I recently had a very disappointing experience at Kaboblicious located at 1841 Montgomery Hwy in Birmingham. Before stepping into this restaurant, I strongly urge everyone to read this review, as it will greatly help you make a wise decision.
Upon arriving at the restaurant at 11:30 am (despite the sign on the door stating it was open at 11:00 am), I found that there was nobody inside. I called the number displayed on the door, and a lady answered. I asked her about their opening hours, and she rudely informed me that they open at 12 noon, while their tandoor opens at 11:00 am. I mentioned that I didn't see anyone inside, and she replied dismissively, asking what I wanted. I informed her that I would like to place an order and dine in. She abruptly hung up, instructing me to call when ready with my order.
After deciding what to eat, I called the lady back and placed my order. She asked me what time I wanted my order to be ready, and I specified 12 noon, when the restaurant officially opens. She rudely informed me that it would not be ready at noon, as it takes an hour for the tandoor to warm up. To my surprise, there was no one inside the restaurant at this time. Nevertheless, I agreed to come back at 12:30 as I needed to travel further.
When I walked into the restaurant at 12:15, I immediately recognized the rude lady and her husband in the kitchen, realizing they were the owners. I chose a table and the lady emerged from the kitchen without greeting me and told me to move to a far side table, where I had a poor view of the TV which was playing loudly.
When the food finally arrived, no water or napkins were provided. As my family and I began eating, we discovered a hair in one of the dishes called NIHARI, which Kaboblicious is known for. Another lady came to eat and was treated much better by the owners, with water and napkins promptly served to her. The owners were so engrossed in talking to this customer that they forgot to even inquire about our dining experience. I wanted to call the lady over, but I didn't want to make a scene and expose what I had discovered in the food. Instead, I instructed my wife to pay and we left. Throughout our visit, the owners only communicated with us through three brief sentences: "Move to a different table," "Here is your food," and finally, during payment, "Okay."
Aside from their preferential treatment towards other customers, both owners were primarily focused on conversing with a single customer who arrived after us. The entire restaurant was empty, but they chose to prioritize this individual over us. After leaving the restaurant, I immediately called to express my dissatisfaction with our experience and inform the lady about finding a hair in our food. However, due to her rude attitude, I asked to speak with her husband, but she hung up on me. I called the restaurant again, and when asked what I wanted, I explained that I wanted to speak with her husband to discuss their operational flaws. She claimed he wasn't present and asked for my phone number to pass along the message for him to call me. However, I never received a call from him, and I am still waiting to hear back.
To all future customers of Kaboblicious, please remember that our dignity comes first before anything else. I encourage you to consider whether you are willing to subject yourself and your family to the humiliation I experienced. It is essential to prioritize our well-being and choose a dining establishment that respects its patrons. read more