Worst dealer ever stay away a few people told me how great they were with service nope. They broke my truck then refused to work on it and gave me my keys said it isn't running right but you can try to drive it home. then admitted they drive it not running right but didn't know how far and then said we can't work on this as we are not a ford performance dealer 150k truck I spent a half million in my last 6 ford vehicles and will be taking my business elsewhere. I would give no stars if possible and they went out of their way to send ford information to void my warranty. first time paying customer and I had to pay for a rental. I also offered to pay out of pocket for the repair and they said no. Stay away. read more

I purchased a 2022 Bronco Sport Badlands from Marcotte Ford and was sold a $1,600 Preventative Maintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained to me during the sale was misleading and not what I expected. Bill told me the warranty would cover routine maintenance like oil changes, wiper replacements, brake pads, and one rotor resurfacing. He said to tell him how many oil changes I would need per year based on mileage, and that would determine my coverage. He also said I could visit any dealership for those services under the plan. After my third service visit, I finally asked for details on what the warranty actually covers. I was surprised. The service advisor laughed when I asked about rotor resurfacing, saying that rotors are almost always replaced, not resurfaced. They showed me that the plan only covers oil changes and cabin air filters, and my coverage ends at 61,000 miles, which is what I purchased. According to the Ford preventative maintenance schedule I was shown, none of the other services I was told about would be needed during the coverage period. I paid $1,600 for a plan that only covers a few basic services and is not worth the cost. Future customers should make sure they fully understand what they are purchasing before agreeing to this type of warranty. read more

The process was so easy to get my new F150 & and a Bronco(I was told I could drive it once in awhile), going this weekend 07/12 for a new explorer for the wife. Jake was my sales associate and he was knowledgeable, polite, not pushy at all. I was relaxed the entire time. We've been buying cars there since 1970, white LTD right from the factory to dealer. Wait another truck, my niece bought the Maverick, all within 4 months? I did copy her car color... read more

Communication sucks. Techs really don't understand basic troubleshooting on ford vehicles. Sad waste of time and money.

Great experience buying a second vehicle from Marcotte, a Mustang. Factory order process was simple and they kept in communication through entire process. Sales guy was Adam and both Adam and Bill Filiault, sale manager, did a great job. read more

Had a very positive experience working with Damio the salesman at Marcotte. He was very helpful, very communicative, committed, and helped me find the car I wanted. I am very pleased with the politeness of everyone at the dealership and they were always making sure of my comfort. Thank you Marcotte Ford of Holyoke, MA read more

Tried several times to negotiate on a couple of different vehicles where i was told that the price they had was the out the door price. After leaving I would follow the pricing and every time they would drop the sales price within a short period of time. Service wise "buyer beware" once I needed a water pump replaced after some research I decided to do the timing chain as well as it had to come off anyway, and I could save on some labor. After they were done I found they charged me full labor for the timing chain work. Mind you the water pump cannot come out without removing the timing chain. Their claim was it was probably a "special 3.5L engine" and the water pump could have been done without removing the timing chain. Another dealer and several mechanic's told me there is no such thong as a special 3.5L in that car and all laughed at the stupidity of that comment. The service department didn't want to hear it and shut me down every time I asked what kind of special engine I had. read more

Setup Service appointment for Safety Recall on my Bronco Sport. Dealer picked up the car on Monday and never called me to tell me they did not work on it. Got a text message Tuesday morning that my car was finally in the shop. Since it was going in for the recall I added an oil change, although it was only at 8000 miles. Dealer returned the car Tuesday, and I look at the service doc and nothing is on there about the recall. I call service and they tell me they don't have the fix yet from Ford. Well why did you give me an appointment then I said. The girl said that they should not have. WTF. This Dealer Service Dept is a joke!!!!!! read more

My experience buying a new Maverick pickup could not have been more pleasant. My salesman Ebo was fantastic. Keep up the great work. I felt like everyone I dealt with was helpful and customer oriented. Based on my buying experience, I would not hesitate to recommend them to anyone. read more

