The customer service was top notch! I got in and was called within 5-6 mins! Really impressed with how quick I was seen. It was my first time to a dentist appointment since 10+ years. I came in here thinking how I hate the dentist but they really changed my mind. The front staff were very friendly and helpful! The dental assistants were all sweet and kind! Diana really made me feel welcomed and cared for! All of the staff were kind and even greeted me as I walked by! When the Dr came in she told me exactly everything she was going to do but also considered what I wanted too! All the drs I've encountered were so great and friendly! They worked with me when it came to what I was covered for and what I could afford. This is something I've never gotten going anywhere else. I've been afraid of the dentist for many reasons but they really changed my mind here. I am thankful for everyone who works here! I almost cried today because of the support and kindness that comes off these people! Give them a shot! I'm so glad God lead me to them! Keep up the great work guys! I'm sorry for not naming everyone but everyone I encountered truly made me feel great! read more

I can't say enough good things about Dr. Enciso and the entire team -- they are truly exceptional. From the moment I walked in, they eased every bit of anxiety I had with warmth, professionalism, and genuine care. I never felt rushed or judged, only supported and fully informed every step of the way. Thanks to their incredible work, I now have the Hollywood smile I used to only dream about -- and it still doesn't feel real! The results are beyond what I imagined, and the entire process was smooth, gentle, and actually enjoyable. If you're looking for a dental team that treats you like family and delivers next-level cosmetic results, this is the place. I'm forever grateful! read more

Riverside Plaza Dentistry - New Veneers! - General Dentistry Near Me - Riverside, California

I cannot thank the team at Riverside plaza dentistry enough for how amazing they are! I walked in with no appointment and the lady in the front greeted me with an amazing attitude and made me an appointment for the following day without any problems, Dr Tracey made sure to go over any procedure I needed and explained everything to a detail and made the process so painless, Cody took great care of me with my cleaning process and Araceli helped with the insurance side and made sure I was taken cared for with any out of pocket expenses. I highly recommend this place to anyone and will definitely make this my permanent dentist! read more

Bad business practice! Avoid this place. I sent my daughter for her regular 6-month dental cleaning. She called me saying she had to pay $258. I asked to speak with the office, and the staff member told me that our insurance had a $500 deductible, so we had to pay out-of-pocket. Later that day, I reviewed our insurance policy and saw that it covers 100% of cleanings and preventive care. The real reason for the $258 charge was an unnecessary fluoride treatment that they upcharged without proper explanation. Instead of being honest, they lied about the deductible. Dishonest and misleading! read more

Had to call and make arrangements to pick up a night guard. Another awful experience from the front desk girl with bad Botox named Brianna! She is AWFUL! She is deplorable!! She is horrible! She has ZERO people skills and has ZERO business dealing with clients! Your front office represents your office! Your front office is the first line of contact with your office!!! Your front office sets the standard of care! Every experience I have had with Brianna has been absolutely disgusting and I will never come back as long as she is there! It's a-shame too because everyone in the back is a complete delight! But you have a monster in the front that needs to go!!!! read more

The dentist called and checked on me the evening after my procedure. That are so nice!!!! Every time I go there I have a positive experience. I am always scared and the employees reassure you. They explain what is happening. I was afraid my pain medication wouldn't work and they told me it would, they were right. I always recommend them to other people. read more

One night my crown (of almost 10 years) fell out and I was left with a sensitive hole left in my mouth. I just switched insurances (so convenient) and had to call for an emergency dental appointment ..let me tell you looking for a place that accepts HMO/Delta Dental USA is pretty challenging. I actually found this place thru yelp and just called on a whim. I did not catch the name of the person I initially called but she was very thorough and patient and, despite my kids yelling in the background, she managed to get me an emergency new patient appointment right away. I didn't read all the bad reviews on yelp until I made the appointment so I came in kinda anxious. Right when I came in at 315pm I was greeted by Noel at the front desk who helps set up all the paperwork online to set my new patient profile. It didn't take long maybe 10 min, and I was ready for my appointment set time at 330pm. As I walked in the place is very clean, and located at the riverside plaza near the carters and Panera. They have a very small area for kids and when I say small it's small lol a small iPad sitting area but then they also have a big screen that plays Disney movies and plenty of waiting chairs. My appointment was at 330pm. I was sent to the back by Ken ,the dental assistant, to do my X-rays at 342pm. He finished them and then I was sent to the private room for the doctor to assess my gums and X-rays to do an overall assessment. Dr Kramer was very friendly, patient and explained extensively everything about my teeth and gums and never pushed any procedures or anything. After his exam and explaining everything it was about 422pm. In my head I was set to get my crown today and even tho he leaves at 5pm he was willing to stay a little late to start the prep and everything for me today! He did not have to do that at all but he did! The whole team was very helpful and kind and I would recommend coming here for anyone! The following Monday I came back bc Dr Kramer only works Monday and Wednesday and I was kinda bummed I had to wait a bit, but I scheduled a deep cleaning and I was introduced to Yadira Gutierrez, the dental hygienist. Although it was being super busy and you can tell they were short staffed she was super thorough and kind and even explained in detail as well everything!! My teeth feel so clean and I do like her a lot and highly recommend her! Everyone was nice and I am actually gonna recommend bringing my husband and kids here! The other bad reviews are not true, that just wasn't my experience at all. Thank you Dr Kramer, Yadira, Noel and Ken! read more

