I usually do not write reviews but since my experience getting treated at Cleopatra Dental's Riverside office by Dr. Engy Halim was hostile and unprofessional during my last two visits, I feel sharing this review and my experience there is warranted. During my second to last visit with Dr. Engy Halim, she made a snap judgement on my character and assumed I was accusing Cleopatra Dental of scamming. During that visit I initially returned to have a new temporary crown placed as the previous one had fallen off. I followed up with the assistants up front to schedule a filling that the assistants previously advised they would check with the dentist to see if it was on my plan before scheduling as they didn't see it show up on their system. They went back and forth with me that they didn't see a filling needed and it wasn't until I showed them the treatment plan, they provided me previously, that showed a filling on the plan that they looked deeper into it then said they saw a filling needed for a different # tooth, which wasn't the case. After I expressed confusion, the Dr. came out, inquired and offered to take an x-ray to show me that the filling on my treatment plan had already been done the appt I had my crown preps done. I took her up on the offer as it wasn't out of the ordinary for my other dentists unprompted to walk me through and show me the work they had done right after the treatment, in fact it was procedure at my previous dentist's office to show me the x-rays and check in with me after the work was done each appt. During the x-ray process, one of the assistants pointed out the wrong tooth again and I just grew more confused. I spoke with Dr. Engy Halim and cleared it up then I thanked her for the reassurance as it was not mentioned to me that a filling was done that visit and was grateful. At the end of it she expressed hostile and unprofessional behavior and told me in an upset tone "We are not scamming anybody here!". After that visit, she dropped me as a patient during my last appointment for the final crown delivery and referred me to a list of other dentists to resume her remaining recommended treatments. She was defensive and not receptive to hearing my side of the story and said that in the future I need to speak with the dentists and not just the assistants even though I was in direct communication with her too. To clarify, I never at any point said they were scamming anyone or accused them of any fraud or wrongdoing, I was always polite, understanding, and kind throughout every single visit and question so this entire experience has left me shocked as this has never happened to me at any medical or dental establishment before. I even gave them the benefit of the doubt and said maybe I just didn't hear them mention the filling was being done that day to be polite. The only reason I had to change dentists was because I moved and needed local dental treatment, my previous dentist can attest that I am a respectful, polite, and loyal patient and again if it wasn't for my moving to a different city, I would have still been a patient with them. I understand others probably have a great experience and maybe the Dr. was just having a bad day and just made a snap judgement then decided to drop me as a patient after, but here is my review from my own experience at Cleopatra Dental Riverside Office and in my opinion from the experience I had if you are the type of person to even just ask about the work that was done on you to at any moment you should ever become confused about work being done TO YOUR OWN MOUTH and ask the dentist about it, I hope Dr. Engy Halim can treat you with respect and professional behavior as that was not my experience the last two visits.
EDIT TO RESPOND TO BUSINESS REPLY:
I wanted to make it clear, again, I never accused Dr. Engy Halim or anyone at Cleopatra Dental of scamming and I never made any threats or used any foul language so I'm not sure why they included that language in their responses. I was nothing but kind and polite throughout each of my visits which is why Dr. Engy Halim's unprofessional behavior was so shocking. My review is honest and true to my experience during my treatments at Cleopatra Dental Riverside Office with Dr. Engy Halim. The defensive response seen here by the business as they ignore the fact that I never made any accusations and never made any threats in person during my visits is the same behavior I experienced during my last two visits with Dr. Engy Halim, unwarranted hostility for just wanting to politely clear up my confusion about work they did to my mouth. I wrote the same review here and on google as they are my true experience so I'm not sure why they wrote "every platform", btw these are platforms to review, my reviews are allowed wherever I am allowed to review. read more