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    Katy Rock Shop

    4.2 (36 reviews)
    Open 12:00 pm - 5:00 PM

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    Rock tumbler
    Eeriel C.

    I generally enjoy coming here, but my past couple experiences have been unprofessional and uncomfortable. My boyfriend got me a surprise gift, a rock tumbler, for my birthday. At first I was very excited, until I unpacked the tumbler that night. I realized my boyfriends' 235$ gift was dirty, coated in dust, and the plug was rusted. I did not feel safe plugging it in. Even the areas where the tumbler rotated were rusted. We were very disappointed in its condition for the price he had paid. So I returned it the next day, after we had found a nearly identical model online for 110$. The return went incredibly smoothly, and the person attending me was very professional and courteous. However, the next day, I saw the owner of the Shop had texted me, which I felt was inappropriate as I had never given them my number and I had only spoken to them briefly twice. I did not like that the owner confessed that they had sold me a thirty year old machine (!) that had been quote, "sitting in a warehouse," and offered to "upgrade" me for 35 more dollars for a new machine in the box. A new machine I should have received in the first place for 235 freaking dollars. Not only that, but I was already being charged double what a new machine would cost, and now another almost 40$ on top of that for something that is a given? No thank you. I did not respond, because I was not interested in engaging with the owner. That same day I returned to the shop on unrelated business, to return a piece of gem from an entirely separate transaction I was unsatisfied with. Another very professional and courteous worker assisted me for that. She had to text the owner to see what method she could use for the refund , as I wanted my refund sent to my card. However the owner told her employee she would give a response once I had responded to her inappropriate morning message. I thought this was also inappropriate and unprofessional. I sent her a response anyway, because I didn't care enough to start an argument over a simple return. Once I responded, the owner told the employee to give me store credit. I do not appreciate that the owner pulled my personal contact number from the system when they heard I had returned the ancient and overpriced tumbler, And offering to give me what I had more than paid for for more money, and then forcing me to answer a message that should have never been sent just so I could get a refund on a completely unrelated transaction. And yes, the tumbler and gem were completely separate transactions paid for separately by two different people. I love this shop. I love the employees, who are knowledgeable and professional and know what they're doing. But I do not love my recent transactions and experiences with the shop. I will definitely take this into consideration next time I'm in the market for gems, minerals and accessories.

    Kelsey D.

    This rock shop is a mineralogist's dream. So many beautiful, UNIQUE pieces...I wish I could have bought way more than I did! The prices are a bit steep, but that's to be expected for the kind of inventory they have at KRS. I stupidly did not see the 25% off coupon to check in- so don't miss your opportunity! I also thought the store was a great size- not too overwhelming. Go give this locally owned store your biz.

    The owner of the shop sent me this private message. She is accusing me of lying about my experience at her shop. Bad business!
    Maria W.

    This lady doesn't know anything about rocks, gemstones, and minerals. Heck, I know more about them and I never took a geology course in my entire life. I just know from being around them all my life, researching about them, listening what my good friend, Joe from Shu's Rock Shop has told me as he is the real expert of rocks and immersing myself around them. Now this lady who sells these gem babies is just a crook that thinks pyrite costs more than moldavite.(Kinda like the people who work at Marshall's who think dyed agate is real agate, fake!) She absolutely doesn't know what she is selling--one thing says all tourmaline is the same, schorl. I guess she immediately sees the color and it and assumes that its black tourms. She changes prices on you, doesn't remember what she quoted and loves to eye-ball her non-Caucasian customers throughout their whole entire shopping experience. Which to me made my sister and me uncomfortable. Not just her, but even her Caucasian customers stare at us like a deer in the headlights moment. Let's get to the prices: back to the "thinks pyrite costs more than moldavite", this lady is out of her mind to think that. The prices do not even fit the minerals and gemstones that she is selling. I had to double check the prices and was shocked. There is no way that amethyst should cost $50 and I don't care how big it is. She acts as if it is a rare specimen, but it isn't. Get real! No quartz isn't rare and should be priced like it is. You literally can find quartz outside if you look hard enough. Same that goes for calcite, limestone, or jasper. In other words, sounds like she is ripping off good people who naturally don't know any better. Not to mention, she gave my sister and me a hard time when my sister was trying to get a refund because the owner sold my sister the wrong thing. I know a true rock hound, gem, and mineral enthusiastic when I see one and I tell you what the owner of this place isn't one. She isn't in it for the rocks, but for the money. Another thing, the shop is cramped, cluttered and tiny. The owners and the people that work for the owner aren't kind, friendly or sincere. More like a nonchalant forced and rushed fake smile just to show. "Inexperienced rock lovers who are dealers usually price the rocks based on how they look not about their value." Do yourself a favor and go to rock shops where owners know what they are selling and not just trying to sell you short.

    Roni B.

    What a wonderful hidden gem!!! And owned by a Brazilian!! . Great service beautifully executed!! So much to look at!!! Be prepared to spend some $$$$. I'll definitely be going back!!

    This is a fair priced tumbler

    Very over priced. What they are doing is wrong. Taking advantage of customers who do not know what they are buying. Selling "refurbished" tumblers for $215 is criminal. They are garbage! If you don't know, it takes about 30 days of continuous running to tumble stones. Could be more time if they are hard or very irregular in shape. The junk they are selling will not last. Buy a new Lortone from a reputable dealer. I have an example in the attached picture.

    The owner claimed it to be Schorl Tourmaline but ended up being Indicolite Tourmaline. Definitely not knowledgeable!!

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    3 months ago

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    7 months ago

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    1 year ago

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    2 years ago

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    Astrid P.

    Thank you Andrea for your time reviewing us!

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    6 years ago

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    4 years ago

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    9 years ago

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    2 years ago

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    3 years ago

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    Astrid P.

    Thank you for your review, Heather! We love talking to our customers!

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    5 years ago

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    8 years ago

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    11 years ago

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    6 years ago

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    11 years ago

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    13 years ago

    Great place. Wonderful people Good selection of unique items. Great to have a rock shop in town.

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    12 years ago

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    13 years ago

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    Astrid P.

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    10 years ago

    Nice shop, pleasant staff. They just recently started a rewards program that offers various discounts so will be sure to go back!

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    7 years ago

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    13 years ago

    Calling all rockhounds and newbies! Bruce and Carol have an amazing selection of specimens. Worth the drive to Katy !!

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    13 years ago

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    Ask the Community - Katy Rock Shop

    Does this shop sell any jewelry with natural stones unpolished?

    Yes it does! Natural shaped tourmalines and septarian nodule pendants are just a few examples.

    Don’t See Your Question? Ask Away!

    Review Highlights - Katy Rock Shop

    Bruce and Carol have an amazing selection of specimens.

    Mentioned in 3 reviews

    Read more highlights

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    Katy Rock Shop - hobbyshops - Updated May 2026

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