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The dentists are competent, but their business model is shady. They called my kid, and set up an appointment for a "check up and cleaning". (Check ups and cleanings are 100% covered under my dental plan, so I said OK). Once they had him in the chair, they told him that they were going to do a different cleaning that takes multiple sessions at $500 a pop. And that he needed a $200 mouthguard. They did the same thing to me about a year ago, and when I told them I just wanted the cleaning that was covered, the boss lady from the front desk came at me angry and rude. She poked around at my teeth for 5-10 minutes, whipped the bib off of me and stomped out. Like I said, the actual dentists? 4.8 stars. The business model? The bait and switch? The rudeness? 0 stars. read more

Best dentist place. They take care of me and grandma very well. Cody is the best!! And the ladies that work at the front desk are great and patient read more

Amazing staff. They are so kind to you. They take their time explaining everything and don't get bothered if you call with additional questions. I'm fearful when going to the dentist, they will make you feel clam read more

Wisdom tooth extraction- the dentist group take their time and go over every detail before jumping in to start working. For first time patients the X-rays and getting setup is quick. Should you need to pay a large sum out of pocket they also offer financing, only issue that I had was the front desk was trying to push additional work that I could have waited for until after the extraction. I ended up going to their other location. Overall great business. read more

First of all if the front desk girl hates her job she should quit and go somewhere else. Her attitude is literally annoying, she wasn't even apologetic and actually frustrated that she was letting us know an hour before our appointment that it was cancelled. Isn't it your job to be on it and call people the day before? Isn't it your job to speak and communicate efficiently? Please, if your job is so miserable and difficult for you to do efficiently, do yourself and everyone a favor and go work somewhere else! My husband and I usually like to book with Eddie but it's almost too annoying dealing with rude front desk people who fail to schedule your appointments properly. Almost every time I have set an appointment with Eddie I've been given someone else which I was fine with. My husband does like Eddie's work and made the time to reschedule his first appointment to see Eddie again at this location. Both appointments were cancelled THE SAME DAY. Like please, do your job so people don't have to TAKE TIME OFF work to find that you're cancelling the appointment. The first time they didn't even tell him until he was there. Today they call an hour before his appointment to let him know his appointment is cancelled. I just think it's so rude and inconsiderate to continue messing up peoples schedule and calling with a stupid attitude. Also when my husband was speaking to her she continued to tell him she couldn't understand him. We had the same experience with her, short, angry, and miserable doing what she's hired to do. We love the hygienist but the scheduling and front desk is absolute trash. Not sure if it's worth continuing to book with them to not even see the person we're coming here for. read more

Cancelled my appt due to the Dr being sick, 20 mins before my appt. I have a cracked tooth and they didn't have any other dentists that could see me. Had no regard for my time and the receptionist had no sympathy and started arguing with me. I couldn't believe they don't have any contingency plans for a patient with a cracked tooth, very bad experience. They should have a dentist on call for patient's with appointment's with cracked teeth. I would've understood if it was a regular check up. read more

The office staff are rude! I have been a client for many years and I hate to remind staff that someone choosing this office over that is generally about relationships. medicine, dentistry is still a business about spending our monies where a person feels respected. The dentist here is amazing - his front desk team are rude, inconsiderate and may have forgot with out the patient there is NO business to pay them. read more

