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This restaurant is super small. The size is about a 50ft x 50ft room with a total of approx 10-12 tables and a bar that would seat 6. My waitress was Ida. She greeted me right away, and gave me a menu and said sit anyware you'd like. Coffee followed within a minute. When I got my corree, I placed my order. After this is where everything went south. As I sat in the far corner furthest from the counter, I waited for my food. It seemed like 15 minutes of waiting but I was not in a hurry and not concerned. While my coffee cup was empty, everyone else around me was being asked by Ida if they wanted more coffee. All while I continued to wait for my coffee. I could have hollered out, "I'll take some"! Instead, I stayed quiet. It seemed very bizarre that she avioded my table. Finally my food arrives and she said, I will bring you more coffee. I said thank you. As you can see by the photo, my sausage patty was super undercooked, barely edible. My bacon was overcooked but still edible and I got toast although, I did not to have it. As I ate my food, I waited for that 2nd cup of coffee she promised. Still nothing as I took my time eating. She made plenty of rounds to all the tables. Bringing others to-go containers asking everyone again if they wanted more coffee. I probably took 20-30 minutes to eat my food and watched Ida walk everywhere but near my table. She was not delivering food, she started cleaning/ bussing other tables where customer just left. I watched the whole thing, she'd pick up the dirty silverware, the cups, the dirty places, then she whiped the tables all while asking everyone else but me if they needed anything. This is no exaggeration, every table (5) that had a customer was asked if they needed anything or any more coffee. Then she went back to work placing new placemats and silverware on the tables that were empty. As I finished my food, this younger than Ida server asked me if I wanted more coffee. I said yes and he came back right away. Ah, more coffee. I drank it slow just to see how long it would take for Ida to return. After another empty cup, that same (not Ida) server returned and asked me if I wanted more coffee. I said no thank you. I continued to finish what was left in my cup while trying to wrap my head around this horrible service I received? The undercooked sausage while everyone elses sausage was nice and dark brown the way it should be. The toast that I did not ask for and my check confirmed she wrote no toast but brought me toast anyways. No bigger, its just a waste of food that I do not eat. As I stood up, she finally comes over and asks me how my meal was, I said fine minus the toast I did not ask for. She barked back, That wasn't my fault. Very defense like. Well as my server who took my order, the server who brought me the meal and knew it was mine, could not remember this?
While I appreciate the 2nd servers efforts, it was a little too late to recover from the bad service and feeling like I was specifically being targeted because of my color of my skin. Why do I feel this way? Because no server can ask that many customers, approximately 20 times if they need something, and forget to ask one table. read more