When one leaves a dental office, one expects to leave with a satisfied smile. Unfortunately this was not the case in my last, and possibly final visit to Dr. Gordon's.
My family and I have been loyal patients to Dr. Gordon's office since she first opened doors several years ago. In fact, my family has been visiting this dental office since before it belonged to Dr. Gordon. At this time I was a young child, about eight or nine years old, and my family and I were extremely satisfied with the service and care we received from the friendly staff. We were so satisfied in fact, that when Dr. Gordon took over the dental office we decided to remain at the location. Though it was not the same feeling we had under the prior management, we remained loyal customers.
It was not until recent events, that my family and I decided that we were no longer going to remain under the care of Dr. Gordon. This began with a procedure that was performed on my Mother, who began to experience severe jaw pain. Upon results from an outside therapist, she discovered that the only reason she would have had that pain was because of a mistake made during her procedure done at Dr. Gordon's office. She began to bring up these issues to me, but I did not want to leave the dental office, as I had always thought the staff were friendly and did an excellent job. Sadly, this would not last long, when in January of this year I had a filling done in order to remove a cavity in one of my teeth. After the filling, I began to notice a slight whenever I would chew or eat something cold. I thought nothing of it, and believed that maybe it was just a reaction that I was getting from the tooth. Recently though, the pain began to become much worse, to the point that it was nearly unbearable. I decided to set an appointment with Dr. Gordon to discover what the root of the problem was. After examination, Dr. Gordon discovered that in performing the filling, she had mistakenly filled too deep, and it began to cause inflammation in the nerve in my tooth. She referred me to an endodontist, who would perform a root canal in order to restore the painful tooth. After hearing this, I was somewhat upset that I had to go through this as a result of Dr. Gordon's mistake, but I was satisfied that she quickly set me up with an endodontist to fix the problem. However, this satisfaction did not last long when I discovered that I would have to pay a fairly large fee as my insurance did not cover the entire procedure. I do not believe that I should have had to pay any amount for the procedure, as it was a result of the mistake Dr. Gordon made during the filling. I decided not to go through with the root canal until I spoke with Dr. Gordon about why I needed to pay at all if it was a mistake that she had made during the procedure. I thought this conversation would help, but I was wrong as I soon discovered that Dr. Gordon did not want to discuss any such solutions. It was by far the worst customer service I have ever received, and when I asked her if this root canal was needed as a result of a mistake she had made, she evaded the question, which made me even more upset. I was extremely disappointed that she was not willing to take responsibility for a procedure that she had performed. Not only that, but rather than work with me to find a solution, she flat out asked that I leave her establishment. Now I am not a business owner, but I do know from experience in customer service that this is not how one treats a valued customer. It is unfortunate, but as a result of the circumstances, as well as the poor service I received from Dr. Gordon, I, nor my family (including my parents, and 3 brothers) will no longer be patients there. This brings me much sorrow, as I hold fond childhood memories of this establishment. I still believe that the rest of the staff at Dr. Gordon's office are good, friendly people, but unfortunately Dr. Gordon does not follow the same suit as her employees. If you are looking for a dentist, I recommend that you pass on this establishment as I am sure you would be able to find another dentist who truly believes in valuing their customers. read more