Ok so I was scared to go to the dentist and had never been to this one before. This place is AMAZING though and I highly recommend it. The secretary (Gigi) at the front was so welcoming and explained the billing clearly, Dr. Enciso was very patient with me and clear in my oral needs and made it not hurt at all despite needing a few different procedures and Eddy the hygienist was so so sweet, thorough and actually explained periodontitis in a way that made more sense to me than it ever has before. I get now why it's such a big deal. This place is great, fairly priced and I will definitely be back! read more

Unhappy with their billing methods. Charged me and my family and my insurance, none of the invoices contain a description of the work performed, just an amount due. I could not make sense of the Explanation of Benefits from my insurance (a lot of bills for work that was not performed) and when I requested more information from the office, I got a lot of nothing. After having paid all of our bills in person. We received another bill by mail, stating we hadn't me our insurances deductible and owed more. I do not know how that could have been possible. I will not be coming back. I would not recommend. Any place that refuses to itemize a bill upon request is not being transparent and therefore untrustworthy. read more

Not sure what's going on. I used to love coming here. My husband, my son and myself were patients. 1. They overbook patients, so wait time is ridiculous. 2. They have cancelled our appointments multiple times- my husband recently was cancelled twice now and rescheduled until the end of November because "they are booked". 3. Front desk "GiGi" dislikes her job and has the worst customer service. My son has already been going to another kid friendly dentist and we will most likely be making a move soon too. I have just been putting it off because finding a dentist and dealing with insurance is a pain but we aren't getting the care needed here anyways. read more

After working 30 years in the healthcare field and learning to deal with patients and professionals it is very apparent that this business is very unprofessional and definitely over charges. Do not sign a contract because they will bill your insurance and charge you for services that are not performed. Deal with a dentist that will accept your insurance as full payment. Believe me they still exist! read more

I am happy to have found this dental practice a few years ago. I am no expert, but it seems to me that they do a good job in keeping up with technological advances which, in turn, allows them to care for their patients' dental needs more efficiently. Dr. Kramer, Genesis, and all the other staff are very knowledgeable, professional and friendly. They are genuine and go above and beyond to suit your needs, answer any questions, and help you decide in the best care or treatment for your teeth, I have only had very positive experiences in every visit and, as an HR professional, I have recommended this practice to colleagues who, in turn, have liked this dentistry. read more

This office takes many dental insurance plans. So, if you are a new patient, Dr. Kramer will tell you that you need a service or procedure not covered by your plan. If you are an older patient, he will recommend quadrant scaling. You are told that is a procedure that involves a "special" cleaning and "special" care for aging gums. It is simply a cleaning. It also costs $700.00. Why? Costly overhead? Too many staff saleries? Wow, what? I do not expect anyone to work for free. If you are very, very well healed, I suppose this guy is an okay dentist. Even a fantastic one. For most folks, he simply prices himself way outta of the average market place. Wish I had that money now, so I could get my broken molar fixed. Many years later I still have chipped and broken teeth, but maybe, just maybe I've got a few more years on my gums read more

I would give 0 stars to this place but 1 will do for Dr. Kramer. He is a great dentist. However, the people in the front are absolute morons. They do not know what the hell they're doing and screw patients over. I hope this place shuts down someday. read more

Way to expensive and they scheduled me for a follow up visit on a Sunday when they were closed. Even though I asked about the date and the time she told me that they were open and I should come back then. Wasted my day going there emailed them called them and got no response. the guy that did the work on my teeth was sloppy and it was a horrible experience read more

Been here a couple times for teeth cleaning which always went well. Today I had my wisdom teeth removed (1 soft tissue, 1 partially bony, 1 completely bony). I felt like a hot mess getting into it. Brianna was very funny and kind which helped calm my nerves beforehand. Once they took me to the back to do my vitals, it felt like it all happened so fast. I was starting to panic from how hectic everything felt to me (I tend to get overwhelmed very easily). It was a small room with 2-3 people doing stuff to me at the same time, asking me questions, and I could overhear people in other rooms since the doors were all open. It was just a lot for me at first on top of being already nervous! But everyone was super professional and as patient as they could be especially since I pushed them behind schedule a bit. I wouldn't say necessarily that they weren't kind nor were they rude, just very professional and real with me. They assured me everything would be okay so I closed my eyes, took deep breaths, kept repeating that I was gonna be okay & BAM I was out like a light! Vaguely came back to reality while they were wheeling me out. My mom was laughing so hard, I guess I was being silly. I swore I was gonna cry but never did LOL! Overall, a good experience and I would definitely recommend this place & Dr. Hou. Thank you guys! read more

