STAY AWAY!!! One of the worst customer service experiences I have ever had- I gave them two stars becuse in the end I believe I got a "FAIR" or Average deal on a 2012 Explorer. The sales men was average but the service was substandard. Out the door at 20G and they didn't even wash the car properly, plus they SUV was on empty not what I expect from any decent dealership. I should have walked out, stay away. read more

Mr. Chavez hooked my husband & I up with an awesome deal on our Audi TT!! He honored the internet price & went above and beyond to make sure that we left with the deal that we wanted! Great customer service, I will recommend to all my family & friends! read more

For a used car dealer I was impressed by the service and inventory. Definitely a place for the experienced buyer. Thus far, satisfied with my car and sales staff service. Driving a gorgeous Jaguar S Type, which I feel I purchased slightly above the excellent price but that was expected at a used car dealership. read more

This is the worst dealership I have ever been to. DO NOT GO HERE! They added on a bogus OPTIONAL Anti theft charge of close to $1500. Yes we got the car for a good price but when fees are added in that are optional is wrong. The salesman, as a part of their negotiating, told us they would fill the tank and 'detail' car. After being at their lot for the better half of a day, we got into the car which was filthy, was not cleaned, and it had an empty gas tank. They also said they would fill the tires up because the pressure gauge was on, so they obviously didn't. We drove 3 hours home with the light on after they said 'oh it's fine it will turn off after you drive it and the tires balance', lies, the tires were low. We dealt with a guy named Puya who was very misleading and took advantage of not only a VETERAN, but a Firefighter. I also spoke with Armen who was less than helpful, and pawned us off onto his sleazy salesman who took advance of us. I will never come back here and ADVISE NO ONE TO EVER SHOP HERE! Now we are out a large chunk of money we don't have. #neverbuyused #scam read more

I purchased a vehicle from here about a month ago and I had forgot to leave my review. I came to this place because they seemed to have a large selection and work with people that have um, challenging credit. I found a vehicle online and made my initial inquiry over the phone. I was put in touch with a sales man Elizar Chavez. He was was very nice and helpful. I asked a few questions and he was able to answer them for me. I came in the following day as discussed and texted Mr. Chavez when I arrived. Mr. Chavez showed me a couple of the vehicles that I had asked about. Mr. Chavez was very friendly, if I have any negative it would be that he didn't seem to know many specifics on the vehicle that I had chosen to test drive. To his defense there are a lot of different males and models on their lot. After agreeing to a price I was introduced to the finance manager Allen K. (Forgive me for not remembering his full last name) Allen really was great and is the reason I am giving 5 stars. He walked me through everything and was even able to find a bank that would be able to give me a lower APR than originally expected. It did take a bit of time to complete the transaction but that is to be expected. All in all, I love my car and I really appreciate all the work that Allen K. put in. read more

Buying a car, especially a used one, is always an over whelming experience considering all the factors that play into your decision; the price, the mileage, the condition of the car, etc. but I would say the most overwhelming experience would be figuring out whether or not the dealership is reliable and honest (as so many of them are not). However, My bf and I are beyond grateful for the service we were given at Karplus, especially from Arman and Javier. They played an integral role in our decision to purchase the car we did and they were able to confidently answer each question we asked them about the cars on their lot. Arman May come across as your typical car salesman's at first, but he is a very personable and admirable and truly helped us out with our first car purchase. I hope they stick around for many years to come because they better expect me back in a few years when we come back for another car! read more

Made appointment to see a truck.Arrived and truck was filthy even had check engine light on. Don't do it

These people are crooks, a total rip off!!!! I bought a 645 CI BMW from these guys and believe it or not the first day it had a transmission malfunction! they told me to take it in ....then told me they did not find anything wrong with the transmission. It continued doing transmission malfunction over a year and eight months. It's crazy Because after a year was up my transmission malfunction came on once more.... although this time I did not have warranty, they did not want to fix it & they knew that I had this problem before and they still did not want to fix it because they said I no longer was under warranty.Hands-down this is the worst vehicle I ever owned . All the rest of my cars came from certified dealers . The car before my BMW Was a Cadillac that came from a Cadillac dealer, after I bought the Bmw I bought a Lexus witch came from a Lexus dealer.now I'm driving the new Jaguar and I got this from the Jaguar dealer . I just wanted to let you guys know if you're going to buy a vehicle and you can't get it from a certified dealer don't get it !!!! at least go to Carmax......Karplus warehouse is full of shit I hope no one buy vehicles from them so they can go out of business Oh yeah let me add that the warranty place they take you to is called Sun Valley......these motherfuckers will have your car for at least two months before they even get to your car then when the job is done they won't even call you , you will have to call them and ask them to get your car back not to mention it's far as hell read more