This review is really about a heads up to everyone about that we should stop buying american cars STARTING TODAY. I do have to thanks Marcotte Ford for taking my vehicle the same day to diagnose it. My issue is that it is $140 for a diagnosis no matter what!!! My other important issue is: I really didn't have a choice because Ford Motor Company builds junk!!!!!! This is what is going on: My 2010 Ford brakes have been perfectly fine until my left rear brake caliper rotted out and brake fluid streamed out 100 miles from home. Yes, the METAL brake caliper rotted out, not the rubber brake hose or the metal brake line!!! This get crazier!. My personal mechanic had trouble getting the brake pedal feeling right after replacing the rotted brake caliper so that is how I ended up at Marcotte. The diagnosis was that I needed a $2000 HCU repair!!! Insane. Please explain why this is a recurring problem : When Ford products lose brake brake fluid and after the vehicle is repaired the vehicle's brake system can't be bled properly. This is all because Ford has design flaw in their ABS system OR they are looking to make money on a ridiculously high repair bill. American car companies: Get your act together or you will be out of business very soon!! NO MORE American cars for me! Toyota, Honda and Subaru are the way to go. A letter is going out to Ford Motor Co , , the Attorney General , NTSB and Better Business Bureau about how Ford doesn't admit their products that should repaired at no cost to the vehicle owner. read more

Marcotte Ford - Look closely: the brake caliper housing itself is rotted out! Never had this happen to any of my vehicles and I have had cars since 1972. - Car Dealers Near Me - Holyoke, Massachusetts

poor all around experience. i was treated poor prior to my purchase and after my purchase.....i made it specifically known that i needed a vehicle to drive home to California. I wanted the Mustang Mach-E with the extended battery range but all they had to offer was the standard range model which i decided to buy after being unable to secure one with the larger battery anywhere. Never was i educated about the limitations of the car and the electric charging infrastructure and having previously driven across country 6 times without incident in my TESLA MODEL X it never occurred to me that the trip would be next to impossible with this vehicle. I drove to Ohio via major interstate freeways at which point i no longer could secure adequate charging for my car and had to return to Massachusetts. i contacted my salesperson Chad at the dealership whos first response was "so you"re review directly affects me. And i did absolutely nothing wrong to you." no concern about my issues in the least as he followed up with "please dont message me anymore" ----I WOULD ENCOURAGE YOU NOT TO PATRONIZE THIS FORD DEALER read more

purchased a truck from them in 2021, had an issue with it, brought it back for repair 5 times for the same issue and a few times for other issues and here we are two years later still having the same issue and they have no solution for the problem. Their top priority is customer satisfaction but I have to disagree. There is a simple solution to the issue but they refuse to do it. This was the first and will be the last vehicle I purchase from them. read more

Marcotte Ford is an amazing place to buy a vehicle!!! Their customer service is BEYOND awesome!! I went in on a Saturday for a test drive and picked up my vehicle on Monday. The staff is amazing and I would recommend Marcotte to anyone who wants to buy a car without being pressured and would like to be treated like family!! My sales rep Andrew was UNBELIEVABLY helpful and got me a great deal!! Steve the business manager went above and beyond to get me an AMAZING interest rate!! And the owner Mike made me feel more than welcome and went out of his way to see me and ask me if I needed anything a few times!! Overall an AMAZING experience at Marcotte Ford!! read more

Bought car used from Marcotte with 23,000 miles, at 60,100 miles I was told engine needed to be completely replaced and was out of warranty ($8,000). 3 months later, service engine light on and told transmission pump needed replacing ($1,000). 1 month later no AC, told all "lines" needed to be completely replaced ($1,100). I took car to another repair shop and repair was completed for $199! No lines replaced etc. Email sent to Marcotte Service manager to make him aware and requested a response, no response as of now, email sent 48 hours ago. Car was 2 years old and 60,100. They don't stand behind cars and service is suspicious at best. read more

This dealership does not get it. The service department talks out of both sides of the mouth, and does not tell you exactly what will be covered when your car goes in for service. There is an attitude there; you feel it over the phone and when you drop your vehicle off. Their courtesy shuttle service is half baked also as they will get you to work but not back. The cafe is great if you want to buy coffee and a snack before paying 100's of dollars and waiting forever for your vehicle. Do not expect your car cleaned or washed as a service courtesy like so many other local dealers. How this place stays in business is a miracle, maybe because the good folks in Holyoke do not know what a quality dealership looks like. read more

