This is the worst service I have ever had in my life. Guaranteed to have equipment ready, wasn't…read more We had a truck and car hauler reserved. Car hauler had emergency brake line snapped. Had to wait for repair. Truck had low tire, needed replaced. Had wheel bearing go out on trailer during the trip. Our reservation was for 8:30 am got a call at 8 wanting to change the time to 11. Was then told they could get it at 9:30. Truck and hauler still not there. Got another truck that was on the lot. Car hauler arrived at 2 pm. Person at the pickup location went to move the truck without checking and snapped the brake line. By 10:30 pm we were still waiting for the tire to be replaced. 7am went to see if ready had tech come out he checked tire pressure and it was low. He assisted with loading the car. Got on the road at 10 am. Leaving indianapolis getting to Elizabeth Town ky and the bearing went out on the car hauler. We stopped at a gas station, called roadside assistance someone came out in 30 minutes to tell us it was the bearing and we needed a new hauler. We waited from 2:00 to 6:00 to find out the replacement car hauler is snowed in. Now they are looking for another one. Finally received a call back saying it could be another 45 minutes to 1 hour to get here. I would NOT!!!!!!!!! recommend anyone ever use this company.

Moving is never fun, but Pat at Penske Truck Rental makes it go so much easier. I agree with the…read moreother folks who posted a review - he is truly first class. He is friendly, knowledgeable, helpful, and incredibly pleasant to work with. The Penske truck we rented was excellent. Pat was kind enough to upgrade us to a 16 foot truck. With the dolly and ramp, it made moving so much easier and painless. Customer service is tough to find these days, so wanted to take a moment to compliment Pat and his great approach to customers. My wife and I would highly recommend Pat Combellick (Penske Agent) at Penske Truck Rental, 861 N. Rangeline Road, Carmel, Indiana, for anyone in need of a moving truck and wanting to experience the best in customer service. Kudos to Pat and all that he does to go above and beyond for customers!

Had an excellent experience with Jake's! They were able to get the repair estimate done quickly,…read moreand managed to replace my broken headlight so I could drive my car before the rest of the repairs could be completed. The only reason I had to wait for the remaining repairs was due to the holidays. Once we did get the car in, it was completed the next day! I'm very happy with the results! My car looks great! Highly recommend Jake's!

A great local shop that is honest and up front... will assist you and not steal you blind ...read more

I've had the worst experience with this company. So many things have gone wrong I would like them…read moreto know exactly what they have done to me. 1. The FIRST truck I had broke down one hour from starting out on a 11 hour trip. 2. Road side assistance arrived 45 minutes later. "Fixed the problem" 3. Got back out on the road again and it broke down again. Giving us just enough time to get off the highway. Called again and they acted like they had never spoken to us and we hadn't called roadside before. 4. After about waiting an hour in the car for roadside to come again. It was about one am and I called to complain. They said the road side guy was going to be late and that they would PAY for a hotel and any expenses from the problems we've had with them. So we walked to the hotel. 5. We left the keys with the front desk for the service guy to work on the truck. I get a call 5:00 am saying that the truck needed to be driven to the Penske shop in Columbus. 6. So we take the Penske truck to the shop when it opened on to find out that it would take too long to fix so they would have to trade out trucks and all our stuff. 7. So we waited 4 hours for the "credible" people they hired to move our stuff. They broke the filing cabinet, bent a handle on my dresser, and DENTED my 100 lb safe. How do you dent a safe? I found all this out after we moved into our new place 8. So we finally got back on the road again. We arrived too late to sign for our keys to our apartment so we were forced to get a taxi to a hotel and stay at an hotel for the night. Thank god my apartments understood and let us wait another day to sign. 9. The next day we move in and go to drop off the truck. I was told I was going to get my expenses paid for there. The drop off location was a Home Depot. And they said they couldn't do anything. 10 so I call a number I got from a operator and get the mannassas VA direct #. I get ahold of a guy named Henry Udoh. He says that there is no notes or anything on our policy saying we had any problems. 11. I tell him to listen to the recordings and he'll hear it all. I had to call him every few days to check up on how it was going and he kept avoiding me. After about three weeks he finally said they would pay for our hotels and the taxi but nothing else or even give us a discount on our truck rental. No $ for damages. Nothing. 12. Two weeks later after Henry Udoh said he sent the check in the mail. It has yet to arrived. I've called twice with no answer and a girl named Tiffany answers and says he's "out on the lot". He never calls me back and I'm the one who has to do all the work. I am fed up with this company and I should have just taken them to small claims in Pittsburgh PA. I cannot stress enough how sketchy this company is and how they don't even know how to take care of their trucks. This isn't just for Manassas but any Penske dealership nationwide. I called and wanted to file a complaint. And the operator looked up the truck rental and policy. There was still no notes of any problems or any damages that we had to go through. Not only that but because I had to spend two days driving in a truck instead of one. I was sitting for too long. I got a pain in my leg. It was so bad I went to the hospital. I ended up having a blood clot in my leg. I have to be on blood thinners for the next three months and I am out hundreds of dollars even after insurance. Please do not use Penske. If you do make sure you get all of your problems in writing and if you have to put a holding payment on the truck make sure you get that back because I still am waiting for the $150 to go back on my card. In total this place has probably cost me hundreds if not a thousand dollars that I wasn't expecting to have to pay. And they think that 345.45$ will make up for it. I moved March 2nd of 2016. Returned the truck on the 5th of March. It is now April 25th 2016. And I haven't seen a penny and I've had to fight them every step of the way. I will be writing to corporate and my step fathers company that uses Penske is reconsidering. They probably rent five trucks a month. So they will be losing some business. STAY AWAY!! Even if they are the cheaper option there is a reason for it! You will have problems and it's not worth it! AVOID AT ALL COSTS!

There aren't enough words to express my appreciation to Shelby for her kindness and…read moreprofessionalism. She took the time to show me the ins and outs of the vehicle, how to operate it, park it, and ensure it was ready for travel. She reassured me that I could drive the vehicle despite my anxiety about traveling from Indianapolis to Florida. She was one of the most pleasant and friendliest people I have met in my life and if I could work with her again, I would. I recommend this rental service to anyone, but I especially recommend working with Shelby!

My tow vehicle died and we had reservations at an Indiana Campground. Arrived met a nice young man…read morewho had my vehicle waiting for me. The vehicle was a Chevrolet 2500 with a Duramax Diesel Engine. Needless to say the truck pulled my camper with no problems. Anyone needing a tow vehicle use Enterprise. Excellent Customer service. Rental fee was a fair price for a great tow vehicle.

I rented a uhaul van 24 DAYS IN ADVANCE!!! I get there tonight and find out they did NOT put the…read morecode or way to get me THE UHAUL and they don't have ANY AVAILABLE!! I rented THAT FAR IN ADVANCE!!! Uhaul told me it wasn't on their end, they can't see how to get THE KEY!!! I needed this urgently and it's completely screwed me over for my job. Never coming back.

These guys made everything seamless and smooth. Fabulous customer support, quick and easy...the…read moreway a business should be run!!! Highly recommend. S. Myers