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Kaisen

4.5 (141 reviews)
Open • 12:00 pm - 8:00 PM
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KAISEN ATMOSPHERE

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Casual
Dogs allowed

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Recommended Reviews - Kaisen

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Brian H.

Came here on recommendations from a friend, a small spot in a shopping strip mall. Cool spot with simple and relaxed Asian theme. We started with a simple California roll, which came with eight pieces of sushi. It was fresh, well assembled, and tasty. She ordered the hicken hibachi and I ordered Katsu Chicken Ramen...everything we delicious. Fresh ingredients, seasoned just right, good sized portions. One of the better Asian food experiences in the area.

Darrell L.

Interesting place. Food was tasty but a little pricey. Place offers Korean, Japanese, ramen, curry and sushi. Ginger tea was good but had a lot of sugar. They use a lot of sugar in some of the dishes. Place was very hard to find but it is popular with the locals. While i would eat here again, I'd rather go to more authentic Korean or Japanese places.

Hot and spicy ramen
Kali O.

Kaisen is our favorite sushi spot even though we live in Chicopee! I ordered some take out yesterday for Mother's Day and they were so busy they had multiple orders coming out of the kitchen for to go and dine in. Due to the wait time they even tossed in an extra California roll for us which was such a nice gesture although I never would have expected that because it was busy, a special day and people have to wait, that's the industry! The service was awesome- I don't remember the woman behind the counters name for sure but I think it might have been Kelly? I heard someone say it was her first day and good for her for taking on Mother's Day and executing it with grace, since we all know how some people can be - rude and entitled. She did a fantastic job. And of course, the sushi was fresh and delicious as always. I even tossed in a hot and spicy ramen for my order which I won't be placing another order without it. THE BEST!!!

Veggie ramen
Haneen O.

Delicious sushi! I had Japanese food a few times on my trip and enjoyed every meal. We came here on a Monday night and it was steady. Our server was friendly and welcoming. I was torn between ramen and sushi but to my pleasant surprise, the menu offered a ramen and sushi roll combo. Hooray! I chose the veggie ramen and the Philly roll, and it also came with miso soup which I'm always down for. We got a veggie gyoza appetizer and it was so good! Perfect size and the crunch was satisfying. The ramen was plentiful, I added some hot sauce and soy sauce which added some nice depth to it. The Philly roll was delicious as usual, and I tried a piece of salmon sashimi and enjoyed that as well. This is a great spot!

Chicken Katsu Ramen (added mushrooms)
Petra E.

Great lunch - we got two different ramens, a salmon stone pot (kind of like a bibimbap), tofu crisp sushi (yum) and bulgogi tacos (super yum). The tacos were a shared app but one of our party declared she is getting her own tacos as an entree next time to avoid sharing! Update 2 Oct 2022: Another awesome lunch - tofu crunch roll again, this time with coconut curry and sushi combo. Server was very friendly and helpful.

Spicy pork with sauce
Philip J. H.

The place is in downtown Feeding Hills & pretty close to MA Highway 57/147 & you can get to this place from Agawam, Westfield, Southwick or Springfield vicinity & for what I experienced overall (yes it's BYOB) very good, priced & way different than most places of this type of cuisine you'll get. I began with water & also Japanese Citrus Tea and my entree was spicy pork with rice & note they got many options whether you want sushi, su shame or hot dishes & this place will not disappoint & a extra note I wound up hearing on the music system modern pop/rap & overall a nicely unexpected surprise (then again deeming an appointment with H&R Block nearby few of them recommended this) and well done & worth it plus prices definitely a extra shout out.

Beef gyoza
Lisa F.

We've been recommended this place from a few people, so it was a nice, cold Saturday night... what better time to try a hot bowl of Ramen? We started with the beef gyoza while we perused the extensive menu. The gyoza were excellent and nicely plated. We then decided to try the ramen-- shoyu for me, chicken katsu for hubs. We are, by no means, Ramen experts.... but we felt like their Ramen was basic. I had an inkling just looking at the menu (the ingredients listed for each Ramen choice were essentially the same, just a broth and protein change). Other places I've reviewed have had much different choices, varied ingredients and broth with much more depth of flavor. If we had stopped there, we would have been disappointed-- but our server saved the day, encouraging the sushi, telling us how excellent it was. When I asked for her favorite, she went with the lion king roll. This was amazing and saved our meal!! I am torn about this place. I really wanted to LOVE it, based on things I've heard from others. It has potential and we plan to give it another go, but just apps and sushi next time.

Green dragon roll, shrimp killer, and several others! Delicious!
Brianna S.

The sushi here never fails to be delicious! The prices are decent and so are the portions. The environment is cute and cozy and the staff are nice. Only complaint I have is the billing. It seems they charged tax after a tip was included instead of simply on the food .

New and improved
Heather W.

Do Lunch! Recently renovated, Kaisen is now my favorite lunch place. YES, sushi for lunch, especially with the options available, is the way lunch should be. I believe I had yellow fin sashimi, and a spicy tuna roll, with added crunch. LOVE it. I went with two men who looked more the " burger n fries" types, but who were also sold on the sushi for lunch specials. The bar areas is open where they make the rolls, so don't be shy- ask about what you like so that you can get something nummy without the guess work. This is also ideal for the lone luncher. There were several people eating alone here, and it was a very nice space to sit an do some work or read a book while you took a break. Final note: This is perfect for people who want to use forks instead of chopsticks unless your coworkers give you the mockery of shame.

