On my third visit had the unfortunate realization that the shop operated with racism at the…read moreforefront. I had a 15-20 minute seated wait with non-melanated people coming into the shop after me and me watching them get seated right away for their service. Before you ask, they were walk-ins like me. I also had not asked for a specific person. P When I started to get visibly upset someone finally attended me and didn't even double check what my service was before they were doing something I had not asked for. I will take my Black dollars elsewhere.

Kinda of awful if I'm being honest...$68 later and they didn't remove the callous and the cuticle…read moreis still present and the paint color is pretty awfully see through. I used to come here ALL the time but I will probably never ever back.

I got a really great gel polish manicure here! I loved how shaped the result was. I appreciated the…read morefan to suck the gel being shaved dust. Kept everything so clean and pleasant. The cuticle care was great, and so was the complimentary massage! I'm really pleased with the results! Very affordable for the service rendered.

I've been coming to this salon for pedicures for a while, but unfortunately my experience on…read moreSaturday was really disappointing. The nail tech who worked on me (Judy) seemed rushed and uninterested the entire time. She was rough while working on my toes and kept pressing her thumbnail into my big toe, which was uncomfortable. I also noticed that my big toenail ended up being cut at an angle, and when I pointed it out, it wasn't acknowledged or corrected. I also asked for a specific polish color that I've gotten before ("Lucky Red"), but was told they no longer carry it. The alternative color that was used wasn't what I asked for and didn't look the same. Another uncomfortable moment was when I was paying and the technician stood over me the entire time while I was trying to resolve a quick banking issue. I will say that when the male manager is present, the shop usually runs much more professionally and I've had good experiences in the past. Unfortunately my recent service didn't reflect that standard, and because of this experience I'll likely look for another salon moving forward.

Hidden entry, efficient staff, price chart or card of services offered would be a nice addition and…read moreperhaps beneficial for the business. For example "spa manicure package" listed with what is included and what is available as add ons.

Best customer service ever here! I called at 5:05 to see if they took walkins and they said yes (i…read moredid not realize they closed at 6:00 p.m.) and two of thier staff worked on me at the same time, one did toes and one did my fingernails. This was seriously the nicest thing ever. I wish I could give them 6 out of 5 stars. My nails look fantastic too! Definitely try this place if you're an out of towner.

My daughter and I both agreed best manicure/pedicure we have ever had! Jenny and Joy were amazing!…read moreKind, thorough and the environment is very soothing. Wonderful music, and a cozy atmosphere. Can't wait for the next one!

Great first visit! I had a gel mani and pedicure start to finish in one hour. The service was fast…read more The filing and cuticle work is great too, I'll definitely be back. Parking is 50 cent/hour

I just had my second appointment today and I was wowed once again! I came in 4 weeks ago with 7/10…read morenails left from the dip manicure that I got from somewhere else. When I was on the phone making an appointment, they were so polite and didn't mind my broken nails. Some places give me a little attitude about it, but I'm a chronic nail breaker. I got an appointment the same day I called. When I came in, I immediately noticed how clean and welcoming the salon is. If you're looking for a relaxing salon, this is it!! Kathy took one look at my messed up nails and assured me up front that I had nothing to worry about- she guaranteed that her set would last and I wouldn't have to worry about breaking or lifting. She did a phenomenal job and they lasted 4 weeks with no breaking OR lifting. I have before and after pictures of my first set and a picture of what I got today! I will be a loyal customer here for a long time! I have never been to a salon as clean, calm, and POLITE. It's so comforting knowing that I don't have to be hesitant when asking for what I want. These 2 super sweet ladies will get you right!!

Serenity Nails is the strangest nail salon I have ever visited. There are no walk ins EVER. You can…read moreask for an appointment and maybe Lin will contact you back or maybe she won't. Lin does beautiful work and some of her prices are ridiculously low ($50 for a full hard gel manicure which takes her 1 1/2 hours to do). Generally the salon is mostly empty. The salon is very clean and neat with peaceful music. I don't understand how her business model works.

My first time here and I had such a great experienc! Great hospitality, conversation and…read moreatmosphere. My nail techs HOA and Angela were terrific at their craft truly amazing!! Thank you guys so much, I definitely will be back!! -Kiara

Beautiful salon, very clean when you walk in. The customer service is great. The nails and…read morepedicure did not even last a week. The nails started to lift up, the pedicure nails chipping. I will never go back here again again. My sister went with me and her nails are lifting as well.