I have a dentist already but they aren't open on Sundays. I spent Saturday with a toothache and it kept me up all night and by 9 am Sunday I was in tears. I called my normal dentist's emergency line and she said alternates Advil and Tylenol . I tried this and quickly figured out it wasn't enough. I called at 11:30 on a Sunday and they agreed to get me in as an emergency appointment. I was there at noon and they took X-rays and Jessica was amazing, compassionate and helpful. Dr. Enciso was kind, thorough and so warm. I had been crying in pain and after the visit felt so much better and have a prescription for an antibiotic and pain killer until I can see my weekday dentist. Thank you! read more

As most of you know not a lot of people enjoy going to the dentist however if you are trying to find a good one look no further. Dr. K's office staff are the best. Olga remembered me from a couple of years ago from my last visit & she seemed genuinely happy to see me. Since it had been a couple of years from the last time I was in, Dr. K took the extra time during my visit to explain in detail the required services needed for my deep clean. Truth be told I'm a little scaredy-cat and the whole office put me at ease including Dr. K. They were flexible with budgeting, with in reason and as a working parent that is greatly appreciated to be sensitive to one's budget. My services were conveniently scheduled same day online (totally recommended using this feature!!) and were completed the same day. There was no bait & switch, there was no "we have to reschedule due to" etc. Since I needed a deeper clean it did take a bit longer than expected however it wasn't too too long of a visit. The only draw back I experienced was during the cleaning, the hygienist uses water with the instrument & the suction tube wasn't grabbing all the water so it was pouring out of my mouth onto my neck & clothes. That was super uncomfortable. The hygienist did make an attempt to fix by adding additional papers to soak up the excess water but if it could have not poured out of my mouth to begin with & continued to, would have been great. I've had this procedure once before and this was not an issue. All in all I will be back for my next visit & I will not let so much time pass in between. I do recommend this location. read more

I have been going here for 2 years, but recently the service here has been so awful. I have been trying to reschedule my checkup and cleaning for 2 weeks. I called to reschedule and they told me the person who could help me was not in the office. Shouldn't a receptionist be able to help schedule an appointment? I've been told they'd call me back to reschedule twice and have yet to hear back. My mom has been having the same issues on top of issues with the dentist office not checking the insurance before performing work on her... I like seeing Dr. kraemer and his work, but the service at this office is just awful now and will be looking for a new dentist unfortunately. read more

I have been coming here for several years. Gigi provides excellent and professional customer service upon each visit. read more

Great place I highly recommend, I went to a dentist before coming here and the service is day at night. I'm glad I came here the staff and Dr Enciso were very professional, I'm thankful they had patience with me because I'm very sensitive about my teeth and any little thing going on with my new crown, they took care of. Thank you Riverside Plaza read more

Ask for Dental Hygenist Anphomn "Edward" he is the best. He is probably the only reason why I would go to this office.

I started my Invisalign treatment here and due to the extremely hard nature to get help over the phone, I decided to take my treatment to another office. Riverside Plaza Dentistry made it extremely difficult to do that by going radio silent on me and radio silent on my new orthodontists. Also, I found out through my insurance that they continued to charge them way after I left. I can't get a hold of them to get my money back, and at this point, I've accepted it is gone. If you are considering going here or already going here, stop. There are better offices with better ethics. read more

People are really nice but....got to my 445 appt early and they they didn't have it scheduled....I PERSONALLY scheduled with someone at my last appt. Ok....they find they are able to take me anyway and I wait until almost 530 to get taken back. The clinic is so cold, I am shivering...they generously give me blanket. They numb me and make me wait 20 min before starting, after drilling, they leave me for what is now almost 20 min.. I am sitting in a chair, waiting, with holes in my teeth....again, nice nice people, but something is not right here.... read more

I used to dread going to the dentist but the team here is very professional, I feel pricing is reasonable and they go over everything clearly answering any questions. Dr. Kramer and Hygienist Eddie are very professional, gentle and amazing at what they do, they take their time and patiently give the best care. read more

Breanna and Bella we're so helpful! They made me feel very comfortable and safe. This environment was welcoming and open. The service was very fast, I didn't have to wait very long for anything. Definitely recommend to other! read more