Henry U.

I was skeptical of this place, even more so when I walked in, but fish is pretty fresh and the prices aren't bad either. Food came out pretty quick and the service was good. I'd come back if I had a sushi craving.

amazing sushi roll

Kaisen was just ok for me. To start with deposits, the sushi that we had was super fresh and had great flavor however the spicy pork which I have gotten at many places in the past was just absolutely awful very small amount of pork. There was more vegetables than there was pork, and everything was super drenched in the spicy sauce just left me very very disappointed.

Hawaiian poke bowl (no seaweed salad)

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2 years ago

The food is so good! And it is super cute in the restaurant! Will definitely be going back again soon.

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Kaizen Sushi Bar & Grill - Kamakaze roll

Kaizen Sushi Bar & Grill

4.2(326 reviews)
29.4 mi
•$$

Stumbled upon this sushi restaurant tonight after flying in for a wedding in the area. I cannot…read morestress this enough... the food and service were FANTASTIC. Shannon gave us great suggestions and was so friendly. We don't live in the area/state but I will go out of my way to come back if we're ever close. Highly highly recommend: Salmon Belly Nigiri (torched)

Kaizen handled an extremely uncomfortable situation professionally, and I want to share what we…read morepersonally witnessed. My significant other and I have been going to Kaizen for years and have consistently had wonderful experiences. The food is always amazing, and the staff have always been polite, helpful and hardworking. Last night was no different with our own experience. We were seated near a party of three who eventually became involved with management and police. There was a party of approximately eight beside them and another of approximately six behind them, diagonally from us. That's only a fraction of the tables Kaizen was serving that Tuesday night. We had a clear, front-row view and could hear much of what happened. The situation was uncomfortable before management ever became involved. The way the gentleman and his party spoke to the server and her trainee, who was also serving us, was extremely rude and disrespectful. I've worked in the restaurant industry for years and honestly cannot remember hearing guests speak to employees this way. At one point, the gentleman got up and walked over to the trainee while she was holding his food and bringing it to them, demanding to know where his food was. We could clearly see she was literally on her way to deliver it. Kaizen is a small, fine-dining, made-to-order Asian restaurant with a sushi bar. THIS ISN'T FAST FOOD. Different dishes take different amounts of time, especially when the restaurant is busy. The staff were clearly working extremely hard. Our server was also training a new employee. Despite everything happening around her, she remained calm, kind, polite and helpful. She even explained how we could order one of our favorite dishes differently in the future to save us money. She wasn't upselling us; she was looking out for us as customers. One of the other people in the party mentioned having 10-36 years of restaurant-industry experience. If you've spent that much time in restaurants, you know what it's like to be the employee dealing with an impatient table, busy kitchen, delayed orders and frustrated customers. That experience should give you more empathy and respect for restaurant employees, not less. If you claim you've never dealt with situations like this, that's either false or you've never worked in the restaurant industry. When the manager came over, she was calm, kind and professional. The gentleman immediately became rude and began yelling at her. She calmly told him she understood he was upset, but asked him not to yell or continue using inappropriate language. She explained that if it continued, she would have to ask him to leave. His response was essentially challenging her to do exactly that. Management continued trying to resolve the situation and even comped their entire bill. Eventually, police arrived and asked the party to leave. There was discussion about trespassing them if they refused, and their response was essentially, "Go ahead." Police then told them they could continue the conversation outside, but they needed to leave the restaurant. They finally went outside, and we witnessed the gentleman remain confrontational even after police became involved. As customers sitting nearby, we were extremely uncomfortable. We were there for our own dinner and date night, and their attitude and disrespect nearly ruined our evening. Once they were outside, the atmosphere immediately returned to normal. If you're expecting made-to-order food at a small, fine-dining restaurant within a specific amount of time, there are plenty of options designed around speed and predictability--McDonald's, Burger King, Wendy's or an Asian buffet. Kaizen isn't that kind of restaurant. You don't have to like the wait, but you do have to treat the people serving you with basic respect. I've worked in the restaurant industry and understand that mistakes happen, orders get delayed and kitchens get busy. I also understand that the person serving you is a human being doing their job. From what we personally witnessed, Kaizen's staff and management handled an extremely uncomfortable situation professionally and appropriately. They didn't create the situation. They dealt with it. My significant other and I have been customers for years and will continue to be. We've consistently received great food and great service, and last night's experience only reinforced our opinion of Kaizen. The employees deserved patience and respect, and from where we were sitting, they showed considerably more of both than the party giving them a hard time.

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Kaizen Sushi Bar & Grill
Kaizen Sushi Bar & Grill - Volcano roll with lobster

Volcano roll with lobster

Kaizen Sushi Bar & Grill - Sexy roll. The best! So fresh and a little crunchy with a hint of pineapple all rolled into yummy deliciousness!

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Sexy roll. The best! So fresh and a little crunchy with a hint of pineapple all rolled into yummy deliciousness!

Kaisen - sushi - Updated October 2026

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