We were looking into buying a used car posted on autotrader.com by Karplus Warehouse, but we had first called in to see if it was in stock. We talked to "Rocky" and he confirmed it was in stock and to come down to check it out. We asked if there was anything wrong with the car and its history but all he told us is that it was working and had a clean title. We live in FRESNO and we told him that we would be willing to come down to buy it if he saved it for us and he agreed. After the 3 hour road trip to Karplus, we met "Rocky" but he referred us to another salesman. They told us to get in another car with them to go check out the car in the repair shop and so we did. When we got there, the car we wanted was literally beaten up and unable to be driven!! I asked them why they lied to us about the car and they BLAMED THE COMPUTER. SERIOUSLY? This just shows their shady practices. They false advertised and wasted our time. DO NOT WASTE YOUR TIME AND MONEY AT KARPLUS! read more

I came into karplus warehouse today and I was astounded at the customer service from beginning to end I got treated well and the best part was that they gave me options I came in here looking for a Land Rover and I left and a lexus. For anyone looking for a car I recommend this place it's a grade A two thumbs up read more

I bought an black 2006 mercedes CLS back in November from Karplus warehouse. I can't describe in words my experience. I had problems with my credit do to medical bills after shopping for month I found this one and called. After talking to Jose and explaining my situation and my budget he told me the best way is if I can come in with my paperwork they need to take a look at my credit for them self. I decided to give it a shot cuz I really wanted that car and didn't want to settle for less that was my total dream car I know that I was told by other dealers I went to many times before that this car is too much for a first time buyer but I still had hope after talking to Jose. On my way there I had mix feelings I wasn't sure about it but at the same time I had the excitement in me. As soon as I got there I was treated very nice and professional I asked for Jose and was browed to him, he was still helping a customer. Jose finally came and say hi, it felt like we know each other he made me feel welcome and I can tell he was sincere person it felt really good and my anxiety blushed slowly. He then showed me the CLS wow it was so clean like new he even took his time to tell me about all the functions on the car. I told him that I am trying to get an CLS for a while now and it didn't happened. I told him that's my dream car and I would do anything to get it. All the other dealers wanted to switch me to some Nisan Altima or Dodge Charger (hell no). Jose told me not to worry he will do his best to make it happen but we need to talk to the finance. I was like oh yeah it's not gonna happened. Jose explained that they work with a lot of different lenders and that he is sure that they will find one if not that they do there own financing as well. I was sitting and waiting for a little I saw other people driving off in there new cars that made me calm down a little. They called me in the finance room Jose was with me and on my side the finance told me that this is a very difficult deal to do with the downpayment I have and that I would need more. Jose started to defend me and telling the finance guy that I have been pushed around and this is the only car I want and I really would do anything. They could tell how much I wanted that car so they made a couple of phone calls and talked to me about a payment plan that would work for me and then... I can't believe it they made it happened. I was never happier in my live my tears literally start rolling down my cheeks I got emotional. I know that they cut back the price alot for me and did not make any money on me and that is something you don't find in a lot of people or business this days specially a used car lot. I just don't know how to thank you Karplus Warehouse I will tell everyone about you guys and make everyone to come see you guys. There is still real humans out there thanks. My special thanks go's to Jose he is my Hero without him I would not drive my ride now. If you are looking to deal with human being to buy a car defiantly go to Karplus first cuz they have an ocean of cars and they get down to make a deal happened. Don't waste your time go here first. Thank you thank you thank you guys you are truly the best. read more

Met with Eleazar Chavez and had a great experience. He made the entire visit of buying my Dodge Dart easy and hassle free. He made myself and my family feel welcome and comfortable. He was able to give me everything I'd asked. Once everything was agreed upon, the finance and paperwork with Allen and Orlando was smooth and trouble free. Everything was explained to my satisfaction and I was able to walk out with the best possible deal. read more

DO NOT BUY A CAR FROM HERE!! THEY ONLY SELL LEMONS. At the beginning it might seem like you are getting a good deal but you will get screwed. I bought a car in March 2013 and within a few days I noticed the AC didn't work. The extended warranty takes you to Sheldon Auto Care who gives you the run around. I called them telling them the AC didn't work and told me off the bat the extended warranty didn't cover it. Soon after I noticed the engine was noisy and leaked oil. I made an appointment to get the car checked and they literally told me there was nothing wrong with the car. I had to go out of my way and take it to Ford Galpin Motors to get a diagnostics and they told me it needed a whole engine rebuilt. I literally had to go back to Sheldon Auto Care because thats the only mechanic the "extended warranty" covers. BY THE WAY THE ENGINE REBUILD TOOK 3 MONTHS and all the loner carS they provide me were salvaged vehicles. It is now 2015, even after the engine rebuilt and half a dozen times I've take it to Sheldon Auto Care the car continues to have problems. BUYERS BEWARE!! DO NOT BUY A CAR FROM KARPLUS! read more

