Thank you to Andrew (Manager) and the entire Vespa team for their great service to get me back on…read morethe road as quickly and as safely as possible! This is a very attentive and diligent team. They know what they are doing when it comes to bikes, motorcycles, scooters and repairs. The entire service team, Joe, Edwin and Kosta listen and execute very attentively while maintaining a great and friendly atmosphere in the store. Thank you for your great service and helping me out with my Vespa! Truly a luxury brand with top tier customer service.

I've dreamed of owning a Vespa for decades, and finally took the plunge this summer to celebrate…read moreturning 60. Vespa Brooklyn and their staff were the perfect shop to make my dreams come true. James in particular was so helpful in getting me the scooter I wanted, providing tons of info and advice, and helping me arrange transporting it back to Huntington. When we came back with the U-haul, the staff took care of loading and making sure it was secured. I can't say enough what a good experience it was to shop at VB.

Owner and mechanic of Bike Boys, Alex Borghi worked on my Harley Davidson. Quoted me $700 for work,…read moreincluded a hose replacement for an oil leak, oil and fluid change, he replaced my front and rear brakes. The service was good for two weeks, and we had a written and verbal agreement to pay in installments and that was agreed upon by both parties. Service has been paid $300/$700, until I had a small accident after using my rear brakes to shift down and stop at a red light. The rear wheel locked while in motion. After close examination the brake pad he replaced is nonexistent, and the piston went through the rotor. After a simple brake service in addition to other services done, I will now have to replace the brake caliper, the piston, rotor, and new brake pad, I will now be spending double to repair the bike after his damages. Mechanic Alex has since blocked my number and ghosted me after agreeing to fix the issue he caused. I will be pursuing this issue to the highest extent of the law. Thankfully I am not dead. He has zero organization and poor communication. The issue has since been professionally diagnosed and not based on assumption! Harley compatible parts were not used for the brake servicing! Also not disclosed was the ongoing issue Alex had while doing my rear brakes, to the point that diagrams had to be looked up to determine whether or not he was correct! Not only was the tone and choice of words on the phone call I had to make from a separate number despicable but extremely rude to a customer and friend he had a personal friendship with. The issue after being professionally diagnosed was deemed not a user error but a mechanical error. Mr. Borghi since has still not returned any call or message and since deemed he is not responsible for the work done when clearly he was the only person to touch my brakes. There should be no surprise after reading this review as this will remain on his conscious forever!

Never got there. communication with a proprietor was not great. We had trouble getting a time for…read moreme to drop off my bike so he could take a look at it and give me a good estimate.

Shout out to Sean at Power sport in Brooklyn after having a horrible experience in Queens Honda for…read moremy Honda shadow motorcycle I ran to Brooklyn after getting high recommendations to go there. I ran into Sean who write a way helps me with a my flat told me to bring it in. He'll have it ready for me by the afternoon and surely enough if it was done taking care of no problem super helpful about my own motorcycle, which I wasn't too familiar with yet so shout out to everyone there I highly recommend this place if you want a professional, to do work on your bike thank you.

This will be my second review for what I believe to be the best motorcycle dealership I have ever…read morehad the pleasure of dealing with. If you want quality custom service and to be treated like family, this is the place to go. I have over 40 years of riding experience and highly recommended this place. They sell every brand and will find the bike you need one way or another. Love this place!!!! , Jorge M.

Might not need to fix my bike anymore... recently I got into an accident... bike would not start…read moreafter being laid down... I think it's the tilt sensor or kick stand sensor that got messed up... so I called... great guy answered the phone... very good customer service, told me he's going on vacation for spring break with his kids, but I can leave my bike in the garage. I got the bike fixed on my own but their customer service is definitely worth commenting about since I couldnt get it fixed there anymore, this is the least I can do! Thanks, your yelp reviews speak for itself. EDIT**** = I am not sure who I spoke to... Please let me know who I spoke to, as I'd like to speak to them again in the near future if I ever need anything for my bike

Everything about this shop screams "you should stay here and always use them for your bike…read more Professional skilled mechanics that know bikes and decent prices. It's a no-brainer... VaxMoto.

Robert was helpful, I recommend you do business with him. I purchased my 700R raptor from him and I…read moream happy!

just bought my second dirtbike from here Sabrina and Robert were very helpful and gave me the best…read moredeal will be back again for another

I unfortunately could not link up with Damon due to a scheduling conflict but he was considerate…read moreenough to suggest someone that could do it and they did it well. Damon also quoted the lowest of the five or six quotes I got. Thanks for your time, Damon.

My parked motorcycle got hit, and the tow company I first booked canceled on me at the last minute…read more I called MAD Transpo NYC, and Damon showed up quickly. He was professional the whole time, arrived on schedule, was easy to talk to, and clearly knew his job. His truck was clean and the equipment looked well-kept, which was important to me since my bike was already damaged and I wanted it handled with care. He loaded it up gently and delivered it without any new scratches. This was honestly one of the best service experiences I've had in a long time. Damon was friendly and polite, and it didn't just feel like a business deal. It felt like he really cared about doing a good job. I've already saved his number in my phone for the future, though I hope I won't need it. If you need a reliable motorcycle tow in NYC, I recommend Damon.

My New Go To Place For All My Motorcycle Needs.Iam Retired 72 Years Old been Riding since 1970…read moreHonda 50 was my first motorcycle and I shared it with 2 Brothers.Since then I've had Yamaha,Suzuki and Honda.Monkey Moto Does it All. I Love doing Some Stuff myself,Now What Ever I Don't Do Goes To Monkey Moto.

He helped fix my cruiser and did an amazing job. He's a true professional and I highly recommend…read morehim.

