Got to come here for my educational purpose and high possibly getting the one in the near future!…read more:) Friendly staff, Lydia, welcomed and showed me and explained me everything I wanted to know! It's a great place to look around a ring for your loved one! It's definitely a top jewelry shop in the area! Come experience it by visiting here! Keep up the great work, Cheers

Had a tennis necklace that broke a few months back but just took it into Amber's last month to get…read moreit fixed. Everyone we interacted with were friendly. They were able to clean a few other pieces I had as well. After leaving my necklace with them for a few days, they called me to come and pick it up and it was perfect. Couldn't even remember where it was broken at. Will definitely be my go to for repairs and cleans. Maybe some new purchases in the future.

These folks are professional jewelers with integrity and a strong reputation. I've always been…read moresatisfied with their work.

Highly recommend this beautiful little store. Very helpful staff. Many beautiful items on display.read more

Kristi Our losing out diamond out of our 60 year old wedding…read morering was an impending sad and sentimental journey! Our low spirits were raised by you - personality, professionalism and your "being" - saved our experience making it so wonderful! Thank you!! Joyce and Dick Fenn

Remarkable experience start to finish…read more This was my first experience at Zadok and it will not be the last. We came in for a few reasons, quite differently. One, a simple watch battery replacement. The other, a well-deserved wedding ring upgrade. Battery replacement had a few hiccups but solved and fine. Yeah, we might have bought another Cartier the same day. Let's talk about the ring experience. Our Ambassador, Kristi Patricia, was amazing. Her knowledge and dedication to our experience was remarkable. We met for a consultation where we discussed my wife's wants, expectations and desires. It was a personal, special experience. After showing us some samples, she then went on a 2-3 week search for a stone that fit. When we returned, she nailed it. Every stone was brilliant. And my wife picked her stone. A few weeks later and we had a new stone in a new setting. Magnifique! All that matters is, my wife loves her new ring and we owe it to Kristi and the Zadok Family. Customer for life.

Got my white gold ring rhodium re-plated here, it only took an hour and the results are great!read more

Very nice, and fast. Only problem was finding the place. It's INSIDE Food Town. Replaced…read morebatteries in 4 watched

I recently proposed to my fiancée with a ring from Kay Jewelers, and the experience was fantastic…read more I called ahead since I was cutting it close to closing time (I live nearby off Morton Ranch), and Tony told me to come on in anyway. He greeted us right away, explained that the piece she'd seen online was online-only but could be ordered, and then showed us a stunning alternative that retailed for $3000 but was on sale for around $1400. We fell in love with it instantly. I ended up spending about $1700 out the door, including the lifetime warranty and free cleanings--totally worth it. I mentioned this was a "starter" ring until we upgrade, and Tony explained their great trade-in policy: bring it back toward anything double the price or more. The selection is impressive--tons of beautiful rings, necklaces, watches, everything sparkling and organized. You're bound to find something in your budget. Value-wise, getting a $3000 ring for half off felt like a steal, and knowing we can upgrade later makes it even better. As a first-time Kay customer, I was blown away by Tony's helpful, no-pressure service. I'll definitely be back for all future jewelry needs and ask for him specifically. Highly recommend!

I brought a ring made of 14K gold with 5 diamonds across to see if they would be willing to remove…read morethe diamonds and repurpose them into a bezzled necklace for my wife's birthday. The manager declined to move forward with my request because he incorrectly identified the ring as 14KP=14 karat "Plated" gold which was not correct. 14KP means 14K "Plumb" which is a term that was used years ago to signifying the gold is exactly 14-karat gold (58.33% purity) or higher. This was a missed opportunity to earn my business, because I took the ring elsewhere to another jeweler who bought the gold value from me, took the diamonds out and repurposed them into a beautiful necklace. I was disappointed that they were not able to identify the gold correctly.

Did a great job fixing two of my broken necklaces. Wonderful service and very professional.read more

