When you buy a brand-new car, you expect peace of mind--not a months-long headache. Unfortunately,…read moremy experience has been the complete opposite. Today marks day 52 without my new car. I only had it for 26 days before bringing it to Gary Rome Hyundai for what I believed would be a quick repair. Instead, it has become an ongoing ordeal. I'm still making monthly payments on a vehicle I can't even drive. And while I do have a loaner, this situation is absolutely unacceptable--especially for a brand-new car. The vehicle developed a loud noise from the front driver's side, and despite three repair attempts, the issue still isn't resolved. I've gone to pick up the car after being told it was "ready," only to hear the same noise as soon as I pulled off the lot. At one point, I was even told they didn't know what the problem was and that an engineer would need to inspect it--yet still, no answers. I provided both Hyundai and the dealership with a formal final opportunity to repair the defect, and that deadline has passed with no fix. With no meaningful progress, I've now initiated Massachusetts Lemon Law arbitration, because no new vehicle should sit in service for nearly two months without a resolution. I am extremely disappointed in my experience with Gary Rome Hyundai and Hyundai. The buying process was smooth, but the service experience has been the complete opposite--frustrating, stressful, and far below reasonable expectations. I'm sharing this so others are aware of what they may encounter. Hyundai needs to do better. #Lemon #GaryRomeHyundai #Hyundai #MassachusettsLemonLaw #ConsumerRights #CustomerExperience #AutoIndustry #HyundaiTucson #CarProblems #DoBetter #CustomerService #BrandAccountability #NewCarIssues #Automotive

I want to share my personal experience working at Gary Rome Hyundai, because what's posted publicly…read moredoesn't reflect what I lived day to day. Earlier this year, I publicly praised Gary Rome Hyundai on both Google and Facebook reviews. I meant it. The shop was clean, organized, and professional. I loved the work environment, my coworkers, my customers, and my bay. I truly wanted to stay there long-term. During my time there, I watched four technicians quit over pay issues. I didn't want to be another one. I stayed and begged for compromise because I believed in the place and wanted to build a career there. I was a flat-rate technician making $28/hour. On paper that sounds generous, but I was not given enough work to consistently make 40 hours a week. I was regularly assigned engines, transmissions, and diagnostic work -- engines paying around 6 hours, transmissions around 3.2 hours -- while other techs were able to turn steady hours. Over time, my pay dropped from roughly 80 hours per pay period to about 40 hours in an 80-hour period, three pay periods in a row. Over time, I also noticed a clear pattern of favoritism in work distribution. The dispatcher, Giovanni, has several family members working throughout the dealership -- including in parts, on the lot, and in the shop. A portion of the shop was consistently prioritized and fed high-paying "gravy" work, while others were routinely given the jobs that did not pay. This directly affected my ability to earn a living and made the pay disparity impossible to overcome. When Ryan was the service manager, he made sure I was paid fairly if I did whatever work was asked of me, and I always did -- without complaint. That changed suddenly. Beyond my regular duties, I brought the entire Chester Blandford Police Department over as a commercial account so all of their vehicles would be serviced exclusively at Gary Rome Hyundai. I tried to contribute wherever I could and add value to the business. When the finances stopped working, I put in my two weeks. Management refused to accept it and instead allowed me to work one day a week for several more weeks so I could survive while working another job. I was asked what it would take for me to stay. I was offered $20/hour. I explained I needed $24/hour just to scrape by. That was refused -- and shortly after, I was let go. I had zero disciplinary actions, verbal or written, my entire time there. Later, when a new service manager came in, my coworker Bob put in his notice the same day. He was offered $34/hour (hourly, not flat rate) to stay. I was never given that opportunity. The new service manager acknowledged this directly to me and took my information, but I was never contacted again. Giovanni made it clear I would not be allowed back. I paid roughly $360 every two weeks to tool vendors just to do my job. There was no 401k match -- we were told the company didn't match because break room supplies were provided instead. I was the sole provider for six people. I didn't ask for special treatment. I asked for a livable wage so I could continue doing a job I loved, at a company I wanted to work for my whole career. Seeing posts about how employees are taken care of is painful, because that wasn't my reality. I gave a lot to this place because I believed in it -- and in the end, it wasn't enough to keep my family afloat. I loved this company. That's why this hurts. I'm heartbroken and tired of watching a version of the story that doesn't include experiences like mine.

Worst dealer ever stay away a few people told me how great they were with service nope. They broke…read moremy truck then refused to work on it and gave me my keys said it isn't running right but you can try to drive it home. then admitted they drive it not running right but didn't know how far and then said we can't work on this as we are not a ford performance dealer 150k truck I spent a half million in my last 6 ford vehicles and will be taking my business elsewhere. I would give no stars if possible and they went out of their way to send ford information to void my warranty. first time paying customer and I had to pay for a rental. I also offered to pay out of pocket for the repair and they said no. Stay away.

I purchased a 2022 Bronco Sport Badlands from Marcotte Ford and was sold a $1,600 Preventative…read moreMaintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained to me during the sale was misleading and not what I expected. Bill told me the warranty would cover routine maintenance like oil changes, wiper replacements, brake pads, and one rotor resurfacing. He said to tell him how many oil changes I would need per year based on mileage, and that would determine my coverage. He also said I could visit any dealership for those services under the plan. After my third service visit, I finally asked for details on what the warranty actually covers. I was surprised. The service advisor laughed when I asked about rotor resurfacing, saying that rotors are almost always replaced, not resurfaced. They showed me that the plan only covers oil changes and cabin air filters, and my coverage ends at 61,000 miles, which is what I purchased. According to the Ford preventative maintenance schedule I was shown, none of the other services I was told about would be needed during the coverage period. I paid $1,600 for a plan that only covers a few basic services and is not worth the cost. Future customers should make sure they fully understand what they are purchasing before agreeing to this type of warranty.