Bought our company trucks from this dealer for years. No longer.. last few services were terrible and staff was rude and dismissive. In one recent visit for a state sticker, they put a rejection sticker on my window because a bad windshield wiper. So instead of replacing it and charging me they made me pay for a new inspection after I changed it.. so much for giving a crap about the customer and time. When I complained the response I got was "the techs are busy" really what about my time? Learned my lesson.. I will take my business to Sarat Ford where they understand trucks and business vehicles and have true professionals. read more

Found that Marcotte had used 2017 Mustang and called. Spoke to Andrew in sales who answered all of my questions and helped me negotiate the price I wanted. Did the paperwork with Glen and the car is being delivered to me to me today. Can't say enough good about the great customer service and friendly atmosphere at Marcotte. Highly recommend them for your next car purchase! read more

Marcotte Ford - Car Dealers Near Me - Holyoke, Massachusetts

After finding out that I had a faulty instrument panel cluster yesterday (even though only the LCD screen was down, all other gauges work) that would cost $750 to replace, install and program, I did not feel as though I really understood why your dealership couldn't program an IPC that I acquire myself or simply fix the LCD screen. I've contacted Ford corporate about this scenario to see if the situation was misrepresented at all. I will update my review if the dealership truly did all that they could. Reusing functional parts is way better than getting new ones (especially when there is a mandatory $300 core charge for that new part)! read more

I cannot say enough about my sales representative EBO! He was a great help with my purchase of a 2019 F-150 Limited addition. EBO put us right at ease. He is very personable, professional and extremely knowledgeable. I will recommend Marcotte to anyone. Make sure you ask for EBO !! read more

IMPORTANT LESSON: Always check your service invoice/ record before you leave this dealership. The service information on the invoice was incorrect: the "mileage out" was recorded as 450 miles more than the "mileage in", which is not possible inasmuch as the service was a 45-minute conventional oil change (that BTW, cost $68 - no add-ons). The service manager told me he didn't know how to correct the invoice, but he would consult with the 'tech guy' and get back to me the next day. He did not. Service records on vehicles are important because insurance companies, the State, and others rely on them, so take care to ensure that they are correct. read more

I recently purchased a certified pre-owned minivan and the experience was traumatizing. I drove almost 2 hours each way to this location based off of online reviews and inventory and unfortunately my choice to do business with this dealership was a bad decision. The automotive industry has been extorting people with over inflated car values for the past several years and this dealership is no different. Having worked in sales at a dealership in the past, I am well aware of all the petty tactics that are used. The salesperson was manageable but dealing with Bill F. the general sales manager was like dealing with a petulant child. He was unfriendly & unprofessional and his behavior & language with the way he mocked me when I was trying to negotiate a fair deal was insulting and demeaning. The juvenile games of wasting hours of my time, going back and forth over a matter of a few hundred dollars was ridiculous. To close the deal he gave me a nasty and dirty look, threw his arms in the air like a drama queen, and shouted across the dealership to "just do the deal" and then literally stomped his feet and walked off the floor embarrassing not only himself, but to me as well and making everyone in the dealership at the time very uncomfortable. Bill needs to get over himself and grow up. Sorry not sorry that you didn't get to price gouge a 50+% profit on a used vehicle with me like you do with all the others. I simply had a strict budget I needed to hold. To make matters even worse I tried to get financing through your FI department and they came back with absurd numbers and when I checked my credit report two months later there were over 8 hard inquiries which lowered my credit score considerably. One phone call to my credit union got me an interest rate 1/3 the best rate I was offered by you guys so I secured my own funding. Glad I did. The vehicle I purchased had a soft brake pedal during the test drive, which means it needed to be rebled. I was assured this matter would be taken care of before I picked it up. As I knew it would, that matter was not addressed and I had had to wait around for another 3+ hours for them to supposedly rebleed the system. This did not happen so I was lied to and they just made me wait around to make it seem like they did something. I drove the vehicle home and paid to have it rebled by another shop and wouldn't you know it?....the brakes were considerably better and the shop informed me that the bleeder valves had not been touched. On top of even all that, I couldn't believe the audacity of the man with the short crew cut like hair working behind the counter at the in store cafe. Every time I was there he had a nasty look on his face, had no desire to answer any simple questions about the food and drinks I was purchasing and was rude with every sentence that came out of his mouth. The day I picked up my vehicle when I was waiting around for over 3 hours to get the brakes supposedly repaired, I was told to grab a water out of the cooler on top of the counter by my sales person. When I did, short hair guy shouted at me and accused me of trying to steal a water. Real professional guys, real professional. Sigh... All in all purchasing from this dealership gave me nothing but anxiety and further deepened my bitterness for stealerships because at the end of the day, big or small they all pull the same garbage. read more