Mr. Chavez was awesome. He went above and beyond to make sure we got the car we wanted at the price we wanted. He kept in contact with me and let me know when the car was available. read more

I'm so grateful to the wonderful people at Karplus who walked me through my first ever car buying experience. My last car was 22 years old so when I came in I was a little nervous, but my sales associate Alex B. was so kind and down to earth, and the director of finance Allen K. really went out of his way to make the process easy on me and get me the best deal possible. I drove off in my dream car, a hybrid Lexus CT200h, which is a major upgrade for me. I could not be happier with my experience and even though I hope to keep this car for another 20 years, if I have to buy again, I will be back. Thank you Allen!!! read more

Shopping for a car is a pain. You don't want to get ripped off. You want to find a good deal. And these factors multiply when you are shopping for a used car. I was looking at a used car out of necessity and, after shopping around, I found a good deal here. I worked with Adrian, who was very helpful. He gave me a test drive while sitting in the back next to my almost-two-year old son (who kept kicking him). He was patient, helpful, and positive the entire time. They also made the car-buying process as easy as possible. (My bank, not so much. They kept rejecting the large purchase as exceeding my limit and fraudulent.) Also, I have two children and they had a little play area with an arcade game. They also pop free popcorn (fresh) and have vending machines. Catering to kids helped make the process easier as well. I will definitely come back when I am car shopping again. It was was as pleasant as car shopping can be (which is saying a lot for someone who hates car shopping). read more

These people are crooks! They take advantage of people with bad credit! They sold me a salvage car even though I said I didn't want salvage. They made me sign a form to acknowledge "frame damage" on the car and told me that didn't mean salvage! Later on, every month, something would break on that piece of crap, and the mechanics fixing it were horrified. They told me some parts were being Held in place with CHEWING GUM! Who the hell does that?! I ended up spending more money on that car than I should of. The icing on the cake was when I went to another dealership to trade it in, they told me it was salvage so I basically got no return on it. Stay away from these people! read more

Yesterday I purchased my third car from KARPLUS warhouse , I always ask for car fax and history of the car and they allowed me take the car to my mechanic for inspection i got good rate and good price on my extended warranty they have a huge inventory mostly repossessed vehicle my suggestion is no matter where you buy a car do these steps , thank you KARPLUS overall pleasant experience - knowledgeable sales associates, professional staff. I would recommend to anyone ! Thanks Again read more

While looking for the car of my dreams, I stumbled upon this wonderful place and I'm so happy I did. I found the car of my dreams at a price I couldn't refuse. I couldn't have done this without the help of Eli, Pooya, and Allen K! They were all so helpful and walked me through every step of the process and made it painless and easy. I would highly recommend Karplus to anyone who is looking for a great car for an even greater price! read more

"Thanks for the review, we are sorry for the inconvenience. We tried to contact you but no success." I Notice You Copy And Paste Your Replys ????? read more

I had a great experience here, Mr. Chavez was so great helping me find the perfect car, I was relaxed and didn't feel pressured! I think this was my best car buying experience I've had! Thank you Mr. Chavez!! read more

Awesome place great prices! Great customer service. Dealt with Max the finance manager really honest guy. Thanks!

Very friendly people here came in and picked me up a good affordable truck fast and easy they have a good selection of cars and trucks...went in to look at one I saw online and came out with a better offer with in the lot must go person to see is Chavez,Lon and Allen. These perfect trio Will take care of you... Honest and caring... Goodhearted individuals...I know I got a good deal extremely happy with my truck read more

1 star is too many, this place should have a negative 5 star. I had the worst experience ever... sales rep Gustavo and his supervisor spoke to me about holding a car I liked, the car was loaned to a customer told me to leave $50 deposit to hold the car and have it brought back so I can purchase it. I left a deposit. So the next day I was told to come in. These numbskulls sold the car even before I came in at the time they scheduled me. No calls to notify me or nothing, I show up and Gustavo tells me a customer with cash on hand came in and we just sold it... Well where's the word of honesty... I ain't coming back, no referrals...instead I'll let karma handle it's business. Bad place, wouldn't recommend! read more