I really appreciate and enjoy coming to Riverside Plaza Dentistry for the pure professionalism that they bring. Dr. Kramer, depsite his super busy schedule, is very helpful in explaining the condition of my teeth and possible ways to approach the direction I would like my teeth. I appreciate him looking through my teeth with me to show me any potential risk or areas within my mouth that I should keep a note on. I also had yo get a crown and Dr. Kramer, Susana, and his team didna phenomenal job. I can't even tell I have a crown. My hygienist, Shawna, is legit and A1! She's super sweet and does an amazing job cleaning up my teeth. She's very informative and really humble. She's a pleasant to be around and makes your appointment enjoyable while doing an awesome job of cleaning up my teeth. Gaylee, the front desk receptionist, is super sweet and is on top of her game at the front desk. Please do your research and ask good questions and they will give you sound, professional advice. They're not your parents. They provide a service and will let you know what they can do to help you achieve how you want you teeth! read more

The care seamed to be good and I liked the dentist. The experience was positive so my husband also decided to change dentist The problem I have is they are constantly trying to upsell their services. On my initial visit I noticed I had been charged for genetic testing after specifically declining this test which they fixed at the time. However I now think it might be part of their goal to upsell and charge for as any services as possible. The calls were relentless trying to sell and set up appointments for services that went beyond what we have experienced at any other dentist. Neither my husband or I will be going back. read more

I'm so happy I found this dental clinic. I was so impressed! It started with their receptionist who was so welcoming. Loved how up to date they are with signing in and also their up to date technology for obtaining X-rays. Dr Encino was great he explained everything very throughly .. thankfully no cavities :) He took his time with making sure I got my questions answered. My cleaning was done by Yadira dental hygienist. She was great, I totally recommend her.She was very thorough and explained everything she was doing and was also very gentle. I'm very happy with their care. I just wish they accepted medi-cal so I could have my parents come here. I recommend 100%. read more

This is the place to go for pain free numbing and crown prep work. Dr. Kraemer delivered a great experience from start to finish. Shanna the hygienist did an awesome job cleaning my teeth as gently as she could. The front staff is on point, courteous and professional. This office and staff are gold! Highly recommend Came in for my 6 month check up, had a 4:30pm appointment. I am grateful to the front staff and back staff. They all go above and beyond to make your visit enjoyable and relaxing. Dr. K addressed the concern I communicated with my assistant and Shanna is still amazing, that girl can clean teeth with such graceful techniques, no pain! Again I highly recommend this office for your dental needs. read more

Riverside Plaza Dentistry - They have games to keep the little ones entertained - General Dentistry Near Me - Riverside, California

Dr. Kramer is great and I like that he has new technology and methods for teeth straightening - I may well take advantage of this after many years of dealing with crooked teeth. I also got my teeth whitened. Daniel was fabulous! Gentle, thorough and took plenty of time to explain what he was doing, what I needed to do (for at home portion), how to do it and what could help and what not to do. I followed his instructions and am so very pleased at the results! read more

Good dentistry, Olga is super nice and Eddy is a great hygienist, very thorough. Great place that are willing to help you out :)

Are there any dentists out there that don't try to UP-sell you when you go in for Xrays & Cleaning? A covered insurance expense. I read the reviews of this Dental Office AFTER I posted mine. The Bad reviews are the truth. The Good ones are either friends or they had nothing done. They kept screwing up my appoint times and telling me it was my fault. My last horrific experience was with Western Dental, they popped off my crown when I did a teeth cleaning and made me pay for the new crown, none of their masked assistants admitted to doing it....so it was time to change Dentists. Today, I went for xrays & cleaning, then I find out I need a crown and a cleaning. The crown & cleaning ran $1800.00. Delta Dental said I should send in a pre authorization. They never even suggested it. My benefits said my Co-pay should have been $360.00ish for the Crown, they had me paying over $1000.00 They also scheduled me with a "specialist" for a Root Canal, that I never agreed on. They insisted I did agree and argued with me. I was only scheduled for 1 day, to have the crown put on & a cleaning. I know, because I put the date in my phone, on my calendar, so I can schedule my work times, and a Root Canal was not discussed ever or in my co-payment plan. #UPSELL... I'm sad that you never know the honesty of the Dental Office until you're in the chair being talked to by their "insurance person". First of all I want to say that Olga, their office manager is friendly and tried to help with the mess up, so I don't want to throw her under the bus. She actually helped. Have your facts and your Benefits IN HAND when you go to this dentist. Everyone is super friendly but "super friendly" doesn't breed honesty. I'll know more when I try to get a refund for the "OVERCHARGE" I had to pay $800+ up front. read more