Just bought a used car from them. Sales person was awesome! BUT They told us we could clean out the car when we picked up registration in a few days. When we went back two days later the car and all our stuff was already taken to auction. They had no business touching our personal belongings without asking us. read more

Amazing services, amazing food at Lugnutz Cafe and Marcotte Ford always has your back !! Westover Trash Removal & Handy man loves building its Business with amazing trucks from one Family owned business to another. read more

Friendly staff in sales and service Good service hours Solid maintenance performance read more

Sales force is friendly, low pressure and very helpful. If you are looking for something specific, they can locate it quickly or order it from the factory for you. I have bought all my vehicles from these guys! Parts department is organized and easy to deal with. Service is best in class. I bring my car in with no appointment every time. If it needs extended service, they offer loaner vehicles. They have free WiFi and serve breakfast two days a week. Lugnutz Cafe is open Tuesday and Saturday mornings. They have a caterer who cooks omlets to order (full selection of ingredients), potatoes, waffles, coffee and juice. This in my opinion is really over and above and sums up the Marcotte experience! read more

Best Ford Dealership in town.They are really good at service and have friendly staffs.. :)

Definitely 5 star customer service on the phone. Which is very hard to find with any local ford companies for some reason. However I dropped my truck off to get an oil change, tire rotation, and to get my exhaust fans looked at. They were inconsistently coming on and off even at the beginning of the day when it's 20 degrees out. I thought maybe a sensor because the truck is a 2014 with around 60,000 miles on. We drop it then get a call that states it's actually the compressor... which will be $1900 to fix with parts and labor. Let me type that again.. $1900. Even if it is the compressor.. I got a diff dealer giving me a $1200 quote parts and labor. So we say we're going to hold off and go to a local mechanic that we know and trust. We go to scoop the truck up and the guy at the desk gives us a look and says so you're taking it.... we say yes and leave. We get it over to our friend who then says.. heat and ac won't work at all... to then find out Marcotte drained my truck of free on and never told us. Also he thought that $1900 was an astronomical price to quote us as well. So now that it has been cleaned out and has new free on in it... fans have not come on at all. Could that be all it needed.. not sure. Could the compressor still end up being the problem.... sure. Am I thinking that they were trying to get a big job done or pull a fast one on us... with a crazy high quote. YEP. Which is unfortunate because I heard so many good things... and was excited to have a local ford dealer that had good customer service plus good mechanics. read more

Amazing staff! They were very helpful. I couldn't be happier with my new car. These folks will do all they can to help you get the car you're looking for at the best price. Hands down the best car buying experience I've ever had. read more

Great place over all just not something I could afford to use for repairs unless my car was still covered under warranty. They offer loaner cars when your car is getting serviced which I think is great. read more

These guys continue to be my rockstar car rental company when I visit family every six months. They never let me down. New and clean cars (sometimes they upgrade me) and excellent service. read more

I inquired about a used truck and I got a response back from Denise McCarthy saying it never should've been listed- as if the truck never existed. So I called to see if I could get a straight answer and she finally told me it was sold- Just makes you feel you cannot trust anyone in the car business read more

This is the third truck I've bought from Marcotte. I had a great experience every time. They are very helpful and informative. They made it quick and easy. I definitely recommend them to all my friends and family. read more