Car salesman was on the phone the whole time. Didn't show interest. I was surprised how bad the experience was, with such great reviews. I ended up buying a car at RideOn Autos located in Van Nuys. read more

So after leaving a negative review on here and on google, contacting the better business bureau, the True Car buying service and my bank, I finally returned to the dealership when they said in writing that they would take my car back. I would have to pay the $500 re-stocking fee (and lose the money I spent on repairs to make the car safe to drive) but I was ok with that. I had a conversation with Allen K (the sales manager) who, unlike the rude Arman Apoian, was cordial and asked what it would take to make me happy. Basically, I asked for a refund of what they call their "pre-loaded options" which were never explained to me in the price negotiations as well as a refund of the "warranty" which didn't cover my car and reimbursement for my repair costs. He explained that they buy cars at auction, get the safety and smog checks and re-sell them at a small profit. Their bigger margins are on their anti-theft etching on the windows and their expensive gps system. We came to an agreement somewhere in the middle. It took over two hours. I'm not happy but I was relieved not to have to look for another car. However, I wouldn't wish that experience on my worst enemy. It was one of the most depressing and demoralizing experiences I have ever had. read more

I would like to share my positive experience at Karplus Warehouse Inc. I got an amazing deal on a Honda Civic 2013 thanks to JD. The process was fast and easy. He did everything possible to satisfy and meet my needs. If you're looking to purchase and/or lease a car, he's definitely the go-to salesperson. JD along with his manager AJ provided prompt and professional customer care and made sure I was a satisfied customer. I can honestly say I can not be happier with my new car and experience they both provided. Thank you guys for taking care of me on purchasing my Honda. I highly recommend this place. read more

Good service, salesman help me get my car in no time, no pressure. Purchased dodge charger 13. Friendly staffs and manager.

I was hesitant to visit this dealership after reading some negative reviews, but I decided to give it a try because the vehicle I wanted, a 2005 Jeep Grand Cherokee was in its inventory. I called its Internet Department and spoke with a guy named Rey, who was helpful in giving me heads up about the vehicle. He even suggested that I submit an application online so he can find the best financing rate available. My credit is not that exceptional, so I expected to be charged higher than regular interest rates for financing a vehicle. Together with my wife, I went to this dealership first week of May to see the vehicle. First, I was amazed at the dealership's size. This is not your usual "hole in the wall dealership" that displays only a handful of rundown used vehicles for sale. It is literally huge, with at least 600 vehicles in the lot, of various makes and newer models. I was met by the Internet guy, Rey, who assigned a salesman to assist me. After test driving the vehicle, we met the Sales Manager, Ken. He explained that because the vehicle was being sold at internet price, this will be a hassle free purchase, without going back and forth to negotiate the price. Beforehand, I compared the selling price with other dealers for a similar vehicle, and true enough, it was priced a $1000 less. That being said, the whole process from filling up the forms to coming up with the monthly payment took less than 30 minutes. I was pleasantly surprised to know that my credit qualified for a 14% interest rate. The Finance Manager, Max, explained that they deal with many banks, so they can get the preferential rates for their customers. It has been over a month since I purchased the vehicle and I have no complaints. It has already brought me to Big Bear Mountain for a weekend family vacation, and a fishing trip to Castaic Lake with my buddies. So far so good. I am a happy camper! The next time I would need a quality pre-owned vehicle at reasonable price, I will not hesitate to buy from Karplus Warehouse again. read more

Oh ya. After 6 months buying this 2014 Ford Transit but still license plate nowhere to be found . Lolz.

Was lead there with lies, the salesman I spoke to Gustavo, made an appointment with me and wasnt even there!! He made me drive an hour and a half knowing the car I was going to look at was sold. They have a large selection of cars, but only sell u what they want. Left with a car, process was easy but dont appreciate being lied to. read more

I'm an avid Yelp reviewer and I love attesting to my great experiences so people know where to go ... I was looking for a car this past weekend and based on a friend's recommendation, I went to Karplus .. I was greeted so warmly which already gave me a good feeling about the place ... Ryan helped me from the start, I tested some cars, asked many questions and he was so patient with me which I appreciated since I'm not a vehicle connoisseur ... Finally I fell in love with this Mercedes which Orlando gave me a great deal for .. AJ did all the paperwork and had me out and into my new car so swiftly ... So happy and excited !!! I can't believe I'm driving the car I've been looking for and I didn't have to go from car dealership to car dealership to find it !! read more