Disappointed, Fades to brassy patches in a year. Misleading marketing…read more I bought this tungsten carbide ring as my husband's wedding band, expecting it to last a lifetime. Tungsten is heavily marketed as "indestructible," which led me to believe the ring would maintain its appearance. Unfortunately, just a little over a year into daily wear, the gold finish has completely broken down, and a brassy color is showing through in large patches. When I contacted customer service about the issue, this was their exact response to me: "With everyday wear, it's normal for that gold plating to gradually wear down over time, especially on a ring that's worn daily. Factors such as exposure to hand sanitizers, soaps, lotions, cleaning chemicals, salt water, perspiration, friction, and frequent contact with hard surfaces can all accelerate the natural wearing of the finish. Based on the age of your ring, which was purchased in April 2025, and the photos you provided, the wear appears consistent with the normal aging of a gold-plated tungsten band. Unfortunately, because the finish is a surface coating rather than solid gold, it is considered a normal wear item and is not typically covered under warranty." Although they offered a discounted replacement, a wedding band is meant to be worn daily, so I'd be stuck in the same place in a year, even with the replacement. If a company's product cannot handle basic everyday activities like washing hands, using soap, or applying hand sanitizer without looking terrible in 12 months, that needs to be explicitly stated upfront on the product page. I never would have bought this ring if they had been honest and transparent from the beginning. Avoid this company if you want a wedding band that actually lasts.

Kathy and Joseph After scouring several jewelry stores for…read morea white gold anklet as a specia gift for my girfriend, I found one at an amazing price, online, from Helzberg Diamonds. It was the last anklet they had and I needed it for a dinner planned for the coming Saturday, so I placed the order and got a confirmation on Thursday, January 5th . The next day, I got an e-mail that the order was ready for pickup. I was relieved and happy that I got what I needed.The location was almost 35 miles from from me, but my girlfriend lives about 15 miles Katy MIlls, so I made plans to pick the order up Saturday morning. When I got to the mall, I attempted to follow the curbside pickup instructions, but I didn't see any parking spaces dedicated to the store for curbside. I drove around the parking lot, outside of mall entry #3 and finally wound up parking in a food court order pickup space. I clicked the button, in the e-mail, for curbside pickup and entered my vehicle infocrmauton, but I kept getting an errorI tried calling the store, but there was no answer, so then I walked in to Helzberg. Kathy told me that they didn't have the order, even after I told her that I'd spoken to Joseph. She seemed to be perturbed by my insistence that she get with Joseph and was rather mean. Joseph finally finished with his customer, searched for and found my order. He apologized for Kathy's behavior and explained the issue in the system. Sometimes, in the spirit of customer service, all it takes is an extra second to step back and view the situation from a different vantage point.

This store caused irreparable damage to my ring and did not offer a reasonable solution. The store…read moremanager failed in all areas of communication and customer relations while being very manipulated. She was very defensive and belligerent when requested to provide the contact information of her manager and corporate office. She displayed a lack of competence for the most basic questions. My biggest suggestion with this store: if you would like to retain or purchase a piece of fine jewelry do not come to this store. We are very saddened and disgusted with this experience. We only went back to this location for a simple engraving and it turned into a disaster.

I was impressed with the quick response and upfront quotes for my jewelry repairs, which I…read more appreciate.

They had my engagement ring resized bigger in 5 business days exactly and they were so…read moreprofessional, I would definitely recommend coming here for any jewelry they will take really good care of it for you, God bless

Shopping for jewelry, for me is a once a year event. I have been shopping at James Avery for over…read more10 years, and I have never been disappointed. This morning Lisa took care of my selection and I could not have been more satisfied. Lisa was cheerful and helpful, and my transaction was done in less than 30 minutes. Lisa represents James Avery very well, and I am looking forward to doing this again next Christmas.

My fiancés family has been long time fans of James Avery so it was perfect timing to stop while…read morevisiting Texas. We came in knowing what we were looking for and the staff member, Joanne, was wonderful to work with! After hearing we were out of town, she kindly polished my fiancés cross necklace as we looked at wedding bands for him. Joanne was great about pulling different sizes, engaging in conversation, and making us feel special. The process was quick and easy! Their designs have a niche market but are all displayed beautifully in store! Everything was clean/organized and you can tell staff love their jobs!

I went here recently to resize a bracelet/anklet. The links on this piece are particularly thick…read moreand oddly shaped, I was told before that after adjustment the piece may not stay on in the same way (instead of laying flat it may tilt to the side due to adjustment). However, Jordan did an amazing job and managed to keep the piece staying on the body in the same orientation as before adjustment. The work was done VERY quickly and I cannot even tell the piece was adjusted at all (except the fact that the size now fits). A real 5 start experience. On another note, while I was waiting for my piece to be resized, I was able to look around the store and saw a large selection of fine jewelry and watches, this is a spot I will definitely keep at the top of my list should the need arise for a purchase of such items.

I love this place. They offer real service to their customers. They sell the most beautiful…read morejewelery and offer services to their customers one might not expect such as appraisals and repairs. The staff is awesome.