If Motorcycle Works was a movie, Tom would be the bike-whisperer that the protagonist/Matt Damon…read morepartners with in order to win Daytona or rob a bank in spectacular fashion. The pre-war wood and iron exterior of his shop may appear quaint to some, but inside is a state-of-the-art mechanics paradise. A while back, I bought a 1998 R1100GS with 18K miles and right from the start I started bringing her to Motorcycle Works in Brooklyn. For the next three years Tom performed all the regular maintenance and although I ride all four seasons, not once did I experience a serious mechanical problem. It was right about the time she hit 38K miles that my mid-life crisis went into high gear, and suddenly my brain was inundated with visions of riding West with the throttle rolled, stopping only for gas until I hit the California coastline. My biggest concern was not whether I was crazy enough to do it, but whether my 14-year-old bike would hold together long enough for me to see the Pacific. I had read something about how BMW's reliability was legendary, but I also knew that the same legend becomes worthless if my mechanic overlooks the smallest detail. It's one thing to go curb-hopping around Manhattan knowing that Tom's shop is a short distance away, but this time I'd be going across the country, and I'd be traveling by myself. I informed Tom of my intentions and asked him to give the bike a solid going-over and replace anything that could become a source of trouble. I expected a litany of potential issues, but the only thing he recommended was to replace the timing belt slightly ahead of schedule as a precautionary measure. I adjusted my suspension to handle the weight of my panniers and hit the road. If you ride in NYC, you rarely find occasion to break 100mph, and if you do, it's only for 3-10 seconds. On the open road, you can do it for hours, as long as you have the right machine- and on the eve of my 2nd day of riding, I had made it all the way to Kansas City. By the afternoon of my 3rd riding day, I was enjoying the cool, Colorado Rockies. By the afternoon of my 4th day, I was feeling a warm ocean spray through my open helmet while the alternating gray, black and yellow hues of the Pacific Coast Highway raced underneath me. I made it. Over 3,500 miles and my bike never blinked once. To those one-star reviewers who found Tom's demeanor unexpected or unnecessarily harsh, you should know that I once felt Tom's condescending wrath, in person, where shortly after he began inspecting my machine for the first time, he started chastising me for letting my rear tire dip eight pounds below the recommended pressure. Once I got over my own ego, I understood immediately that on a car, this results in a slight understeer or poor gas mileage. On a motorbike, a lack of adequate tire pressure means that your sidewall could fold in the middle of a turn. I'm grateful that Tom is a great mechanic. Perhaps I should be more grateful that his safety tips, and especially the manner in which he delivered them, were f*cking unforgettable.

Places a small overcharges don't recommend don't have every part in stock wouldn't go back again. I…read moreprefer motorcycle superstore/ or JP cycles

I went to triumph to get a motorcycle, checked that I wanted to buy, and thank God I met Tyler a…read moresales associate and his partner who kept telling me to think well about buying that bike because it might be too much for New York City roads and at first I was skeptical but then I realized they were 100% right it was too overwhelming for me and I probably would've got myself badly hurt on that motorcycle. So shout out to Tyler and his partner who really tried hard to make me not make mistake I was making which now I know that Tyler steering me in the right direction so finally I got the right I motorcycle for my skills. That's the type of manager skills any motorcycle place should have working for them. Shout out to Tyler and his partner.

Hopefully I get the Triumph Bobber if not customer service from TYLER was exceptional. I'm praying…read moreit all works out

What can I say...Hugh & Co. have been addressing the needs of full range of the City's…read moreMotorcycles...from vintage nuts (me) to commuters and sport bike junkies, since the days when the Hell's Angels headquarters were a few blocks away in the early '80's.. He is totally old-school, works from a yellow pad (like me) and his shop is one of the great places in the city that reminds us of what it is like to deal with a fellow member of a vibrant community. Just pass by (even thirsty on a Friday afternoon) and count all the people who rely on, and trust this establishment. Doug D.

(I am posting this review anonymously)…read more I am conflicted as I write this review. Hugh (owner & chief mechanic) and Fumi (mechanic) are extremely competent, old-school mechanics, and their positive reputation is well-deserved. Hugh is responsible for keeping the sub-culture of vintage British motorcycles alive and well, in the dealer-infested NYC. I have used the mechanic shop since 2016. I really wish them well and want the shop to continue to succeed. However, over the last couple of years I have had bad experiences with them. Josh who is now the shop manager is lacking in people skills, communication, dependability, follow-through, courtesy & humility and other principles of basic customer service. It is not easy to bypass him, given he also blocks the customers from talking to Hugh directly which is odd given part of the great experience with Sixth St Specials used to be the friendly contact with the mechanics who work on your bike. Most recently, the brand new tyres they installed in June 2020 developed side-wall cracks despite just 6 months/3K mile use. I had diligently inflated the tyres to the manufacturer-recommended PSIs, ridden the motorcycle non-aggressively on tarred roads, and winterized the motorcycle on the center-stand in a weather-controlled garage etc. When I asked for help with filing a warranty claim with the tyre manufacturer Josh was unhelpful despite multiple calls and never followed through. I had to contact the tyre manufacturer directly and have them call the shop to get the purchase details in order to file the claim. Last year, I had poor experiences dealing with Josh as well (for e.g. he insisted that my motorcycle did not have liquid cooling even though it did, pushed me towards the brand of tyre he had in stock, mounted the tyres despite my forewarning that the manufacturing dates were more than 5 years old, gave me strict ultimatums on deciding various options of fix for a rear brake light trigger etc.) I believe this issue is fixable and I hope the shop does not lose its hard-earned reputation because of the shop manager.