha (great feeling when your salesperson remembers you) and he took me to the service department, introduced me to the service advisor, Chris, and had me scheduled. The entire service team was very helpful in explaining my first service, the cost and when it would be ready. The whole experience (sales and service) was great, felt very comfortable and was not rushed or put under any pressure at all. I have already recommended tw o friends to Vespa Brooklyn and would not hesitate to do the same for anyone looking for a new scooter. Thanks Vespa Brooklyn!! read more

Vespa Brooklyn - My Baby!! - Motorcycle Repair Near Me - Brooklyn, New York

I bought 2 Vespas from them they are the best in the tri-state. Their service is top and all the people who work there are so nice. Highly recommended! They go out of their way to make you feel good. read more

This review is to inform others that the garage staff stole my $600 value Dainese helmet. I left it with my Vespa as I always do for a repair, and upon return they would not hand it back to me from behind the counter. I could see my helmet in plain sight, but they claimed it belonged to someone else. I patiently returned the next day for them to verify their mistake, and they continued to insist that it belonged to another person. Despite multiple visits and phone calls and being patient (meanwhile most suggested I file a small claim suit) I was not able to obtain back my helmet. I found this particularly frustrating because they had my helmet in plain sight, and refused to give it to me. They did this with an indignance and a stubbornness that was very upsetting. In speaking with multiple people, I have come to the conclusion that they intentionally stole my helmet and obtained a cash value in an aftermarket sale. In other words, they are just another set of sleazy garage owners. I hope this serves as a warning to guard your personal items with care in their presence and to be diligent with documentation. They watched me drive away with no helmet, the helmet that they were holding in their hands, and did nothing. read more

The guys in the shop are friendly and know what there doing! My GTS was hit by a truck when parked. Thanks to VB it rides and looks like new again!!! read more

Purchased a Moto Guzzi v7II Special from this location. I do not live in the area and was really hesitant but after getting Exceptional Customer Service. They Earned the right to have my busines. I was approached and helped by David Tineo. Surprisingly I felt not rushed or pressured. Nothing like I received at another dealership I visited. I had an idea of what I wanted but was still on the fence. I feel that having a Great Product like the products they sell should not require pressure or added BS from salesmen and I found David to be genuine in his approach and is confident in the products he offers. He was very professional to both my wife and I and brought us to the service area to let us listen to the distinct soumd of the moto guzzi v7 II. I had my mind set out for a black stone v7 II but the wife had a different idea and loved the look of the special. David took the time to listen to my concerns and what was perventing the purchase and took a proactive approach to accomodate solutions. We came to an agreement to include delivery of my new bike and a handfull accessories at a fair rate. Best of all David gave me the time to make the decision which took approx 3 days. We worked out a plan and scheduled everything. A few things that helped make the decision easier was the quick turn around on any communication sent. Emails Phone calls. Etc. From Start to Finish it was a great experience. Had opportunity to interact with Andrew (owner) he was also very accomodating and got my paperwork in order and did not try to upsell me on anything which is an A+. Delivery was also on schedule. If I am ever in the market for a new bike. This is where I am going. Thanks guys for delivering a great experience. The Bike is awesome btw ! read more

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The team at Vespa Brooklyn is simply amazing. We've purchased two Vespa's from these guys and each time, I've been blown away by the sales team's knowledge. The service staff also goes above and beyond. Here is an example of their exemplary, award worthy service: I brought my 2019 Vespa in for service on Wednesday night. Of course, the service techs were very helpful in answering all of my questions and the turn-around was very quick. When I came in on Thursday morning to pick up my bike, however, I realized that I forgot my helmet. The team gave me a demo helmet to borrow so that I could safely ride home and came and picked it up from me later that day. They certainly didn't have to do that but did because they really value the customer experience and service. Simply put, they are amazing and I will only buy/service from them. You wont' be disappointed. read more

I had a flawless experience in the purchase of my New Vespa Primavera through Vespa BK after a horrible experience with another dealer. Joseph was amazing. I was traveling from South Jersey to pick up the bike and needed to be back for a work call at 12:30. Joseph had the bike ready, upgraded the seat to a beautiful black seat (which matched much better) helped me load the bike in my trailer and I was back on the road within 20 minutes. I only wish he'd open another dealer in South Jersey! I'll be recommending Vespa BK to anyone in the market for a new bike! read more

Piaggio/Vespa scooter Cons 1) They don't do mods 2) Staff not so friendly. Management really needs to improve that. 3) Prices are on par with NYC/NJ Vespa dealers. Pricey. But it is what it is. Pros They seem to be honest but pricey at the same time. They could have bs me and banged me for a lot more. But on the other hand I knew what was wrong but at the same time above my pay grade to fix myself. Conclusion Learn how to fix and do the simple things like oil and filter changes. Air filter changes. Spark plug changes. Battery changes. Exhaust system changes. Oxygen sensor changes. Learn their locations by Downloading the parts and shop manual on the internet. It's Free. Then shop around for parts for the lowest prices. Mostly everything is at arms reach and easily accessible by just removing the seat/bucket on these scooters. It isn't brain surgery for this kind of stuff. It's just a scooter. But you will be ripped off for the "simple things" at any dealership you may go if you don't learn yourself. read more