Thanks Allen & Alex for making this car buying experience a breeze. I saw the vehicle I wanted to purchase online, I called Karplus and Alex was able to answer all the questions I had. I walked in and the process was a walk in the park from there. Keep in mind I just had a bankruptcy discharge and Allen was able to work an amazing deal for us. They even put in some overtime last night to make the manic happen for us. I will definitely recommend these two. Alex was helpful and Allen went the extra mile for our financing. Thanks guys! read more

Finally writing my review a few months later....I have been to many car dealers in my life time and have probably purchased over a dozen cars in my years and this probably has to be the worst experience thus far. I saw a specific very car for a pretty fair price when I browsing on the car gurus app that caught my attention. I called them to confirm it was still available and it was so I drove out there from Downtown LA in traffic the same day to check it out. Upon further inspection the car was beat to $%$*# for only being about 5 years old let alone it wouldn't even start because the battery was dead so I had to wait around for them to come and jump it and then it needed gas too before I could even test drive it so I had to wait 15 minutes for this. After this I was already discouraged but I gave them a chance and went through the whole process. Towards the end of this experience I went inside, got the free Carfax to check its history and saw that it had indeed a clean title but 2 previous accidents as well and wasn't told this when I had ask the salesman. All in all when we went inside and started getting to the numbers I had realized the out the door price (since they wouldn't budge on price because apparently they have the best prices in ALL OF LA!) they added all these additional fees that I literally have never seen before at any car dealer...Car recovery fee, some kind of anti theft GPS fees and so on that amounted to being about 20% of the cost of the vehicle itself and that was before taxes, title and transfer fees!!!!!! THEY JUST MARK THEIR CARS DOWN TO BE THE LOWEST ON THE MARKET AND JUST MAKE UP FOR IT WITH THESE BS FEES. I kindly thanked the salesman (forgot his name but he had tattoos.) and I walked right out. read more

Adrian at KarPlus was extremely helpful and we appreciated all his effort in helping us get the car we were looking for. Thanks Adrian!

What a great day! I came because the Internet manager Ray was prompt with his return call and very honest over the phone about a car I wanted so I drove an hour to give Karplus a try and from start to finish I must say I had such a great buying experience! Tony Montana lol my car salesman was great! He never pushed me to buy nor did he make me feel uncomfortable about choosing a car and he never gave up until I was completely satisfied! He took my paperwork in and from there, their awesome sales manager Ken really hooked me up!!! Ken Gave me a great warranty, knocked 1000$ off, and even gave me a cool Chanel iPhone case that I've actually been wanting (huge smile.) I finished up with Max who stayed late just to help me complete and finalize everything gave me an even greater warranty and I just couldn't be happier with the 2007 Volvo convertible I drove off with! Tears of joy!! The staff was awesome with my impatient kiddos and my indecisiveness but kept us all smiling from start to finish! Thank you everyone at Karplus im so happy with my car! I will definitely refer more buyers! read more

Karplus Warehouse - Love it!!! - Used Car Dealers Near Me - Pacoima, California

See all

Had a wonderful experience the other day car shopping for a Mercedes GLK at Karplus Warehouse! I was warmly greeted by Mo, whom was so friendly and helpful for all of my questions and concerns about my car buying needs. I can't help but to also reach out and thank Armen for his kindness, patience, and for helping me feel confident and comfortable about purchasing my new vehicle! I'm such a happy customer :) thank you again, Karplus!!! read more

Alex, Lon, Hamid, Allen and Robert all did a great job from helping me select my low miles vehicle all the way to driving it home. The environment there is no-pressure and amicable. They have a lot of vehicles to chose from, so I was expecting it to be a bit of a headache, but it couldn't have been more of a breeze. Very accommodating, genuine people. Thanks for helping me find my truck! Very pleased with their attitudes, their service and their selection of vehicles. I'd definitely buy here again. Thanks, Karplus Warehouse! read more

I bought a 2007 Mazda 3 last week and I am very very happy with the car and friendly staff, they are polite and helpful , it took only 20 minutes to sign the paperwork in finance office and no pressure no push . they went thru contact carefully and made sure I understand where I was signing , the car was detailed and in showroom condition . I get very good gas mileage and so far so good . I recommend KARPLUS very strongly and I will be back 100 percent read more

Amazing experience here!!! I was referred to them from my gf who purchased her car there about 6 months ago. The guy helping me Ray was super helpful. He really went out of his way to help me find the car I was looking for. The prices are very low. I usually lease Mercedes but after my gf told me the prices I can get here for 2015 Mercedes I decided to turn in my previous car & purchase through them. I was there a total of 3 hours & I drove home in my new 2015 C300!! Thank you Kars Plus. I'll def be back for my moms car soon. read more