This could easily be a 5 star review, but the service received over 3 visits is very lackluster. As far as the food goes, the Tonkotsu Black ramen bowl is awesome, on par with any west coast or NYC ramen joint. The chicken based ramen bowls are also awesome. The Pork Gyoza is very tasty, however the presentation is a bit odd... it's individually deep fried as if it's a fried chicken dish as opposed to being griddle or pan steamed. Tasty, but doesn't allow for the gyoza to really shine (as the dumplings are obviously of good quality) and just kind of gets lost in this style of "fried crispy chicken" presentation. I can chock that up to being served in SW TN however, given that within a 4mi radius of this restaurant there are 14 different fried chicken restaurants (look it up, I'm not exaggerating.) I understand that the locals here really don't want to eat "it" unless "it" is deep fried or drowned in a mayonnaise based sauce. The real issue that I've had here is the lackluster service. There are usually 2 or 3 very friendly young women working the dining room, but it appears as if there's been no training given about proper dining service. Water glasses running dry (2 servers with 3 tables seated in the entire establishment), no napkins provided to the table unless they're requested, no checking back within 5-10mins to see how the food is or if the guest would like to order anything else. All of this is kind of "table waiting 101" in my mind. More so, watching the young women play on their phones & computers at the bar within direct view of the entire restaurant is a little irritating. Everyone does it, and knows it goes on... but if you're facing the guests, keep that stuff behind the curtain out of view. A little "giving a s***" about the service you're providing goes a really long way. In short, good food, mediocre service. Perhaps ordering take out here is the way to go? read more