They sold me a bike with a bad carburetor. Andrew (owner) instructed the mechanics to stop working on my bike (covered under warranty) because it was a waste of time & not making money. They failed my inspection for legal aftermarket parts & offered to sell me OEM parts through them. I bought 3 bikes from them; the 4th bike was bought somewhere else & they didn't service it. read more

As a busy real estate agent in Brooklyn I am always having trouble parking my car at appointments, as well as when I get back to my office. I finally realized the value of getting a scooter, and Vespa was my only choice. After shopping around a bit I did wind up purchasing from my local dealer, Vespa Brooklyn. On my initial visit I met with the Pete Surber, who walked me around the showroom and shop, showing me all of the available models, both new and pre-owned. Pete was enthusiastic, informative, and extremely patient - answering all of my many questions. I went home and shopped around a little more, but was soon contacted by Pete with an offer I couldn't refuse. We made a deal and they got my new 2018 GTS-300 Touring model ready for pickup on the day I requested. Several of my colleagues are now interested in Vespas and I will be bringing them to see Pete. Vespa Brooklyn has been a pleasure to deal with so far and I look forward to a long relationship together. read more

Vespa Brooklyn - Outside my office - DavidWest Properties at 528 4th Avenue, Brooklyn, NY - Motorcycle Repair Near Me - Brooklyn, New York

Got my Sean Wotherspoon Primavera here and the service was great! Cecil was the best sales rep I've ever dealt with, 10/10 in communication and customer service! read more

I've been a customer at Vespa Brooklyn since my first Vespa S150 in 2009. I've upgraded in 2014 to a GTS 300 and now on my third bike, a Moto Guzzi V7 Stone. Andrew and his team are always helpful, knowledgeable, and courteous over the years. Whether it was a routine service or a major repair, they've always been good to me. read more

They take advantage of clients who are not familiar with motorcycles/vespas maintenance charging more hours than what is really needed to fix the problem. They probably offer a very professional service being the only authorized dealer in NYC but there are many other mechanics who are as good as them and THE WAY faster and cheaper! read more

Sub-standard bike repair! Every time I went there at least 2 screws were left missing which forced me to do what I could do to double check their work. One time I went there with the speedometer/tachometer working normally & when I picked it up they told me it broke while they were working on non-related problems. Wouldn't you know they charged me for the new unit! Recommendation: Do not go there to get any vehicle repaired. Instead go to Vespa Queens. They are good if you want to buy a new vehicle. read more

Took my motorcycle (2013 Moto Guzzi V7) here because the dash flashed MAINT after 4660 miles and I didn't care to research anything about my bike. Had I researched, I would have found out that the model year of my bike shouldn't have needed servicing until 6214 miles but sometimes the dashes will still be programmed to show maintenance intervals from a older model. Vespa Brooklyn could have done the HONEST thing, cleared out the warning on my dash, explained the new service intervals, and sent me on my way but instead decided to do their DISHONEST scumbag siphoning of my wallet. They not only performed the 6214 mile service, they also decided to do the more expensive 12,000 mile servicing so they could rack up more unneeded labor time and inflate the bill. OK, I could maybe tolerate the excessive servicing if it was done correctly but these thieves couldn't even do that. The airfilter and fork oil was never replaced, the bike was ready on the same day so the valve adjustments couldn't have been done correctly (valves need to be set on a cold engine after sitting overnight), and the final drive fluid drain bolt wasn't properly closed so my bike was leaking oil all over my rear wheel while I was obliviously bombing down the BQE. These shadetree swindlers could have seriously killed me with that last screwup. In short, I will never trust my bike with Vespa Brooklyn's service dept ever again, and if you care for your well being you won't either. UPDATE REPLY TO BUSINESS Hi Andrew, Upon reviewing the bill that I paid, it would seem that I paid for a 12000 mile servicing as I was charged 150 minutes of labour time which is in EXCESS of the 130 minutes that Piaggo allocates for the 12000 mile service. I was also charged for the final drive gear oil and the transmission oil change which IS part of the 12000 mile service. I do believe I was charged for the valve adjustments as I was also charged for 2 new valve cover gaskets, Unless you can explain what servicing needed at 4660 miles was done which needed both valve covers to be removed... I assure you the bolts on my final drive hub were obviously loose and oozing oil, my final drive seals are fine as I've torqued all the drain and fill bolts to correct factory settings as per the shop manual and haven't had a problem since. But all these points are moot as I shouldn't have needed ANY work done at my mileage. Best case scenario, you guys are honest but unknowledgable about servicing the products you sell. Worst case, your service dept is dishonest and takes advantage of uninformed motorcycle owners and rip them off with shoddy and unnecessary work. 2ND UPDATED REPLY TO BUSINESS Picture of Manufacture's Service Table and copy of itemized bill posted Hi Andrew, I stand by my original review and I would like to offer you the opportunity to review it with me on this site to be viewed by all potential customers, to explain the services you performed, line by line, according to the manufacturer specifications and your personal experiences with the V7 model. Feel free to respond so all potential customers can view. -Why was any servicing needed at 4800 miles? -I can understand if the 6000 mile service was done early but then why wasn't that done properly? No air filter, no valve adjustments (according to you) -Why are some items from the 12000 mile service done (transmission and final drive) but not others? No fork oil change, no valve adjustment (according to you) -If no valve adjustments were done as you claim why were both valve heads removed? -Why was 150 minutes of labor time charged if the more labor intensive 12000 mile service (which you claimed I wasn't charged for) only takes 130 minutes and the 6000 mile service only takes 70 minutes? -$25 for 2 NGK sparkplugs? C'mon man... read more

