I've always bought K&N, Spectre, AEM etc from third-party resellers like autozone. I decided, what better way to get my order accurate, fast, and to my house. The package shipped fast and got to my house when quoted. It was the wrong part(apparently mis-labeled) For this inconvenience, I was offered the opportunity to wait for it to return, then they would send the right package. So I would have to wait for a mistake that was not my doing. I asked for a refund instead. It took 2 days to take my money and will take 2-3 weeks to get it back. Now, all that aside, the only reason I refused to wait for a package replacement was simple. THIS COMPANY HAS 0 CUSTOMER SERVICE SKILLS. No offer to compensate in any way for the mistake. No attempt to save me and offer a small credit in return for the inconvenience OR even overnight shipping or SOMETHING to make an atempt at helping me out. When I said give me my money back, I simply got "OK, No problem". Way to lose money guys. I'm now an avid anti K&N customer. If K&N makes it, I will not buy it. This includes their sister companies. You guys were appallingly apathetic and useless.
Also, Take notice I did NOT create a Yelp! to smash this company. I have been a member for a while and never had a reason to smash a company, because I've been on the other side. THATS how bad the treatment was. read more