THE BEST car buying experience…read more I had only bought from a big dealer or CarMax prior to this car buying experience, but decided to trust my many friends that have bought cars from the Auto Sales Center and give it a try. Boy, am I glad I did! Ira asked what I was looking for and obviously listened because he found exactly what I wanted at the exactly the right price point. He was very transparent about the deal, charged NO FEES, and spent time going over the car with me before I left the lot. The cherry on top? He took a picture of the vehicle in the showroom with a bow on top and then sent a beautiful card thanking us for buying from him with a picture of the car inside. What a wonderful, personalized encounter. I will never buy anywhere else! Thank you Ira, Chris, and Mary for such a wonderful experience!

See Ira Elfman if you need a new/ used car. I heard his name from so many people. He is the guy to…read morego to. I was in the market for new, but didn't want new new. I went to see Ira and he asked all sorts of questions about what I was looking for. Within 2 weeks he had my car. Right color. Right mileage. Right price! He gave me a fair price for my trade in. Then his wonderful staff took care of all the paper work for the loan, got it registered and inspected, put new tires on it, and I was good to go. All I had to do was write the check. Okay, I had the hard part. But they made the process easy for me. See Ira if you're looking for used. I guarantee he will take good care of you!

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger

I went to a dealership to figure out the problem they couldn't help me…read more then I went to Ken's auto. They checked my truck out, they figured out it was the fuse They didn't charge me. Great service!

As a female, buying a snow plow, I found these guys to be helpful, honest and knowledgeable. Not…read moreonce did they talk down to me. Very nice people, awesome Boss plows and good work!

Mark and Bill are the most trustworthy car dealers I have ever met. I brought my car in and asked…read morehow much they could offer. They told me their best price, which was better than the dealerships were offering, but still not enough for me. When I mentioned that I needed more money for the car, they gave me all kinds of helpful advice about how to sell it myself. They stood to gain nothing from all their efforts; all they were doing was helping out a fellow human being. I would trust Mark's Motors in any business transaction.

We just purchased a 2010 GMC Canyon from Mark and his dad, Bill. They are very pleasant to deal…read morewith and their prices are great! My husband has wanted a pickup truck for a very long time, and although we just purchased this truck today, I know he is pleased with the purchase. Mark made it very easy for us and was not bothered by the numerous questions my husband had about the truck! I would recommend checking out Mark's inventory the next time you're in the market for a great used vehicle!

Bought myself a car here, and I can't say how happy I am with the owners, communication, the car,…read moreand the whole process. I have wanted this car since it first came out in 2007 and I could never find one I could afford. I randomly looked online and the second I saw it, I called and told him to mark it sold. I was there within 48 hours to test drive the car, and left a down payment to secure it. A year plus later, I still love my car. The area is a bit of a rough but that's not his fault. Worth the LOOOOOOONG drive for us and will be going back in the future if we ever need another car. TY Mike I still Love My Subaru.

From the owner: We are a customer service driven dealership. We sell top quality vehicle at affordable prices…read more.Serving the community for over 25 years. We sell both American and Import vehicles as well as trucks and suvs. We offer servicing for all vehicles we sell and will even go to the DMV for you for free. Whatever we can do to assist you in your vehicle purchase we are willing to do.

Bought my wife a newer Rav4 with low miles here at a good price. I hate buying cars, and I hate…read moregoing into car dealerships. Generally, I'd rather scrape my gums on the nearest curb than go through the exercise of buying a car. These guys break the stereotype- they're easy to deal with and have good cars at good prices. I was totally happy with my purchase and even happier that I didn't spend a night in jail from trying to punch out a car salesman. Win, win, win. If they have what I want when I go to buy my next vehicle, it's on.

From the owner: About Us Since 1987 Ludlow Auto Sales has been a name you…read morecan trust for a quality pre-owned car, minivan, or SUV. We are a family owned and operated independent dealership and are here to satisfy you the customer. We do not have the high overhead that the large franchise dealers have and we pass the savings on to you. All of our vehicles are 100% serviced and inspected prior to delivery. We sell clean quality late model pre-owned vehicles that are 2-4 years young and have low-average mileage on them that are former program/lease vehicles. We offer free registry & insurance service in MA and CT. We will provide a free Carfax report for any car in our inventory. We promise a no-hassle and pressure-free approach with all of our potential customers. We also have a rental fleet of vehicles that we rent locally and have low daily, weekly, and monthly rates. We also offer free loaners should your car need warranty service. Please stop down and I promise you will be treated like family. We are

I was looking for a car for my son. I contacted Reyes through their site on Facebook. I asked if…read morethey offered financing and they said yes and told me the documents to bring with me. When I went to look at a car they told me to fill out an application and they would call me back. We were not allowed to test drive any car without bank approval for a loan first. So I took my business to Berkshire County and walked out within hours with a new car.

From the owner: were a family owned business. we sell used cars all types of brands and models. we always give our…read morecustomers 30 day guaranty on our vehicles but we also offer extended warranty's. there always a certified in house mechanic that takes car and expects the vehicles before and after there sold.

These guys went above and beyond to make sure we were happy. My daughter bought a 2014 Jetta from…read moreGreg and Nick. Any issues were taken care of professionally . Very Happy ! Thanks Again. Kevin Czaplicki

Even though I did not purchase a car from them, they were very upfront with me that it was a…read moresalvage car and the work they did on it. He stated that the State has to inspect his cars before he can sell them. I just like the honesty that he provided to me.