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I walked in here a few weeks ago when I had some questions about scooters, motorcycles and small racers in general. The guy inside answered all of my questions, showed me examples based on what they had in the showroom, pointed out parts that would differ between the models and just chatted with me for a bit. I didn't feel pressured to buy anything and it was good to know that this place is accessible for any type of related purchase, not just a Vespa showroom with pushy salespeople. read more

I bought my brand new Vespa LX150 YESTERDAY! And I could not be happier! I had emailed the store with a couple questions and received lightning fast responses from Misha, a very friendly GUY. Not a woman... the xoxo's at the end of my emails now seem like they might have been a little TOO friendly... Ooops! After completing my motorcycle safety course at MSS, I went down to the Brooklyn DMV to get my Class M license, Yippee!!! Then from there I walked to Vespa Brooklyn. After an extremely chilly walk I arrived (NOTE: they will come pick you up from the train station!!!) and was Greeted by Misha who was very friendly. I had intentions of just looking around the place to see my options and look at the bike that I wanted in person, LX150 in Volcano Black. Misha showed me every bike in the place and was very, like, just normal and calm and friendly. He wasn't trying to sell me everything, and he wasn't overly energetic. Just like, super informational and nice. I took a test drive on one of the used vespas that was simular to the new one that I wanted and once I got back I asked about financing options... Most people pay $0 down? Really? Whoa! Really easy, awesome financing options. I put about $900 down, and am making $100 monthly payments. FULL coverage insurance is about $500/year. Why don't we all drive Vespas again? Misha even got all my insurance figured out, gave me my plates, registered my Vespa and organized everything for me! I think I might have been in and out of there in an hour, and I am so happy! Easily one of the happiest days of my life. I will be going back for all of my Vespa needs. read more

My motorcycle recently had an electrical problem that prevented it from starting. After calling around some shops in the city, I decided to go with Vespa Brooklyn, even though their hourly rate was higher than some of the others. The Great: + Friendly staff all around + Nice shop + Great response time + Great pick-up van (covered) The Average: o Explanation of the problem. It was a bit of a black hole experience, since I didn't get to see the damaged parts, but the problem was fixed and it's running strong. o Pick-up was a little expensive. $125 to go from midtown to Brooklyn? Ouch. Their showroom is fairly small, but the vibe is great. The owner introduced himself and we had a brief chat and I could tell he was passionate about his shop. That made me confident in my decision and I will definitely be back (hopefully for the new Tuono!). read more

After a Stolen motorcycle I bought a Scarabee Scooter from Aprilia and again... they delivered it in less than 2 hours and it was 6:00pm! Plus they are taking care of another scooter i bought for my ex- manager to do the paper works to retrieve the title for the new registration! Time saved for me, Andrew and Marco very active = Good Business ! Thanks Guys! read more

The team @ Vespa Brooklyn is amazing. Arjun Moger - the Product Specialist, is extremely knowledgeable. He was very patient, guiding me to the Vespa that would fit my lifestyle. I could not be happier with my purchase. -Stephen read more

After a long research for a pre-own Vespa and I found my GTV their website. When I visited the store Arjun provided detailed information about the scooter including service history. He also presented other options and pulled them out for close examination. The purchase process was very easy, as it was the support offered by Vespa for storing and delivering. Bringing my business to Vespa Brooklyn was the best decision I made. The personnel is knowledgeable, polite and very supportive. I would recommend Vespa Brooklyn for purchase and service. It feels now like being part of a family. Hands down to Arjun, who is an excellent salesperson always ready to answer and address any issues. read more