My vehicle has now been with the service department 2 times in three weeks. The first time they had it was for over 2 weeks. They were supposed to fix a jammed seatbelt, the door code numbers on the driver side door, and the roof rack recall. They fixed the seatbelt, and then didn't install the panel correctly that covers it so when I got the vehicle back, the panel was hanging off. I had my vehicle back for less than three days when I realized the door code numbers were still flashing. Back to the service department it went. I had also noticed an issue with the cruise control which they were going to take a look at. They've had my vehicle since Monday (currently Friday) and I have yet to hear from the technician. I have called two times over two days and have been told that I will receive a call back shortly both times only to never hear from them. Mind you, all of this is under the factory warranty. I wouldn't not have minded the wait for my vehicle so much if there had been an ounce of communication. The technician never returned my calls and all of my attempts to speak with him were met with "we've been really busy and short-staffed". I will never willingly bring my vehicle here and will advise all I know against this service department. read more

I bought a newer vehicle here . But the service department is still squishy. Many desks in one small area. Not really knowing who is helping me. read more

Fantastic customer service over there!! I am interested in upgrading my car and considering going with the Explorer. Marcotte set me up with a rental to get a feel for it. I am definitely going with the Explorer but most definitely buying it at Marcotte. The entire staff are super helpful and accommodating. Great customer service really goes a long way I feel and they certainly guarantee that. If your looking at purchasing a Ford, Marcotte is definitely the place to go. read more

Brought our 2013 Escape in for an inspection and oil change 1200 dollars later we have no running car and no clue why it is not running. W e have been told it was the battery. We are 100% it is your battery we were told. My wife STALLED driving down the road. Luckily it wasn't on 91. Had it towed for the fourth time. The manager Pete i believe, was very rude to my wife when she called them to take it back after the 4th time, Monica has also been rude and condescending to her. They have had this vehicle for a week and still swear it is the battery even though THEY put in a brand new 200 dollar battery yesterday. It took a tow truck driver 3 minutes to figure it out. Their car salesman are wonderful but their service and mechanics suck. They just called my wife for a 5th time and told her the car started right up come get it. F*** you Marcotte we are taking the rental on our trip because you are lying about what is wrong and I know it because I saw last night what is wrong but I am not telling them. They are supposed to be licensed mechanics, they should have figured it out by now. Not the tow truck driver I had never met and knew no history of the car. And in 3 minutes no the less!!!! DONE with Marcotte and the incompotence read more

I would highly recommend going to pretty much any other mechanic service other than Marcotte. Their customer service (or lack thereof), outrageous prices, and lack of attention to detail leave much to be desired. If it was possible to leave less than 1 star I would, because they frankly deserve to be in the negatives. I dropped my car off on Monday for an alignment and new coolant, and did not get it back until WEDNESDAY NIGHT to the tune of almost $600 for basic services that could have been done at Jiffy Lube while I sat and waited. While their new facility is shiny and nice, the fact that they charge labor at $114 an hour to pay for it is nice, because I'm willing to be that isn't the rate their mechanics are working for. Furthermore, after 48 hours and almost $600, I would have expected that someone at least take a vacuum or other cleaning tool to my car, which was not the case (although I should probably be thankful, because who knows what that labor charge would have been) Overall, I found nothing redeemable about this experience (including the fact that they do not send out customer surveys, probably for good reason) and would probably allow my blind shi-tzu to work on my car again before Marcotte. read more

TRUCK RENTAL... I drive from Manchester Ct to Holyoke Ma to rent an F350 to move my trailer. The reason ... simple as OLD FASION FRIENDLY SERVICE.. This is my third long term rental (3 to 6 weeks at a clip). Thank you to Linda and all the staff. read more

If you have an online service appointment system, which allows customers to request a rental or loaner, and they do so, the proper response when a customer does so, and arrives for their appointment, only to find out there are no rentals available, is not to say "you should have called." A service representative should have checked the online system, and either held a rental, or contacted the customer to say none are available BEFORE they drove to the service department. read more

Very easy car buying experience with Max. After the sale there were some warranty issues. I was given a loaner vehicle, and my car was fixed in a timely manner. No complaints, I highly recommend this dealer. read more