My sister Margherita came from Italy yesterday and asked me to schedule an appt. for her. I picked…read moreOlivia. This was the first time visiting, but I'm glad to report that she was very very pleased with the service. The lady took her time, nice massage and good work. Margherita said that this is superior treatment, compared with the fast service she gets in Italy. The place was quiet, clean and pleasant. She'll definitely return before going back home. Thank you for all you do, we really appreciate it. Grazie!

The good: Sweet staff. Clean-looking result. Got me in last minute…read more The not so good: $65 for a gel pedicure with French tips at a place with no reclining chairs, no water jets, and reused foot scrubbers. The "organic" label seems to serve more as a price justifier than a real differentiator. No posted menu, unclear pricing after asking multiple times, and no receipt upon checkout. I stayed because I was in a rush, but I would not return. If you are low-maintenance and just need it done, it works. If you want a full experience for that price point, keep looking.

10 years after my first review... I'm back to tell you I'm still going here religiously for my…read morebrows, and Julie works her magic on them every. single. time. I routinely get compliments on my brows and I owe it all to Julie. In addition to keeping my brows looking incredible, I've expanded into getting my lashes lifted and tinted, as well as a facial with dermaplaning. The services never feel rushed, and everything is explained in detail so you know what's happening before, during and after. Everyone that works here is so friendly and welcoming, and they all do excellent work. The space is clean and inviting, and you can book your appointments online, over the phone, or at the desk while you're there.

I've been a fan of Charm City Skin for a long time and when I wanted to get a spray tan and lash…read moretint before vacation, I booked with Kayla since she had availability to do both. I had never gotten either of these services before so I had a lot of questions which Kayla answered patiently and personably. She has such a friendly and bubbly personality! The eyelash tint was a little uncomfortable for me but this may be because I was wearing contacts. I probably would take those out next time and maybe even consider a lift and tint since the tint by itself looked nice but was really subtle. Kayla made me feel very comfortable for the spray tan and did an excellent job with the color and tone. I was obsessed! It definitely faded a bit after the third or fourth day but to be fair, I was on vacation and swimming in the ocean and pool a lot. All together the services were $65 which I don't think is bad at all. I'd definitely return and would recommend booking at this local biz!

So I generally like this place. It is clean. It is peaceful. I wish I could make it my regular…read moreshop! The reasons why I cannot: -their manicure service is inconsistent. This could probably be remedied by just scheduling with a preferred manicurist though -they don't do builder gel. My nails generally grow longer with builder, which I prefer -the main reason however is the parking! They validate with a garage however it's still 7 dollars, which is too much. The first time I came, I paid 15 or 20 dollars because I parked in the wrong garage Maybe I'll change my mind if I can't find a better, more convenient shop!

They've got great techs and the quality of the final look is great but the customer service leaves…read morea little something to be desired. A deposit is required and they're not very flexible, even if seemingly empty/not overbooked. If you're worried about cutting it close to your appointment time (weather, traffic, etc.) I wouldn't recommend, since they weren't accommodating. I had to haggle over my appointment time and still was charged over and above my booking (basically lost my deposit) for being slightly late due to rainy weather.

This is my go-to spot -- I come here about twice a month and the service is consistently on point…read more Mimi always gets my hands right, and Maya does my pedicures--her foot massages are top-tier. I've been coming here since I moved to Baltimore and, even after trying a few other places, nothing compares. Great service, consistent quality, and a team that knows what they're doing. Highly recommend.

UGH I am just annoyed at this place. I went in last week for dip powder and gel. I showed her a…read moredesign and asked if she could do it, and if not don't worry I'll get something else! She insisted she could do it and it would be fine, but I could tell she wasn't confident so I just kept saying I can get something else it's no worries because I would rather it look good than get a design that doesn't look good. She did it anyway, and it was not at all what I asked for. But it was still fine whatever I paid and left. But exactly 2 days later, two of my nails had already chipped. So I went back to get them soaked off, and a new tech did them. He asked if I wanted gels again and I was hesitant. But he said I didn't have to pay for them, so I said okay sure. Then while doing my nails, he told me that I probably chipped them from opening soda cans. I was like huh ?? First, I don't drink soda, and second gel nails should be strong enough to open a soda can with lol but whatever. Then he told me that because it's so cold out it takes the gel longer to cure so I need to wait a couple days before opening soda cans (?!??) what's up with this guys soda can obsession? Anyway I tell him again that I don't drink soda but okay sure. He does my nails, they're fine, I go to leave and he charges me $27 for the soak off. Like wtf?????????? But I don't feel like arguing so I just did it and left. I kid you not 3 days later like half of my nails have chipped or peeled off already. Literally a waste of $160 and 3 hours of my time.