First off, I normally don't write reviews, however the service that I received at JX in Indianapolis was so inadequate that I felt the need to write one for future customers and for the management and staff to review if they even look at the reviews. I came in with a transmission issue, understandably I am not going to have my equipment looked at the very same day I arrive; I understand that, I get that. After waiting 4 days and finally having it diagnosed that it was in fact a transmission issue and that I needed a new transmission it was ordered and it took 4 days to arrive. Understandably one day was Saturday and one day was Sunday but it still took 4 days to arrive. During the process of installing the transmission, they identified a couple other things that I needed and ordered those parts as well. All the parts taking far too long to actually be delivered and having an extreme difficulty in locating the parts because they were not in stock. Some of these parts were simple parts that should have been in stock but we're not. For a major dealer, in a high traffic area for trucks and centrally located like they are, I feel their stockage of repair and maintenance parts should have been much better. I have been sitting here for going on 3 weeks now to have some parts installed. If it were possible, I would take it to another dealer but that is not a possible option for me at this time. Understandably these parts are not parts that can be installed in 5 minutes, they do take a little bit of time, however 3 weeks to install these parts is beyond reasonable and acceptable. The night staff here at the shop has been wonderful to me. TJ, the nighttime service writer and Kevin the mechanic that has been working on it have been absolutely fantastic. They've done everything they could with what was available. They have gone above and beyond what they should have to do to try and accommodate me and get my truck out as quickly as possible. The problem is not the service writer or the mechanic working on it it's a deeper issue, problem within JX here itself. As it is right now, I would highly recommend not coming here for repairs. If you do, with the interactions I've had with the day shift, I would highly recommend coming in at night and talking to the service writer TJ. He and the entire night staff are the only ones that have seem to really be concerned with the condition of my equipment and the time it is taking. Even though they are critically understaffed on night shift, they have been in my opinion, performing far superior to the day shift which has 3 service writers and a full complement of mechanics. With the repairs taking as long as they have, I have a significant loss in revenue as well as an extremely high motel room bill for the nights I have been waiting. Also, if I had known it would have taken this long, I would have rented another truck to use while mine was in the shop. But each day, it appeared it would be completed that evening or the next but that never happened I would be very happy to discuss it with the JX management here if they would care to discuss this issue. read more

This was my second time visiting this establishment and I must say this visit was by far much better than my first. I would like to thank the service writer this morning for his pleasant and professional demeanor ironically, it has only been approximately his second week of employment as of the writing of this review. Great job young man!!! I also appreciate the attentiveness of the service technician, listening to my concerns as he endeavored to correctly, diagnose and ultimately make necessary repairs properly and promptly to my vehicle and finally to the young lady who finalized my bill, she made making payment a less than painful experience lol thank you ma'am. Overall I had three different encounters today each encounter was in and of themselves, Excellent in their service and professionalism. I would've rated this establishment with 5 stars had my first experience been more pleasant although these three individuals are themselves 5 star employees. read more

Came here for a wheel seal, front. Not only was the price ridiculous, the seal began to leak the next day! I took the truck to the Bolingbrook location where it got fixed right. Never again will I go to the Indianaoplis location. From the front desk to the shop all good for nothing. How they stay in business needs to be investigated. The manager sucked, the mechanic sucked and the kid at the front desk is an imbecile. read more

Well was here yesterday with a big truck problem, got outta shop at 9 pm last night said problems solved . Came and got truck and went back to motel. Checked fluids thIs morning and went to office/ yard to hook up to trailer to load for Florida. Well same problem as yesterday has returned and fifth wheel won't lock on to kingpin on trailer. So here I sit again. Not impressed as of yet. read more

Brought my truck in on a Thursday evening for a derating. Diagnosed with a cracked injector. All of a sudden more fault codes keep coming up. Now this shop is 24 hrs you would think maybe a day or 2 you'd be driving again. It will be going ito the next Thursday and I'm still in the hotel waiting. Talked to the hotel clerk and I'm one of four drivers waiting for their truck from JX at this hotel. Don't be in a hurry if you choose this shop. read more